Amazing accommodations, and we got a room upgrade because we mentioned that it was our anniversary!
Generally all inclusive but restaurants inside weren't open on Sunday? Put us in the old tower right on the Main Street. Too loud and I requested one hour late check out due to flight and they denied it. Probably staying at the JW across the street going forward.
Elegant, and great service
Room was clean but peeling wallpaper in bathroom. Extremely noisy, loud traffic sounds from 1:00 to 2:00am, people yelling in the hallway and loud conversation and cuddling sounds from next room. No microwave or minibar in the room. Small room for the high price.
We arrived at our hotel around 5:45 in the evening and had booked our rooms months ago…and they weren’t ready. We had to hang out at the hotel for another 45 mins or so just waiting and weren’t given a free drink or anything. (Check in time is typically at 4 pm). Frustrating after a day of traveling.
The hotel has so much history and charm and amazing staff. It's our favorite place to stay.
Beautiful hotel with several shops, restaurants, including Starbucks inside hotel in the heart of downtown Grand Rapids! Rooms are very nice with pillow top beds, great views of river/town. Definitely recommend.
I would definitely stay again.
We stayed in the Towers side of the Amway which is modern with a gorgeous view. You can still walk through the vintage side of the hotel which is gorgeous also. Beautifully decorated for the Holidays. Top notch service, and great restaurants. Covered walkway from the parking ramp and over to DeVos Place. Great experience.
The hotel was very nice. The older rooms were as up to date as they could be. I don't know what the rooms in the newer part of the hotel are like. My only real problem with it was the walls were a little thin so if people were being even a little loud you could hear them. Other than that, it was great. Being able to take the Skywalk from the hotel all the way to Van Andell was great.
Love the lobby I’m the older part, the ceiling is
The overall quality of this hotel has slipped during the past years. Poor attention to detail. No room service at this time. I understand this due to the pandemic. However they need to make this very clear before booking. Housekeeping is not a priority. Overpriced for the poor quality and lack of amenities.
We love staying at the Grand. The hotel is beautiful and the staff is excellent.
We love the Amway but when we woke up in the morning there was no power. The only thing we got was an alarm and an announcement saying we are experiencing a power outage that's it. Bummer
the power went out and we were so we left early. very disappointed as we were unable to shower and were not given any updates on the situation
It had nice restaurants on site and it’s centrally located but the staff, accommodations and inability to compensate for their negligence was lackluster. Almost rude
Located in Downtown Grand Rapids, Amway Grand Plaza, Curio Collection by Hilton is next to DeVos Performance Hall and Broadway Grand Rapids. This 656-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an indoor pool. Centrally located in Grand Rapids, the hotel is connected to the convention center, and a short walk from DeVos Place Convention Center and Van Andel Museum Center.
Enjoy dining at Ruths Chris Steakhouse, one of 4 onsite restaurants. Get a pick-me-up at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
42-inch plasma TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include laptop-compatible safes, phones, and ironing boards. Housekeeping is available on request.
Guests of Amway Grand Plaza, Curio Collection by Hilton enjoy a full-service spa, an indoor pool, and a gym. Parking is available for USD 32 per night (USD 35 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and conference space.
Amazing accommodations, and we got a room upgrade because we mentioned that it was our anniversary!
Generally all inclusive but restaurants inside weren't open on Sunday? Put us in the old tower right on the Main Street. Too loud and I requested one hour late check out due to flight and they denied it. Probably staying at the JW across the street going forward.
Hi Gregg, thank you for reviewing us. We sincerely apologize for the issues you experienced. We care deeply for our guests and want to provide the best experience possible, we hope you give us another chance so we can share a more positive experience.
Elegant, and great service
Hi Edwin, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!
Room was clean but peeling wallpaper in bathroom. Extremely noisy, loud traffic sounds from 1:00 to 2:00am, people yelling in the hallway and loud conversation and cuddling sounds from next room. No microwave or minibar in the room. Small room for the high price.
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
We arrived at our hotel around 5:45 in the evening and had booked our rooms months ago…and they weren’t ready. We had to hang out at the hotel for another 45 mins or so just waiting and weren’t given a free drink or anything. (Check in time is typically at 4 pm). Frustrating after a day of traveling.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to Lhovingh@ahchospitality so we can rectify this issue.
The hotel has so much history and charm and amazing staff. It's our favorite place to stay.
Hi Stacey, thank you for reviewing us! We're so happy to know you had a great experience and hope to welcome you again soon!
Beautiful hotel with several shops, restaurants, including Starbucks inside hotel in the heart of downtown Grand Rapids! Rooms are very nice with pillow top beds, great views of river/town. Definitely recommend.
Hi Steven, thank you for reviewing us! We're happy to know you had a great experience and hope to welcome you back again soon!
I would definitely stay again.
Hi Paul, thanks for reviewing us! We're happy to know you had a great experience and hope to welcome you back again soon!
Hi Jennifer, thank you for reviewing us! We're happy to know you had a great experience and hope to welcome you back again soon!