AC Hotel by Marriott Grand Rapids Downtown2.5 out of 5.0
Recent guest reviews
Had a great time staying at the new AC Grand Rapids Downtown. From the arrival experience at valet with Michael to the check-in process with Marvin, the entire process was a delight. The hotel has been open for one month. It’s centrally located and the attention to detail on design is on point. The rooms are comfortable and quite and the smart TV always a welcomed sight at Marriott Hotels. Grand Rapids is a hidden gem with lots of 🍻 per Capita and fun millennials. Can’t wait to return!
My three star rating is generous, as I actually felt it deserved two and a half. This is a new hotel with a great location next to the B.O.B. in downtown Grand Rapids. Employees were friendly and helpful. The lobby was very nice. Our small room was different than any other we have stayed in. The sink is outside of the bathroom, which a hotel employee described as "deconstructed." The shower and toilet are together in a frosted glass enclosed area, with a sliding barn door. The door does not close completely and there is a small gap, so there is little privacy. This was a real negative, enough for us to avoid staying at this hotel in the future. The Marriott Courtyard across the street is a much better option for any future downtown Grand Rapids' stays. Overnight valet parking is $36. However, the day starts at 4:00 AM, so if you arrive in the the afternoon and checkout the next morning, your valet charge is $72, plus tip. Ouch. A city operated parking garage across the street is only $12 a day.
We had a nice first visit to this new hotel. So close to everything downtown. Everything looks very clean. Customer service was great. Marvin at the front desk was great to us and was more than helpful. Good welcoming presence. Would stay again. Thanks
Brand new hotel. Beautiful. ZERO CUSTOMER SERVICE. And I mean ZERO. Valet guy was great. Everyone else was awful. Borderline hostile front desk staff(and I’m a Platinum plus member), a completely useless bar staff, no room service. Shall I continue? Sure. Got to the bar. Bartender came right over and said “I’ll be right back for you” disappeared for over 5 minutes. Second bartender comes over, says “can I get you something to drink?” Sure. Woodford on the rocks. Says “ok” then the next thing I know he comes out from behind the bar and disappears. The first bartender comes back and doesn’t even look at me. I left. Went around the corner where I am currently eating and drinking. Marriott better snap the hell out of it. Ever since their merger their service has gone downhill.
- Walking distance to Van Andel Arena and Public Museum of Grand Rapids
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Located in Downtown, AC Hotel by Marriott Grand Rapids Downtown is adjacent to Van Andel Arena and within a 10-minute walk of other popular attractions like Public Museum of Grand Rapids. This 130-room hotel welcomes guests with a restaurant and conveniences like a 24-hour fitness center and free in-room WiFi.
Enjoy a leisurely bite to eat at AC Lounge, the hotel's onsite restaurant. Start each morning off right with continental breakfast served for a fee.
Guests can expect to find free WiFi and 49-inch a flat-screen TV with satellite channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free bottled water.
AC Hotel by Marriott Grand Rapids Downtown features a health club, free WiFi in public areas, and a meeting room. Valet parking is available for USD 32 per day. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include a business center, laundry facilities, and wedding services.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 4 reviews