If I could give this hotel negative star I would. We reserved a room with a balcony and when we got there, we were told there was none left. We were already running behind for an event so decide to just go to the room anyways and get ready. When we got into the room, there was a plunger and dirty towels in the bathroom. There was also food smeared on the walls. When a member from our party, use the bathroom, the toilet was broke and would not flush. When we called the front desk, he said there was nothing he could do. We would have to keep the room as is. When I told him this was unacceptable, He got very rude and started to yell at me and that’s when I asked for a refund. He said I would be granted a refund and we can leave and go somewhere else. Till this day, I am still going back-and-forth with them because I’ve never received my refund. Very dirty, Very rude and mean staff, Would highly recommend everybody run from this place and stay somewhere else!!!!!!!!