The check in staff and breakfast staff was friendly. The room was clean. Hotel guests do not adhere to the 10pm-6am noise curfew. Hotel cleaning staff started vacuuming rooms at 7am while we were sleeping. Breakfast quality was that of a hotel complimentary breakfast, and cost just as much as if you would go to a regular restaurant. Area was sketchy, people sitting in the parking lot. I wouldn’t return if traveling alone.
Very clean and relaxing room!!!
It. Was. Great. Love. The. Bed
Great area with mall and food options nearby. Clean and quiet with a restaurant on property. Usually a late lunch or evening spot for solid basics items. Recommend the burger and fries. Airport shuttle runs every twenty minutes. Staff is very nice.
I’ve stayed at many Holiday Inns and this one was ok at best. The carpet throughout the hotel was dingy. Especially in our room. :( We had placed a do not disturb on the door and had housekeeping wake us up at 8:30 to clean our room. Needless to say I was not impressed. :( I would not stay at this hotel again nor would I recommend it.
Disappointed could not get a portable fan for room….they were all in use
The bath door latch was falling apart, the phone cord kept falling out of the handset bc the plastic connector was broken, desk clerks didn't make a reservation they said they would make for the airport shuttle, unwillingness to extend checkout time. Staff seemed like they could care less about the phone cord. Just barely doing their jobs. Shuttle drivers were great though!
The front help was friendly and efficient. I dont know what else i can say
It’s a nice place to stay! Everything was very clean which I loved it! However, the room’s floor carpet was old but cleaned that’s why I have 4 star on cleanness! Hallway carpet was okay. Would have appreciated if the carpet wasn’t old. But thanks god everything else was very neat and clean and I would definitely stay at that place again as long as they have everything nice and clean. 😊
My daughter just moved to Grand Rapids. I was sceptical about the whole covid 19. This hotel was great with the procedures they put in place. Room was clean, elevator was cleaned every hour, hand sanitizer every where. I will be staying here again on my next visit. It is close to everything shops and restaurants Very convenient. Staff was friendly.
I think that overall they did a good job. The employees were helpful.
Clean, nice staff Clogged tub drain, no hot tub, expensive breakfast
My room was not that clean. Little crumbs on the carpet, someone's toe or finger nail in the bed, mildew in the shower.
Friendly and helpful staff. Nice location. Great meal.
Welcoming and comfortable for the most part. Good for one night.
Everything was great! I wish they offered complimentary breakfast for guests
Located in Kentwood within 2 miles (3 km) of Woodland Mall, Holiday Inn Grand Rapids Airport, an IHG Hotel is within a few miles (5 km) of other popular sights such as Calvin College. This 148-room, 3-star hotel has a bar/lounge along with conveniences like an indoor pool and a 24-hour gym.
Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Holiday Inn Grand Rapids Airport, an IHG Hotel's 148 rooms are air-conditioned and provide coffee makers, free local calls, and ironing boards. 45-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.
Guests staying at Holiday Inn Grand Rapids Airport, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The check in staff and breakfast staff was friendly. The room was clean. Hotel guests do not adhere to the 10pm-6am noise curfew. Hotel cleaning staff started vacuuming rooms at 7am while we were sleeping. Breakfast quality was that of a hotel complimentary breakfast, and cost just as much as if you would go to a regular restaurant. Area was sketchy, people sitting in the parking lot. I wouldn’t return if traveling alone.
Very clean and relaxing room!!!
It. Was. Great. Love. The. Bed
Great area with mall and food options nearby. Clean and quiet with a restaurant on property. Usually a late lunch or evening spot for solid basics items. Recommend the burger and fries. Airport shuttle runs every twenty minutes. Staff is very nice.
Dear Jonathon, Thank you for taking the time to review your recent stay! We appreciate the feedback and are ecstatic to hear that our restaurant, central location, and staff made your stay even better. We hope to see you again the next time you are in the area!
I’ve stayed at many Holiday Inns and this one was ok at best. The carpet throughout the hotel was dingy. Especially in our room. :( We had placed a do not disturb on the door and had housekeeping wake us up at 8:30 to clean our room. Needless to say I was not impressed. :( I would not stay at this hotel again nor would I recommend it.
Disappointed could not get a portable fan for room….they were all in use
Thank you for taking the time to review your stay. We are sorry to hear about the fan situation but we are glad to hear that you enjoyed your stay overall. Thank you for your feedback.
The bath door latch was falling apart, the phone cord kept falling out of the handset bc the plastic connector was broken, desk clerks didn't make a reservation they said they would make for the airport shuttle, unwillingness to extend checkout time. Staff seemed like they could care less about the phone cord. Just barely doing their jobs. Shuttle drivers were great though!
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We will pass along all relevant information to the appropriate departments to ensure continued guest satisfaction.
The front help was friendly and efficient. I dont know what else i can say
Thank you for your positive feedback! We are so happy to hear that you were delighted by the service of our staff!
It’s a nice place to stay! Everything was very clean which I loved it! However, the room’s floor carpet was old but cleaned that’s why I have 4 star on cleanness! Hallway carpet was okay. Would have appreciated if the carpet wasn’t old. But thanks god everything else was very neat and clean and I would definitely stay at that place again as long as they have everything nice and clean. 😊
Hello! We are so happy to hear that you noticed our efforts to ensure a clean and friendly stay! We trust that your future stays will be to your satisfaction and comfort just as well!
My daughter just moved to Grand Rapids. I was sceptical about the whole covid 19. This hotel was great with the procedures they put in place. Room was clean, elevator was cleaned every hour, hand sanitizer every where. I will be staying here again on my next visit. It is close to everything shops and restaurants Very convenient. Staff was friendly.
Thank you for your positive feedback! We are so glad to hear that your stay was comfortable and clean! We look forward to your future stays!
Thank you for your feedback we are so pleased to hear that you enjoyed our beds, and we hope to welcome you back again soon.