Staybridge Suites Grand Rapids-Kentwood3.0 out of 5.0
Recent guest reviews
I stayed at the Staybridge Suites on my recent business trip to Grand Rapids. The staff was amazing and the hotel was very clean and well maintained. It is set in a nice area with many restaurants close by. I will be back!
I have stayed here before but this trip was a bit disappointing. CNN and MSNBC were fuzzy on the television. I asked about it several times but nothing was done. The inside door handle came off-a maintenance issue. I had a security issue as well, but cannot mention it on this site. The hotel knows about it and hopefully all these issues will be resolved. I will make sure I check on them before I stay there again. You could hear noise from other rooms in certain areas of the room (i.e. bathroom).
I like it. Full size refrigerator, microwave, and stove, dishwasher, king-size bed and HBO! What more could you ask for? Ask for a first floor room. There's a pantry for snacks. I thought they drained the pool and hot tub too soon, but the area had unusually warm weather. Breakfast is above and beyond-- dinner nights 3X's per week is ( ok) Many local restaurants deliver and you're close to the airport. The staff deserves 5 stars! very good experience and would recommend to all.
We were greeted when we entered the lobby by Ben. He was very accommodating and courteous. Our room was clean and comfortable- we had plenty of towels and amenities. Next time we are in this area we will stay here again.
We chose this hotel because we wanted a suite to relax in since we were here for a funeral. I requested a room with 2 beds for my daughter and myself. We got 1 king bed which was comfortable, but each of us having our own bed would have been better. The toilet seat was stained and needs replaced. It was clean, because I cleaned it myself before we used it. Our room had 1 washcloth and 1 hand towel. I did not get the receipt delivered under the door the morning we checked out. The breakfast was alright and my seat from the breakfast area, I could see fingerprints and smudges on the front door of the hotel, which I had noticed when we arrived at the hotel the day before.
Fair Price, comfortable & clean beds. situated in a great location,for first time Michigan visitors like myself, awesome room, staff were also very helpful! plus you get a free breakfast! Purposely looked for a Staybridge hotel chain, always great service!
We stayed as a family of 4 and as we had only just arrived from Australia we were extremely tired the next day and had to up out of bed for breakfast. As it was our first time in America, instructions for breakfast would have been nice. Room was great. Comfortable beds and nice amenities. Great for a longer stay.
My husband, almost 4 year old, and I stayed here for one night on March 24th. We chose this hotel because it was close to Sky Zone which we were heading to first thing in the morning. The room was nice, having a door on the bedroom would have been helpful had my child wanted to go to sleep, and refrigerator and microwave a bonus. We arrived around 7 pm. Check-in was quick and easy. I noticed a couple guests hanging around the desk and one awkwardly tried to befriend my son by asking him if he wanted to meet his dog. We love dogs but had left ours at the pet sitter so this sent our child into a fit because he couldn't bring his dog. Sleeping was a bit rough for me as the bed was extremely soft and the pillows were too. I like a softer bed but this was a little too soft. Also, my child was up and ready for breakfast at 6:00 but we had to wait until 7:30 for it to open. The breakfast area was well appointed for a complimentary breakfast. All in all a great one night stop. We would not stay a weekend because we like a hotel with a pool.
My husband and I stayed at this hotel for about two months because of a house fire. We stayed in a two bedroom suite. There were several things that I liked about the hotel: 1) the desk staff were wonderful, pleasant, kind, and helpful, 2) the beds were comfortable, 3) pets are allowed, 4) breakfast is served every day, 5) dinner is served three nights each week, 6) it was really quiet, and 7) it has a snack shop with reasonably price items, 8) I was able to print documents for free, and 9) there are storage closets available for guests who have lots of items like I did (these are separate from your room and are really great for people staying for an extended period of time). The things that I didn't like were: 1) there was a pet pee spot on the floor and I ended up renting a steam cleaner to clean it myself because I was staying for a long time, 2) a few times when I planned to have dinner at the hotel, they ran out of food before I got there, so I ended up having to go out after I thought I could relax and was in for the night, 3) the maids could not speak English, so I ended up having to use Google Translate to speak with them about things, 4) the ice maker in the fridge didn't work and it was never fixed after we requested that it be fixed, 5) the free laundry was nice, but the dryers took FOREVER, 6) there were water problems in the hallway on a few occasions, 6) the computers that were available had terrible security and on multiple occasions, they opened other guests' Gmail accounts! Be super careful to logout of everything AND clear your own history and documents out of the computers. I reported this problem, but it wasn't fixed as of just before Thanksgiving 2016 when I checked out.
We stayed at the Staybridge Suites due to an unfortunate personal life event. The staff was so wonderful and really went above and beyond during our moment of need. A big shout out to Carolyn and Luis. They really are special people and made our stay everything we could have asked for and more. God bless the Staybridge Suites!
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Free airport shuttle
Located within a mile (2 km) of Woodland Mall, Staybridge Suites Grand Rapids-Kentwood is within 2 miles (3 km) of Patterson Ice Center. This 94-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour fitness center. Also nearby are Calvin College Ecosystem Preserve and Calvin College.
Start your day off right with a free buffet breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 94 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free newspapers, and free local calls are other standard amenities.
At Staybridge Suites Grand Rapids-Kentwood, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 114 reviews