Good locations and friendly staff
Historic old property that is in good shape. Friendly staff. Loved the old style bathroom, and comfortable bedding.
Waited 45 minutes to park. Waited 45 minutes to check in. They get us a room finally. When we open the door, the room is still dirty. Staff was great though. Just very poor process
Easy checkin and checkout. Room was clean and staff was friendly.
Coffee in the lobby was out more often than it was available but that’s a minor annoyance. Our key cards both stopped working halfway through our stay. Having to go get them fixed was a minor annoyance. The hot water ran out on consecutive days so the second day we gave up trying to take a hot shower. Much bigger annoyance. The worst part is that I was charged twice for our stay. The hotel has yet to contact me after being notified of the situation twice. I won’t be staying here again.
Our room smelled like pot when we arrived and the ceiling of our shower leaked all morning. Woke up after 4 hours of sleep from hearing the drip and couldn’t go back sleep. The leak was from the room above us and couldn’t be fixed, so we couldn’t shower this morning.
Great front desk staff. Fast check in. Clean spacious room. Comfortable bed.
The staff was friendly and efficient. The room was clean and quiet and had a great view of the city. Valet parking was available, however, self park options were limited.
Clean friendly staff exhilarating
excellent place to visit
Clean , friendly staff, meets all requirements for a comfortable stay and cost efficient
We enjoyed our stay this was our second time there and would definitely stay again, always been treated with a fast and friendly service, the location is in the heart of everything, always close to what’s happening in Detroit.
The stay was nice, and what I was looking for, however they do not tell you you have to pay a $35 overnight valet parking fee. There is NO parking other option onsite and I was not pleased about that.
Hotel displays the uniqueness of Metropolitan Detroit a hotel known for being a leader in Downtown Detroit as well as reputation for being one of the most prestige qualities in a environment not too crowded and all staff working together to make stay a time to always remember
I understand being short staffed, but the line for check in was outrageous. I go to check in and I had originally reserved a king bed room. They tell me they don’t have any king rooms available. My boyfriend is 6’6” and doesn’t typically fit in a queen bed so this was disappointing. They get me a queen room instead with no accommodation for the change. I’m sent on my way and get to my room. The TV is blasting. There are to-go boxes and garbage everywhere. The bed is not made. Thank god that guest had checked out, but what if I had just walked into a taken room with a guest there? I sincerely thought there was someone there. I gather my things and go back down to the lobby where the line is still extremely long. I skip the line and go to the front letting them know I was sent to a dirty room. Another guest walks up to the counter and says the same thing. At this point I’m disgusted. I feel dirty. The person working the counter did not apologize once. She took my key, said something into a walkie-talkie, didn’t communicate anything to me and gave me a new key, again with no accommodation for what I just experienced. I would not stay here again and I would not recommend. I actually can’t believe how terrible the customer service was.
Located in Downtown Detroit, Fort Pontchartrain Detroit, a Wyndham Hotel is adjacent to Huntington Place and within a 15-minute walk of popular sights like Greektown Casino. This 3.5-star hotel has 344 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with full breakfast served for a fee.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and free newspapers are also available.
Fort Pontchartrain Detroit, a Wyndham Hotel features a gym, free WiFi in public areas, and conference space. Valet parking is available for USD 35.00 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Good locations and friendly staff
Historic old property that is in good shape. Friendly staff. Loved the old style bathroom, and comfortable bedding.
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM
Waited 45 minutes to park. Waited 45 minutes to check in. They get us a room finally. When we open the door, the room is still dirty. Staff was great though. Just very poor process
Thank you for leaving your feedback, we strive incredibly hard here to make every guest experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Jackie P. AGM
Easy checkin and checkout. Room was clean and staff was friendly.
On behalf of the whole Fort Pontchartrain team, we are happy and grateful that you enjoyed our services so much. It means the world to us when guests feel at home, even when they are far from home. Sincerely, Jackie P. AGM
Coffee in the lobby was out more often than it was available but that’s a minor annoyance. Our key cards both stopped working halfway through our stay. Having to go get them fixed was a minor annoyance. The hot water ran out on consecutive days so the second day we gave up trying to take a hot shower. Much bigger annoyance. The worst part is that I was charged twice for our stay. The hotel has yet to contact me after being notified of the situation twice. I won’t be staying here again.
Thank you so much for your review of our hotel. It's something our staff takes great pride in, we value your feedback. We will look into the issues you had with your stay and we hope you will visit us again. Sincerely, Jackie P. Director of Rooms
Our room smelled like pot when we arrived and the ceiling of our shower leaked all morning. Woke up after 4 hours of sleep from hearing the drip and couldn’t go back sleep. The leak was from the room above us and couldn’t be fixed, so we couldn’t shower this morning.
Thank you so much for your review of our hotel. It's something our staff takes great pride in, we value your feedback. We will look into the issues you had with your stay and we hope you will visit us again. Sincerely, Jackie P. Director of Rooms
Great front desk staff. Fast check in. Clean spacious room. Comfortable bed.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jackie P. Director of Rooms
The staff was friendly and efficient. The room was clean and quiet and had a great view of the city. Valet parking was available, however, self park options were limited.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jackie P. Director of Rooms
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM