I wish there had been a fridge. The air-conditioning wouldn't shut off. We tried turning the heat on instead and the thermostat would say we had but the unit continued blowing cold air. Then we tried turning off the entire unit and that didn't work either.
Under construction. No restaurants or food services. Lots of banging.
It was nice and quiet. Friendly staff.
Staff was kind and friendly! I had a concern about a charge that was added to my credit card and a young lady by the name of Tameka looked into it and made sure it was taken care of. The Valet was also helpful and kind! Very energetic! I can’t remember his name but he was working when I checked in at 4 p.m. I would definitely stay here again and recommend it to friends and family!
Had a puddle in my carpeted room from ac and had a shower that sprayed into the vent giving you bits of mold with your shower
No microwave, dimly lit restroom(made it hard for shaving. Awaken from a restful sleep late night(early morning) false fire alarm with no apology from management
Our room was run down and dated. Also our bath room area was in dire need of repair
Great location with the Q Line. Rooms are extremely warm; broiler heating system and it was very warm. $20.00 additional for parking in the area of Detroit seems VERY unnecessary!
Ran out of hot water, power and lights constantly flickering, furnace was stuck on, building maintenance has an irregular schedule over the weekend so it wouldn't couldn't be fixed.
Convenient location, nice hotel. Staff was friendly.
Heating and cooling system didn’t work. No hot water for two days during my stay. Walls are thin and conversation could be heard in room nextdoor.
Bed was sqeeky and not very much hot water, the cleaning people were very load at 9am our checkout was 11am
Very good clean quite and relaxing great place to just be to yourself or even take the family
I did find a curly hair in the bathroom shower on the tile (gross) other than that the room was fairly clean. I wish their was the standard air conditioning thing in the room but instead it was more like a vent and i like the sound of a fan at night so thats a big no for me. And you can only valet park i dont like that and their are no close by places to park AT ALL
Bartender was new and did not know how to make drinks correctly.
it was decent fire alm needed to b handled better
Located in New Center within a short walk of Wayne State University, Hotel St. Regis is within a mile (2 km) of other popular sights such as Detroit Institute of Arts. This 124-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
At Hotel St. Regis, guests have access to free WiFi in public areas, conference space, and a library. Valet parking is offered for USD 20 per night. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include express check-out, a porter/bellhop, and an ATM.
I wish there had been a fridge. The air-conditioning wouldn't shut off. We tried turning the heat on instead and the thermostat would say we had but the unit continued blowing cold air. Then we tried turning off the entire unit and that didn't work either.
Under construction. No restaurants or food services. Lots of banging.
We appreciate the time you took to provide feedback and a rating regarding your stay with us. We apologize for the noise.
It was nice and quiet. Friendly staff.
Thank you for taking the time to let us know. Your feedback will be shared with staff.
Thank you for your time and rating. Both are appreciated.
Staff was kind and friendly! I had a concern about a charge that was added to my credit card and a young lady by the name of Tameka looked into it and made sure it was taken care of. The Valet was also helpful and kind! Very energetic! I can’t remember his name but he was working when I checked in at 4 p.m. I would definitely stay here again and recommend it to friends and family!
Thank you for taking the time to let us know. We appreciate your feedback and rating.
Had a puddle in my carpeted room from ac and had a shower that sprayed into the vent giving you bits of mold with your shower
We apologize for the insufficient product provided during your stay. Thank you for your comments.
No microwave, dimly lit restroom(made it hard for shaving. Awaken from a restful sleep late night(early morning) false fire alarm with no apology from management
We do apologize that your stay was unsatisfactory. Your review regarding the product and lack of apology will be discussed with staff. Thank you for letting us know.
Thank you for your rating and time. Both are appreciated.
Our room was run down and dated. Also our bath room area was in dire need of repair
I am sorry you didn't have a satisfactory stay. We are starting the renovation of our rooms and will have a better product to offer before the end of the year. Thank you for your time and feedback.
Thank you for your 4-star rating and the time you took to provide it. Both are appreciated.
We appreciate your time in letting us know the problems you encountered during your stay. We are working on updating the system. Refrigerators aren't standard in the rooms but you can request one for a daily charge.