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Recent guest reviews

MY TOWELS WERE DIRTY. THERE WAS NO HAIR DRYER IN THE ROOM.

It is in a central location in Detroit, a clean and functional hotel. Staff was very friendly and the valet service was great.

The AC wasn’t working in the lobby which was extremely warm not to mention the hallway in my floor was the same temperature. The small market was not full stocked in the lobby area. There was no soap, shampoo, or conditioner in the bathroom.

Amazing hotel

Waited 40 minutes because room wasn’t ready. Staff was all nice but it was 4pm check in time and the whole lobby was full of people after us still waiting too. Waited 20 minutes for on site restaurant to open and finally gave up. Front desk said they should be opening and didn’t know where workers were. Same thing in the morning, all morning, 7-10am and never saw the restaurant open. Room by the elevator is a bad spot. Lots of people came back throughout the night being loud and there’s no sound proofing so lots of waking up. Again, the hotel staff were all real courteous but it’s like the site wasn’t ready to support a weekend of visitors.

Location was convenient but I would not stay at the property again based on the valet nightmare alone. We waited over an hour upon checkout to get out car and it was complete chaos with everyone waiting for their cars for a long time. Another issue was the room door didn’t close properly and you really have to slam it shut. The phone in the room didn’t work either and in general, the room wasn’t as clean as I would’ve expected. Our feet were dirty from walking on the floor so obviously the floor wasn’t clean well enough. In general, I would stay at other properties before I ever stay at this one again

Fast and easy check in and Staff was friendly and helpful too.

Location

I felt the free breakfast was a bit misleading. We were told that the hotel offered complimentary breakfast until 11am, when I check out, they directed us to the restaurant part of the hotel. The waitress then proceeded to hand us menus, and told us that “everything is fair game except the steak” us thinking the breakfast was going to be free we ordered a meal each (4total) and only got water. When we were finished, they gave us a $100 bill. I told her that we thought it was complimentary. She said no. Regardless, we paid, but I sure would have wished a better communication from the hotel staff.

TV didn't work the whole time. Ask for someone to take a look.

Washington Blvd Detroit MI

Hotel highlights

  • Walking distance to Ford Field
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Detroit, Hotel Indigo Detroit Downtown, an IHG Hotel is a leisurely stroll from popular sights such as Huntington Place and Comerica Park. This 241-room, 3.5-star hotel has free in-room WiFi along with a gym and a 24-hour business center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

At Hotel Indigo Detroit Downtown, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and conference space. Valet parking is available for USD 35.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include a 24-hour business center, a TV in a common area, and a banquet hall.

Room options

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 6

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hotel Indigo Detroit Downtown, an IHG Hotel

Everyone (3) Couples (2) Family (3)
4
Business Business

MY TOWELS WERE DIRTY. THERE WAS NO HAIR DRYER IN THE ROOM.

By on Oct 13, 2022

Review comment responded on Nov 2, 2022

Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away so that we can correct these issues moving forward. Thank you for staying with us and we hope to see you again soon!

3
Business Business

It is in a central location in Detroit, a clean and functional hotel. Staff was very friendly and the valet service was great.

By on Aug 19, 2022

Review comment responded on Aug 31, 2022

Thank you for staying with us!

3
Everyone

The AC wasn’t working in the lobby which was extremely warm not to mention the hallway in my floor was the same temperature. The small market was not full stocked in the lobby area. There was no soap, shampoo, or conditioner in the bathroom.

By on Jun 27, 2022

Review comment responded on Jun 28, 2022

Thank you for sharing your feedback with us. Your mentioned about issues during your stay. Honestly, this is unacceptable by not only IHG standards, but also my personal standards as well. I am sorry that our team dropped the ball. We value your views and expectations of what a Hotel Indigo should be. A home away from home!! Your review was made know by our front desk and engineering team and I am confident improvements will be delivered immediately to ensure complete guest satisfaction. Comments and feedback such as yours are valuable to relayed to the team to help point out areas that need additional attention. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.

5
Friends

Amazing hotel

By , from Lansing on May 1, 2022

Review comment responded on Jun 28, 2022

Thank you and we look forward to you staying with us again soon

2
Family

Waited 40 minutes because room wasn’t ready. Staff was all nice but it was 4pm check in time and the whole lobby was full of people after us still waiting too. Waited 20 minutes for on site restaurant to open and finally gave up. Front desk said they should be opening and didn’t know where workers were. Same thing in the morning, all morning, 7-10am and never saw the restaurant open. Room by the elevator is a bad spot. Lots of people came back throughout the night being loud and there’s no sound proofing so lots of waking up. Again, the hotel staff were all real courteous but it’s like the site wasn’t ready to support a weekend of visitors.

By on Apr 10, 2022

2
Family with small children

Location was convenient but I would not stay at the property again based on the valet nightmare alone. We waited over an hour upon checkout to get out car and it was complete chaos with everyone waiting for their cars for a long time. Another issue was the room door didn’t close properly and you really have to slam it shut. The phone in the room didn’t work either and in general, the room wasn’t as clean as I would’ve expected. Our feet were dirty from walking on the floor so obviously the floor wasn’t clean well enough. In general, I would stay at other properties before I ever stay at this one again

By , from Northville on Jan 16, 2022

5
Family

Fast and easy check in and Staff was friendly and helpful too.

By on Jan 2, 2022

2
Partner Couples Business Business

Location

By on Dec 23, 2021

Review comment responded on Dec 27, 2021

Dear Valued Guest, Thank you for your honest feedback and we do appreciate your business & loyalty. Thank you,

2
Everyone

By on Oct 19, 2021

1
Everyone

By on Sep 1, 2021

Hotel Indigo Detroit Downtown, an IHG Hotel

1020 Washington Blvd, Detroit, MI 48226
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