Room wasn’t clean and just not a good experience as far as the property.
I thought it was closer to the US tunnel area. I needed to be near the gm tower buildings
Very nice and helpful staff, clean and comfortable beds. Not much to do in the immediate area but only 5-10 minutes from downtown business district and casino. Great alternative to expensive downtown hotels.
No comment-- things like this should not be required in a survey-- it makes me want to stop right now.
the shuttle service was excellent and very accommodating. I really appreciated the friendly service that I received by all hotel staff.
Great front desk staff. Really appreciated the shuttle!!! Expensive rate but shuttle helps some with price. Breakfast was OK.
Staff are pleasant, cheerful and helpful. Bedsheets and towels were clean. The room’s carpet can make use of steaming as there were big stained spots. Shuttle service very much appreciated.
Stayed at the Comfort Inn for a concert in Detroit. The staff was very accommodating and friendly. The room was updated with new furniture and bathroom. Very comfortable. I would recommend this hotel for anyone staying in Detroit.
Comfortable and clean bed. Easy to find location.
Joe who checked me in was fast friendly and awesome. Some of the other staff, not so much. Didnt receive amy housekeeping and was told that someone would be by in around 10 minutes. I said ok because i def need clean towels.When I left for dinner no one had come so I stopped at the desk. This gentleman said well u said u needed some towels. We ll get u some towels.so I'm not getting housekeeping then? Silence. So they lose a star Rooms are small keep in mind if coming with family. Fine for 2 folks but gonna be tight for more. Clean clean room with fridge and microwave. Comfy bed with 1000 pillows. Maybe 2 minutes drive to downtown. Hotel has a shuttle takes you within 3 miles but when I called the number the hotel staff gave me it went to voicemail and the driver never called me back so I took uber. Uber was cheap but free is better
they found us a shutttle after many people complained
The staff at the front desk was extremely friendly and helpful. I remember one of the staff's first name was Joe and he was very helpful. They opened breakfast an hour early because of the marathon which was nice. I'll stay there again the next time I'm in town.
Front desk staff very pleasant. No towels in room but I called and the front desk person brought them with a smile. Then realized no soap but we had to leave so I didn't bother. Room was obviously cleaned in a hurry (they basically just changed the beds. At least I hope they were changed). Shuttle took us to the hockey game but he never did show to pick us up even though he said he'd wait for us when we called. We ended up taking a different shuttle to a bar in Greektown then paying for a taxi to the hotel. Next morning there's a knock on the door at 11:00 am exactly. My hubby answered and was RUDELY told by housekeeping "check out is 11!" Then turned to her co-worker and barked "start knocking on doors!" My husband was taken aback and said "well OK then!" and she spun around and snapped at him "I wasn't talking to you!" It's not like it was an hour after check in...it wasn't even a minute after check in and we were in fact on our way out! We were in our car by 11:10 am to be exact! Housekeeping needs to be reminded that although we are guests, we are PAYING guests that keep her employed!
Detroit Riverwalk is a short stroll from Comfort Inn Downtown, and other popular attractions like GM Renaissance Center are within a mile (2 km). This hotel has 77 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast. This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café.
The 77 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, free long-distance calls, and free local calls are also available.
Renovated in 2017, Comfort Inn Downtown offers a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a computer station, and laundry facilities.
Dear Valued Guest, Thank you for your recent stay with us. We hope to accommodate you again.
Room wasn’t clean and just not a good experience as far as the property.
Dear Michael, Thank you so much for taking the time to review the hotel. We sincerely apologize that we did not meet your expectations. We take your feedback seriously and use it to improve our process. We hope that you will stay with us again in the future.
Dear Valued Guest, Thank you for you recent stay. We hope to accommodate you again.
I thought it was closer to the US tunnel area. I needed to be near the gm tower buildings
Dear Valued Guest, Thank you for the 5star review. We are pleased you enjoyed your stay. We hope to see you again.
Very nice and helpful staff, clean and comfortable beds. Not much to do in the immediate area but only 5-10 minutes from downtown business district and casino. Great alternative to expensive downtown hotels.
Dear Laura, Thank you so much for taking the time to write us about your recent stay with us. It is wonderful that you found our hotel to be clean and comfortable. I am happy that our staff was helpful and able to assist you. We hope you were able to take advantage of our free shuttle to take you in the Downtown area. We know you have many options to choose from in the city and we truly appreciate you choosing us. We look forward to seeing you again!
Thank you for the awesome 5 star review! We are pleased you enjoyed your stay with us. We hope to see you again!
No comment-- things like this should not be required in a survey-- it makes me want to stop right now.
Thank you for being our guest; we hope you come back and see us soon!
the shuttle service was excellent and very accommodating. I really appreciated the friendly service that I received by all hotel staff.
On behalf of our team at the Comfort Inn we would like to thank you for your kind comments. We're happy you enjoyed our free shuttle service! We look forward to accommodating you in the future!
Great front desk staff. Really appreciated the shuttle!!! Expensive rate but shuttle helps some with price. Breakfast was OK.
It's a pleasure to read your experience with us and that you encountered great customer service! Happy to hear you were able to use our free shuttle service as well. We hope to see you again in the near future.
Dear Valued, Thank you for your recent stay with us.we are pleased you enjoyed your stay with us! We hope to accommodate you again.