there was so much snow, they refused to shovel my car got stock for hours, i slipped on ice, couldn't breathe cause of my health conditions(asthma), and they gave me a dirty room until i asked for a new one!
Shower had pubes on the wall. People partying till 3 in th morning above me. Restaurant wasn't open when it said, and once the cooks arrived, took half an hour for some eggs. Had a baby in diapers apparently lost and chose my room so staff were about to open my door when I intercepted them. Kids running up and down the halls. Maybe just a one-off, but terrible 2 days spent there.
The lobby was beautiful! A waterfall great 4 a wedding!
Rooms were updated and lobby was nice, but you still could tell how dated the location was. Wasn't impressed with the cleaning job done on my room, but accept it could be an outlier.
Check- in went awesome, very friendly/helpful front desk associate. Room was as stated and ‘seemed’ clean. Ice bucket had spilled coffee residue all over; the ‘real’ glasses were visually dirty. Luckily I travel with cleansing wipes! Then I went to restaurant and was ignored for 30 minutes. Went back to room to order room service - was told it was not available due to being ‘really, really’ busy but I could call back in an hour which would have been after the time room service ended. Luckily they gave me a cookie on check-in - that was my dinner! Obviously food service portion of hotel is NOT equipped for being sold out with multiple activities.
Our stay was nice. We had no issues and the staff is super friendly, probably the friendliest I have encountered in my recent trips.
Room was very nice, staff was very friendly. We enjoyed our stay & would recommend to others.
kind of a goofy exit off the expressway. Overall a very good experience..we were there for the Detroit marathon
We stayed here for one night on route to Toronto. This hotel is probably the only hotel I'd recommend staying at in Dearborn. Its located in a bit of sketchy neighborhood, but the amenities and security are good. The hotel room is clean and hallways look a little dated. I would highly recommend staying here. Its located close to Warren street, if you would like to try the local Middle Eastern cuisine.
Bad: Noisy AC window unit ,had to sleep with a pillow on my head. Air circulated smelled funny, like someone had poured perfume or something into it in the past. Bedspread was just a plain comforter, without duvet, sandwiched between two sheets. It fell apart with modest tossing/turning. Pretty sure the comforter is never laundered so, gross.. Restaurant/bar was expensive and the food was meh. The daytime waitstaff were hard to find and not very enthusiastic, had to ask for the obvious things, like silverware, napkins, condiments etc. The Evening Bar staff were much better. The hotel also slipped in a previously undisclosed 'parking charge' on exit, so add about 5$/day to your budget. Walls were thin, could hear the upstairs units plumbing, footsteps and muffled voices. Good: Grounds were clean and parking felt very secure. Lobby was eye catching. Hotel was walking distance to other restaurants so you have options. The cleaning staff were very friendly and accommodating. It seems Doubletree must have bought this from some cheaper hotel chain, and spent most of their remodeling budget on the lobby, not the rooms.
Very generous and hostess when I checked out receptionist are very nice and friendly you feel like a home
Its a little hard to find small sign and not very visible from the road.
This was our second time to the property. We loved it the first time so booked again. This trip, the room we booked wasn't available, our breakfasts were overlooked and old Friday when we stayed, didn't attempt to go back again for a meal. The last night of our stay our room was never cleaned, we had no clean towels and when I called the front desk I was hung up on twice and didn't even bother to call back.
This hotel, while under quite a bit of renovation, still managed to give top notch service. The staff went out of their way to accommodate any requests and though the local road construction had interrupted the wifi in a 3 mile radius they were doing everything they could to try to work with guests to find a suitable alternative. The rooms were lovely and comfortable. Very safe, nice, lovely hotel. Will most definitely stay here again.
Located within a mile (2 km) of Henry Ford Community College, DoubleTree by Hilton Detroit - Dearborn is within 2 miles (3 km) of Fairlane Town Center. This 347-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and a fitness center.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a full breakfast is available for a fee.
The 347 accommodations feature dining areas. Guests can expect 27-inch TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. MP3 docks, refrigerators, and coffee makers are also standard. Housekeeping is available once per stay.
Guests staying at DoubleTree by Hilton Detroit - Dearborn enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for USD 4.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
there was so much snow, they refused to shovel my car got stock for hours, i slipped on ice, couldn't breathe cause of my health conditions(asthma), and they gave me a dirty room until i asked for a new one!
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear about your experience. We train our staff to go above and beyond to take care of any guests needs. We definitely will look into your incident and take necessary corrective measures immediately.
Thank you for your feedback. We are glad to see you enjoyed your stay. We hope to see you again soon!
Shower had pubes on the wall. People partying till 3 in th morning above me. Restaurant wasn't open when it said, and once the cooks arrived, took half an hour for some eggs. Had a baby in diapers apparently lost and chose my room so staff were about to open my door when I intercepted them. Kids running up and down the halls. Maybe just a one-off, but terrible 2 days spent there.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Doubletree by Hilton Detroit/Dearborn guest, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. We also assure you of our focus on health and hygiene of our guests.
Thank you for your feedback! Please let us know if there is anything we could have done to make it a 5/5. Hope to see you again soon!
The lobby was beautiful! A waterfall great 4 a wedding!
Dear Anonymous: Thank you so much for your kind words. We love the lobby and waterfall too. Let us know if you want to get married next to it!
Rooms were updated and lobby was nice, but you still could tell how dated the location was. Wasn't impressed with the cleaning job done on my room, but accept it could be an outlier.
Thank you for your response. I will share this with Housekeeping
Check- in went awesome, very friendly/helpful front desk associate. Room was as stated and ‘seemed’ clean. Ice bucket had spilled coffee residue all over; the ‘real’ glasses were visually dirty. Luckily I travel with cleansing wipes! Then I went to restaurant and was ignored for 30 minutes. Went back to room to order room service - was told it was not available due to being ‘really, really’ busy but I could call back in an hour which would have been after the time room service ended. Luckily they gave me a cookie on check-in - that was my dinner! Obviously food service portion of hotel is NOT equipped for being sold out with multiple activities.
Dear Tammi: I am truly sorry to hear about this. I will have our General Manager work through this with the staff. Thank you for letting us know.
Thank you for your feedback. Would you mind sharing what happened during your stay so we can make it right?