At check-in there was a very long slow line and only one staff to assist everyone. As much money as I paid for this "Marriott at the Renaissance," this should not have happened. It wasn't fair to the wonderful staff person who was doing the best that she could.
Beautiful interior. Great views of river and Canada on that side of the hotel. Wish they would have had a pool and that the Food Court would have been open on the weekend.
Overall my stay was great and the service exceeded my expectations! I picked this hotel for a business trip because my clients wedding was being held at this location. (I am a wedding photographer). The amenities offered were great and they had a small eatery where I was able to buy all meals at. The only reason I am not giving an exceptional rating is for the price. I expected the rooms to look more up to date. The view of the riverfront was nice (I stayed on the 31 floor) but the rooms look a little dated for the amount of money a night stay is - $300!
My stay was decent, but on my first night, the smell of marijuana began to permeate my room. I also was across from a loud ice maker, and my thermostat did not seem to control the temperature in the room at night. Otherwise, it was an average hotel.
They couldn't find my itinerary on Friday. Then i was told it was only for 2 nights. On Sunday i left to get something to eat and couldn't get back to my room because the hotel said my booking was for 2 nights and not 3. It was the worst weekend I've had in a long time.
Perfect but they just need to work on there bathrooms
Had a great experience at the Renaissance. Room had an an amazing view of the City.
The staff was nice property was in good shape and the food was good.
Great location especially for conferences and downtown Detroit.
Located in Downtown Detroit, Detroit Marriott at the Renaissance Center is next to popular attractions like Detroit Riverwalk and GM Renaissance Center. This 1298-room, 3.5-star hotel welcomes guests with a restaurant, a gym, and a 24-hour business center.
Enjoy a leisurely bite to eat at Motor City Pantry, the hotel's onsite restaurant. Start each morning with to-go breakfast, available for a fee from 8:00 AM to 10:00 AM.
All 1298 rooms provide refrigerators, coffee makers, and laptop-compatible safes. Guests can expect WiFi and 49-inch Smart TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
Guests of Detroit Marriott at the Renaissance Center enjoy a gym, free WiFi in public areas, and conference space. Self parking is offered for USD 25 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, express check-in, and express check-out.
At check-in there was a very long slow line and only one staff to assist everyone. As much money as I paid for this "Marriott at the Renaissance," this should not have happened. It wasn't fair to the wonderful staff person who was doing the best that she could.
Beautiful interior. Great views of river and Canada on that side of the hotel. Wish they would have had a pool and that the Food Court would have been open on the weekend.
Overall my stay was great and the service exceeded my expectations! I picked this hotel for a business trip because my clients wedding was being held at this location. (I am a wedding photographer). The amenities offered were great and they had a small eatery where I was able to buy all meals at. The only reason I am not giving an exceptional rating is for the price. I expected the rooms to look more up to date. The view of the riverfront was nice (I stayed on the 31 floor) but the rooms look a little dated for the amount of money a night stay is - $300!
My stay was decent, but on my first night, the smell of marijuana began to permeate my room. I also was across from a loud ice maker, and my thermostat did not seem to control the temperature in the room at night. Otherwise, it was an average hotel.
They couldn't find my itinerary on Friday. Then i was told it was only for 2 nights. On Sunday i left to get something to eat and couldn't get back to my room because the hotel said my booking was for 2 nights and not 3. It was the worst weekend I've had in a long time.
Perfect but they just need to work on there bathrooms
Dear Guest, thank you for your kind rating. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Joleisha Bradley, Director of Room Operations