Great rooms, great view
I paid $420 for a premium room. The room in the picture was a corner. The room that I got was nothing more than a standard room in appearance. When I checked in I was told that they were full and this is the room I get. It looked like your standard Holiday Inn. I was told because I booked through a third-party, Orbitz, this is my room. The money was taken out of my account when I booked the room. I will not use Orbitz again and I will not stay at the Westin book Cadillac again.
The property seemed overwhelmed and could not provide good customer service. The only persons who greeted and helped us where the room cleaning staff. Everyone else looked too busy. Had to self-park, which led to being charged for non-existent valet service. All this for $500 one-night stay - it was disappointing. Totally understand that the pandemic has affected service levels, but at least be honest with customers given the price point and expectation.
the room was very clean and comfortable .the bathroom very spacious.
Great location
All good! The only change that I would make is that the temperature control in the meeting rooms was not good.
It was very nice, clean and I love the historical architecture and venues.
The Westin Book Cadillac Detroit places you in Downtown Detroit, within a leisurely stroll of popular sights such as MGM Grand Detroit Casino and Ford Field. This 453-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee on weekdays from 7:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, video-game consoles, and laptop-compatible safes are other standard amenities. Housekeeping is available once per stay.
At The Westin Book Cadillac Detroit, guests enjoy an indoor pool, a 24-hour gym, and a steam room. Valet parking is offered for USD 35.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
Great rooms, great view
I paid $420 for a premium room. The room in the picture was a corner. The room that I got was nothing more than a standard room in appearance. When I checked in I was told that they were full and this is the room I get. It looked like your standard Holiday Inn. I was told because I booked through a third-party, Orbitz, this is my room. The money was taken out of my account when I booked the room. I will not use Orbitz again and I will not stay at the Westin book Cadillac again.
The property seemed overwhelmed and could not provide good customer service. The only persons who greeted and helped us where the room cleaning staff. Everyone else looked too busy. Had to self-park, which led to being charged for non-existent valet service. All this for $500 one-night stay - it was disappointing. Totally understand that the pandemic has affected service levels, but at least be honest with customers given the price point and expectation.
the room was very clean and comfortable .the bathroom very spacious.
