Staff very nice except for one front desk person at check in who was quite rude.
Our stay was very pleasant but the 27.00 parking fee is outrageous. And for that we will probably not stay here again. However the room snd hospitality were excellent.
Beautiful vintage property, walkable to the city center & river. The staff was so lovely. Only negative feedback was the room furniture could use a little cleaning.
Friendly staff. Clean rooms.
Everything was really nice but the tv was very confusing.
Beautiful hotel, friendly staff, FILTHY rooms. I found hair in the bathroom, a used water bottle under the tv/entertainment center & a used Q-tip under the pull out couch! During a pandemic?!? Wow.
No vending machines available, limited restaurant hours.
This hotels facility and staff were top notch. There was nothing i needdd i didnt have.
Room was spacious, room service stopped at 1100 that's a little early
This hotel is trying..but just SHABBY in the rooms. Couch cushions filthy...tub...not clean. Everything just not nice. Too bad...wont be back. Staff tried very hard but the rooms are just not nice.
The front desk was very pleasant and helpful. The parking situation is a joke and should be disclosed on the property listing.
Pros: Very nice hotel, nice location, large rooms, free shuttle to area attractions until 10:30pm, the bartender in the hotel bar was AWESOME and helped us kick off a night out. Cons: Did not receive the room I booked - Booked a 2 queen, 2 room suite. When I checked in, I was told there were no more 2 queen suites and I would be getting a King suite instead. When I tried to press the issue since we really needed the two beds, the woman at check in did something on the computer and handed me my keys and said we were all set. When we got to our room it was a king suite... she was very nice and friendly enough but I felt like I was lead to believe I would be receiving the correct room.
Great downtown location. Just a short walk from cobo hall and the lake.
Located in Downtown Detroit, DoubleTree Suites by Hilton Detroit Downtown - Fort Shelby is within a 10-minute stroll of sights such as Cobo Center and Campus Martius Park. This 203-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
All 203 air-conditioned accommodations feature a separate bedroom. Guests can expect 55-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
Guests of DoubleTree Suites by Hilton Detroit Downtown - Fort Shelby enjoy a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for USD 27.00 per night. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this historic hotel include a business center, a computer station, and laundry facilities.
Staff very nice except for one front desk person at check in who was quite rude.
Our stay was very pleasant but the 27.00 parking fee is outrageous. And for that we will probably not stay here again. However the room snd hospitality were excellent.
Thank you for taking a moment to share your experience at Doubletree by Hilton Fort Shelby Detroit Downtown.
Beautiful vintage property, walkable to the city center & river. The staff was so lovely. Only negative feedback was the room furniture could use a little cleaning.
We’re happy you had a great stay at Doubletree by Hilton Fort Shelby Detroit Downtown. Come see us again soon – we’ve got a delicious chocolate chip cookie waiting for you! Safe travels….
Friendly staff. Clean rooms.
Great to hear you enjoyed your stay! Thank you for your business.
So sorry to hear that we did not meet your expectations with this stay. We hope to have an opportunity to regain your confidence in us down the road. Thank you for choosing our hotel.
Thank you so much for taking the time to review our hotel, I am sorry that we did not live up to your or our expectations. Should you return to Detroit I hope that you will give us another chance to give you a wonderful stay.
Everything was really nice but the tv was very confusing.
Thank you for sharing your feedback. We look forward to welcoming you back.
Beautiful hotel, friendly staff, FILTHY rooms. I found hair in the bathroom, a used water bottle under the tv/entertainment center & a used Q-tip under the pull out couch! During a pandemic?!? Wow.
Thank you for your valued feedback. Our goal is to exceed your expectations by delivering outstanding service. I am disappointed we were not able to achieve this goal and would appreciate the opportunity to speak with you further. Should you have the time, please contact me at 313-963-5600 so that we can help restore your confidence in returning to our hotel. Your comments are valued as is your loyalty and we look forward to the opportunity to speak with you.
Thank you for your feedback!
No vending machines available, limited restaurant hours.
Hi Stan, and thank you for taking time to review your stay with us. We apologize for the inconvenience of not having vending machines, however we do have a market in the lobby with snack items too! Which of our restaurants did you find limited hours? We value all guest feedback and use it to improve our practices. Please feel free to message us at your convenience.
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff. We try to make each guest experience a great one at DoubleTree by HiltonTM Fort Shelby and your satisfaction is important to us. Thank you again for your feedback, and we hope you’ll give us another opportunity soon to make your stay the best it can be.