The shower was nasty filled with rust, no bead spread, nasty parking lot and step up to the hotel run When checking out I was accused of having a dog which I didn't I think it was a ploy not to give me my $100 deposit I got it back but I will never book here again
This picture was taken 10 years ago ,with no maintenance since then.
The shower had running water all night long. when we said something about it, they told us to ignore it and they will try to get to it. we had to ask for towels three times during a six day stay and never received them until the last day. the thermometer was broken and we couldnt get air or heat. the refrigerator inside was dirty. i have pictures. and if there is a way to display them, i will. Also when we left, we did not receive our 25.00 deposit back. the clerk who initially checked us in said that it was now missing. he said we would get it mailed back to us.
Everything was good i enjoyed my stay i always pick rivertown for the location amd the view and the nice price on the room
This is the rudest staff I have ever seen in my life. This hotel has NO heat, and NO blanket (yes, not a single blanket - just a sheet on the bed). It was 41 degrees. I the hotel manager told me that they do not have heat and no blanket, and that there is nothing they can do. This is unacceptable. I left that hotel and expect a full refund. The hotel is not clean (I wonder if they changed my sheet), and there are a lot of people who seem to live at the hotel, I did not feel safe (people were loud on the parking lot, gathering right next to my car).
It was very old and unkept. The tile was cracked and stained. The toilet continuosly ran
It was a horrible hotel, holes in the wall and under the air conditioning , which was so loud I had to turn it off to sleep, dry wall shedding on the floor, internet didn't work, phone didn't work, housekeeping never came to my room, deadbolt didn't work, tv only had 5 channels that came in clear, tons of shady people hanging out in the parking lot, free breakfast was a joke, a waffle maker, hard boiled eggs and a cheap danish. I have expensive luggage and I actually took it with me when I had to leave in the day. I complained to the front desk about all these things when I checked out, she nonchalantly said, "Thanks, I'll look into it". I would never recommend this hotel to anyone, ever. I made the mistake so you don't have to.
We arrived on a very busy week for Detroit. The one pro to this property is the shuttle they offer to anywhere in Detroit. They took us to Fishbones prior to the Tiger's game and picked us up at Cliff Bell's afterwards. Parking is also free. The rest is bad. The place is old and wear and tear is very present. The room was small and dated. Bathroom had new floors but the shower had a curtain held up by like three shower rings. Air conditioning unit in the room was old and the air in the hotel lobby did not work properly. There were some strange people just hanging out in the lounge most of the day. The staff was friendly but clearly overwhelmed as it looked like it was fully booked with people there for the game. We arrived at 3PM and our room was not ready for check in. After waiting about 30 minutes she switched rooms but communication must have been lost along the way as after we went into our room another person came in about 30 minutes later. They had accidentally assigned him to our room. Then our keys did not work. They straightened it out when I went to the front desk though. It is located within walking distance to the Detroit River. The place needs a lot of work and from the looks of it a lot of the guests it looks to be a spot that attracts a rougher element of clientele. We had no problems but it is not somewhere I would choose to stay again. On the plus side the back side of the property appeared to be under renovation.
I booked the hotel through Orbitz but my flight was cancelled due to bad weather in Denver. I informed the hotel early in the day as well as Orbitz, but the hotel was unwilling to refund any of the money for a two-day stay. This is a reminder to never pay hotels in advance. This hotel should not be listed on Orbitz!
You can’t control the temperature of the room... the place was filthy...
Basically no in-room internet. Lobby only. They go by stickers on "free parking". One minute before check out, I could have asked for a sticker. But in a span of 2 minutes, from one minute before check-out to one minute after check out, they refused to issue the parking sticker for the same day stay (leaving later, atually even before the 11:00 am check-out time. I checked out early in the morning, but I couldn't even park until 11:00 am on the day of check out because "I checked out already, earlier than required." It defied logic. Would not stay again in this property because of the stupidity they demonstrated.
Room was reasonably priced and the location of the hotel was great
The property is wonderful. However the rate I dhoukd have been charged. was $89 .00 but I was overcharged $113.00. I am requesting a refund of the difference. This was unfair.
Very run down facility. I would recommend people not book this hotel.
A little pricey, but comfortable. The room has many convenient amenities which makes the stay enjoyable, but the restaurant closes too early.
Detroit Riverwalk is within a 5-minute walk of Rivertown Inn & Suites Downtown Detroit while other popular sites like Greektown Casino are within a 15-minute stroll. This 3-star motel has 54 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast. Enjoy a bite to eat at Clique, the motel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room.
Rivertown Inn & Suites Downtown Detroit's 54 rooms provide microwaves, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers and desks are also standard.
At Rivertown Inn & Suites Downtown Detroit, guests have access to free WiFi in public areas and laundry facilities. There's free parking and a free area shuttle. The 24-hour front desk has staff always at the ready.
The shower was nasty filled with rust, no bead spread, nasty parking lot and step up to the hotel run When checking out I was accused of having a dog which I didn't I think it was a ploy not to give me my $100 deposit I got it back but I will never book here again
This picture was taken 10 years ago ,with no maintenance since then.
Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from occurring. Again, I want to thank you for your assistance. I apologize for any inconvenience this may have caused.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guests. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. Again, I want to thank you for taking the time to share your concerns with us.
The shower had running water all night long. when we said something about it, they told us to ignore it and they will try to get to it. we had to ask for towels three times during a six day stay and never received them until the last day. the thermometer was broken and we couldnt get air or heat. the refrigerator inside was dirty. i have pictures. and if there is a way to display them, i will. Also when we left, we did not receive our 25.00 deposit back. the clerk who initially checked us in said that it was now missing. he said we would get it mailed back to us.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guest. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
Thank you for the feedback.
Everything was good i enjoyed my stay i always pick rivertown for the location amd the view and the nice price on the room
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guest. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
This is the rudest staff I have ever seen in my life. This hotel has NO heat, and NO blanket (yes, not a single blanket - just a sheet on the bed). It was 41 degrees. I the hotel manager told me that they do not have heat and no blanket, and that there is nothing they can do. This is unacceptable. I left that hotel and expect a full refund. The hotel is not clean (I wonder if they changed my sheet), and there are a lot of people who seem to live at the hotel, I did not feel safe (people were loud on the parking lot, gathering right next to my car).
Dear guest, We would first like to apologize on behalf of the staff for the unkind treatment you received as this is not acceptable and not tolerated. We will be sure to handle this accordingly. We would also like to apologize that you did not receive a blanket as they are available for all of our guests. The heat has not been turned on yet due to the weather changing between hot and cold. However we are working hard to change this and make sure heat is available as soon as possible. We also would like to apologize that you did not feel safe however, safety is our top priority and would like to ensure you our property is safe. We would like to resolve these issues please call the property at your earliest convenience so we may take care of this for you. Thank you.
Dear guest, We apologize for any inconveniences you faced while staying with us. Please let us know how we may improve to ensure a better stay for next time.
It was very old and unkept. The tile was cracked and stained. The toilet continuosly ran
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guest. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
Dear guest, We are disappointed to hear that you did not enjoy your stay with us. Please let us know how we may improve to make your stay more enjoyable with us next time. Thank you.
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring your concerns to our attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guests. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we received are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We take pride in our hotel, and do our best to prevent problems from reoccurring. Again, I want to thank you for taking the time to share your concerns with us.