The Kensington Hotel3.5 out of 5.0
Recent guest reviews
Let me preface this by saying we make it our best effort to stay at the Kensington any time we are in Ann Arbor. This particular trip was to participate in the annual Big House Run. As usual, our weekend stay was made a true mini vacation from the daily grind!
We've stayed at this hotel many times, and have seldom been disappointed! The rooms are freshly redecorated with a very light, airy feeling. Beds are comfortable, and rooms are always clean. Staff is friendly and helpful. We have been afforded an upgrade on several occasions, to include late afternoon refreshments. This hotel is conveniently located to Briarwood Mall for shopping, and University of Michigan venues. Our stay always feel "upscale" without the price of some adjacent hotels chain properties.
We have stayed at this property many time in the past, however it's been a couple years since our last stay. The rooms have been nicely redecorated, and have a very fresh appearance. Upon check in we were informed that we had booked a handicapped accessible room, and were asked if that truly fit our needs. We did not require that type of room, so the staff offered us an "upgraded" room that was not handicapped equipped. We graciously accepted, but found the new room was directly across from the hall access door. As people came and went during the evening/early morning this created a lot of noise. We have always enjoyed our stays with the Kensington, and will continue to do so, but will not accept a room equal to this in the future.
Great location, clean and comfortable rooms, and reasonably prices
Gave two different families keys to the same room. Broken outside doors. Smelly hallways and severe heat around pool. Bad parking choices....nothing close. Dirty plate was left outside room next to ours and it was still there the following morning when we checked out. After room mix up was fixed, left room and came back and keys wouldn't work. Went to desk and they apologized and fixed it. To make up for the problems, gave us an amenity bag. It was filled with a small bag of chips, one can of strawberry soda, a small tube of trail mix and a jar of chocolate syrup........what? nothing else lying around the office to throw into the bag. It didn't make us feel special about remorse but receiving the junk that no one else wanted. I asked staff about broken doors and if anyone was allowed in. They said anyone could just walk in. When I asked if that was okay with them the woman just said yah. Be warned, they place is pretty where you check in but security is an issue, check in problems may be an issue. Oh yes, you do have a refrigerator in room but to use a microwave you have to go to a little room next to check in to use a microwave there. This is right where fancy dressed people are walking in for receptions. There was one robe in our bathroom for a room with two double beds? We were unable to get an outside line on our phone and had to keep using the hotel operator. I will not stay here again; I know I can have better elsewhere for the same money or less.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Cobblestone Farm is within 2 miles (3 km) of The Kensington Hotel while other popular attractions such as Michigan Stadium are within 3 miles (5 km). This 200-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Also close to this Ann Arbor hotel are University of Michigan Museum of Art and University of Michigan.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.
All 200 recently renovated rooms feature refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, free bottled water, and ironing boards are also available.
At The Kensington Hotel, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 456 reviews