Hotel was very basic. Room was a regular king bed room, I ordered a executive suite. Very disappointed
The staff was incredible, Very accommodating to our needs. Hotel is clean and very comfortable.
The pool and jacuzzi were divine!
Awesome stay
Clean and the staffs were professional.
I was unable to make my trip due to illness and in the hospital; was disappointed that after I explained this to the front clerk (after I saw that I was changed the full price) I still was charged and not compensated. My fault, for not paying attention the fine print about being charged if not cancelled and I was unable to cancel due to hospitalization. So I probably won't be booking this site for a future stay. This was a birthday trip for myself and didn't work in my favor.
Paid in advance tried to cancel couldn’t cancel and took my money
The hotel was nice and clean, in a quiet area. We had issues with our toliet the next morning and notified front desk right away. The issue was fixed and cleaned up by the time we got back from our planned activities. It was a nice stay.
This is my second visit within two months! Great hotel, great location and they you upon your arrival! I will be back ...again. Nice Staycation
Didn’t like that there was a screw sticking up in the hot tub that cut me
Felt genuinely welcomed. Front desk had three people working, so no long wait. I don’t normally sleep well away from home, but I had a restful sleep during my stay. Bed was comfortable.
When I booked on Orbitz it said there was free breakfast but there wasn’t! This hotel has no laundry facility for visitors to use which I have never run across.
Liked everything about my stay until I took my shower in the am and realized that the exhaust fan is on when the light switch is on and it takes all of the hot air out of the bathroom so you are cold when you are getting dry. Seems the fan should be on a separate switch. I do not like to be cold as I am drying myself. Other slender people probably feel the same way that I do about it. Hope this gets addressed.
Loved being greeted with champagne! Beautiful hotel, super clean, good rates. Nice complimentary coffee bar too!
Good location. Nice staff. Great workout room and pool and Wifi in lobby for work.
Good location. Very clean. Friendly staff. Easy on and off the freeway v
Very nice hotel. The staff was extremely pleasant and helpful. The restaurant on site was amazing and reasonably priced. The complimentary glass of champagne at registration was a really nice touch.
Nice clean conveniently located close to restaurants has its own restaurant which is a plus.
Located in Bryant Pattengill West, The Kensington Hotel is adjacent to Briarwood Mall with other popular attractions like Michigan Stadium within a within a few miles (5 km). This 200-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Continental breakfast is offered for a fee each morning from 6 AM to 11:00 AM.
The Kensington Hotel's 200 recently renovated rooms provide refrigerators, coffee makers, and free weekday newspapers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities. Weekly housekeeping is available.
At The Kensington Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Hotel was very basic. Room was a regular king bed room, I ordered a executive suite. Very disappointed
The staff was incredible, Very accommodating to our needs. Hotel is clean and very comfortable.
Thank you for reviewing your recent stay, we are delighted to hear how incredible our staff was, and how clean and comfortable all other aspects were. We pride ourselves on our great staff and cleanliness, and we appreciate you noticing. We are looking forward to your next stay with us.
The pool and jacuzzi were divine!
Thank you for reviewing your recent stay, we are delighted to hear that you loved our pool and Jacuzzi, they really are great. We are looking forward to your next stay with us.
Awesome stay
Thank you for your kind feedback! We appreciate you staying with us and are happy your stay went well. We look forward to welcoming you back soon!
Clean and the staffs were professional.
Thank you for reviewing your recent stay. We appreciate your kind words. I hope you enjoyed your time here and we look forward to seeing you again soon
I was unable to make my trip due to illness and in the hospital; was disappointed that after I explained this to the front clerk (after I saw that I was changed the full price) I still was charged and not compensated. My fault, for not paying attention the fine print about being charged if not cancelled and I was unable to cancel due to hospitalization. So I probably won't be booking this site for a future stay. This was a birthday trip for myself and didn't work in my favor.
I am sorry to hear you were unable to make the trip for your birthday. Standard practice is to charge a one night stay for holding a room that is not cancelled prior to arrival . If we can assist you further with this or help you with a return stay please reach out.
Paid in advance tried to cancel couldn’t cancel and took my money
I am very sorry that you experienced an issue with your prepaid reservation thru Orbitz. If I can be of assistance, please feel free to reach out to me personally.
The hotel was nice and clean, in a quiet area. We had issues with our toliet the next morning and notified front desk right away. The issue was fixed and cleaned up by the time we got back from our planned activities. It was a nice stay.
Thank you so much for your great review! We are glad to hear our staff was able to assist you promptly and that you enjoyed your stay with us. We look forward to your next visit to the Ann Arbor area!
This is my second visit within two months! Great hotel, great location and they you upon your arrival! I will be back ...again. Nice Staycation
James, Thank you for staying with us and for your kind words! We are happy to be your first choice for your staycations. We look forward to welcoming you back soon.
Thank you for reviewing your recent stay with us. I hope you had a pleasant time and we look forward to seeing you again soon
Thank you for your review. I apologize that you were given the wrong room type. I have notified the staff of this mistake and we will be sure to avoid it in the future. If I can be of further assistance please reach out to me personally.