I could not enter the Hotel. They locked the doors after 11pm with NO apparent way to enter the Hotel, and not apparent way to contact the front desk -- no sign, no phone number, no QR code ... nothing. I had to get another Hotel. A potentially dangerous situation actually ... it's Grand Rapids Michigan in the winter, and a hotel guest is stuck outside at 11pm at night in the middle of downtown GR and not way to get inside a building to stay warm, let alone get a bed. Unacceptable.
The facility is very nice. Wood floors were a nice touch. There was a mistake made by a staff member on the reservation. It led to us losing the room we selected during check in on the Hilton app. We were unable to switch rooms since the hotel was booked for the weekend. The staff was accommodating in helping to make us feel welcomed after all of that. We were treated to a complimentary item from the shop for the inconvenience. The room was very nice and clean. Some maintenance is needed on it. The toilet kept running through all hours. A bulb in the vanity area died. The TV looks to be slightly damaged but still usable. The TV placement is kind of weird with the wall being in the way of seeing it from the bed. Other than that, the room was enjoyable. Would not mind staying there again if we were in Grand Rapids
Very friendly and helpful staff. Clean and comfortable room. I would recommend it to anyone traveling to Grand Rapids
Loved the property, wished the bar was open later.
The only negative was the lack of a decent breakfast.
Love the exposed brick and the size of the rooms.
Enjoyed it
Great location downtown for a fair price. Parking is a little expensive.
I very much like this hotel downtown. Beautiful and spacious suite with nice kitchen.
Very uncomfortable bed. Inadequate noise dampening between rooms - other guests are very audible.
The kids and I really enjoyed being able to schedule time to go swimming. It was nice to spend time with them and not have to worry about social distancing for a change. The facility was clean and the staff was very courteous. Breakfast was provided with to go containers and plenty of options.
The parking fee was ridiculous. 6pm-8am and they charged me $36.00
I liked the location I didn't like paying 30 dollars a day to park!
Really cute room with a brick wall with two big windows looking out on Downtown. Super friendly staff and really clean rooms. There is an awesome restaurant in the building called Sundance. We will definitely go back for our next stay in town.
I really liked the big kitchen with everything and the pool.
Located in Downtown Grand Rapids, Homewood Suites by Hilton Grand Rapids Downtown is within a 5-minute walk of DeVos Performance Hall and within 15 minutes of other popular attractions like Van Andel Arena. This 110-room, 3-star hotel has an indoor pool along with free in-room WiFi and a gym.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a meal at the onsite restaurant, sip a beverage at the coffee shop/cafe, or mingle with other guests at the free manager's reception on select days.
All 110 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 39-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities.
Built in 2016, the brand new Homewood Suites by Hilton Grand Rapids Downtown offers an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 33 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
I could not enter the Hotel. They locked the doors after 11pm with NO apparent way to enter the Hotel, and not apparent way to contact the front desk -- no sign, no phone number, no QR code ... nothing. I had to get another Hotel. A potentially dangerous situation actually ... it's Grand Rapids Michigan in the winter, and a hotel guest is stuck outside at 11pm at night in the middle of downtown GR and not way to get inside a building to stay warm, let alone get a bed. Unacceptable.
The facility is very nice. Wood floors were a nice touch. There was a mistake made by a staff member on the reservation. It led to us losing the room we selected during check in on the Hilton app. We were unable to switch rooms since the hotel was booked for the weekend. The staff was accommodating in helping to make us feel welcomed after all of that. We were treated to a complimentary item from the shop for the inconvenience. The room was very nice and clean. Some maintenance is needed on it. The toilet kept running through all hours. A bulb in the vanity area died. The TV looks to be slightly damaged but still usable. The TV placement is kind of weird with the wall being in the way of seeing it from the bed. Other than that, the room was enjoyable. Would not mind staying there again if we were in Grand Rapids
Dear Manuel, Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for taking your time to leave us this review! We hope that your feedback can be used to improve our team and hotel offerings in the future. Please come see us again soon!
Very friendly and helpful staff. Clean and comfortable room. I would recommend it to anyone traveling to Grand Rapids
Dear Russell, Thank you for the amazing 5 star review! We hope to see you again soon!
Loved the property, wished the bar was open later.
Dear Tonya, Thank you for the amazing 5 star review!
Dear Garrett, Thank you for the kind review! We hope to see you again soon!
The only negative was the lack of a decent breakfast.
Hi Robert, Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for taking your time to leave us this great 5 out of 5 review! Please come see us again soon!
Love the exposed brick and the size of the rooms.
Dear Anonymous, Thank you for the incredible 5 star review! We are thrilled you enjoyed your experience at our location, and we hope to see you again soon!
Enjoyed it
Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for taking your time to leave us this review!
Great location downtown for a fair price. Parking is a little expensive.
Dear Anonymous, Thank you for the awesome 5 star review! We hope to see you again soon!
Dear James, Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for taking your time to leave us this review! We hope that your feedback can be used to improve our team and hotel offerings in the future. Please know that we have our doors lock overnight for our guests safety. We have signage at the front entrance and the parking structure entrance with a call button where one of our team members is available 24/7 to unlock the door should our hotel guest not have their room key to unlock the door.