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Homewood Suites by Hilton Grand Rapids Downtown

3.0 out of 5.0

Homewood Suites by Hilton Grand Rapids Downtown

3.0 out of 5.0

Recent guest reviews

Rooms were nice. Staff was rude and not very helpful. Even simple questions like asking for a bellhop cart seemed to annoy the staff. At check in, the rooms weren’t ready, one room was not under my name (the last name in the system was my suffix) and I was never informed about the $32/ day rate for the parking at check in. As it stands right now appears that I’ve been charged for 3 nights of parking too.

My husband and daughter enjoyed the saltwater pool. But we all really liked the roof-top lounge!

Our stay was excellent! Staff throughout the hotel was friendly and professional. They offered socials in the evening which were lovely. Our room was clean and had great space! It was the perfect set up for a quick family getaway! I would definitely stay here again!

We had a great visit. Our room was very nice. The staff was very friendly.

Amazing staff and facilities was unaware parking was an additional charge but overall great experience

Great location and beautiful room! The staff is super friendly too!

Clean, Convenient, and Courteous. Will stay again.

Super clean, right downtown, parking garage next door with own entrance.

Excellent downtown location. Would stay here again.

The vent was VERY load and running off and on all night despite our attempts to turn it off / adjust the temperature

Clean classy hotel. Great responsive staff. Old time charm with modern amenities

Great Location!! Easy walking distance to most attractions. The staff was very friendly. The WiFi was completely horrible!! I’m a member of the Honors club and even then the WiFi kept bumping me off. I plan in staying in this hotel in the future and I would Definitely recommend this hotel to friends and family.

Afantastic suite! thanks It was a great room and we will be back.

Traveled with friends for Artprize. Would use this hotel again next year!!

161 Ottawa Avenue N.W. Grand Rapids MI

Hotel highlights

  • Walking distance to Grand Rapids Art Museum and Van Andel Arena
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown, Homewood Suites by Hilton Grand Rapids Downtown is adjacent to Grand Rapids Art Museum and within a 10-minute walk of other popular attractions like Van Andel Arena. This 110-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center.


Dining

Free full breakfast is offered each morning. Enjoy a meal at the onsite restaurant, sip a beverage at the coffee shop/café, or mingle with other guests at the free manager's reception.


Rooms

A 39-inch flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchenette, a sofa bed, and a sitting area.


Property features

Built in 2016, the brand new Homewood Suites by Hilton Grand Rapids Downtown offers an indoor pool, a fitness center, and a rooftop terrace. Self parking is offered for USD 31.00 per day. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

King 1 | Sleeps 8

Suite, 1 Queen Bed, Non Smoking, City View

Queen 1 | Sleeps 4

One King/Two Queen Mobility/Hearing Accessible Roll In-Shower Non Smoking

King 1 | Sleeps 8

Room, 1 King Bed, Accessible (Roll-in Shower)

King 1 | Sleeps 4

Guest reviews for Homewood Suites by Hilton Grand Rapids Downtown

Everyone (17) Couples (1) Business (1) Family (2)
5
Everyone

By on Jul 11, 2019

Review comment responded on Jul 12, 2019

Dear Anonymous, Thank you for the awesome 5 star review! I am delighted to hear you had a great stay. We hope to see you again soon!

2
Friends

Rooms were nice. Staff was rude and not very helpful. Even simple questions like asking for a bellhop cart seemed to annoy the staff. At check in, the rooms weren’t ready, one room was not under my name (the last name in the system was my suffix) and I was never informed about the $32/ day rate for the parking at check in. As it stands right now appears that I’ve been charged for 3 nights of parking too.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Dear Anonymous,, Thank you for the candid review regarding your recent stay. I am sorry your experience was not an enjoyable one. Your feedback will allow us to continually improve on our levels of service. Thank you again for choosing us.

5
Families

My husband and daughter enjoyed the saltwater pool. But we all really liked the roof-top lounge!

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

Dear Anonymous, Thank you for the awesome 5 star review! I am happy you enjoyed our pool and rooftop bar! We hope to see you again soon!

4
Everyone

By on Jun 11, 2019

Review comment responded on Jun 17, 2019

Dear Anonymous, Thank you for the kind review. We sincerely appreciate your feedback!

5
Families

Our stay was excellent! Staff throughout the hotel was friendly and professional. They offered socials in the evening which were lovely. Our room was clean and had great space! It was the perfect set up for a quick family getaway! I would definitely stay here again!

By on May 10, 2019

Review comment responded on May 13, 2019

Dear Anonymous, Thank you for the perfect 5 star review! I am thrilled you enjoyed your stay with us! We hope to see you again soon!

5
Everyone

By on May 10, 2019

Review comment responded on May 13, 2019

Dear Anonymous, Thank you for the wonderful 5 star review! We hope you elect to stay with us again soon!

5
Everyone

By on May 8, 2019

Review comment responded on May 13, 2019

Dear Anonymous, Thank you for the perfect 5 star review! We hope to see you again soon!

4
Everyone

By on Mar 28, 2019

Review comment responded on Apr 1, 2019

Dear Anonymous, Thank you for the kind review. We hope to see you again soon.

5
Partner Couples

We had a great visit. Our room was very nice. The staff was very friendly.

By on Feb 18, 2019

Review comment responded on Feb 28, 2019

Dear Anonymous, Thank you for the awesome 5 star review! I am happy to hear you were treated to a wonderful stay!

5
Everyone

Amazing staff and facilities was unaware parking was an additional charge but overall great experience

By on Feb 4, 2019

Review comment responded on Feb 28, 2019

Dear Anonymous, Thank you for the awesome 5 star review! We hope to see you again soon!

Homewood Suites by Hilton Grand Rapids Downtown

161 Ottawa Avenue N.W., Grand Rapids, MI 49503
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.