My room had no remote control, so I had no TV. No one was ever at the desk or answered the phone to solve the problem. There were a lot of stains, although the rooms were set up well.
The rooms were large and comfortable... great bed and pillows. They had everything I needed. The only downside was the odor of the room and the jumping beans in the room above. Breakfast was good.
The room was big and clean. We slept well and the location was convenient to our agenda.
Loved the Hotel. Staff was great. Loved the layout of the room. There was body hair on the floor next to the tub (little black curly hairs). Kind of weirded me out but can see how it was easily missed. Would definitely stay again.
Excellent stay would definitely would recommend & stay again
Staff was very pleasant and accommodating. Hotel was very clean, well-stocked and neatly kept. Worth every penny spent!
Large, spacious room and property. A little hard to find with the gps.
Parking lot was not lit at all. Couldnt get extra pillows at 7pm because housekeeping was closed?? Sofa bed was horrid but it was a decent room.
The location made for a quiet evening and night with no traffic noises outside.
Lcheck in was easy, and staff was great. The rooms were clean and comfortable.
Worked out great for my short stay. Very friendly staff.
The couch bed and chair were all practically touching each other all in the same room. On the website description it said there was a separate seating area. This obviously was a problem with the data coming in from the website and the actual room that we were given, a handicap room. It was very disappointing, the front desk did nothing to help resolve, they did not apologize they just simply made excuses. Also the room that was in the photography on the web did not match the room that we got. Very disappointing.
The welcoming and professional front desk staff is the best feature of this hotel, once you are able to locate it. The various map services bring you to an address that is easily half a mile from the hotel, which is only accessible via the Target parking lot. In fact the hotel is located strangely behind Target. The rest of the hotel is OK/average.
Check in was easy. Room had a couch, desk, bed was nicely made. Room temp was comfortable. The breafeast bar was alitle disappointing for the price I paid to stay. Woule definably go back again.
Located within a leisurely stroll of Patterson Ice Center, SpringHill Suites Grand Rapids Airport Southeast is within a few miles (5 km) of Centerpointe Mall. This 3-star hotel welcomes guests with 109 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
The 109 accommodations feature sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, microwaves, and refrigerators are other standard amenities. Housekeeping is available on request.
SpringHill Suites Grand Rapids Airport Southeast features a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
My room had no remote control, so I had no TV. No one was ever at the desk or answered the phone to solve the problem. There were a lot of stains, although the rooms were set up well.
The rooms were large and comfortable... great bed and pillows. They had everything I needed. The only downside was the odor of the room and the jumping beans in the room above. Breakfast was good.
The room was big and clean. We slept well and the location was convenient to our agenda.
Loved the Hotel. Staff was great. Loved the layout of the room. There was body hair on the floor next to the tub (little black curly hairs). Kind of weirded me out but can see how it was easily missed. Would definitely stay again.
We are very sorry that your bathroom was not 100% clean. We inspect after our room attendants clean to avoid rooms being rented that are not up to Marriott Standards. I am sorry that we did not deliver the best experience for your stay.
Excellent stay would definitely would recommend & stay again
Awesome! We are very happy to have you come back and we are pleased that you rated your stay as excellent! Thank you for sharing your experience with other travelers.
Thank you for staying with us at the SpringHill Suites Grand Rapids Airport! We hope to see you again soon!