SpringHill Suites Grand Rapids Airport Southeast

Loved the Hotel. Staff was great. Loved the layout of the room. There was body hair on the floor next to the tub (little black curly hairs). Kind of weirded me out but can see how it was easily missed. Would definitely stay again.

Excellent stay would definitely would recommend & stay again

Staff was very pleasant and accommodating. Hotel was very clean, well-stocked and neatly kept. Worth every penny spent!

Large, spacious room and property. A little hard to find with the gps.

Parking lot was not lit at all. Couldnt get extra pillows at 7pm because housekeeping was closed?? Sofa bed was horrid but it was a decent room.

The location made for a quiet evening and night with no traffic noises outside.

Lcheck in was easy, and staff was great. The rooms were clean and comfortable.

Worked out great for my short stay. Very friendly staff.

The couch bed and chair were all practically touching each other all in the same room. On the website description it said there was a separate seating area. This obviously was a problem with the data coming in from the website and the actual room that we were given, a handicap room. It was very disappointing, the front desk did nothing to help resolve, they did not apologize they just simply made excuses. Also the room that was in the photography on the web did not match the room that we got. Very disappointing.

The welcoming and professional front desk staff is the best feature of this hotel, once you are able to locate it. The various map services bring you to an address that is easily half a mile from the hotel, which is only accessible via the Target parking lot. In fact the hotel is located strangely behind Target. The rest of the hotel is OK/average.

Check in was easy. Room had a couch, desk, bed was nicely made. Room temp was comfortable. The breafeast bar was alitle disappointing for the price I paid to stay. Woule definably go back again.

Very nice Hotel and staff. Very positive 4 day stay. There were a couple of small issues for us. The signs off of Hotel Ave. were very small. Our GPS told us we had arrived and we had to drive around the shopping center to find the sign which was very small. The only other issue was just with the comfort of the pull out sofa bed which is very common. Not sure that much can be done about that. Overall Staff was good and breakfast was nice.

This was the first time at this hotel and overall it was clean and well maintained. The major issue we had was that we were on the main floor and granted we had a nice room (King bed, whirlpool, sofa couch) but you can hear the people upstairs very easily and each of the two nights we stayed we had to call the front desk for assistance in calming the noise above us done. Additionally, you can easily hear through the walls. Hotels such as this really need to consider investing more money at point of construction to help eliminate/reduce noise so that guests will want to return.

Our stay was very pleasant. We needed a place to stay when power was out the day before Christmas this year. The room was clean and pleasant. Staff was friendly. We didn't really take advantage of the pool, gym or other amenities, but everything looked very nice.

As another person commented this hotel is a bit hard to find. It is well worth finding however. My GPS said I had arrived when I was in a main intersection. In reality, the hotel is tucked back behind two layers of shopping malls. The sign is small and low to the ground thus making it easy to miss. The hotel itself is very nice. The staff are very friendly and accommodating. They were there to help with the luggage when I asked for help, gave good directions to where we needed to go and gave me laundry soap at no charge. The continental breakfast had a lot of variety, including hot foods. If I am ever in the area again, I will gladly stay at this hotel.

I picked this hotel due to the close proximity to the airport and price. Excellent value with suite like rooms and breakfast included