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Best Western Executive Inn & Suites

2.5 out of 5.0

Recent guest reviews

Staff was friendly and that was the only good thing about the hotel. The hottub is shut down, the breakfast is mediocre. When we pulled out the sleeper sofa it was soaked with pee. The garbage at the side entrance was overflowing for days. There were cigarette butts all over the ground near the butt can for days, not a few but a whole pile of butts. The minifridge in our room didnt keep anything cold. There were no comforters on any of the beds just a sheet and a paper thin blanket. Housekeeping knocked on our door and woke our kids up for stay over service 2 days in a row, even though we had a do not disturbed sign on our door. Very dissatisfied with this hotel.

I didn't like anything on the property! The manager was rude. The two rooms I got did not have air conditioner working. I ended up not staying because the manager literally ask me to go if I didn't want to stay with no A/C.

The beds were really stiff. The pillows were really soft. There is no Hot tub anymore. The staff was really nice but the eggs and meat for breakfast was cold.

Quiet and relaxing. Convient to everything and parking was excellent.

Great Service, Super clean πŸ‘πŸ‘πŸ‘ My wife and I enjoyed the stay and friendly staff

They were unable to give me room key cards that worked. The original pair didn't work and then they made me new ones which didn't work either. The quizzed me as if I didn't know how to use a key card and finally had to let me into the room with a master key.

Very good value. Clean and friendly. Good location.

The bathroom has no exhaust fan. Shower curtain was two inches too short to close all the way. Dead bug on the couch. Check in and out very fast

Everyone was so nice! It was great for the price. I would gladly stay here again!

Good hotel. reasonable value. nice room but the bathroom showed some signs of needing a more deep cleaning.

Turned out to be perfect for us... close to everything, clean, comfortable, great pillows, good breakfast with eggs and sausage!

The rooms were clean, beds not the most comfortable, forget breakfast that was a joke.

It was a wonderful experience! The front desk ladies could have been a little more friendly, but the hotel was great!

2725 Buchanan Avenue SW Grand Rapids MI

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free parking
  • Indoor pool

Located 2.9 mi (4.7 km) from Downtown Market, Best Western Executive Inn & Suites is within a 5-minute drive of other popular attractions like Gerald R. Ford Museum. This 69-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free full breakfast is offered each morning.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with cable channels. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Best Western Executive Inn & Suites have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Queen 2 | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Executive Inn & Suites

Everyone (25) Couples (18) Business (14) Family (13) Friends (7)
2
Family with small children

Staff was friendly and that was the only good thing about the hotel. The hottub is shut down, the breakfast is mediocre. When we pulled out the sleeper sofa it was soaked with pee. The garbage at the side entrance was overflowing for days. There were cigarette butts all over the ground near the butt can for days, not a few but a whole pile of butts. The minifridge in our room didnt keep anything cold. There were no comforters on any of the beds just a sheet and a paper thin blanket. Housekeeping knocked on our door and woke our kids up for stay over service 2 days in a row, even though we had a do not disturbed sign on our door. Very dissatisfied with this hotel.

By , from Mesick on Jul 18, 2019

Review comment responded on Jul 18, 2019

Thank you for taking the time to share your observations so that we can strive to make improvements. We appreciate the comments

5
Everyone

By on Jul 17, 2019

Review comment responded on Jul 18, 2019

Thank you for the chance to earn your 5 Star Review. Come back and see us soon

1
Family with small children

I didn't like anything on the property! The manager was rude. The two rooms I got did not have air conditioner working. I ended up not staying because the manager literally ask me to go if I didn't want to stay with no A/C.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Well I apologize that you had a bad time at our hotel, however you never spoke with me. I would have moved you to a new room with ac, so i apologize for the situation, but not sure who you spoke with since it wasn't me.

4
Everyone

By on Jul 5, 2019

Review comment responded on Jul 6, 2019

We appreciate you staying with us and giving us the chance to earn your positive review. Thanks again and come back soon

3
Family with small children

The beds were really stiff. The pillows were really soft. There is no Hot tub anymore. The staff was really nice but the eggs and meat for breakfast was cold.

By on Jun 3, 2019

Review comment responded on Jun 10, 2019

We appreciate you letting us know about your breakfast experience so that we can make improvements. Thanks for staying and for sharing

4
Everyone

Quiet and relaxing. Convient to everything and parking was excellent.

By on May 17, 2019

Review comment responded on Jun 10, 2019

We are glad you found our location right on 28th and 131 to be convenient for getting around town. We look forward to you coming back soon

5
Everyone

Great Service, Super clean πŸ‘πŸ‘πŸ‘ My wife and I enjoyed the stay and friendly staff

By on May 17, 2019

Review comment responded on May 31, 2019

We appreciate you staying with us and giving us the opportunity to earn your 5 Star Review. Come back soon

2
Partner Couples

They were unable to give me room key cards that worked. The original pair didn't work and then they made me new ones which didn't work either. The quizzed me as if I didn't know how to use a key card and finally had to let me into the room with a master key.

By on May 9, 2019

Review comment responded on May 14, 2019

We apologize for the inconvenience. Please call the hotel directly to discuss further so we can make your next enjoyable.

5
Partner Couples

Very good value. Clean and friendly. Good location.

By on Apr 17, 2019

3
Partner Couples

The bathroom has no exhaust fan. Shower curtain was two inches too short to close all the way. Dead bug on the couch. Check in and out very fast

By on Apr 8, 2019

Best Western Executive Inn & Suites

2725 Buchanan Avenue SW, Grand Rapids, MI 49548
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.