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Recent guest reviews

LOVED the loft feel with high ceilings, cork floor, and powered shades. Was clean and chic. Great location. And if you are there on a weekend, you can street park at a meter for free after 6pm on a Friday through Sunday.

I didn’t like that there wasn’t a vending machine to grab water but amazing location and awesome staff!

Our room was cute and clean, and it was in the perfect location to enjoy the downtown festivities. The only negative thing was that the website noted that we could park in a certain parking structure, but it did not inform us that we would have to pay (we assumed City Flats would validate our ticket since it had listed this parking structure under "Parking" on the website). It probably would be helpful to note that parking in the structure will require an additional fee. Otherwise, everything was great!

Hotel is decent for a three star property - but wouldn’t stay again.

I like that it’s conveniently located. The beds are very comfortable. I didn’t like that the bathroom was dirty. The tray that the glasses in the bathroom sat on was filthy and clearly had not been cleaned. I did not like that the bathroom sink was clogged. The furniture in the room was kinda gross and the throw pillows were nasty.

they don't tell you there is no phone service in the rooms. I specifically asked for a room where my phone would work because on my last visit to this hotel, my phone would not work - No Service! So this time I asked for a room where my phone would work and then they said that might be a problem. They should be up front and tell you that your cell phone will not receive service due to the thick concrete walls.

Over all a pretty nice hotel. Parking isnt very convenient though.

Love the vibe and the earth-friendly efforts. Even without a street-side room, the space felt open and bright

Overall great experience. Would be nice if they had Netflix.

Nice hotel. Very comfortable beds. Small rooms but very clean

They should tell you that cell phones DO NOT WORK if you are in your room. Also, my room was 2008 and when the lights are on in the ballroom, the light shines right into my room. There are no window covers! Kept me awake until 1:00 a.m.

Stayed one night for a business trip. The hotel staff was courteous and helpful. The room was in great condition when I got there and check-in/check-out was a breeze.

I stay in a lot of hotels but I've never been annoyed by a hotel. I get the modern, minimalist aesthetic, but this hotel is just bad. The bed was comfortable, but it isn't an enjoyable place to be awake.

Excellent location. Walking distance to all. Right in the middle of many ArtPrize exhibits. Parking was reasonably priced compared to other high end hotels downtown. Beds were very comfortable. Free fruit, water, and homemade fruit/nut bars. Modern furnishings with exposed brick. A pool would have been nice as it was in the 90s but can't fault them for that. There was live music on Thursdays in the lounge. Happy hour was great in the lounge as well. Would stay again.

The hotel was great, the staff were above friendly and helpful. Room was very comfortable.

Wonderful stay,clean,comfy and very clean. Staff was terrific too.

The room was not CLEAN...there was dust on the baseboards below the thermostat where they had drilled into drywall. The shower floor had obvious foot prints. And there was dirt/dead dried insects below foot of bed... The sound from other rooms and the adjoin room came right in as though people were right there with us. The person in the adjoining room was wrapping gifts or something and it sounded like she was RIGHT there in our room. Standing next to the door between rooms I could hear every sound...as if the door was open. When checking out, they never asked how our stay was...so, I can only assume they don't ask that because they know the answer...

Monroe Center St NW Grand Rapids MI

Hotel highlights

  • Walking distance to Van Andel Arena and DeVos Performance Hall
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Concierge services

Located in Downtown, CityFlatsHotel Grand Rapids is within a 5-minute walk of Van Andel Arena and within 15 minutes of other popular attractions like DeVos Performance Hall. This 48-room, 3-star hotel has a coffee shop/café along with conveniences like a 24-hour fitness center and free in-room WiFi.


Dining

Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 48 individually decorated rooms feature MP3 docks, safes, and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Desks are also available.


Property features

At CityFlatsHotel Grand Rapids , guests have access to a 24-hour fitness center, free WiFi in public areas, and 2 meeting rooms. Self parking is offered for USD 20.00 per day. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this boutique hotel include free newspapers, a terrace, and wedding services.

Room options

Standard Two Double Beds

2 Double Beds | Sleeps 4

Street View Deluxe Queen

1 Queen Bed | Sleeps 2

Street View King Room

1 King Bed | Sleeps 2

Deluxe King

1 King Bed | Sleeps 2

Guest reviews for CityFlatsHotel Grand Rapids

Everyone (11) Couples (4) Family (5)
4
Family Friends

LOVED the loft feel with high ceilings, cork floor, and powered shades. Was clean and chic. Great location. And if you are there on a weekend, you can street park at a meter for free after 6pm on a Friday through Sunday.

By , from Center Line, MI on Oct 10, 2020

Review comment responded on Oct 10, 2020

Thank you for staying with us at CityFlats Marie. We appreciate your feedback and hope to see you again very soon.

5
Partner Couples

I didn’t like that there wasn’t a vending machine to grab water but amazing location and awesome staff!

By on Feb 14, 2020

Review comment responded on Feb 18, 2020

Thank you for staying with us. We appreciate your feedback.

3
Everyone

By on Dec 9, 2019

Review comment responded on Dec 14, 2019

Thank you for staying with us!

5
Family Partner Couples

Our room was cute and clean, and it was in the perfect location to enjoy the downtown festivities. The only negative thing was that the website noted that we could park in a certain parking structure, but it did not inform us that we would have to pay (we assumed City Flats would validate our ticket since it had listed this parking structure under "Parking" on the website). It probably would be helpful to note that parking in the structure will require an additional fee. Otherwise, everything was great!

By on Nov 24, 2019

Review comment responded on Dec 4, 2019

Thank you for staying with us!

3
Business Business

Hotel is decent for a three star property - but wouldn’t stay again.

By on Oct 26, 2019

Review comment responded on Oct 26, 2019

We appreciate your feedback

3
Family

I like that it’s conveniently located. The beds are very comfortable. I didn’t like that the bathroom was dirty. The tray that the glasses in the bathroom sat on was filthy and clearly had not been cleaned. I did not like that the bathroom sink was clogged. The furniture in the room was kinda gross and the throw pillows were nasty.

By on Oct 10, 2019

Review comment responded on Oct 17, 2019

Thanks for staying with us at CityFlats. We appreciate all your feedback

1
Business Business

they don't tell you there is no phone service in the rooms. I specifically asked for a room where my phone would work because on my last visit to this hotel, my phone would not work - No Service! So this time I asked for a room where my phone would work and then they said that might be a problem. They should be up front and tell you that your cell phone will not receive service due to the thick concrete walls.

By on Aug 22, 2019

Review comment responded on Aug 24, 2019

I'm so sorry your phone didn't work in the rooms. AT&T doesn't have good cell towers near our hotel, unfortunately, so getting cell service can be a hassle! I apologize and hope our staff will try to accomodate you better in the future.

4
Friends

Over all a pretty nice hotel. Parking isnt very convenient though.

By on Aug 17, 2019

Review comment responded on Aug 18, 2019

Thank you so much for your feedback! We understand parking can be a hardship and we are looking for ways to make it easier and cheaper for guests!

4
Everyone

By on Aug 16, 2019

Review comment responded on Aug 18, 2019

Thank you so much for your review! We hope you'll stay with us again.

5
Partner Couples Family

Love the vibe and the earth-friendly efforts. Even without a street-side room, the space felt open and bright

By on Aug 4, 2019

Review comment responded on Aug 6, 2019

We are so glad your enjoyed our hotel. Thank you for your review. We hope you'll stay with us in the future!

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