Skip to main content
Beginning of main content

Recent guest reviews

Check-in is at 3pm. Room was not ready after 4pm. Poor selection for breakfast. I was charged again for the room by the hotel (I paid in full on Orbitz.)

Close to the concert venue

I was very clean and quiet.

Did not have any housekeeping for 6 days we stayed there.

Overall good. Elevators were under repair when we arrived. Definitely a problem!

Sadly staff is overwhelmed because they are so short staffed.

The room was very nice and clean. It was conveniently located.

My flight was delayed and we arrived at the hotel at 5am and hotel was closed, we waited for about an hour for somebody to open the door. Very tired after an 8 hour flight. We stayed for 3 days at this hotel we requested the room to be clean very single day but they never cleaned. Very disappointed

Property was very well located within walking distance to restaurants and bars. Breakfast options were included in the price, but were severely limited. Parking was convenient but overpriced.

The staff

Nice hotel in good downtown location. Very nice room, clean. Pleasant lobby area.

There was a $75 pet fee that I was not made aware of before checking in. I told the hotel beforehand that I would be bringing a pet and they did not tell me there would be a fee. I felt the whole experience was more costly than it was worth.

Great location, clean, attached restaurant (Tupelo Honey) was excellent.

Great location!! Tough with conditions but they are doing good.

Beautiful and clean hotel! Great location. Spectacular views. I would definitely stay here again.

The entire hotel was so clean and everyone was super nice. It made the stay very special

Beautiful safe clean 5 stars if there’s more I’ll put more!

Ottawa Ave Grand Rapids MI

Hotel highlights

  • Walking distance to DeVos Performance Hall and Van Andel Arena
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Grand Rapids, Hyatt Place Grand Rapids Downtown is within a 5-minute walk of DeVos Performance Hall and within 15 minutes of other popular attractions like Van Andel Arena. This 3-star hotel has 160 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

Hyatt Place Grand Rapids Downtown's 160 rooms provide sofa beds, refrigerators, and coffee makers. 43-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Hair dryers, safes, and ironing boards are other standard amenities.


Property features

Guests staying at Hyatt Place Grand Rapids Downtown enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 32 per night. The 24-hour front desk has staff always at the ready. Additional amenities include conference space and a 24-hour business center.

Room options

Room, 1 King Bed with Sofa bed, Accessible (Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, View (2 Queen Beds and 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed, View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (Specialty)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Grand Rapids Downtown

Everyone (7) Couples (7) Family (10)
2
Family

Check-in is at 3pm. Room was not ready after 4pm. Poor selection for breakfast. I was charged again for the room by the hotel (I paid in full on Orbitz.)

By on Jan 1, 2022

Review comment responded on Jan 4, 2022

Thank you Nicholas to reach out to address your frustrations with your recent stay. Feedback such as yours helps us to improve or property and our service. Please know your concerns with check in and breakfast will be addressed with the appropriate members of our team. I have looked into the billing issue you experience and this has been corrected. Please feel free to reach out to me directly should you have further concerns.

5
Family Partner Couples

Close to the concert venue

By on Dec 11, 2021

Review comment responded on Dec 11, 2021

Thank you for the 5/5 Terry! We look forward to having you stay again next time you visit Grand Rapids!

4
Friends

I was very clean and quiet.

By on Oct 26, 2021

Review comment responded on Oct 26, 2021

Thank you Armani for taking the time to comment regarding your recent stay. We appreciate your feedback and hope to have you back soon!

5
Everyone

By on Sep 28, 2021

3
Family

Did not have any housekeeping for 6 days we stayed there.

By on Sep 23, 2021

Review comment responded on Oct 13, 2021

Thank you for your feedback Ahmed. I apologize for the short comings with housekeeping during your stay with us! We have recently obtained staffing levels to bring back stay over housekeeping service upon request. Please reach out next time you are in Grand Rapids, we would love to have you again!

4
Everyone

Overall good. Elevators were under repair when we arrived. Definitely a problem!

By on Sep 16, 2021

Review comment responded on Oct 15, 2021

Thanks Eric for your feedback regarding your recent stay. We are so happy to have survived the elevator outage of 2021. I appreciate your understanding during the very inconvenient time! We are fully running again and hope to see you next time you are in Grand Rapids.

3
Family Partner Couples

Sadly staff is overwhelmed because they are so short staffed.

By on Sep 8, 2021

Review comment responded on Oct 18, 2021

Thank you so much for your feedback regarding your stay Julia. I appreciate the staff recognition as staffing nationally is a huge challenge. Thankfully it looks like we are fully staffed and ready to rock. We look forward to having you stay again soon!

5
Family

The room was very nice and clean. It was conveniently located.

By on Aug 16, 2021

5
Everyone

By on Aug 11, 2021

1
Family

My flight was delayed and we arrived at the hotel at 5am and hotel was closed, we waited for about an hour for somebody to open the door. Very tired after an 8 hour flight. We stayed for 3 days at this hotel we requested the room to be clean very single day but they never cleaned. Very disappointed

By on Aug 9, 2021

Hyatt Place Grand Rapids Downtown

140 Ottawa Ave, Grand Rapids, MI 49503
url importing http://www.orbitz.com/Grand-Rapids-Hotels-Hyatt-Place-Grand-Rapids-Downtown.h36093410-p2.Hotel-Reviews
There was an error importing /Grand-Rapids-Hotels-Hyatt-Place-Grand-Rapids-Downtown.h36093410-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Grand-Rapids-Hotels-Hyatt-Place-Grand-Rapids-Downtown.h36093410-p2.Hotel-Reviews

Frequently asked questions