While the property is beautiful and the staff is very helpful, I was surprised that the restaurants and bars were not open until lunch time. Breakfast options are limited to room service (1.5-2 hours wait) or a very small coffee shop with very limited food options and limited seating.
This property is aged and run down, poorly managed and overpriced. We showed up 15 minutes before check in and were told the room wasn't ready, wait for a text - no text ever came, and nearly an hour later I went back up to inquire again. They had a room ready but just never notified us. In the room the mini bar was locked shut; we were told this was due to a "system change over" and we could order all items to be sent to the room. It had been a really long day of travel and we were wanting just a couple drinks to relax with before going to a concert down the street; two bottled waters ($7 each), two beers (also $7 each) and one bag of cashews ($14) took about 45 minutes to reach the room, and everything was delivered room temperature. The soap/shampoo selection felt like it was purchased at dollar general, definitely no high end amenities at this property despite the high end prices. We found the majority of the staff to be rude and dismissive (but to be fair they also seemed very understaffed and overworked). Pay for 5 star and get 2 star here.
The staff is always so friendly and nice. They even upgraded us to a corner penthouse suite for our stay! Highly recommend.
Valet parking staff really don’t want to work,the receptionist at the front desk need a lot more training!
We’ve stayed at MGM Grand Detroit in the past and have always enjoyed it. Because it’s a casino there are lots of things to do without ever leaving the property. Unfortunately COVID has had a negative impact on certain things, like room service and some of the restaurants (i.e. the buffet) are closed. That’s understandable though, and I don’t fault MGM for that. What I did find disappointing was the room. First off, it was too warm. We had the thermostat turned as low as it could go but it just never cooled down. Several light fixtures were either burned out or completely missing. The pillows on the bed were flat and small (king size beds should have king size pillows, sorry). Overall, it’s clear that the hotel rooms are due for a refresh. For the price we paid for the room it didn’t meet our expectations this time around.
Very friendly and helpful staff
Great location
Carpet in room was dirty, looked like it hadn't been vacuumed in awile, shower was dirty, and had mold, bath towels had holes in them. A hotel that costs nearly $500 per night, should be better than this....
I am unsure of the staff who gave me the most phenomenal service. Her first name was Candice! Pretty much all the staff was superb. All except one, who’s name I did not get she was an African American woman and kind of heavy.
Security and front desk people were great went the extra mile. Cons could not bet on kentucky derby, could not get into Prime restaurant even a day ahead for reservations
The room was nice. The gym was not kept up well. Tricep handle busted, bench press seat no longer locks down, balls are not at adequate air fill to use and extremely dirty to the point I did not want to touch them, and the wipes were dry having them at that point no longer able to disinfect anything. What I did not like was that an upgrade was a room just like the room I had booked only thing is 10 flight higher. Not impressed with that at all. A view from the 5th and the view from the 16th was not an "upgrade".
I like the hotel room. I'd suggest some type of HH or bar area on the hotel side only away from the smoke of the casino.
Room was very nice, everything was in working order, staff was so friendly and helpful! They noticed I had recently had a birthday and said happy belated birthday!!
The property was great, a great modern look and had everything we needed right down to the q-tips we forgot!
There's nothing we didn't like except the heavy smoke in the casino. We're not terribly into gambling (maybe that's why?) so we didn't/couldn't spend much time there being non smokers and allergic to it. Very nice place overall and convenient for all we wanted to do in and around the city. Great bathroom too!
The Gym is great. The Locker rooms with Steam and Sauna are spectacular.
Located in Downtown Detroit, MGM Grand Detroit is a leisurely stroll from popular sights such as Fillmore Detroit and Detroit Opera House. This 400-room, 4.5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 9 restaurants.
This hotel is home to 9 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/cafe.
50-inch plasma TVs come with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of MGM Grand Detroit have access to a full-service spa, a casino, and an indoor pool. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a spa tub, and a conference center.
While the property is beautiful and the staff is very helpful, I was surprised that the restaurants and bars were not open until lunch time. Breakfast options are limited to room service (1.5-2 hours wait) or a very small coffee shop with very limited food options and limited seating.
This property is aged and run down, poorly managed and overpriced. We showed up 15 minutes before check in and were told the room wasn't ready, wait for a text - no text ever came, and nearly an hour later I went back up to inquire again. They had a room ready but just never notified us. In the room the mini bar was locked shut; we were told this was due to a "system change over" and we could order all items to be sent to the room. It had been a really long day of travel and we were wanting just a couple drinks to relax with before going to a concert down the street; two bottled waters ($7 each), two beers (also $7 each) and one bag of cashews ($14) took about 45 minutes to reach the room, and everything was delivered room temperature. The soap/shampoo selection felt like it was purchased at dollar general, definitely no high end amenities at this property despite the high end prices. We found the majority of the staff to be rude and dismissive (but to be fair they also seemed very understaffed and overworked). Pay for 5 star and get 2 star here.
The staff is always so friendly and nice. They even upgraded us to a corner penthouse suite for our stay! Highly recommend.
Valet parking staff really don’t want to work,the receptionist at the front desk need a lot more training!
We’ve stayed at MGM Grand Detroit in the past and have always enjoyed it. Because it’s a casino there are lots of things to do without ever leaving the property. Unfortunately COVID has had a negative impact on certain things, like room service and some of the restaurants (i.e. the buffet) are closed. That’s understandable though, and I don’t fault MGM for that. What I did find disappointing was the room. First off, it was too warm. We had the thermostat turned as low as it could go but it just never cooled down. Several light fixtures were either burned out or completely missing. The pillows on the bed were flat and small (king size beds should have king size pillows, sorry). Overall, it’s clear that the hotel rooms are due for a refresh. For the price we paid for the room it didn’t meet our expectations this time around.
Very friendly and helpful staff
Great location
Thank you for choosing MGM Grand Detroit and we hope to see you again.