I am unsure of the staff who gave me the most phenomenal service. Her first name was Candice! Pretty much all the staff was superb. All except one, who’s name I did not get she was an African American woman and kind of heavy.
Security and front desk people were great went the extra mile. Cons could not bet on kentucky derby, could not get into Prime restaurant even a day ahead for reservations
The room was nice. The gym was not kept up well. Tricep handle busted, bench press seat no longer locks down, balls are not at adequate air fill to use and extremely dirty to the point I did not want to touch them, and the wipes were dry having them at that point no longer able to disinfect anything. What I did not like was that an upgrade was a room just like the room I had booked only thing is 10 flight higher. Not impressed with that at all. A view from the 5th and the view from the 16th was not an "upgrade".
I like the hotel room. I'd suggest some type of HH or bar area on the hotel side only away from the smoke of the casino.
Room was very nice, everything was in working order, staff was so friendly and helpful! They noticed I had recently had a birthday and said happy belated birthday!!
The property was great, a great modern look and had everything we needed right down to the q-tips we forgot!
There's nothing we didn't like except the heavy smoke in the casino. We're not terribly into gambling (maybe that's why?) so we didn't/couldn't spend much time there being non smokers and allergic to it. Very nice place overall and convenient for all we wanted to do in and around the city. Great bathroom too!
The Gym is great. The Locker rooms with Steam and Sauna are spectacular.
Great as always! Great accomodations! Friendly staff!
Room service was great! The food was awesome. I can’t wait to go back.
Yeah the hosta added a free room for me for all of my time and it was appreciated
We have stayed here before and it was wonderful; same experience this time-wonderful.
Great place with top service from every staff member we came across
Dud not like psying so cslled resort fees per day for amenities hotel offered in the padt as stsndsrd and customart (spa, valet, restuarant, casino, etc).
Hi, Wasn’t happy with our room at first, we were given a handicap room.
Located in Downtown Detroit, MGM Grand Detroit is a leisurely stroll from popular sights such as Fillmore Detroit and Detroit Opera House. This 400-room, 4.5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 7 restaurants.
This hotel is home to 7 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café.
The 400 rooms have an array of amenities, including MP3 docks, minibars, and coffee makers. 50-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include safes, phones, and ironing boards. Housekeeping is available on request.
Guests of MGM Grand Detroit have access to a full-service spa, a casino, and an indoor pool. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a gym, a spa tub, and a conference center.
I am unsure of the staff who gave me the most phenomenal service. Her first name was Candice! Pretty much all the staff was superb. All except one, who’s name I did not get she was an African American woman and kind of heavy.
Security and front desk people were great went the extra mile. Cons could not bet on kentucky derby, could not get into Prime restaurant even a day ahead for reservations
The room was nice. The gym was not kept up well. Tricep handle busted, bench press seat no longer locks down, balls are not at adequate air fill to use and extremely dirty to the point I did not want to touch them, and the wipes were dry having them at that point no longer able to disinfect anything. What I did not like was that an upgrade was a room just like the room I had booked only thing is 10 flight higher. Not impressed with that at all. A view from the 5th and the view from the 16th was not an "upgrade".
Hi TJABRO, thank you for choosing MGM Grand Detroit and for sharing your experience with us. While we are happy to hear your positive feedback regarding our hotel guestrooms, we are disheartened to learn your overall experience was not an exceptional one. Our top priority is to provide a consistent standard of excellence throughout our property and we regret when a guest receives anything less. Please rest assured, your comments have been communicated to the appropriate management teams for review and to ensure we continue to provide the best level of service to all of our valued guests.
I like the hotel room. I'd suggest some type of HH or bar area on the hotel side only away from the smoke of the casino.
Thank you for choosing MGM Grand Detroit and for sharing your thoughtful suggestion with us on Orbitz. We are happy to hear you enjoyed our luxurious guestroom accomodations and overall had a positive stay. We are always looking for ways to enhance our guests experiences and know that guest feedback is essential in allowing us to do so. We greatly appreciate your patronage and encourage you to check out our amazing BetMGM Sports Lounge during your next visit. It is located near the hotel entrance with a full service bar, 60 HDTV's and 14 bar top video poker machines with comfortable seating throughout the venue and smoking is prohibited in the Lounge as well. Thank you again for staying with us; we look forward to welcoming you back for another great experience soon!
Room was very nice, everything was in working order, staff was so friendly and helpful! They noticed I had recently had a birthday and said happy belated birthday!!
Thank you for staying at MGM Grand Detroit and for sharing your positive experience on Orbitz! We love to hear feedback such as yours as our mission is to create enjoyable and memorable experiences for each and every one of our valued guests. We sincerely appreciate your support; it is always a pleasure to serve you and we hope to welcome you back for more celebrating soon!
The property was great, a great modern look and had everything we needed right down to the q-tips we forgot!
Thank you for choosing MGM Grand Detroit and for sharing your positive experience with us! It was truly our pleasure to serve you, as creating enjoyable experiences for our valued guests is what we do best. We appreciate your support and look forward to welcoming you back again soon!
There's nothing we didn't like except the heavy smoke in the casino. We're not terribly into gambling (maybe that's why?) so we didn't/couldn't spend much time there being non smokers and allergic to it. Very nice place overall and convenient for all we wanted to do in and around the city. Great bathroom too!
Thank you, Bruce, for choosing MGM Grand Detroit and for taking the time to write us your review. We are happy your overall experience was a positive one, and that you enjoyed our convenient location and luxurious guestroom accommodations. Please accept our sincere apologies if the smoke level was too high for you in our casino during your visit. We truly appreciate your support and hope to welcome you back to our property soon!
The Gym is great. The Locker rooms with Steam and Sauna are spectacular.
Great as always! Great accomodations! Friendly staff!
Thank you for choosing MGM Grand Detroit and for your feedback! We are glad to hear your experience was great as always and look forward to your return!
Thank you for sharing your feedback and for your excellent rating! It's our pleasure to serve you as we always strive to give each guest an exceptional experience! I'm sorry to hear you were unable to make a bet on the derby, and will share your comments with Casino Management for review. I'm also saddened to learn you were unable to dine at D.PRIME during your visit, due to our reservation list being booked out days in advance. We always try to accommodate walk-ins when possible, however, we encourage guests to make dining reservations at time of booking to guarantee a table. We want you to know we truly value your patronage and hope for another opportunity to serve you again in the near future.