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Recent guest reviews

They originally had posted the kids pool was closed on the door to pool area. Which was the whole reason for booking with them, but they did open it because there was so many kids there to use it. The room set up was nice, they had a table on wheels so u could roll it over to the couch to eat on.

The hotel was closed when we got there so we had to find another hotel last minute

This place was under construction... no restaurant nearby, no place to buy anything. Couldn’t get to my room withou some hassle. No hot water.

The property is under construction. Work being done downstairs debri everywhere. Staff was rude and unhelpful. Charged us to enter the pool area $57.00 for five people to just walk into the pool area. Room was dirty. Dried fluids on bed at check in. Mold in bathroom closet was broke. Lamps broke n dirty. Carpets were dirty

Pool towels never available Rooms were it clean and drainage in room was poor

Easy access to freeways and close to downtown. Staff was very friendly.

We stayed there after a late evening flight in from Puerto Rico. The desk clerk had us virtually completely checked in upon our arrival. A credit card swipe and a couple of initials on the check in form and we were on our way to the room. We had a great nights sleep and headed down for breakfast which was very nice and much more than adequate. The staff there is very nice and the facilities are well taken care of. We will surely stay there again!

Overall great place to stay. Clean and friendly staff

Room and hotel were clean. Breakfast was great. They even had a free kids movie and ice cream night during our stay. Splash park isnt huge, but perfect size to keep close eye on the kids and they loved it. Our only complaint was the cable TV was being worked on for our 3 day stay and sometimes was not on.

Stayed for business. Breakfast had a decent selection. Coffee was always available in the lobby. No shuttle from the airport.

We loved it. We come back every year. The kids absolutely love it . Love the adult hot tub.

The service at this hotel was fantastic and the location was perfect!

Clean room, friendly staff, and a nice environment all together.

We booked this for our two year old daughter's birthday party. Their facilities were perfect for young children. The room was great and the staff was extremely courteous.

Hotel was good a little pricey but they let us come 3 hours before checkin to use the pool.

The hotel was very clean and well kept. We booked this hotel because we wanted to get away some where close for a couple days for our anniversary and didn't want to spend a lot. They have a little indoor water park which is great for little kids and a nice pool we were able to enjoy. Every where we visited was in close driving distance. Next time we'll be bring the kids along! Great deal! The only complaint I would have is that the hallways were always cold. It didn't seem to bother other guest I guess it was August and they just wanted to keep everyone cool.

The king room had a comfortable bed, a nice shower, and a Jacuzzi I didn't need. The only problem was that I was on the hallway leading to the pool. The "shhh" sign in the hallway should have given me a clue that noise might be a problem.

This hotel was clean, staff was friendly, waterpark was enjoyable. Hope to visit again soon!

Perfect Hotel for a Nice Weekend. good Water Park too.

Clay Avenue Sw Grand Rapids MI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Cutlerville, Holiday Inn Grand Rapids - South, an IHG Hotel is 2 mi (3.3 km) from Master Arts Theatre and within a 5-minute drive of Tanger Factory Outlet Center. This 3-star hotel has 79 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Weekly housekeeping is available.


Property features

Holiday Inn Grand Rapids - South, an IHG Hotel features an indoor pool, a children's pool, and a gym. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Premium Room, 1 King Bed

1 King Bed | Sleeps 4

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Premium Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Communication Accessible)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Grand Rapids - South, an IHG Hotel

Everyone (6) Business (4) Couples (1) Family (10) Other (1) Friends (1)
4
Family Family with small children

They originally had posted the kids pool was closed on the door to pool area. Which was the whole reason for booking with them, but they did open it because there was so many kids there to use it. The room set up was nice, they had a table on wheels so u could roll it over to the couch to eat on.

By on Jul 1, 2022

1
Family

The hotel was closed when we got there so we had to find another hotel last minute

By on Jul 5, 2020

Review comment responded on Aug 24, 2020

We are very sorry for the inconvenience. We have reopened. We hope you will consider giving us another chance where we can show you this unsatisfactory stay was an exception.

2
Family

This place was under construction... no restaurant nearby, no place to buy anything. Couldn’t get to my room withou some hassle. No hot water.

By on Dec 6, 2019

Review comment responded on Dec 6, 2019

Sorry to hear that things didn't go well. I hope you will consider giving us another chance when we are done with renovations - we are converting to a full service Holiday Inn, including a bar and restaurant.

1
Family with small children Family

The property is under construction. Work being done downstairs debri everywhere. Staff was rude and unhelpful. Charged us to enter the pool area $57.00 for five people to just walk into the pool area. Room was dirty. Dried fluids on bed at check in. Mold in bathroom closet was broke. Lamps broke n dirty. Carpets were dirty

By on Nov 25, 2019

Review comment responded on Nov 27, 2019

Sorry to hear of this but we want to make it right. Each room comes with 5 wrist bands for our splash pad - were you charged in addition to that? Did you have 5 additional guests, over and above the 5 that were included? Please let us know so we can fix it urgently.

4
Everyone

By on Apr 30, 2019

2
Family with small children

Pool towels never available Rooms were it clean and drainage in room was poor

By on Mar 26, 2019

4
Everyone

Easy access to freeways and close to downtown. Staff was very friendly.

By on Aug 20, 2018

5

very nice hotel on the south side of grand rapids.

Everyone

We stayed there after a late evening flight in from Puerto Rico. The desk clerk had us virtually completely checked in upon our arrival. A credit card swipe and a couple of initials on the check in form and we were on our way to the room. We had a great nights sleep and headed down for breakfast which was very nice and much more than adequate. The staff there is very nice and the facilities are well taken care of. We will surely stay there again!

By on Mar 24, 2017

4
Everyone

Overall great place to stay. Clean and friendly staff

By on Oct 12, 2016

Review comment responded on Oct 17, 2016

Thank you for taking the time to leave a review regarding your last trip to the hotel. We are glad to hear the location of the hotel was perfect for you and that you got to experience our wonderful customer service we strive for. Look forward to having you stay with us again on your next trip to the area.

5

nice, clean, good value

Everyone

Room and hotel were clean. Breakfast was great. They even had a free kids movie and ice cream night during our stay. Splash park isnt huge, but perfect size to keep close eye on the kids and they loved it. Our only complaint was the cable TV was being worked on for our 3 day stay and sometimes was not on.

By on Aug 10, 2016

Holiday Inn Grand Rapids - South, an IHG Hotel

6569 Clay Avenue Sw, Grand Rapids, MI 49548
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