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Best Western Hospitality Hotel & Suites

2.5 out of 5.0

Best Western Hospitality Hotel & Suites

2.5 out of 5.0

Recent guest reviews

Great people working here! Very clean! Courteous also.

Very nice staff!!! Orbitz website indicated cribs available - that is really not the case here, but they did find a pack-n-play for us to use.

Nice accessible Hotel close to airport and some food places

Would like different pillow sizes. The bed was a little soft for us.

TV had fixed news(fox) no MSNBC. Cons in control. Otherwise good experience.

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

Room was nice. Hotel hallway carpet was dirty but other than that a comfortable stay. Comfy mattress and affordable. Nothing special but we would stay here again for the price.

Short over night stay for a hockey trip decent rooms, hotel is spread out with long hall ways

Megan at the front desk we checked I'm was very Nice and helpful. Hi

The grounds could use a little more upkeep. Outside doors were pretty shabby/barely shut. Room was clean. Room heater was well controlled. Need new waste bucket liners that fit!

We loved it. Deep pool to play in & a big hot tub to soak in. A work out room with much to do. Nice clean room to stay in. Internet & Cable tv. Never been to a hotel that cooked free hot dogs for the guests at dinner, but this one did. Great staff. Even the free breakfast was good. We really enjoyed or break here! Big store right across the street if you forget something. Would recommend it to all, for the price you can`t beat it. Will return.

to start the front desk was a great help going beyond there expectations with helping me find the place and directions over the phone. I was not from around there. The place outside and entrance was clean and great smelling. the room was comfortable and clean as well. the swimming pool was warm like I like it. The whorl pool was cold I'm not sure why I turned it on but it was cold water. But I still had a great relaxing time.

The stay was fine, but I always wonder if you reserve a 2 queen bed room, why do they only put 2 wash cloths and 4 bath towels? Why not put 4 of each to begin with so we don't have to go all the way to front desk. Luckily my sister in law brought her own towels, so I didn't have to go to front desk.

This hotel is in a great location being right next door to branns and the highway. We really enjoyed our stay and the pool/hot tub was great. Our room was nice and clean and we slept great!

I liked the fact that they provided a simple dinner..Saved time and money.. The morning meal was better than you often get.., Pool was good and open late which worked for us--went to the GR Art Walk.

There were several plumbing issues. We had to call late at night because the toilet didn't flush. The stopper in the sink didn't work. The AC was very loud. The room smelled musty & damp. The staff was very nice and helpful.

5500 28th Street SE Grand Rapids MI

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a mile (2 km) of Patterson Ice Center, Best Western Hospitality Hotel & Suites is within 3 miles (5 km) of Centerpointe Mall. This 120-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free manager's reception.


Rooms

A TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Best Western Hospitality Hotel & Suites, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Guest reviews for Best Western Hospitality Hotel & Suites

Everyone (14) Business (26) Couples (34) Family (41) Friends (2) Other (5)
5
Everyone

By on Jun 20, 2019

Review comment responded on Jun 21, 2019

We thank you for the 5 out of 5 rating, and are glad that you enjoyed your stay. We look forward to having you stay again soon!

4
Families

Great people working here! Very clean! Courteous also.

By on Mar 24, 2019

Review comment responded on Mar 24, 2019

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here. I hope you will be our guest again.

5
Everyone

Very nice staff!!! Orbitz website indicated cribs available - that is really not the case here, but they did find a pack-n-play for us to use.

By on Jan 23, 2019

Review comment responded on Jan 25, 2019

It was an pleasure to read your recent review of our hotel and we thank you for taking the time to complete it.

4
Everyone

Nice accessible Hotel close to airport and some food places

By on Dec 15, 2018

Review comment responded on Dec 15, 2018

It was an pleasure to read your recent review of our hotel and we thank you for taking the time to complete it.

4
Everyone

Would like different pillow sizes. The bed was a little soft for us.

By on Oct 21, 2018

Review comment responded on Oct 22, 2018

I'm so sorry that we didn't meet your expectations. We would love for you to try us again sometime.

3
Everyone

By on Sep 30, 2018

Review comment responded on Oct 1, 2018

Thank you for staying with us, We would love to have you stay again!

4
Everyone

By on Sep 29, 2018

Review comment responded on Sep 30, 2018

Thank you for staying, hope to see you back again soon!

4
Everyone

TV had fixed news(fox) no MSNBC. Cons in control. Otherwise good experience.

By on Sep 27, 2018

Review comment responded on Sep 29, 2018

Glad you choose to stay with us. We're sorry about the choice of channels and controls. WE will look into that.

5

nice pet friendly hotel

Everyone

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

By , from Greenwood, IN on Mar 27, 2018

Review comment responded on Apr 2, 2018

Dear Dog Loving Mom, Thank you for taking the time to share your experience. We appreciate feedback, for it lets us know what we are doing right and where we need to improve. We hope you will be back to see us again the next time you are in Grand Rapids. Make It A Great Day! Joanne

2

nothing to make me stay there again

Everyone

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

By on Feb 19, 2018

Review comment responded on Feb 24, 2018

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

Best Western Hospitality Hotel & Suites

5500 28th Street SE, Grand Rapids, MI 49512
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.