Skip to main content
Beginning of main content

Recent guest reviews

Breakfast was packaged muffins or cereal and coffee only. Toilet kept running. Heater was exceptionally loud even at lowest level. Card reader on outside door around back was wobbly and difficult to use. Not a very secure feeling.

The place was very clean, plus the staff were friendly and very helpful with your needs did everything they could to make your stay great,

When we arrived our room was a disaster, and our keys stopped working after they switched us rooms for the second day of our stay.

Rooms clean, Hallway carpet was dirty no hot chocolate at breakfast It is easy to get in and out of property and highway is close

Old and tired property. Room was ok, but bathroom from the 70’s. Several spider nests hanging fro room ceilings. Ugly, but to be expected for the price you pay b

Great people working here! Very clean! Courteous also.

Very nice staff!!! Orbitz website indicated cribs available - that is really not the case here, but they did find a pack-n-play for us to use.

Nice accessible Hotel close to airport and some food places

Would like different pillow sizes. The bed was a little soft for us.

TV had fixed news(fox) no MSNBC. Cons in control. Otherwise good experience.

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

Room was nice. Hotel hallway carpet was dirty but other than that a comfortable stay. Comfy mattress and affordable. Nothing special but we would stay here again for the price.

Short over night stay for a hockey trip decent rooms, hotel is spread out with long hall ways

Megan at the front desk we checked I'm was very Nice and helpful. Hi

The grounds could use a little more upkeep. Outside doors were pretty shabby/barely shut. Room was clean. Room heater was well controlled. Need new waste bucket liners that fit!

We loved it. Deep pool to play in & a big hot tub to soak in. A work out room with much to do. Nice clean room to stay in. Internet & Cable tv. Never been to a hotel that cooked free hot dogs for the guests at dinner, but this one did. Great staff. Even the free breakfast was good. We really enjoyed or break here! Big store right across the street if you forget something. Would recommend it to all, for the price you can`t beat it. Will return.

28th Street SE Grand Rapids MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Indoor pool

Located within a mile (2 km) of Patterson Ice Center, Best Western Hospitality Hotel & Suites is within 3 miles (5 km) of Centerpointe Mall. This 120-room hotel has 24-hour room service along with conveniences like an indoor pool and free in-room WiFi.


Dining

Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.


Rooms

The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

At Best Western Hospitality Hotel & Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Guest reviews for Best Western Hospitality Hotel & Suites

Everyone (15) Couples (7) Business (8) Family (11) Friends (2) Other (2)
3
Family

Breakfast was packaged muffins or cereal and coffee only. Toilet kept running. Heater was exceptionally loud even at lowest level. Card reader on outside door around back was wobbly and difficult to use. Not a very secure feeling.

By on Feb 24, 2021

5
Everyone

The place was very clean, plus the staff were friendly and very helpful with your needs did everything they could to make your stay great,

By , from Grant mi on Nov 28, 2020

Review comment responded on Dec 11, 2020

I am happy to hear that we were able to make your stay as wonderful as we could. Thank you so much for taking the time to provide us with this highly valued guest feedback. On behalf of the staff here at Best Western, Thank you for being our guest. We look forward to hosting you the next time you are in need of lodging in the Grand Rapids Area. Matthew Dodgen Front Office Supervisor

1
Partner Couples Family

When we arrived our room was a disaster, and our keys stopped working after they switched us rooms for the second day of our stay.

By on Feb 17, 2020

3
Family Business Business

Rooms clean, Hallway carpet was dirty no hot chocolate at breakfast It is easy to get in and out of property and highway is close

By on Nov 22, 2019

Review comment responded on Nov 26, 2019

Thank you for your recent stay at our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Family

Old and tired property. Room was ok, but bathroom from the 70’s. Several spider nests hanging fro room ceilings. Ugly, but to be expected for the price you pay b

By on Sep 27, 2019

Review comment responded on Oct 2, 2019

I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I hope you will reconsider and give us another chance to demonstrate our dedication to guest satisfaction on a future visit.

5
Everyone

By on Jun 20, 2019

Review comment responded on Jun 21, 2019

We thank you for the 5 out of 5 rating, and are glad that you enjoyed your stay. We look forward to having you stay again soon!

4
Family

Great people working here! Very clean! Courteous also.

By on Mar 24, 2019

Review comment responded on Mar 24, 2019

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here. I hope you will be our guest again.

5
Everyone

Very nice staff!!! Orbitz website indicated cribs available - that is really not the case here, but they did find a pack-n-play for us to use.

By on Jan 23, 2019

Review comment responded on Jan 25, 2019

It was an pleasure to read your recent review of our hotel and we thank you for taking the time to complete it.

4
Everyone

Nice accessible Hotel close to airport and some food places

By on Dec 15, 2018

Review comment responded on Dec 15, 2018

It was an pleasure to read your recent review of our hotel and we thank you for taking the time to complete it.

4
Everyone

Would like different pillow sizes. The bed was a little soft for us.

By on Oct 21, 2018

Review comment responded on Oct 22, 2018

I'm so sorry that we didn't meet your expectations. We would love for you to try us again sometime.

Best Western Hospitality Hotel & Suites

5500 28th Street SE, Grand Rapids, MI 49512
url importing http://www.orbitz.com/Grand-Rapids-Hotels-Best-Western-Hospitality-Hotel-&-Suites.h18120-p2.Hotel-Reviews
There was an error importing /Grand-Rapids-Hotels-Best-Western-Hospitality-Hotel-&-Suites.h18120-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Grand-Rapids-Hotels-Best-Western-Hospitality-Hotel-&-Suites.h18120-p2.Hotel-Reviews