Skip to main content
Beginning of main content

Best Western Hospitality Hotel & Suites

2.5 out of 5.0

Recent guest reviews

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

Room was nice. Hotel hallway carpet was dirty but other than that a comfortable stay. Comfy mattress and affordable. Nothing special but we would stay here again for the price.

Short over night stay for a hockey trip decent rooms, hotel is spread out with long hall ways

Megan at the front desk we checked I'm was very Nice and helpful. Hi

The grounds could use a little more upkeep. Outside doors were pretty shabby/barely shut. Room was clean. Room heater was well controlled. Need new waste bucket liners that fit!

We loved it. Deep pool to play in & a big hot tub to soak in. A work out room with much to do. Nice clean room to stay in. Internet & Cable tv. Never been to a hotel that cooked free hot dogs for the guests at dinner, but this one did. Great staff. Even the free breakfast was good. We really enjoyed or break here! Big store right across the street if you forget something. Would recommend it to all, for the price you can`t beat it. Will return.

to start the front desk was a great help going beyond there expectations with helping me find the place and directions over the phone. I was not from around there. The place outside and entrance was clean and great smelling. the room was comfortable and clean as well. the swimming pool was warm like I like it. The whorl pool was cold I'm not sure why I turned it on but it was cold water. But I still had a great relaxing time.

The stay was fine, but I always wonder if you reserve a 2 queen bed room, why do they only put 2 wash cloths and 4 bath towels? Why not put 4 of each to begin with so we don't have to go all the way to front desk. Luckily my sister in law brought her own towels, so I didn't have to go to front desk.

This hotel is in a great location being right next door to branns and the highway. We really enjoyed our stay and the pool/hot tub was great. Our room was nice and clean and we slept great!

I liked the fact that they provided a simple dinner..Saved time and money.. The morning meal was better than you often get.., Pool was good and open late which worked for us--went to the GR Art Walk.

There were several plumbing issues. We had to call late at night because the toilet didn't flush. The stopper in the sink didn't work. The AC was very loud. The room smelled musty & damp. The staff was very nice and helpful.

Great location. Plenty of nearby restaurants and fast food establishments. We had access through a rear entry door which made it very convenient for my wife and I to take our bicycles to and from our room. This was a bicycling vacation for us and we found a great paved bicycling trail about 11 miles away with a trail-head in Johnson Park. A workout room was also available for guests. I would definitely stay at this motel again.

Great experience. Great value for money. Clean, comfortable.

I enjoyed my stay very much. The staff at the front desk was particularly friendly and helpful. I would recommend the hotel.

Room was spacious had a sperate room for my bed and what was similar to a living as well. Two bathrooms. Dated but clean.

I had to get a new room key two to three time everyday. Also the shower was not clean.

I have stayed at this hotel with my family on more than one occasion. The rooms, service, breakfast are all great. Location is as good as it gets. Highly recommended.

The fitness center was a joke, one of the treadmills almost injured me...the pool was out of order. Really the only reason I stayed here was the amenities that turned out to not to be in order.

They were pretty bad. They messed up our reservation, charged us extra money, the door to our room wouldn't lock. Overall, the staff was nice, and the room itself was ok, but it wasn't worth the trouble.

5500 28th Street SE Grand Rapids MI

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a mile (2 km) of Patterson Ice Center, Best Western Hospitality Hotel & Suites is within 3 miles (5 km) of Woodland Mall. This 120-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Forest Hills Fine Arts Center and Calvin College Ecosystem Preserve.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free manager's reception.


Rooms

All of Best Western Hospitality Hotel & Suites's 120 rooms are recently renovated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free long-distance calls, and free local calls are also available.


Property features

At Best Western Hospitality Hotel & Suites, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a 24-hour business center.

Guest reviews for Best Western Hospitality Hotel & Suites

Everyone (7) Business (26) Couples (34) Family (40) Friends (2) Other (5)
5

nice pet friendly hotel

Everyone

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

By , from Greenwood, IN on Mar 27, 2018

Review comment responded on Apr 2, 2018

Dear Dog Loving Mom, Thank you for taking the time to share your experience. We appreciate feedback, for it lets us know what we are doing right and where we need to improve. We hope you will be back to see us again the next time you are in Grand Rapids. Make It A Great Day! Joanne

2

nothing to make me stay there again

Everyone

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

By on Feb 19, 2018

Review comment responded on Feb 24, 2018

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

4
Everyone

Room was nice. Hotel hallway carpet was dirty but other than that a comfortable stay. Comfy mattress and affordable. Nothing special but we would stay here again for the price.

By , from michigan on Dec 26, 2016

Review comment responded on Dec 30, 2016

Thank you so much for taking the time to leave a review of your stay. I apologize for the condition of the carpets and have spoken with my housekeeping team to rectify the situation. I was pleased to hear that you found our beds comfortable as well as finding us as a great value. We hope you consider us in your future travels.

4
Everyone

Short over night stay for a hockey trip decent rooms, hotel is spread out with long hall ways

By on Dec 12, 2016

Review comment responded on Dec 15, 2016

Thank you for posting your review, we appreciate your candid response, and completely understand the inconvenience our long hallways presents. We are glad you enjoyed your room. And hope that if you ever need to travel to our area for hockey again, you will consider staying with us.

4

nice hotel

Everyone

Megan at the front desk we checked I'm was very Nice and helpful. Hi

By on Nov 20, 2016

4

picked this location because of indoor pool

Everyone

The grounds could use a little more upkeep. Outside doors were pretty shabby/barely shut. Room was clean. Room heater was well controlled. Need new waste bucket liners that fit!

By , from michigan on Apr 9, 2016

5

spring break with the teens

Everyone

We loved it. Deep pool to play in & a big hot tub to soak in. A work out room with much to do. Nice clean room to stay in. Internet & Cable tv. Never been to a hotel that cooked free hot dogs for the guests at dinner, but this one did. Great staff. Even the free breakfast was good. We really enjoyed or break here! Big store right across the street if you forget something. Would recommend it to all, for the price you can`t beat it. Will return.

By , from Michigan on Apr 8, 2016

5

amazing stay

BusinessTravelers

to start the front desk was a great help going beyond there expectations with helping me find the place and directions over the phone. I was not from around there. The place outside and entrance was clean and great smelling. the room was comfortable and clean as well. the swimming pool was warm like I like it. The whorl pool was cold I'm not sure why I turned it on but it was cold water. But I still had a great relaxing time.

By on Dec 8, 2015

4

tack show stay & shopping

GetawayWithFriends

The stay was fine, but I always wonder if you reserve a 2 queen bed room, why do they only put 2 wash cloths and 4 bath towels? Why not put 4 of each to begin with so we don't have to go all the way to front desk. Luckily my sister in law brought her own towels, so I didn't have to go to front desk.

By on Nov 24, 2015

5

great stay

Families

This hotel is in a great location being right next door to branns and the highway. We really enjoyed our stay and the pool/hot tub was great. Our room was nice and clean and we slept great!

By on Nov 23, 2015