Great people working here! Very clean! Courteous also.

Very nice staff!!! Orbitz website indicated cribs available - that is really not the case here, but they did find a pack-n-play for us to use.

Nice accessible Hotel close to airport and some food places

Would like different pillow sizes. The bed was a little soft for us.

TV had fixed news(fox) no MSNBC. Cons in control. Otherwise good experience.

The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie treats and "bags" for when you walk your dog which was really nice. Indoor pool was nice enough, heated dome and a hot Jacuzzi. The pool water was slightly heated but no hotter or colder than most pools. the grounds were nothing spectacular since this is a utilitarian hotel for airport access, but there was enough grass to walk our dog. The hot breakfast was really good! Waffles, sausage, cheese omelette, a line up of bread, muffins, etc, cereal, milk, and coffee of course! Walls are a little thin as we could hear the guests next door talking.

Staff was friendly, hotel hallways were dirty, killed several bugs in my room. Room itself was clean, bed was comfortable though pillows were horrible. Doors need adjusting so they do not slam on their own - I was given a room next to an exit so smokers were constantly in and out, so doors were slamming loudly well after 3am. Hot tub was freezing, hours after check in that was finally corrected. Far too many unsupervised kids in and out of pool and hot tub while parents drank poolside - obviously not the hotels fault just enough to ensure I won’t be returning. Room was the best rate I found in the Grand Rapids area - next time I’ll remember you get what you pay for

Room was nice. Hotel hallway carpet was dirty but other than that a comfortable stay. Comfy mattress and affordable. Nothing special but we would stay here again for the price.

Short over night stay for a hockey trip decent rooms, hotel is spread out with long hall ways

Megan at the front desk we checked I'm was very Nice and helpful. Hi

The grounds could use a little more upkeep. Outside doors were pretty shabby/barely shut. Room was clean. Room heater was well controlled. Need new waste bucket liners that fit!

We loved it. Deep pool to play in & a big hot tub to soak in. A work out room with much to do. Nice clean room to stay in. Internet & Cable tv. Never been to a hotel that cooked free hot dogs for the guests at dinner, but this one did. Great staff. Even the free breakfast was good. We really enjoyed or break here! Big store right across the street if you forget something. Would recommend it to all, for the price you can`t beat it. Will return.

to start the front desk was a great help going beyond there expectations with helping me find the place and directions over the phone. I was not from around there. The place outside and entrance was clean and great smelling. the room was comfortable and clean as well. the swimming pool was warm like I like it. The whorl pool was cold I'm not sure why I turned it on but it was cold water. But I still had a great relaxing time.

The stay was fine, but I always wonder if you reserve a 2 queen bed room, why do they only put 2 wash cloths and 4 bath towels? Why not put 4 of each to begin with so we don't have to go all the way to front desk. Luckily my sister in law brought her own towels, so I didn't have to go to front desk.

This hotel is in a great location being right next door to branns and the highway. We really enjoyed our stay and the pool/hot tub was great. Our room was nice and clean and we slept great!

I liked the fact that they provided a simple dinner..Saved time and money.. The morning meal was better than you often get.., Pool was good and open late which worked for us--went to the GR Art Walk.

There were several plumbing issues. We had to call late at night because the toilet didn't flush. The stopper in the sink didn't work. The AC was very loud. The room smelled musty & damp. The staff was very nice and helpful.