Absolutely horrible! This hotel was a disaster. First we arrived to a full lobby which was weird, but after we waited in line as our check in time had just passed, we spoke with what looked to be a human, but was so robotic, condescending, and cold it turned our family off right away. We were told we can wait or leave and that they would email when our room was ready. We asked how long he thought and he said “no clue”. We waited in the 90 degree lobby of upset guests and 3 staff who would avoid eye contact at all costs, often carrying to the back room to hide or wipe the same counter over and over. We finally got a room after an hour and a half.
The pool was ice cold, dirty and had zero towels. The room was honestly up to par, but not having any soap when we tried to shower in the morning to get to our event was another nice surprise. The water in the shower water hammered through the walls while in use… will not return to this location.