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Recent guest reviews

Upon arriving our room was not ready. The front desk lady was not sure what was going on. She just said your room is not ready and check back. After an hour we had asked multiple times about the room and finally a manager arrived and “unblocked” rooms. There were many rooms ready and not sure why they would “block” them. We were told the hotel was sold out and many late checkouts. Why would you allow a late checkout when you are sold out? Finally after getting into a room, it was so dirty. Stains on the linens, the molding was falling off the wall and the cups had literally poop on the rim. Never was cleaned. The sink was obviously not cleaned and there were white stains on the door. We were never told breakfast was not included, the lobby was a mess and they had zero coffee available for us as our room mugs were again gross and dirty. I will never stay here again and very disappointed in the quality of stay for the cost.

The room layout was a bit weird; sink in one area, shower in another. The room was nice and the TV had good pay channels. The bad part was that that the bed was a bit hard and the pillows were terrible.

Very nice & clean. Was nicer in person than photos shows. staff was friendly & gave suggestions on what to do in the area.

Very nice. Would recommend. Very clean. Nice staff.

Everything was good, but breakfast time is only till 9:30am and they didn't mentioned when I checked in.

front desk and breakfast staff very friendly and helpful

very clean, right off of M-6 highway, great little restuarant by the lobby

Rooms are comfortable, spacious, and trendy. Breakfast is excellent!

We stayed 1 night while we were passing through on a long trip. The hotel was clean, the staff was friendly and there were no problems. Breakfast was the best we have ever had for a free breakfast. I hate to travel so this hotel was a pleasant surprise on a long journey!

Booked the room in advance for the GR Griffins Star Wars night. Easy check in, clean room and friendly service. I would stay again.

Our room was facing M-6. I could hear the traffic all night. Room was small and no shampoo. Breakfast was simple. Over all disappointed for the price.

Great hotel! Just wish there was more options for breakfast and also I wish there was a hot tub.

The staff was super friendly and acmadating. The room was great and already had an extra pillow in the closet along with the 4 pillows already on the bed (we had a king). It was spacious and quiet even though the freeway was close by. Downtown GR was less than a 15 minute drive away so it was quick and easy to get there.

Very nice hotel, but dirty towels were left in bathroom behind door from previous guest

As of mid 2017 the facility seems brand new. Every interaction with staff was friendly and helpful. Room was clean, spacious, and comfortable. Pool seemed like it must be saltwater which is a nice change from chlorine. Breakfast had a very good variety and there was an abundance of seating though it was a very heavy holiday weekend and the staff was sorely taxed trying to keep things cleaned and stocked. It wasn't for lack of effort but they needed a little patience. The exit seems quite new, businesses are moving in but it is still a little sparse. Only 1 exit to everything anyone could need in the way of dining and shopping.

I only stayed one night, passing thru the area on a personal trip. Pretty rural here, honestly wasn't expecting much. But I found the hotel to be of newer construction and my stay was quiet, comfortable and needs nothing I can think of. Highly recommended.

One night stay. Everything was excellent. Breakfast was exceptional.

Good king suite room with a large tv, refrig and coffee maker. Spacious shower and comfy bed (just with the pillows were normal size and not squares. Wish they had a hot tub too! Nice restaurant, bar area and espresso! Love that coffee. Tips: clean mirrors better above sink and on cabinet doors!

Rooms were clean and spacious. Staff frandly and plasant. Recamending this hotel to every one.

Metro Lane SW Wyoming MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a leisurely stroll of Frog Hollow Playground, Hyatt Place Grand Rapids-South is within a 10-minute drive of Master Arts Theatre. This 3-star hotel has 113 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 113 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with pay movies. Bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

Guests staying at Hyatt Place Grand Rapids-South enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Studio, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Grand Rapids-South

Everyone (14) Couples (26) Business (10) Family (17) Other (3) Friends (3)
2
Partner Couples

Upon arriving our room was not ready. The front desk lady was not sure what was going on. She just said your room is not ready and check back. After an hour we had asked multiple times about the room and finally a manager arrived and “unblocked” rooms. There were many rooms ready and not sure why they would “block” them. We were told the hotel was sold out and many late checkouts. Why would you allow a late checkout when you are sold out? Finally after getting into a room, it was so dirty. Stains on the linens, the molding was falling off the wall and the cups had literally poop on the rim. Never was cleaned. The sink was obviously not cleaned and there were white stains on the door. We were never told breakfast was not included, the lobby was a mess and they had zero coffee available for us as our room mugs were again gross and dirty. I will never stay here again and very disappointed in the quality of stay for the cost.

By on Oct 7, 2019

Review comment responded on Oct 9, 2019

Dear Guest, Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve communication. We appreciate your patronage and hope you will consider staying with us again. Sincerely, Jeffrey Lawn General Manager

4
Business Business

The room layout was a bit weird; sink in one area, shower in another. The room was nice and the TV had good pay channels. The bad part was that that the bed was a bit hard and the pillows were terrible.

By on Sep 12, 2019

5
Everyone

By on Jul 8, 2019

5
Family Friends Family

Very nice & clean. Was nicer in person than photos shows. staff was friendly & gave suggestions on what to do in the area.

By on Jun 21, 2019

4
Partner Couples

Very nice. Would recommend. Very clean. Nice staff.

By on Mar 10, 2019

4
Business Business

Everything was good, but breakfast time is only till 9:30am and they didn't mentioned when I checked in.

By on Feb 19, 2019

5
Everyone

front desk and breakfast staff very friendly and helpful

By , from OHIO on Nov 12, 2018

5
Everyone

very clean, right off of M-6 highway, great little restuarant by the lobby

By on Nov 12, 2018

5
Everyone

Rooms are comfortable, spacious, and trendy. Breakfast is excellent!

By , from VA on Jul 11, 2018

5

perfect choice!

Everyone

We stayed 1 night while we were passing through on a long trip. The hotel was clean, the staff was friendly and there were no problems. Breakfast was the best we have ever had for a free breakfast. I hate to travel so this hotel was a pleasant surprise on a long journey!

By , from illinois on Jun 23, 2018

Hyatt Place Grand Rapids-South

2150 Metro Lane SW, Wyoming, MI 49519
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