The property was clean, friendly and the breakfast great
We've stayed at this property several times while attending events in the Grand Rapids area and have never been disappointed. Rooms are clean, comfortable, and spacious. There are several great dining options in the area, and the location is centrally located to many sporting, shopping, and entertainment venues.
Clean and roomy!
Very nice clean top notch facility, pleasant considerate staff. Not a fan of pet friendly hotels, but you wouldn’t know this was. Thoroughly enjoyed our stay!
Housekeeping services were only available upon request and that fact was not explained at check in. Even when requested, sometimes service was just not performed at all. One of the days it was performed, staff banged on the door at 9am (before we were ready to leave) - while service on other days had been performed late morning. No explanation was given for highly variable service.
This property is centrally located to many areas of Grand Rapids. Very comfortable rooms, with several dining options close by. Staff very accommodating, coupled with super easy parking makes for a positive stay.
Good location
Room had a nice layout with classic quality appointments/furniture. Although on 5th floor, some minor traffic noise from the freeway (room faced the highway). Staff was friendly/polite. I would stay here again!
Great place. Clean. Kind. Quiet. My only gripe: “Complimentary breakfast” was just bland cereal and fat free milk.
This place was nice and quiet location. Beds were comfortable.
Very good as always! Excellent breakfast! Very clean room! Nice to delay out checkout time and ok to let me get breakfast after breakfast hours.
Rooms are nice. Close to the hospital. No healthy options for breakfast. No Dt.Coke to purchase.
Room was nice. Staff was friendly and helpful. Since the buffet was closed due to certain circumstances a free breakfast was given instead with many choices. Would stay again.
Room design is poor. Few drawers and shelves. Non enclosed bathroom sink and counter. No privacy. Poor lighting operating directions. Very noisy air conditioning/heating system. Cycling interrupts sleep. Had to reset key card every day.
Upon arriving our room was not ready. The front desk lady was not sure what was going on. She just said your room is not ready and check back. After an hour we had asked multiple times about the room and finally a manager arrived and “unblocked” rooms. There were many rooms ready and not sure why they would “block” them. We were told the hotel was sold out and many late checkouts. Why would you allow a late checkout when you are sold out? Finally after getting into a room, it was so dirty. Stains on the linens, the molding was falling off the wall and the cups had literally poop on the rim. Never was cleaned. The sink was obviously not cleaned and there were white stains on the door. We were never told breakfast was not included, the lobby was a mess and they had zero coffee available for us as our room mugs were again gross and dirty. I will never stay here again and very disappointed in the quality of stay for the cost.
Hyatt Place Grand Rapids-South places you next to Frog Hollow Playground and within a 10-minute walk of Urologic Consultant. This 113-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.
42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. MP3 docks, sofa beds, and sitting areas are also available. Housekeeping is available on request.
Guests of Hyatt Place Grand Rapids-South have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
The property was clean, friendly and the breakfast great
We've stayed at this property several times while attending events in the Grand Rapids area and have never been disappointed. Rooms are clean, comfortable, and spacious. There are several great dining options in the area, and the location is centrally located to many sporting, shopping, and entertainment venues.
Dear Stacey, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. I am glad that our hotel was a great backdrop for your most recent visit to the Grand Rapids area as our location and accommodations continue to exceed your expectations. Thank you for your continued patronage and we hope you look forward to your next stay with us. Best, Alyssa Collins-Riggio General Manager
Clean and roomy!
Dear Adam, We take a great deal of pride in providing the cleanest accommodations in the Grand Rapids area. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Alyssa Collins-Riggo General Manager
Very nice clean top notch facility, pleasant considerate staff. Not a fan of pet friendly hotels, but you wouldn’t know this was. Thoroughly enjoyed our stay!
Dear Robert, We are happy to hear from you and glad to know your stay was pleasant thanks to our spotless accommodations and considerate staff. We appreciate you taking the time to share your great experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Alyssa Collins-Riggo General Manager
Housekeeping services were only available upon request and that fact was not explained at check in. Even when requested, sometimes service was just not performed at all. One of the days it was performed, staff banged on the door at 9am (before we were ready to leave) - while service on other days had been performed late morning. No explanation was given for highly variable service.
Dear Daniel, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Alyssa Collins-Riggo General Manager
This property is centrally located to many areas of Grand Rapids. Very comfortable rooms, with several dining options close by. Staff very accommodating, coupled with super easy parking makes for a positive stay.
Dear Stacey, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our service and location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Alyssa Collins-Riggo General Manager
Good location
Dear Elizabeth, We're happy to hear from you! It's great to know that you enjoyed your stay and our location. Please plan to visit us again the next time you travel to the area. Best, Alyssa Collins-Riggo General Manager
Room had a nice layout with classic quality appointments/furniture. Although on 5th floor, some minor traffic noise from the freeway (room faced the highway). Staff was friendly/polite. I would stay here again!
Dear Anonymous, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Alyssa Collins-Riggio General Manager
Thank you for completing our guest survey! We appreciate your honest feedback