Awesome management and a great value!
The elevator was out of service. There was a problem with the electrical outlet by the bed (the only one). When I pulled back the night stand and bed to investigate the only outlet m, there was was filth and debris. And in general the facility was very run down.
The room stunk like cigarettes, was very dirty found objects from previous person in the room. Would never stay here again.
This is your typical dated hotel thats gotten several patchwork renovations through the years but still looks old. Our air conditioning in the first room didn't work so we had to be moved, and our microwave was dirty, furniture worn and even broken in places. I could deal, but the one thing I thought was absurd were the low to the ground, massive toilets that probably took around 5 gallons for one weak, slow flush. We often had to flush twice. They also only made the beds with a thin sheet, not thick enough to be a duvet or comforter. The wifi was quick though, and the staff were very helpful and great to interact with.
We liked our suite. There was plenty of space. The bed was very comfortable. This is an older property and some areas show the age. An upgrade to newer style toilets (elongated seat, higher) would be nice. Very short staffed with staff doing double duty which resulted in a shortage at breakfast. It seemed with a little better foresight some of the shortages could have been prevented (ran out of silverware, tray of instant oatmeal wasn’t on the counter, cups for coffee). Person at front desk didn’t seem to have any idea where/how to help in the breakfast area
Location and cost are the upside. The staff were friendly but a bit unaware of how to perform actions such as changing the credit card to which room incidentals should be charged, or checking that the coffee in the lobby is warm. The rooms were clean and functioned well. Overall though the asset needs an uplift. Chipped paint, stained carpets, nicked corners, broken pavement, aged facilities, and the surrounding grounds needing attention were very noticeable. If you're looking for a clean cheap room to spend the night while passing thru, this is it. If looking for more, this establishment has some work to do.
Conveniently located with a friendly staff. Easy drive to just about everywhere in Grand Rapids. Surrounded by dining and shopping options. Hotel room was clean and fully functional. A bit of maintenance could be applied. Pet friendly.
The room was really clean..the bed was so comfortable we didn't even want to get up in time to check out. Friendly staff..Id use this hotel again
Sufficient... a place to lay our heads.
The faculty was very clean and esthetically pleasing. Staff was pleasant and accommodating at every interaction. My room was comfortable and sufficient for my needs.
Room was nice and included a microwave and refrigerator at a reasonable cost.
Clean with a comfortable bed. Bathroom could have used some paint due to previous water damage.
There was construction And lots of noise and we tried to sleep during the day but it was impossible
Requested an early wake up time as a back up for our alarm clock, their room clock was inoperable, luckily our alarm worked because we didn't get a wake up call. Other than a large bug in the bathroom and an unopened Kleenex box...I opened it and put it back in the wall, it was fine.
Located in Kentwood within a short walk of Orbit Room, Comfort Inn Grand Rapids Airport is within a mile (2 km) of other popular sights such as Patterson Ice Center. This hotel has 107 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Comfort Inn Grand Rapids Airport features a gym, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Awesome management and a great value!
The elevator was out of service. There was a problem with the electrical outlet by the bed (the only one). When I pulled back the night stand and bed to investigate the only outlet m, there was was filth and debris. And in general the facility was very run down.
Dear KathleenThank you for your recent stay with us.We apologize for the inconvenience caused and are addressing matters urgently.We look forward to welcoming you back.Kind regardsHotel General Manager
The room stunk like cigarettes, was very dirty found objects from previous person in the room. Would never stay here again.
Jennifer, We are sorry for the inconveniences you experienced and we will use this information to provide better service in the future.
This is your typical dated hotel thats gotten several patchwork renovations through the years but still looks old. Our air conditioning in the first room didn't work so we had to be moved, and our microwave was dirty, furniture worn and even broken in places. I could deal, but the one thing I thought was absurd were the low to the ground, massive toilets that probably took around 5 gallons for one weak, slow flush. We often had to flush twice. They also only made the beds with a thin sheet, not thick enough to be a duvet or comforter. The wifi was quick though, and the staff were very helpful and great to interact with.
Alexandria,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We liked our suite. There was plenty of space. The bed was very comfortable. This is an older property and some areas show the age. An upgrade to newer style toilets (elongated seat, higher) would be nice. Very short staffed with staff doing double duty which resulted in a shortage at breakfast. It seemed with a little better foresight some of the shortages could have been prevented (ran out of silverware, tray of instant oatmeal wasn’t on the counter, cups for coffee). Person at front desk didn’t seem to have any idea where/how to help in the breakfast area
We apologize for falling short of your expectations. We do have some staffing issues. At times a person has multiple jobs. We appreciate your input, it is an older property. Hopefully we can look forward to some new upgraded areas. Thank you for staying with us.
Location and cost are the upside. The staff were friendly but a bit unaware of how to perform actions such as changing the credit card to which room incidentals should be charged, or checking that the coffee in the lobby is warm. The rooms were clean and functioned well. Overall though the asset needs an uplift. Chipped paint, stained carpets, nicked corners, broken pavement, aged facilities, and the surrounding grounds needing attention were very noticeable. If you're looking for a clean cheap room to spend the night while passing thru, this is it. If looking for more, this establishment has some work to do.
We apologize for any issues with your stay. We hope to provide an enjoyable stay for each guest. Looking into your information as far as charges, the one time use credit card (the 3rd party company provides) was the only credit card charged. Every guest whom checks in is required to have on file an incidental credit card. We hope the rest of your stay in Michigan was enjoyable.
Conveniently located with a friendly staff. Easy drive to just about everywhere in Grand Rapids. Surrounded by dining and shopping options. Hotel room was clean and fully functional. A bit of maintenance could be applied. Pet friendly.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chris Lepinski Front Desk Comfort Inn 6169572080
The room was really clean..the bed was so comfortable we didn't even want to get up in time to check out. Friendly staff..Id use this hotel again
Thank you for your feedback. We appreciate your business.
Thank you for your feedback. We appreciate your business.
Thank you for your recent stay with us.We look forward to welcoming you back.