Best Western Gold Canyon Inn & Suites2.5 out of 5.0
Recent guest reviews
Worse stay EVER!!! We booked our room and our son's and his soon to be wife's room in February of this year. Upon arrival we were rudely informed that they did not book our son's room. We booked the rooms for the wedding that was taking place that weekend. I was so upset because Jackie, front desk manager, informed me that they did not have a room for the soon to be bride and groom. I provided proof of payment and the reservation. Still did not fix their error. Jackie left it for the night person to take care of it. Also, she informed me that our room was not ready and I understood that because it was 1:00 p.m., and check in was not until 3:00 p.m. I signed all the appropriate information and provided my card to Jackie. The wedding party ladies all went to have our nails done for the wedding. My husband called me because our room was ready, but the night receptionist did not have any of our information, nor did Jackie leave her with any of our son's information regarding their room. Completely ridiculous and absolutely horrible. My husband had to provide his information, yet I had already provided my card for everything. Get back to the hotel after our prearranged nail appointment and our son's room was right next door to ours. So not cool. Worse weekend hotel stay ever!!! No acknowledgment for Jackie's behavior, rude attitude, and Jackie had the worse memory ever!!! The next day still no apology from her for her screw up. Best part of the weekend was the beautiful wedding that took place at the Superstition Mountains.
The rooms were nice and clean ... my husband and I stayed there 2 days for my brother's funeral last week . There was one woman that took tickets for breakfast that was very rude.. she treated us like criminals. Never have we had to have tickets for breakfast that was marginal. Also, only had one half roll of toilet tissue when we arrived in our room .. husband ask the same lady if he could have a roll off the cleaning cart since we were out.. she ask rudely what our room number. Like we were going to steal a roll of toilet tissue . Then the next day after we returned from the funeral .. went to take a shower. Only had one used wash cloth, 2 used towels, no hand towels, one half used bar soap, the container for shower soap was completely out. When I called for more wash cloths and hand towels they brought right down, there excuse was new employee.. they need to retrain personal. Will never stay there again. I
The staff there were courteous and pleasant to deal with when we saw them. We were in and out of most of the day but came back to a clean room which great. Nice breakfast which had a very nice selection. The location is about 45 minutes from the airport and has some beautiful hikes in the area.
Worst experience ever! The night receptionist was a racist and singled me out as I was the only African American guest staying at the property. She required me to show ID at breakfast but didn't require the same from other guest (if she wasn't the same person that checked me in upon my arrival I may not have given to much thought to it). She then referred to me to as the "Black Guy". When I told management of this their response was she is new to the country. So I guess that's ok with management. So I guess African Americans are not welcomed at Best Western.
The views are beautiful! Our room is always clean. Good breakfast. Comfy bed and great AC!! It's peaceful and good wifi. Also ggeres a little computer room you can use. Nice bar/lounge. We had a burger that was really good from there.
I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly the manager, came into the meeting room to follow it up with more outrageously rude behavior in front of everyone attending the meeting. And this was not an isolated incident. As the day progressed, I learned that various participants in the meeting were also met with rudeness by these same people. In all seriousness, their conduct was so stunningly inappropriate (especially in a service industry) that it can't adequately be described it in a brief comment. I'll be contacting Best Western HQ directly. Also, I can't comment on the rooms, but the conference rooms were marginal, at best.
Clean and quiet, great customer service. Check in and out was fast and easy. Breakfast was good and plentiful. Room was clean and stocked. Perfect location for our trip to the Salt River. Will definately stay here when qe go again.
Great location to stay on farthest east side of Phoenix off of route 60- helps avoid morning rush hour if you are traveling eastbound! Turn on the fourth (and last) traffic light in Gold Canyon if you are eastbound.
We had a pleasant stay here. Our spacious, comfortable room faced the courtyard and swimming pool. It was nice to sit outdoors on our patio, and read and relax. The motel also has a bar with good beer. And they offer a decent complimentary breakfast in the morning. Our only complaint is that the coffee in the room was terrible, even compared to standard motel room coffee. It was so bad we couldn't drink it. Maybe something was wrong with the coffee maker.
One of the best hotels we have stayed at for the price. The staff was very good and very helpful. The rooms are clean and well maintained. The pool area and fitness room are both well maintained and inviting.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Best Western Gold Canyon Inn & Suites places you 1.1 mi (1.8 km) from Gold Canyon Golf Resort. This 68-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Arizona State University is also 31 mi (49.9 km) away.
Free full breakfast is included with your stay. Enjoy a leisurely bite to eat at Rodeo Lounge, the hotel's onsite restaurant.
The 68 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards are also standard.
Guests staying at Best Western Gold Canyon Inn & Suites enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and laundry facilities.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 203 reviews