The guest services
The property was nice and the front desk staff was amazing during our stay. However when walking into our room for the first time - it had a faint fish smell. Imagined that it would go away. It only got worse over the time we were there. Told front desk about it when checking out due to the hours and days we were actually at the room - we didn’t get to see the staff much.
The front desk guy was rude. The hotel didn’t have irons, ironing boards, batteries for the remote, nor did they have ice. The guy was so rude about it. I will never stay there again. I’d rather pay $499 a night somewhere than to ever choose this place again
disappointed that the hotel lacked basic amenities like hand towels and a bedside lamp pretty sad when your paying a $120.00 a night
Property is centrally located close to the VPS airport and near the bay. Very convenient CVS is in the same parking lot and Publix Market is within walking distance. Rooms are average; small kitchenette with good size fridge/freezer, microwave, stovetop and cabinets. No utensils, coffee pot, or cooking accessories are provided. Beds leave much to be desired but were very clean. Floors were new wood and clean. Nice area, but sketchy population.
The room was comfortable but it did not have a great view of anything
I did not like this place!! I arrived tired after hours!!! And the people would not answer the phone to check in
No Kleen ex no coffee piot no business center no Brefast no fax no computer clean room every 14 Days no maid service No any thing
One of the worst, doesn’t have hair dryer, lacks several basic amenities. Rooms are small and not comfortable. We didn’t get what we paid.
Stayed here with my 2 children for over a month while house hunting. Staff was very accommodating each time I asked.
Hallway smelled really bad, room was a little dirty. Cleanness in the room was a little dirty especially in the bathroom. Wash tub was not clean nor the toilet. No accessories in the room, and very basic and extremely small room. The location of the hotel is bad, hidden and next to a filthy auto mechanical shop. Overall stay was fair, I have stayed in many economical hotels in better locations and conditions.
Awesome stay. Very Clean/Great Staff. Thank you for accommodating us.
The room was fairly clean. The refrigerator had food in it. The tub had water in it. The one and only roll away bed they had was broken. They only had one plunger. They only had one iron and ironing board available. It took forever to get it. We didn't get clean towels after our first night. We had to go ask for toilet paper. I'll never stay there again.
Located within a 5-minute walk of Choctawhatchee Bay, Extended Stay America Select Suites - Fort Walton Beach is within a 15-minute stroll of Goofy Golf. Each of the 121 rooms at this hotel includes a kitchen, a dining area, and a sitting area.
34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, dining areas, and sitting areas are also standard. Housekeeping is available on request.
At Extended Stay America Select Suites - Fort Walton Beach, guests have access to free WiFi in public areas, express check-out, and laundry facilities. If you drive, take advantage of free parking. This smoke-free hotel also has a vending machine.
The guest services
The property was nice and the front desk staff was amazing during our stay. However when walking into our room for the first time - it had a faint fish smell. Imagined that it would go away. It only got worse over the time we were there. Told front desk about it when checking out due to the hours and days we were actually at the room - we didn’t get to see the staff much.
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and trouble reaching the front desk. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels.
The front desk guy was rude. The hotel didn’t have irons, ironing boards, batteries for the remote, nor did they have ice. The guy was so rude about it. I will never stay there again. I’d rather pay $499 a night somewhere than to ever choose this place again
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
disappointed that the hotel lacked basic amenities like hand towels and a bedside lamp pretty sad when your paying a $120.00 a night
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. We know that this is not what most guests are used to and apologize for any inconvenience that this caused. We hate to see that this had a negative impact on your overall experience and left you with a negative impression. Our goal is to consistently provide an at home like stay and we are so disappointed that this did not come across during your time with us. Thank you for sharing your experience with us and we wish you all the best in your future travels.
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Property is centrally located close to the VPS airport and near the bay. Very convenient CVS is in the same parking lot and Publix Market is within walking distance. Rooms are average; small kitchenette with good size fridge/freezer, microwave, stovetop and cabinets. No utensils, coffee pot, or cooking accessories are provided. Beds leave much to be desired but were very clean. Floors were new wood and clean. Nice area, but sketchy population.
Thank you for your feedback. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. We hope you'll visit us again for a truly wonderful experience.
The room was comfortable but it did not have a great view of anything
Thank you for the great review of our hotel. We are delighted to hear you enjoyed your stay with us in our clean, comfortable, affordable rooms. Thank you for choosing WoodSpring Suites Fort Walton Beach.
I did not like this place!! I arrived tired after hours!!! And the people would not answer the phone to check in
Sorry to hear about this, I would love to hear from you so I can trace the info back to find out what shift was on that evening that did not answer the phone when you arrived. Please call Hotel directly and ask for General Manager - Dwayne
No Kleen ex no coffee piot no business center no Brefast no fax no computer clean room every 14 Days no maid service No any thing
Thank you for the wonderful rating. We're so glad you had a great stay with us.
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.