I have been scammed at this property! Upon checking in I asked kindly for a noon checkout due to a meeting I had to be in wifi to conduct as I am traveling to the area. The staff said no problem but it will be a fee of $10 and you can pay that at checkout. I said, "no problem." He even confirmed he would leave a note for the morning staff for me. When I got to my room the floor was DISGUSTING and literally had a baked beans can outside the door full of cigarette butts.... you couldn't at least throw that away? There were also post it notes on the back of the door from the previous people who stayed there. Was anything cleaned or checked??? Fast forward to the next morning. At 11:15am (in the middle of my live zoom meeing) I get a loud knocking at my door and someone yelling, "front desk." I had to pause what I was doing and remind her I had paid for a late checkout. SHE HAD THE NERVE TO TELL ME THEY DON'T DO THAT AND I WAS LIED TO. Furthermore, she said I have 15 minutes to get out of the room. Even though I explained to her I could not shut my meeting down and leave at the moment. SHE PERSISTED. What kind of scam / unprofessionalism is this? Also to note, this property is in the WAY BACK of the road and I did not feel safe.
When I first arrived the woman behind the counter was very friendly. Normally I say the first impression sets the tone. I wish that were correct for this review. Sadly, this was the last pleasant experience I had at the property. There are signs that say the rooms are smoke free, my room smelled like a casino full of smokers. First thing I wanted was to take a shower to wash off the long flight from the day. The shower had hairs in the bathtub, on the wall, and even in the towel that was laid over the edge of the tub. After the shower I went to lay in bed. I actually had called the week before my visit to make sure they change the bed sheets after every visitor checks out because I am very allergic to dust mites. As I lifted back the blankets the sheets were ruffled with some "questionable" stains, and again more hairs. Luckily I had brought my own blanket so I just slept on top of the blankets. I wish I could say that was the end of this experience but wait there's more...bring in the cockroaches!!! I was greeted by one on my drink straw first, then another on my shoe, the nightstand, the headboard, and the chair by the bed. Now I move on to safety. On 4 separate occasions over my 3 night stay, someone tried to enter my room. The first night was the scariest. I was sleeping and was woken up by someone pounding on the door trying to use a room key. I didn't want to answer because I was a woman traveling alone and did not want anyone to know that. Out of room to continue...
Needs update in everything!!
Generally noisy area and the bathroom faucets could have been cleaner, but the AC and fridge worked.
The floors and bathtub was dirty. Filthy.
Clean Room Nice Staff Refrige and stove sink and microwave
Very neat and clean. I will be back very soon. I was very satisfied wiith my room.
The first room had something on the sheets. The second room I was switched to had no wash cloths and hair was on the top covers . An The refrigerator had rust like things on it. oh and the shower / tub kept backing up, disgusting.
When i checked into this non-smoking property, the room i had reeked of cigarettes, so much so that the woman who had cleaned the room that day said the odor was overwhelming. The desk clerk grudgingly gave me a different room. It waa clear she did not want to.
what kind of property, designed for extended stays, provides a kitchenette in each unit but does not provide any pots, pans, plates, cups, silverware, in short anything for an extended stay. the room was clean, if rather tired. the bathroom was the newest part of the room.
Run down facilities. Staff ignores your requests No available maid service during our entire stay.
Located within a leisurely stroll of Fort Jackson, Extended Stay America Suites Columbia Ft Jackson is within a few miles (5 km) of Hilton Field. Each of the 120 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 120 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Columbia Ft Jackson enjoy free WiFi in public areas, coffee in a common area, and express check-out. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
I have been scammed at this property! Upon checking in I asked kindly for a noon checkout due to a meeting I had to be in wifi to conduct as I am traveling to the area. The staff said no problem but it will be a fee of $10 and you can pay that at checkout. I said, "no problem." He even confirmed he would leave a note for the morning staff for me. When I got to my room the floor was DISGUSTING and literally had a baked beans can outside the door full of cigarette butts.... you couldn't at least throw that away? There were also post it notes on the back of the door from the previous people who stayed there. Was anything cleaned or checked??? Fast forward to the next morning. At 11:15am (in the middle of my live zoom meeing) I get a loud knocking at my door and someone yelling, "front desk." I had to pause what I was doing and remind her I had paid for a late checkout. SHE HAD THE NERVE TO TELL ME THEY DON'T DO THAT AND I WAS LIED TO. Furthermore, she said I have 15 minutes to get out of the room. Even though I explained to her I could not shut my meeting down and leave at the moment. SHE PERSISTED. What kind of scam / unprofessionalism is this? Also to note, this property is in the WAY BACK of the road and I did not feel safe.
When I first arrived the woman behind the counter was very friendly. Normally I say the first impression sets the tone. I wish that were correct for this review. Sadly, this was the last pleasant experience I had at the property. There are signs that say the rooms are smoke free, my room smelled like a casino full of smokers. First thing I wanted was to take a shower to wash off the long flight from the day. The shower had hairs in the bathtub, on the wall, and even in the towel that was laid over the edge of the tub. After the shower I went to lay in bed. I actually had called the week before my visit to make sure they change the bed sheets after every visitor checks out because I am very allergic to dust mites. As I lifted back the blankets the sheets were ruffled with some "questionable" stains, and again more hairs. Luckily I had brought my own blanket so I just slept on top of the blankets. I wish I could say that was the end of this experience but wait there's more...bring in the cockroaches!!! I was greeted by one on my drink straw first, then another on my shoe, the nightstand, the headboard, and the chair by the bed. Now I move on to safety. On 4 separate occasions over my 3 night stay, someone tried to enter my room. The first night was the scariest. I was sleeping and was woken up by someone pounding on the door trying to use a room key. I didn't want to answer because I was a woman traveling alone and did not want anyone to know that. Out of room to continue...
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Needs update in everything!!
Thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Generally noisy area and the bathroom faucets could have been cleaner, but the AC and fridge worked.
Thank you for your feedback. We are truly sorry to know you were unable to experience a comfortable stay due to the noise issue. We also regret the concerns for cleanliness. We will share this with our housekeeping team to be more diligent. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The floors and bathtub was dirty. Filthy.
Please accept our apologies for our hotel not meeting expectations. We do not take cleanliness issues lightly, especially with the cleanliness of our hotel; it has to be a top priority. This matter will be addressed with our team, and we hope you will consider giving us another opportunity to host you in the future. Safe travels. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Clean Room Nice Staff Refrige and stove sink and microwave
Gina, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know you liked our courteous associates and that you had a comfortable stay in your clean and fully-equipped suite. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Very neat and clean. I will be back very soon. I was very satisfied wiith my room.
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our spotless suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your nice comments with them. We look forward to seeing you again soon. Sincerely, Hotel Management
The first room had something on the sheets. The second room I was switched to had no wash cloths and hair was on the top covers . An The refrigerator had rust like things on it. oh and the shower / tub kept backing up, disgusting.
Thank you for taking the time to review your stay with us. We are sorry about your experience in your suite and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the tub have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you.Sincerely, Hotel Management
Leigha, thank you for staying with us and for reviewing your experience. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also review that incident you outlined regarding the check-out time, and rest assured; we will take the appropriate action to make sure this is not repeated. We hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we are known. Sincerely, Hotel Management