I liked the fact that the manager and staff were so nice.
Nothing it was totally horrible. Dirty rooms, dirty shower, broken dresser, the room smelled
Major contribution needed on cleanliness and housekeeping been to many hotels in my life and by far one of the dirtiest
Fair The entrances Sidewalks need to be pressure washed Cleaned Nasty walkways
When we arrived that room, the room was not vacuumed. I saw a lot of dust and some chips are on the floor behind the sofa chair. The toilet was not able flush. The light near the main door was not working. WiFi was not able to join. I put my last name and room number to connect WiFi but it said wrong name or room number.
There was an overwhelming odor of weed and pesticide (like roach spray) that perfused the night air. They had the nerve to ask that I sign a form that imposes a $270 fine if I break the "no smoking" rule then I get to my room and it wreaks of cigarette smoke, not to mention a partially smoked cigarette is resting on the window ledge just outside the room. Other than that and all the Riffraff that occupied the rooms it was OK at best.
did not like, bad facility, dirty, smelly, noisy, all low quality - not as shown on web
I was eating up by bedbug there are bedbug in room 108
I don’t expect much from hotels in this area however customer service goes a long way and they need to replace the afternoon clerk. He is the rudest person I’ve ever dealt with at a hotel. Just his demeanor. He doesn’t greet you when you walk in. I checked in and the ONLY thing he said was my room number. Did not accommodate or acknowledge my requests in the reservation. Even the gentlemen checking in before didn’t get a greeting and had to ask him what was wrong. That set the tone for my entire stay. There were a few things I needed and one thing I wanted to note (room smelled like smoke) but I wouldn’t dare call down to the desk. It would be pointless and make me mad even more. I will be escalating this to management.
An unsafe, dark road with no light, no sigh going to the hotel.
staff at check in was great... first room they gave me the lights didn't work, and they moved me to another room. it was non smoking but smelled of cigarettes, a one inch crack under the door where I could hear/see everything outside.. the biggest issue was on the day of check out... a woman came beating on my door at 10:45... when I opened the door startled so said "check out is at 11" I said I apologize I thought it was 12...she laughed under her breath and was like no! I kindly then at that point had to tell her that I still had 15 mins and had to rush out the door as she stood lingering in the hallway. very unwelcoming and will never return
I found roaches on the bed and they were everywhere
very nice people, quiet place, great experience. Breakfast is a little too simple
Extended Stay America - Columbia - West - Interstate 126 places you within a mile (2 km) of Riverbanks Zoo and Garden and Three Rivers Greenway. This 120-room hotel has in-room conveniences like kitchens, balconies, and refrigerators.
The 120 rooms feature kitchens and balconies. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America - Columbia - West - Interstate 126 enjoy free WiFi in public areas, coffee in a common area, and express check-in. You can put free parking to good use if you drive. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Additional amenities include express check-out and laundry facilities.
I liked the fact that the manager and staff were so nice.
Nothing it was totally horrible. Dirty rooms, dirty shower, broken dresser, the room smelled
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Major contribution needed on cleanliness and housekeeping been to many hotels in my life and by far one of the dirtiest
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Fair The entrances Sidewalks need to be pressure washed Cleaned Nasty walkways
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
When we arrived that room, the room was not vacuumed. I saw a lot of dust and some chips are on the floor behind the sofa chair. The toilet was not able flush. The light near the main door was not working. WiFi was not able to join. I put my last name and room number to connect WiFi but it said wrong name or room number.
Thank you for your feedback. We are sorry that the cleanliness of your room did not meet your standards. It does not meet our high standards either. We have procedures in place to ensure that every guest receives a spotless room upon arrival, and obviously those were not followed. We will revisit these proceeds with our housekeeping team to make sure they are being followed to the letter so this does not happen again. We also apologize for the difficulties you experienced connecting to the internet, and for the inconvenience this caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will give us the opportunity in the future to provide the service levels that you expect and deserve. Sincerely, Hotel Management
There was an overwhelming odor of weed and pesticide (like roach spray) that perfused the night air. They had the nerve to ask that I sign a form that imposes a $270 fine if I break the "no smoking" rule then I get to my room and it wreaks of cigarette smoke, not to mention a partially smoked cigarette is resting on the window ledge just outside the room. Other than that and all the Riffraff that occupied the rooms it was OK at best.
Thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered in some parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management