There is major construction next to the hotel!!!! We were jolted awake at 7:27am by drilling and pounding! The hotel bar was not open and closed until further notice! No place to make in room coffee due to the closet outlet for the machine was in the bathroom!!! Water in the shower did not have any type of pressure and no hot water at all! We were unable to shower! When we advised hotel of this they responded with “it worked fine yesterday” Such a shame.. we wanted to like this hotel but it was a miserable stay.
This property was very misleading. The amenities was not open which was disappointing but we pushed through. Our heater went out and then waited till maintenance came to fix it then the next two days it stopped and nobody couldn’t fix it. Then the very last day we received a room switch with heater working. We were stuck in the elevator it just stopped for quite awhile. The maid was sweet and the maintenance technician was very friendly and made sure we were ok. I was just disappointed in some of the services and customer service.
Very clean rooms and close to everything!! Will be staying there again!
Great location, clean, friendly staff
Location was great, staff friendly . Perfect for a quick trip to the city.
Very clean,
The staff was quiet and somewhat helpful. I didn't like that there wasn't a refrigerator and/or microwave.
room was amazing clean. quiet. not do roomy but was still great. upon arrival, only one elevator was in use due to the other being remodeled (remodel would have been a great over night job,) and both guests and staff were using the one elevator. took 10 minutes to get to my floor. once the second elevator was up and running, cleaning staff still used the elevators. hotel is in a great location and stay was overall amazing.
The property is old and the recent renovation was extremely superficial, no fundamental improvement to the hotel.
There was no hot water, dirty. So bad I had to get my employee a new hotel!
The bathroom wasn’t clean blankets on the bed was dirty
Very few amenities but definitely worth the price
Great location, very friendly and efficient staff
The TV did not work. There was a used green microfiber cleaning cloth on the folded luggage rack. There was dirt in the corners. A USB port was broken. The elevators were slow and made interesting sounds. Tried calling the front desk twice and no one ever picked up. They have closed off part of lobby and saw rat through window of closed off section. Stayed here when it first opened and really liked it. The structure of the place is still nice (small but well designed bathroom, good beds and bedding), but in 3 years it has gone downhill in cleanliness and service. The location is fantastic and it still has potential to return to a nice hotel.
Very good price, Efficient check in process, front desk was helpful with questions regarding process, no deposit is a plus, overall exceptional experience. Will look to this hotel for future stays
Located in Downtown Chicago within a short walk of Millennium Park, Hotel Saint Clair- Magnificent Mile is within a mile (2 km) of other popular sights such as Cloud Gate. This 206-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Curfew Restaurant, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include coffee makers, free local calls, and safes. Housekeeping is available once per stay.
Renovated in 2022, Hotel Saint Clair- Magnificent Mile offers a 24-hour gym, free WiFi in public areas, and coffee in a common area. Valet parking is offered for USD 60 per night. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, a vending machine, and an ATM.
There is major construction next to the hotel!!!! We were jolted awake at 7:27am by drilling and pounding! The hotel bar was not open and closed until further notice! No place to make in room coffee due to the closet outlet for the machine was in the bathroom!!! Water in the shower did not have any type of pressure and no hot water at all! We were unable to shower! When we advised hotel of this they responded with “it worked fine yesterday” Such a shame.. we wanted to like this hotel but it was a miserable stay.
Dear Jennifer, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the noise disturbance from the nearby construction and the damaged shower facility. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Warm regards,Guest Experience Team
Hi Megha, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our facilities and resources!Warm regards,Guest Experience Team
This property was very misleading. The amenities was not open which was disappointing but we pushed through. Our heater went out and then waited till maintenance came to fix it then the next two days it stopped and nobody couldn’t fix it. Then the very last day we received a room switch with heater working. We were stuck in the elevator it just stopped for quite awhile. The maid was sweet and the maintenance technician was very friendly and made sure we were ok. I was just disappointed in some of the services and customer service.
Very clean rooms and close to everything!! Will be staying there again!
Dear Kevin, we are delighted to know that you had an excellent stay with us at Hotel Saint Clair - Magnificent Mile. The clean and peaceful state of our rooms makes a stay at our hotel a desirable experience, and we are pleased that you enjoyed the convenience of our lovely location. Thank you so much for crafting a glowing review of your guest experience at our hotel. We were hoping you could stay here again on your next journey, so let us know when you're passing through Chicago to help us set up things even bigger and better for you.Warm regards,Guest Experience Team
Great location, clean, friendly staff
Location was great, staff friendly . Perfect for a quick trip to the city.
Dear Micheal, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Very clean,
Hi Hanna, thanks for your wonderful review and commenting on our cleanliness. It is very important aspect of overall experience. We will pass your comments to rest of the team, and they will be pleased to read your comments as well. Thanks again!
The staff was quiet and somewhat helpful. I didn't like that there wasn't a refrigerator and/or microwave.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team