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Inn of Chicago

3.0 out of 5.0

Recent guest reviews

For the price, I was expecting much better. The sink was so small, there was barely any counter space, probably 2" at most so you couldn't really put much on the sink counter. Everything else was fine, I liked that there was a full-length mirror on the door. Good location in downtown Chicago, quick Uber/Lyft ride from everything. So I guess what you're really paying for is the location. Other than that, everything was very basic. The lobby gives off this fancy, swanky vibe, but the rooms were quite average. Staff was great and very helpful. They also have a bag check where you can check your bags before you check in and even after you check out if you don't want to be carrying your baggage with you while sightseeing.

To start rooms are terribly humid why I don't know. The carpet feels disgusting and damp. The lobby is lovely but that's about it very noisy all hours of the night. I had something important to take care of and was very busy but the valet was uptight about me handling the valet charge for the night because I return my rental car but I was still staying there for another day. The SOB had the audacity to call me at 11 at night when I was already in bed because I had to work early in the morning at a trade show. That's not a respectful way to treat your guests. Furthermore I had my trade show equipment shipped to their and despite my instructions they took it off the pallet and damaged my brand new equipment. The damages came to approximately $200 they're trying to pass the buck and blame it on UPS. The thing is is there staff member told me that they took it off the pallet because it was too tall to put in the storage room for the luggage. The story later was it was off the pallet because everything was already disheveled when it arrived from UPS. The best thing about telling the truth is never having to remember what you said. These people are Crooks.

Room was small and dirty . Elevators small and take forever to come . Cleaning staff very rude .

The lobby was very nice and matched the pictures on the internet, however the elevator which felt more like a dirty closet were extremely slow. The guest hallways carpeting is the worse with rips and stains galore. The hotel room was nothing like the picture on the internet. Room was small with terrible old furniture, lumpy mattress and noisy old air conditioner. I would be embarrassed to tell anyone i stayed there If they saw the conditions of the hotel

hotel is beginning to show its age in the hallways and the individual bathrooms, but on the whole was a good decision.

We had no microwave or frig in a standard two bed room that costed 280 dollars . That's a shame. That's to much to not have that in the room and I had kids, all rooms should have a microwave for food.

This hotel is very out of date, run down and not very clean. I would not suggest this hotel for co-workers, clients or friends. The carpet is coming up in the hallways, the toilet had stains, the bathroom floor had yellow stains, the bathroom did not have a counter, the list goes on.... Although the staff was nice, it is not a good value for the money spent.

While we expected that the hotel might be a bit dated, a little care would go a long way. The Hallway carpet was worn and coming apart at the seams. As a result of it being an older hotel, there were a limited number of plugs. Choose between the mini fridge, lights, tv, or bed lamps. Try not to trip over the wires around the room. While room was small, it was fine until we realized that the HVAC did not operate. Ok, it was cold outside, so the heat from the other rooms kept it comfortable. We came to enjoy Chicago, not the room, but after the second day, they neglected to change out the room. We came back at 10:00 p.m. to discover that the room had not been made. Too tired to call and wait for service. On check out, we identified problems and were presented with a room charge for drinks because the downstairs bar could not run the credit card. Not even a we are sorry. (They did make a note about the HVAC) And no, I was not raising a fuss, just letting them know they missed the mark....In a nice way.

I got a very large corner room, with windows on two walls, and very comfortable bed. Room was very clean and quiet, and this is a great location, only one block from Michigan Ave.

Customer service is A+ Room was clean Great location for shopping

We really enjoyed our stay. It was a great location from everywhere we wanted to visit.

I booked this because I got a promo offer by Orbitz for $80 a night. Would not book it at the regular rate of $140/night. Also i eent there for a conference and this hotel was ob shuttle route. Overall a 3 star hotel. The bar is open only in the evening so u can't go and get a drink. Also it shows nice photos of the rooftop terrace but I went there and they had no chairs or tables as shown in photo. Just a terrace attached to a room. They should turn it to a rooftop bar, that would help a lot.

We tried this hotel because of the location and the price. The location is excellent. You are within a few minutes walking distance of all major sites. The hotel is also situated near some very good restaurants as well. The staff is what makes this hotel so great. Everyone was very pleasant from the front door staff to the cleaning crew. The bar staff in the lobby was very friendly and kept us entertained for hours. The only reason I gave the overall score a four is the rooms are pretty small. It is not so much the room but the bathroom. We had a family of three in a double bed room but the bathroom only had a pedestal sink. We could have used a bit more counter space. The problem is that the bathroom is so small, I don't think there is any way to add any counter space. We didn't spend much time in our rooms so it was not a major concern. Overall, the hotel was a great deal in our mind. I know that I will consider this place again for my future trips to Chicago.

We did enjoy our stay. The hotel is nice and the staff is very friendly. It is a hotel that has a very nice lobby. The rooms are nice but could use some improvement. We did only have 1 working light bulb and there is a great lack of outlets to plug in electronic devices. The mattress was not very comfortable to us. The price was unbeatable and that was important to us. With that being said we did enjoy our stay and the hotel.

Overall great, except that the elevators hold 1/3rd of a person each, and the ouydoor area on the 22nd floor seems to be just a normal roof with a safety glass wall around it. Largely inhabited by smokers.

Decent room in a great location. Certainly well worth the price.

Room was pretty small and dark. A bit old, some obvious bathroom mold. But generally clean. Staff was attentive. Location was great! Price was great.

Dirty, no heat in room, bathroom mirror was old and couldn't look into it. Carpet and curtains were gross . I was very unhappy

Hotel staff was very friendly and helpful. Room was a good size. Hotel is located right off of the main strip of stores. Overall a nice Hotel at a good price.

Room options

Traditional King Room

King 1 | Sleeps 2

Traditional Double Room

Full 2 | Sleeps 4

Accessible Queen Room

Queen 1 | Sleeps 2

Contemporary Queen Room

Queen 1 | Sleeps 2

Guest reviews for Inn of Chicago

Everyone (38) Business (66) Couples (96) Family (39) Friends (38) Other (28)
4

pretty good

Everyone

For the price, I was expecting much better. The sink was so small, there was barely any counter space, probably 2" at most so you couldn't really put much on the sink counter. Everything else was fine, I liked that there was a full-length mirror on the door. Good location in downtown Chicago, quick Uber/Lyft ride from everything. So I guess what you're really paying for is the location. Other than that, everything was very basic. The lobby gives off this fancy, swanky vibe, but the rooms were quite average. Staff was great and very helpful. They also have a bag check where you can check your bags before you check in and even after you check out if you don't want to be carrying your baggage with you while sightseeing.

By , from San Francisco, CA on Sep 15, 2017

1

annoying crooked staff.

Everyone

To start rooms are terribly humid why I don't know. The carpet feels disgusting and damp. The lobby is lovely but that's about it very noisy all hours of the night. I had something important to take care of and was very busy but the valet was uptight about me handling the valet charge for the night because I return my rental car but I was still staying there for another day. The SOB had the audacity to call me at 11 at night when I was already in bed because I had to work early in the morning at a trade show. That's not a respectful way to treat your guests. Furthermore I had my trade show equipment shipped to their and despite my instructions they took it off the pallet and damaged my brand new equipment. The damages came to approximately $200 they're trying to pass the buck and blame it on UPS. The thing is is there staff member told me that they took it off the pallet because it was too tall to put in the storage room for the luggage. The story later was it was off the pallet because everything was already disheveled when it arrived from UPS. The best thing about telling the truth is never having to remember what you said. These people are Crooks.

By on Aug 26, 2017

2

dirty and very outdated

Everyone

Room was small and dirty . Elevators small and take forever to come . Cleaning staff very rude .

By on Aug 20, 2017

1

old dirty rooms/ great location

Everyone

The lobby was very nice and matched the pictures on the internet, however the elevator which felt more like a dirty closet were extremely slow. The guest hallways carpeting is the worse with rips and stains galore. The hotel room was nothing like the picture on the internet. Room was small with terrible old furniture, lumpy mattress and noisy old air conditioner. I would be embarrassed to tell anyone i stayed there If they saw the conditions of the hotel

By on Aug 17, 2017

4

good location,nice roof top area, polite staff.

Everyone

hotel is beginning to show its age in the hallways and the individual bathrooms, but on the whole was a good decision.

By on Jun 29, 2017

1

we had no microwave or frig in a standard two bed

Everyone

We had no microwave or frig in a standard two bed room that costed 280 dollars . That's a shame. That's to much to not have that in the room and I had kids, all rooms should have a microwave for food.

By on Jun 27, 2017

1

out of date and run down.

Everyone

This hotel is very out of date, run down and not very clean. I would not suggest this hotel for co-workers, clients or friends. The carpet is coming up in the hallways, the toilet had stains, the bathroom floor had yellow stains, the bathroom did not have a counter, the list goes on.... Although the staff was nice, it is not a good value for the money spent.

By , from Minneapolis on May 18, 2017

Review comment responded on May 22, 2017

Thank you for taking the time to comment on your visit with us. I apologize for the concerns you faced. We are working hard on future enhancements and I hope you can give us another chance in the future. Thank you again.

2

worn out and lack of concern.

Everyone

While we expected that the hotel might be a bit dated, a little care would go a long way. The Hallway carpet was worn and coming apart at the seams. As a result of it being an older hotel, there were a limited number of plugs. Choose between the mini fridge, lights, tv, or bed lamps. Try not to trip over the wires around the room. While room was small, it was fine until we realized that the HVAC did not operate. Ok, it was cold outside, so the heat from the other rooms kept it comfortable. We came to enjoy Chicago, not the room, but after the second day, they neglected to change out the room. We came back at 10:00 p.m. to discover that the room had not been made. Too tired to call and wait for service. On check out, we identified problems and were presented with a room charge for drinks because the downstairs bar could not run the credit card. Not even a we are sorry. (They did make a note about the HVAC) And no, I was not raising a fuss, just letting them know they missed the mark....In a nice way.

By , from Rock Island on May 9, 2017

Review comment responded on May 11, 2017

Thank you for taking the time to share this feedback. We appreciate you choosing us and providing your honest assessment. We are working hard on improvements and hope you can give us another chance in the future.

5

i got a free upgrade by orbitz to a junior suite!

BusinessTravelers

I got a very large corner room, with windows on two walls, and very comfortable bed. Room was very clean and quiet, and this is a great location, only one block from Michigan Ave.

By , from Ann Arbor, MI on Apr 20, 2017

Review comment responded on Apr 22, 2017

Thank you for staying at The INN of Chicago. We appreciate your feed back...

3

great location, friendly staff

Everyone

Customer service is A+ Room was clean Great location for shopping

By , from indiana on Apr 20, 2017

Review comment responded on Apr 22, 2017

Thank you for staying at The Inn of Chicago