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Inn of Chicago

3.0 out of 5.0

Recent guest reviews

Great location, reasonable price. You need to bring your shower cap.

The hotel was very conveniently located. The staff was extremely helpful, friendly and welcoming. Special thanks to Sylvia who went above and beyond as a "concierge" of sorts for me. Another thanks to the very polite and patient woman waiting to clean my room as I checked out.

Three day weekend stay. Bellmen were on top of things, storing bags on early arrival and late departure, recommending great places to dine, giving directions and having transportation available. Room was small, elevators dinky, updated but older hotel, which that's just part of a downtown stay in Chicago so to be expected. Great location, walking distance to shopping, dining, lakefront, and many attractions. My only negative is that the room could use a mini fridge.

When I got there, the guy that did my check in was really rude and I could barely understand what he was saying for how fast he talked. After he was done and we got to our room it didn't match at all what it was shown on the website, dirty floors, dirty bed and bathtub (hair on both), old looking night stands and desk. Overall HORRIBLE. That same guy actually called me to ask how the room was and as I was telling him he hanged up on me and didn't even sent someone to check on the status of the room. Decided to go out and relax before coming back to the hotel and trying to fix it. When I finally did, another staff member was so ashamed about the whole situation (also acknowledging that that wasn't supposed to be my room for starter), she actually gave us an upgrade to a suite which was a much better and cleaner room. That's what saved my stay.

This was a great location, however it would have been nice to have access to a refrigerator and/or microwave to be able to use leftovers and/or store food purchases.

The hotel is a nice location, staff is friendly but the room was rundown, dirty and small.

The hallways look like a flop house with ripped carpet. No toilettetries when I. Heck in had to get them to bring me shampoo and soap. Never brought up extra toilet paper. The hotel need renovations it’s falling apart

This hotel is perfectly located in downtown Chicago. But the rooms are bare minimum basic. But based on the price, it's fare.

I travel to Chicago monthly, and stay downtown at a different hotel each time. With that said, I feel I have plenty to compare this hotel to. First impression: pictures online were great, when I arrived, the Lobby was impeccable and beautiful. Yes, they were supposed to take a deposit of $50, and mistakenly took one of $1003.00. ‘It happens’, I thought. They weren’t sure how to fix that...that worried me, so I offered to call my credit card company and charge back that portion. ‘That would be best’, the front desk girl said. Past that, I leave for my room. As soon as I walked into the hallway I thought ‘hey, this looks like a horror movie, where someone runs and gets murdered in an old building.’ Seconds later I enter my room, which was way different than the conveniently amazing pictures found on Orbitz. It’s like going out on a date for the first time and realizing that person had sent you pictures of herself (but when she was 40 years younger). The room was incredibly small. The bathroom was so tiny someone can be washing their feet in the shower, use the toilet and brush their teeth at the same time. I asked around and locals didn’t know of this Inn of Chicago. Now I understand why.

For the price, I was expecting much better. The sink was so small, there was barely any counter space, probably 2" at most so you couldn't really put much on the sink counter. Everything else was fine, I liked that there was a full-length mirror on the door. Good location in downtown Chicago, quick Uber/Lyft ride from everything. So I guess what you're really paying for is the location. Other than that, everything was very basic. The lobby gives off this fancy, swanky vibe, but the rooms were quite average. Staff was great and very helpful. They also have a bag check where you can check your bags before you check in and even after you check out if you don't want to be carrying your baggage with you while sightseeing.

To start rooms are terribly humid why I don't know. The carpet feels disgusting and damp. The lobby is lovely but that's about it very noisy all hours of the night. I had something important to take care of and was very busy but the valet was uptight about me handling the valet charge for the night because I return my rental car but I was still staying there for another day. The SOB had the audacity to call me at 11 at night when I was already in bed because I had to work early in the morning at a trade show. That's not a respectful way to treat your guests. Furthermore I had my trade show equipment shipped to their and despite my instructions they took it off the pallet and damaged my brand new equipment. The damages came to approximately $200 they're trying to pass the buck and blame it on UPS. The thing is is there staff member told me that they took it off the pallet because it was too tall to put in the storage room for the luggage. The story later was it was off the pallet because everything was already disheveled when it arrived from UPS. The best thing about telling the truth is never having to remember what you said. These people are Crooks.

Room was small and dirty . Elevators small and take forever to come . Cleaning staff very rude .

The lobby was very nice and matched the pictures on the internet, however the elevator which felt more like a dirty closet were extremely slow. The guest hallways carpeting is the worse with rips and stains galore. The hotel room was nothing like the picture on the internet. Room was small with terrible old furniture, lumpy mattress and noisy old air conditioner. I would be embarrassed to tell anyone i stayed there If they saw the conditions of the hotel

hotel is beginning to show its age in the hallways and the individual bathrooms, but on the whole was a good decision.

We had no microwave or frig in a standard two bed room that costed 280 dollars . That's a shame. That's to much to not have that in the room and I had kids, all rooms should have a microwave for food.

This hotel is very out of date, run down and not very clean. I would not suggest this hotel for co-workers, clients or friends. The carpet is coming up in the hallways, the toilet had stains, the bathroom floor had yellow stains, the bathroom did not have a counter, the list goes on.... Although the staff was nice, it is not a good value for the money spent.

While we expected that the hotel might be a bit dated, a little care would go a long way. The Hallway carpet was worn and coming apart at the seams. As a result of it being an older hotel, there were a limited number of plugs. Choose between the mini fridge, lights, tv, or bed lamps. Try not to trip over the wires around the room. While room was small, it was fine until we realized that the HVAC did not operate. Ok, it was cold outside, so the heat from the other rooms kept it comfortable. We came to enjoy Chicago, not the room, but after the second day, they neglected to change out the room. We came back at 10:00 p.m. to discover that the room had not been made. Too tired to call and wait for service. On check out, we identified problems and were presented with a room charge for drinks because the downstairs bar could not run the credit card. Not even a we are sorry. (They did make a note about the HVAC) And no, I was not raising a fuss, just letting them know they missed the mark....In a nice way.

I got a very large corner room, with windows on two walls, and very comfortable bed. Room was very clean and quiet, and this is a great location, only one block from Michigan Ave.

Customer service is A+ Room was clean Great location for shopping

We really enjoyed our stay. It was a great location from everywhere we wanted to visit.

162 E Ohio St Chicago IL

Hotel highlights

  • Walking distance to Tribune Tower and John Hancock Center
  • Free WiFi in public areas
  • Bar/lounge
  • Fitness center

Located in Near North Side, Inn of Chicago is within a 5-minute walk of Tribune Tower and within 15 minutes of other popular attractions like John Hancock Center. This 359-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, a coffee shop/café, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Wrigley Building and Chicago Water Tower.


Dining

Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

Inn of Chicago's 359 air-conditioned rooms provide MP3 docks, coffee makers, and phones. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.


Property features

Inn of Chicago features a fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is offered for USD 55.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and a terrace.

Room options

Traditional King Room

King 1 | Sleeps 2

Traditional Double Room

Full 2 | Sleeps 4

Accessible Queen Room

Queen 1 | Sleeps 2

Contemporary Queen Room

Queen 1 | Sleeps 2

Guest reviews for Inn of Chicago

Everyone (46) Business (66) Couples (96) Family (39) Friends (38) Other (28)
4
Everyone

Great location, reasonable price. You need to bring your shower cap.

By on Nov 11, 2017

5

wonderful stay

Business Travelers

The hotel was very conveniently located. The staff was extremely helpful, friendly and welcoming. Special thanks to Sylvia who went above and beyond as a "concierge" of sorts for me. Another thanks to the very polite and patient woman waiting to clean my room as I checked out.

By , from St. Paul on Nov 8, 2017

5

awesome staff

Everyone

Three day weekend stay. Bellmen were on top of things, storing bags on early arrival and late departure, recommending great places to dine, giving directions and having transportation available. Room was small, elevators dinky, updated but older hotel, which that's just part of a downtown stay in Chicago so to be expected. Great location, walking distance to shopping, dining, lakefront, and many attractions. My only negative is that the room could use a mini fridge.

By , from Omaha, NE on Oct 31, 2017

2

worst experience, slightly saved by a hotel employ

Everyone

When I got there, the guy that did my check in was really rude and I could barely understand what he was saying for how fast he talked. After he was done and we got to our room it didn't match at all what it was shown on the website, dirty floors, dirty bed and bathtub (hair on both), old looking night stands and desk. Overall HORRIBLE. That same guy actually called me to ask how the room was and as I was telling him he hanged up on me and didn't even sent someone to check on the status of the room. Decided to go out and relax before coming back to the hotel and trying to fix it. When I finally did, another staff member was so ashamed about the whole situation (also acknowledging that that wasn't supposed to be my room for starter), she actually gave us an upgrade to a suite which was a much better and cleaner room. That's what saved my stay.

By , from Miami, Fl on Oct 30, 2017

3

good location

Everyone

This was a great location, however it would have been nice to have access to a refrigerator and/or microwave to be able to use leftovers and/or store food purchases.

By on Oct 25, 2017

2

rundown

Everyone

The hotel is a nice location, staff is friendly but the room was rundown, dirty and small.

By on Oct 22, 2017

3

ok good location but condition is poor

Everyone

The hallways look like a flop house with ripped carpet. No toilettetries when I. Heck in had to get them to bring me shampoo and soap. Never brought up extra toilet paper. The hotel need renovations it’s falling apart

By on Oct 21, 2017

3

convenient and basic

Everyone

This hotel is perfectly located in downtown Chicago. But the rooms are bare minimum basic. But based on the price, it's fare.

By on Oct 20, 2017

2

inn of chicago should be out of chicago...

Everyone

I travel to Chicago monthly, and stay downtown at a different hotel each time. With that said, I feel I have plenty to compare this hotel to. First impression: pictures online were great, when I arrived, the Lobby was impeccable and beautiful. Yes, they were supposed to take a deposit of $50, and mistakenly took one of $1003.00. ‘It happens’, I thought. They weren’t sure how to fix that...that worried me, so I offered to call my credit card company and charge back that portion. ‘That would be best’, the front desk girl said. Past that, I leave for my room. As soon as I walked into the hallway I thought ‘hey, this looks like a horror movie, where someone runs and gets murdered in an old building.’ Seconds later I enter my room, which was way different than the conveniently amazing pictures found on Orbitz. It’s like going out on a date for the first time and realizing that person had sent you pictures of herself (but when she was 40 years younger). The room was incredibly small. The bathroom was so tiny someone can be washing their feet in the shower, use the toilet and brush their teeth at the same time. I asked around and locals didn’t know of this Inn of Chicago. Now I understand why.

By , from Fort Lauderdale, Florida on Oct 15, 2017

4

pretty good

Everyone

For the price, I was expecting much better. The sink was so small, there was barely any counter space, probably 2" at most so you couldn't really put much on the sink counter. Everything else was fine, I liked that there was a full-length mirror on the door. Good location in downtown Chicago, quick Uber/Lyft ride from everything. So I guess what you're really paying for is the location. Other than that, everything was very basic. The lobby gives off this fancy, swanky vibe, but the rooms were quite average. Staff was great and very helpful. They also have a bag check where you can check your bags before you check in and even after you check out if you don't want to be carrying your baggage with you while sightseeing.

By , from San Francisco, CA on Sep 15, 2017