We enjoyed our stay however I accidentally left some bathroom toiletries behind and when I called that evening they told me house keeping had left for the day and I would have to leave a message. Which I did. They called in the morning only to tell me that my items had been discarded. I understand that keeping all items found in rooms is difficult but I would think that giving guests a 12-24 hour window to reclaim their property would not be to much to ask. Some items can be quite costly to replace.
Orbitz is one of the worst ever travel sites. You don’t even know I cancelled and I’ve now spoken to 4 different Orbitz representatives who have made me get a doctors note for my sick daughter to obtain a refund of one single night hotel stay. Horrible.
Very pleasant and welcoming staff, clean room and common areas. The breakfast was quite good 3 of the 5 mornings we ate there. The only negatives were that the breakfast staff was usually grumpy and witnessed one man being very rude to some of the guests. We asked a question about the Shedd Aquarium and the 2 young men at the front desk did not know where or what it was! They had to Google it. We did not ask advice after that. But, when Cornelius and a young woman ( sorry do not know her name) were at the desk, they were always informative and helpful. Loved the location, too! Wiuld dtay again.
The hotel is located in a very lively part of town and it’s very easy to walk to nearby stores or restaurants.
Close to everything in downtown Chicago! Hotel Staff was excellent!
Only 1 elevator operating. Waiting in groups took time. Closed breakfast 20 minutes prior to published end time. We missed breakfast. On 12th floor and noisy. Should have realized upon check in ear plugs and noise machine on end table.
Great location. Close to restaurants and grocery store. Less than 30 minutes train/bus ride to museum campus. Walking distance to river cruise. Short bus ride to Navy Pier and parks. Across the street from fire station. Room has ear plugs and sound machine but it's not loud enough. Bring your own white noise machine if light sleeper. Good view of Willis Tower from room. Spacious room with seating area. Provide microwave upon request. No safe in the room. Elevator is slow. Complimentary breakfast in restaurant attached to hotel.
Great location, food/drink all over, close to downtown, clean and couldn't hear any neighbors.
We stayed here for a wedding and we were really pleased with this hotel. The size of the room was nice with a sectional couch for seating. The bathroom and everything was very modern. Friendly staff and a great breakfast the next morning. I would definitely stay there again!
Front desk girl in at 5:30 pm was so helpful , gave Total breakdown of hotel and everything I loved it . Breakfast bar is also very good with a lot of hot food items
loved the breakfast buffet and the bar. went to happy hour in the evening and breakfast in the morning
Awesome room, very clean, comfortable. Courteous front desk staff; great hot breakfast options.
Located in River North, Hyatt Place Chicago/River North is adjacent to State Street and within a 5-minute walk of other popular sights like House of Blues Chicago. This 212-room, 3.5-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.
Start your day off right with a free buffet breakfast offered each morning. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés.
The 212 accommodations feature sitting areas. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.
Renovated in 2016, Hyatt Place Chicago/River North offers a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 69 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
We enjoyed our stay however I accidentally left some bathroom toiletries behind and when I called that evening they told me house keeping had left for the day and I would have to leave a message. Which I did. They called in the morning only to tell me that my items had been discarded. I understand that keeping all items found in rooms is difficult but I would think that giving guests a 12-24 hour window to reclaim their property would not be to much to ask. Some items can be quite costly to replace.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I would like to personally let you know how gratifying it is to receive such a great review. And we are especially pleased you enjoyed our team and hotel. I have taken the liberty of sharing your review with our team. We like for you to feel at home with us, and we enjoyed having you as our guest. I apologize that your in room experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Thank you for your review! Come back and visit the city soon!!
Thank you for taking time out of your day to complete our guest survey. We are excited to see the 5 out of 5 and are looking forward to seeing you next visit.
I would like to personally let you know how gratifying it is to receive your kind feedback. I was delighted and was especially pleased to read your kind words about our team and hotel. I have taken the liberty of sharing your kind words with our team. We like for you to feel at home with us and we enjoyed having you as our guest.
Orbitz is one of the worst ever travel sites. You don’t even know I cancelled and I’ve now spoken to 4 different Orbitz representatives who have made me get a doctors note for my sick daughter to obtain a refund of one single night hotel stay. Horrible.
Very pleasant and welcoming staff, clean room and common areas. The breakfast was quite good 3 of the 5 mornings we ate there. The only negatives were that the breakfast staff was usually grumpy and witnessed one man being very rude to some of the guests. We asked a question about the Shedd Aquarium and the 2 young men at the front desk did not know where or what it was! They had to Google it. We did not ask advice after that. But, when Cornelius and a young woman ( sorry do not know her name) were at the desk, they were always informative and helpful. Loved the location, too! Wiuld dtay again.
I would like to personally let you know how gratifying it is to receive your kind feedback. I was delighted and was especially pleased to read your kind words about our team and hotel. I have taken the liberty of sharing your kind words with our team. We like for you to feel at home with us and we enjoyed having you as our guest.
Thank you for completing our survey. I do apologize that your experiences with us was not great.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
The hotel is located in a very lively part of town and it’s very easy to walk to nearby stores or restaurants.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
I would like to personally let you know how gratifying it is to receive your kind feedback. I was delighted and was especially pleased to read your kind words about our team and hotel. I have taken the liberty of sharing your kind words with our team. We like for you to feel at home with us and we enjoyed having you as our guest.