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Recent guest reviews

Easy access from the airport. Staff at check im was very helpful. Social evening and breakfast was a womderful treat. Food was good. Because of the time I travelled I wanted somewhere with an indoor pool. The indoor pool was nice and clean. Easy access to major attractions within walking distance. The only this that waa disappointed about my birthday was the treat of the COVID-19 I didnt get to explore the area that much. However I did walk to the Navy Pier, Macknificient Mike, The Chicago River and the Millenial Park

Staff was very nice! Noisy room, though. Could hear the person above my room and the hallway, even being in a corner room.

I liked the kitchen area to the hotel. I didn’t like that there wasn’t any drinking water available.

Service was not good. Requested baby crib before check in. It was not there when I arrived. Extra bedding had a blood stain on it. Request for delivery of baby crib and extra bedding was very slow. Pool area was constantly out of towels. Gym was too small.

Breakfast didn’t have waffles no fruits not much to select from

Breakfast was great added benefit to this property. Food was good and very friedly staff.

Perfect location, perfect for family. The staff was caring for our needs. Thanks to Erin for her personal sense of receptiveness.

Excellent hotel and location. We loved the room and location very much. Also the breakfast was very good.

Seemed some updates still needed. Furniture had noticeable wear. But a great value and location. Stayed before this trip and will stay again.

Great location and comfortable rooms. Check in was easy and employee at front desk was pleasant and helpful. However, the first impression of this hotel was NOT good. We pulled up expecting someone to meet us to park our car. No one did so we walked in. There was a man behind the valet desk and we walked up to him. He appeared to be busy so we just waited patiently. After a few minutes and him not even acknowledging us (he was facing us as we stood at the desk), I asked if we could leave our keys with him. He acted as if we were bothering him. Not a good first impression. Had similar issues throughout our stay with the valet staff - they need some serious customer service training. Other staff were terrific - helpful at breakfast. Oh, and about that breakfast, overall it was quite nice but on Saturday they kept running out of food. I get it - you are busy but at times there were NO hot entrees AT ALL. But the location cannot be beat - central to EVERYTHING!

The staff was very friendly. Everything was clean.

great location right south of Eately, couple of blocks from Michigan Ave. lots of stuff nearby. room was very quiet. great breakfast. parking cheaper than other properties.

The staff, especially the breakfast staff, are courteous and efficient.

Nice hotel. Close to key locations and silent rooms

Great location and plenty of shopping and restaurants close by

the location and the size of the room plus it cleanings is super for the money paid. Just the parking is too expensive, but you always can find the cheaper rate through the spothero app Will definitely stay for my next Chicago downtown trip

It’s a suite, so it’s nice and roomy. I had a great view and free breakfast. Room service didn’t get to my room until 4pm...they must have been really busy that day. Not sure about the key swipe elevator, it confused most, but hey it’s all about security.

Clean, updated decor, warm pool and great breakfast.

Convenient location for shopping and easy access to public transportation. The hotel is very clean and the food was very good. The staff was friendly and accommodating. The doormen were especially great at giving directions which made it easy to get around the city.

East Grand Avenue Chicago IL

Hotel highlights

  • Steps from State Street and Michigan Avenue
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour business center

Located in River North, Homewood Suites by Hilton Chicago Downtown is next to popular attractions like State Street and Michigan Avenue. This 233-room, 3-star hotel has free breakfast, free in-room WiFi, and a 24-hour business center.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

The 233 accommodations feature kitchens and space to spread out with sitting areas. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers.


Property features

Renovated in 2016, Homewood Suites by Hilton Chicago Downtown offers free WiFi in public areas, a 24-hour business center, and a free grocery shopping service. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Chicago Downtown

Everyone (16) Couples (41) Business (11) Family (71) Friends (12) Other (3)
5
Everyone

Easy access from the airport. Staff at check im was very helpful. Social evening and breakfast was a womderful treat. Food was good. Because of the time I travelled I wanted somewhere with an indoor pool. The indoor pool was nice and clean. Easy access to major attractions within walking distance. The only this that waa disappointed about my birthday was the treat of the COVID-19 I didnt get to explore the area that much. However I did walk to the Navy Pier, Macknificient Mike, The Chicago River and the Millenial Park

By , from New York on May 6, 2020

Review comment responded on May 6, 2020

Thank you for your feedback

4
Business Business

Staff was very nice! Noisy room, though. Could hear the person above my room and the hallway, even being in a corner room.

By on Mar 20, 2020

Review comment responded on Mar 23, 2020

Thank you for your feedback!

5
Partner Couples

I liked the kitchen area to the hotel. I didn’t like that there wasn’t any drinking water available.

By on Jan 28, 2020

Review comment responded on Jan 29, 2020

Thank you for your feedback, please come visit us again!

2
Family Friends

Service was not good. Requested baby crib before check in. It was not there when I arrived. Extra bedding had a blood stain on it. Request for delivery of baby crib and extra bedding was very slow. Pool area was constantly out of towels. Gym was too small.

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Oh no! We never like seeing feedback like this. We are so sorry if there were any service short comings during your stay. We hope this won't prevent you from trying us again in the future.

3
Family with small children

Breakfast didn’t have waffles no fruits not much to select from

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you for your comments! Since our menu rotates, we don't always have waffles available, please visit us again and I'm sure we will!

5
Family

Breakfast was great added benefit to this property. Food was good and very friedly staff.

By on Nov 17, 2019

Review comment responded on Nov 18, 2019

We love hearing from happy guests, thank you for the kind review!

3
Everyone

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

Thank you for your rating.

5
Family

Perfect location, perfect for family. The staff was caring for our needs. Thanks to Erin for her personal sense of receptiveness.

By on Sep 1, 2019

Review comment responded on Sep 3, 2019

Thank you for the great comments, and for recognizing Erin! We hope that you'll visit us again soon!

5
Family with small children Family

Excellent hotel and location. We loved the room and location very much. Also the breakfast was very good.

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Wow, thank you for the excellent review, please come see us again soon!

4
Everyone

Seemed some updates still needed. Furniture had noticeable wear. But a great value and location. Stayed before this trip and will stay again.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thank you for the kind review! Please, if anything is ever not right in your room, let us know right away!

Homewood Suites by Hilton Chicago Downtown

40 East Grand Avenue, Chicago, IL 60611
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