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Recent guest reviews

Wish the gym and pool were open, but because of Covid they weren't

Great

Nice location, easy walking distance to multiple attractions

We moved from the first room she to a smoke smell (cigarette) in the room. They were very accommodating and moved us to a new room. Then, another party on the floor was loud and smoking (marijuana). I was told I was going to be brought air fresheners and they would send someone to walk the floors. Not sure if someone walked the floor but we were never brought air fresheners. The smell came in waves as they were constantly smoking. The next morning the smell came back stronger. I let them know and they said they were a non smoking facility and they would have the managers walk the floor. Both encounters the staff was super nice but I felt like there was no follow through and the smell unfortunately occurred throughout our entire stay. This hotel used to be our #1 place to stay with our kids. We even recommended this hotel to our family and friends. We will not be doing so anymore and this wteekend was our last weekend that we will stay at this property. The pool is also still closed which I did know about prior and was told we would get bagged breakfast instead of the continental. The pound cake, nature valley bar, and yogurt was a bit of a disappointment as well. Not sure why bagels with cream cheese or something more substantial wasn't an option. The staff has always been kind and friendly but unfortunately that doesn't outweigh the cons that were experienced.

El desayuno fue lo único que no me pareció acorde con el precio

easy access to the surroundings and a pleasant atmosphere in the hotel

This place was a disaster. Check in was inconvenient. No one offered to help with your luggage. Had to go to the 6th floor for lobby to check in and then come back down to unload and bring it up to your room and then come back down to park your car in a parking garage across the street. Loud people partying and yelling all night. You’re supposed to have a key to go up the elevator except for the lobby, but there were just random sketchy people waiting for you to come in the elevator and just come up with you. There’s only security at night but the guy just sat there and wasn’t really doing his job. Essentially, anyone can come in and out of the building, I didn’t feel safe at all. No Covid protocol, crowds of people in lobby, in elevator, and huge groups of people coming in like they were there for a big party. Staff was not helpful. Did not offer luggage help. Parking was off site in a separate parking garage, full of random homeless people coming in and out asking for food and money. Room had a couch that was disgustingly brown and full of stains. The room looked like it’s been through the weather. Wouldn’t stay here again.

Ghetto hotel. First time last time. I was surprised since it was Hilton’s hotel. Dirty and cheap.

Very spacious and clean

My room was ok. I didn't feel it was clean. I don't know if it was due to the smell of cigarettes, the two smoked cigarettes I found behind the night stand while looking for the outlet to plug my phone because the decorative lamp with USB port was not work or the dirt on the rug. The hotel advertise it's smoke free but the inconsiderate smokers want to smoke any way. There was commotion on my floor had to call the front desk. The staff was the highlight of my stay.

Easy access from the airport. Staff at check im was very helpful. Social evening and breakfast was a womderful treat. Food was good. Because of the time I travelled I wanted somewhere with an indoor pool. The indoor pool was nice and clean. Easy access to major attractions within walking distance. The only this that waa disappointed about my birthday was the treat of the COVID-19 I didnt get to explore the area that much. However I did walk to the Navy Pier, Macknificient Mike, The Chicago River and the Millenial Park

Staff was very nice! Noisy room, though. Could hear the person above my room and the hallway, even being in a corner room.

I liked the kitchen area to the hotel. I didn’t like that there wasn’t any drinking water available.

East Grand Avenue Chicago IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour business center
  • Concierge services
  • Laundry facilities

Located in River North, Homewood Suites by Hilton Chicago Downtown is next to State Street and Michigan Avenue. This 233-room, 3-star aparthotel has in-room conveniences like kitchens, MP3 docks, and sitting areas.


Rooms

Each apartment features a kitchen and space to spread out with a sitting area. A 32-inch LCD TV is available for entertainment, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a coffee maker, and free weekday newspapers.


Property features

Renovated in 2016, Homewood Suites by Hilton Chicago Downtown offers free WiFi in public areas, a 24-hour business center, and a free grocery shopping service. If you drive, self parking is USD 45 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Chicago Downtown

Everyone (13) Couples (2) Family (18)
5
Partner Couples

Wish the gym and pool were open, but because of Covid they weren't

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Thank you for your posting, our fitness center is open however. Hope to see you again soon!

5
Family

Great

By on Jul 17, 2021

Review comment responded on Jul 20, 2021

Thank you for the great rating!

4
Family Business Business

Nice location, easy walking distance to multiple attractions

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

Thank you for the great comments!

2
Family with small children

We moved from the first room she to a smoke smell (cigarette) in the room. They were very accommodating and moved us to a new room. Then, another party on the floor was loud and smoking (marijuana). I was told I was going to be brought air fresheners and they would send someone to walk the floors. Not sure if someone walked the floor but we were never brought air fresheners. The smell came in waves as they were constantly smoking. The next morning the smell came back stronger. I let them know and they said they were a non smoking facility and they would have the managers walk the floor. Both encounters the staff was super nice but I felt like there was no follow through and the smell unfortunately occurred throughout our entire stay. This hotel used to be our #1 place to stay with our kids. We even recommended this hotel to our family and friends. We will not be doing so anymore and this wteekend was our last weekend that we will stay at this property. The pool is also still closed which I did know about prior and was told we would get bagged breakfast instead of the continental. The pound cake, nature valley bar, and yogurt was a bit of a disappointment as well. Not sure why bagels with cream cheese or something more substantial wasn't an option. The staff has always been kind and friendly but unfortunately that doesn't outweigh the cons that were experienced.

By on May 24, 2021

Review comment responded on May 24, 2021

Hello Anonymous and thank you for your review! We are very sorry to see that due to other guests' behavior, you had a poor experience. We hope that you'll consider this an isolated incident, and not reflective directly on the services or staff of the hotel.

5
Family

By on Apr 30, 2021

Review comment responded on May 3, 2021

Thank you for the great rating!

4
Family with small children Family

El desayuno fue lo único que no me pareció acorde con el precio

By on Apr 25, 2021

Review comment responded on Apr 27, 2021

Muchas gracias por sus revision. Realmente apreciamos que se haya tomado un minuto de su valioso tiempo para compratir sus comentarios acerca de su visita en nuestro hotel. Esperamos verle de nuevo muy pronto.

5
Family with small children

easy access to the surroundings and a pleasant atmosphere in the hotel

By on Apr 20, 2021

Review comment responded on Apr 21, 2021

Thank you for the great review!

2
Family with small children

This place was a disaster. Check in was inconvenient. No one offered to help with your luggage. Had to go to the 6th floor for lobby to check in and then come back down to unload and bring it up to your room and then come back down to park your car in a parking garage across the street. Loud people partying and yelling all night. You’re supposed to have a key to go up the elevator except for the lobby, but there were just random sketchy people waiting for you to come in the elevator and just come up with you. There’s only security at night but the guy just sat there and wasn’t really doing his job. Essentially, anyone can come in and out of the building, I didn’t feel safe at all. No Covid protocol, crowds of people in lobby, in elevator, and huge groups of people coming in like they were there for a big party. Staff was not helpful. Did not offer luggage help. Parking was off site in a separate parking garage, full of random homeless people coming in and out asking for food and money. Room had a couch that was disgustingly brown and full of stains. The room looked like it’s been through the weather. Wouldn’t stay here again.

By on Apr 19, 2021

Review comment responded on Apr 20, 2021

Hello and thank you for your review! We are so sorry to see that you had a poor experience with us! Yes, like many urban hotels, our lobby is not on street level, and due to extremely low business levels, there currently no valet parking or bell staff. Only registered guests with room keys can access the hotel beyond the lobby. We trust that you alerted us to anything that was suspicious, partying, etc., so we could address it for you right away. As mentioned, the hotel does not currently have parking; we do however sell tickets for the garage across the street from the hotel at a discounted rate. This garage is not affiliated to the hotel, and guests are are not obligated to use this discount; as there are plenty of hand apps available as well.

2
Family Family

Ghetto hotel. First time last time. I was surprised since it was Hilton’s hotel. Dirty and cheap.

By on Apr 11, 2021

Review comment responded on Apr 11, 2021

Dear anonymous, although we appreciate your feedback we would welcome any support for comments such as this.

5
Family

Very spacious and clean

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Thank you for the great review!

Homewood Suites by Hilton Chicago Downtown

40 East Grand Avenue, Chicago, IL 60611
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