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Holiday Inn Chicago-Mart Plaza River North

3.5 out of 5.0

Recent guest reviews

This was our first visit to Chicago. The hotel and staff were amazing. They went out of their way to meet any and all our needs. We were treated like we were famous!!! I wouldn't consider staying anywhere else the next time I visit Chicago. The hotel was in the downtown area and located near everything!!! Thank you Orbitz for the hook up!!!!!

The place is very nice, people were friendly and the view was awesome. Location is excellent

Nice and clean. great views. Breakfast was good, although i thought it was over priced at $21 for buffet.

We live in chicago and wanted a night away from the children. We got it at this hotel hotel! Not only that we had an absolutely awesome view of the city all night long. Pillows were comfy, our room was quiet. Only draw back is the shower pressure is terrible and the tub is miniature sized. But that wasn't a huge deal since we were there more for a getaway than a spa experience in the bathroom.

Only thing missing is a hot tub Nice pool and workout facilities Easy cab access Cost of parking a little high-35 a night

Friendly staff and clean rooms. Johnny the door man and Angelica the receptionist were very helpful!

nice area, very clean hotel. There is shops that are attached to this hotel so It made it easier to get food when in a rush.

The location has a great view. A little odd that the lobby is on the 15th floor and the building is in odd place and the taxi driver had trouble getting there even with GPS. The hotel itself is nice. A bit elegant in common areas.

The staff was very helpful and professional, made the trip seem easy.

The room was nice however the bed was severely uncomfortable and seemed worn. Also, the service at the Merchant Cafe was very slow due to what appeared to be result of being understaffed. Only 1 server at 7:00 pm on Valentine's day

I had asked for an early check in coming from Miami in advance. The account was noted accordingly, unfortunately the room blocked was unavailable, however the front desk was kind enough to check me in and give me an awesome room. As I opened the door it faced a large window which had one of the most beautiful views of the city I feel. It faced the river , its bridges and some of the most impressive buildings I have ever seen. Being born and raised in NYC, and living presently in Miami, that is a huge complement. Kudos to the Holiday Inn and its staff.

The hotel was in a great location. Understanding the competition in town for rooms with concert I thought that the price was still steep for what it offered.

Once we realized the lobby is on the 15th floor, we were set. A bit confusing at first. Staff was very professional and friendly. Room was large, clean, and over looked the Chicago River. We would stay again.

The hotel met my expectation as I have stayed there during my previous trips to Chicago. This time around it was very noisy, something I have not experienced in the past.

Hotel and room were clean. The front desk clerks were very nice and also was able to get us a room earlier then reservation time. The only drawback was that the bed being a bit lumpy.

The hotel was great. Very convenient for the things we wanted to do. We wanted to eat at several of the places around hotel as well as some of the social places for the night time. The hotel was very clean and the staff was great and friendly. Convenient to red line and blue line. Exactly what we expected. We want to two cubs games, the 360, navy pier, millennium park.

The overall experience was very good. The location was good. Close enough to Riverwalk & far enough to the chaos (traffic & crowded). The hotel bar was great. It had great views & it was relaxing. The only thing I would note is the registration staff could have done a better job. At check in our room was not available. They took my information & said they would call when ready. That never happened. I had to call to verify.

Located in the heart of downtown, this is one of the nicest hotel I've stayed. The room and lobby has nice view of Chicago river and some great skylines. Staff is courteous and rooms are clean and well maintained. Breakfast is too good to miss. Definitely would recommend.

Upon arriving to the hotel I found the parking and path to the front desk (on 15th floor) to be confusing. Once to the lobby it was very nice and had a good atmosphere. When I arrived at my room I noticed two things. First, a lack of plugs to run laptop, chargers, etc. Second I found easy mac dried up and left on floor under desk. I decided this was a vacuuming mistake and could look past. As the stay progressed I noticed other issues such as no toilet paper, no bars of soap, a rag on curtain rod in bathroom, and a long hair in sink. I told the situation to the people at the front desk who said This is unacceptable someone will be in touch! This turned out to be an empty promise as no one ever got in contact with me about the issues.

I felt that everything in the hotel was good for our stay. It is not very convenient to us for shopping and making a meal, because around the hotel there are not big markets for the shopping and food. It would be good if you could support free breakfast. In addition, it is a bit expensive for the hotel.

350 West Mart Center Drive Chicago IL

Hotel highlights

  • Walking distance to Merchandise Mart and Ford Center for the Performing Arts Oriental Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Near North Side, Holiday Inn Chicago-Mart Plaza River North is within a 5-minute walk of Merchandise Mart and within 15 minutes of other popular attractions like Ford Center for the Performing Arts Oriental Theatre. This 3.5-star hotel welcomes guests with 521 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located in central Chicago, the hotel is also near Willis Tower and Skydeck Ledge.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, available for a fee.


Rooms

The 521 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Holiday Inn Chicago-Mart Plaza River North have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 41.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 17 meeting rooms, a 24-hour business center, and a computer station.

Room options

Standard Room

King 1 | Full 1 | Sleeps 4

Premium Room, 2 Double Beds, River View

Full 2 | Sleeps 4

Premium Room, 1 King Bed, River View

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Holiday Inn Chicago-Mart Plaza River North

Everyone (10) Couples (46) Business (42) Family (31) Friends (15) Other (11)
5

our hotel was located downtown w/a terrific view.

Everyone

This was our first visit to Chicago. The hotel and staff were amazing. They went out of their way to meet any and all our needs. We were treated like we were famous!!! I wouldn't consider staying anywhere else the next time I visit Chicago. The hotel was in the downtown area and located near everything!!! Thank you Orbitz for the hook up!!!!!

By on Apr 4, 2017

Review comment responded on Apr 11, 2017

Dear Guest, It was our pleasure hosting you at the Holiday Inn Mart Plaza for your first visit to Chicago! We could not be happier to read of your 5-star experience and appreciate the recommendation on Orbitz. We look forward to your next stay in downtown Chicago!

5
Everyone

The place is very nice, people were friendly and the view was awesome. Location is excellent

By on Feb 21, 2017

Review comment responded on Mar 2, 2017

Dear Traveler, Your 5-star review on Orbitz is greatly appreciated! We look forward to your next stay at the Holiday Inn Chicago Mart Plaza River North!

5
Everyone

Nice and clean. great views. Breakfast was good, although i thought it was over priced at $21 for buffet.

By on Feb 5, 2017

Review comment responded on Feb 20, 2017

Dear Traveler, Thank you for sharing your 5-star review and recommendation of the Holiday Inn Chicago Mart Plaza River North! We hope to welcome you back as our guest in the future!

4

staycation

Everyone

We live in chicago and wanted a night away from the children. We got it at this hotel hotel! Not only that we had an absolutely awesome view of the city all night long. Pillows were comfy, our room was quiet. Only draw back is the shower pressure is terrible and the tub is miniature sized. But that wasn't a huge deal since we were there more for a getaway than a spa experience in the bathroom.

By , from live here on Oct 16, 2016

Review comment responded on Oct 21, 2016

Dear Guest, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North to host your Staycation! We’re delighted you enjoyed our downtown location near top restaurants in River North and shopping on the Magnificent Mile. We hope our awesome views, clean, comfortable accommodations, and friendly service are reasons for you to stay with us again for your next staycation!

4

nice 20 min walk to magnificent mile and park

Everyone

Only thing missing is a hot tub Nice pool and workout facilities Easy cab access Cost of parking a little high-35 a night

By , from dearborn mi on Apr 3, 2016

4

nice hotel, walking distance to downtown chicago

Everyone

Friendly staff and clean rooms. Johnny the door man and Angelica the receptionist were very helpful!

By on Mar 31, 2016

5
Everyone

nice area, very clean hotel. There is shops that are attached to this hotel so It made it easier to get food when in a rush.

By on Mar 23, 2016

4

nice hotel odd setup

Everyone

The location has a great view. A little odd that the lobby is on the 15th floor and the building is in odd place and the taxi driver had trouble getting there even with GPS. The hotel itself is nice. A bit elegant in common areas.

By , from RI on Mar 6, 2016

5

nice location, beautiful views

Everyone

The staff was very helpful and professional, made the trip seem easy.

By , from Buffalo, Illinois on Feb 23, 2016

4

good for get away

Everyone

The room was nice however the bed was severely uncomfortable and seemed worn. Also, the service at the Merchant Cafe was very slow due to what appeared to be result of being understaffed. Only 1 server at 7:00 pm on Valentine's day

By , from indiana on Feb 16, 2016