Skip to main content
Beginning of main content

Holiday Inn Chicago-Mart Plaza River North

3.5 out of 5.0

Recent guest reviews

Right in the middle of everything, and always perfect when attending an event at the Merchandise Mart. Always book this in the winter months, as with the snow this past week, never needed a coat with the walkway directly attached to the Mart.

Hotel was great the kids loved rooms were clean staff was very professional

Low water pressure. Felt like I was showering in light rain. But location is amazing with nice restaurants.

People who works at the hotel treat you offensive, bad attittude bad service in general. It is not a good experience

The room was nice and clean. I really enjoyed my stay but when i first got there to check in they had like 5 stations to check people in and only had 1 person checking people in so it took a long time....

Stayed on the 22nd floor in a king bed room. View was nice except for the giant spiders outside the window. Beds were new and the room was clean. I did talk to the staff about the air not working in our room, but nothing was done that I noticed...I had to sleep on top of sheets. Other than that, it was an ok stay.

The staff at the front desk upgraded us to an amazing view of the River for the wife's birthday.

This was our first visit to Chicago. The hotel and staff were amazing. They went out of their way to meet any and all our needs. We were treated like we were famous!!! I wouldn't consider staying anywhere else the next time I visit Chicago. The hotel was in the downtown area and located near everything!!! Thank you Orbitz for the hook up!!!!!

The place is very nice, people were friendly and the view was awesome. Location is excellent

Nice and clean. great views. Breakfast was good, although i thought it was over priced at $21 for buffet.

We live in chicago and wanted a night away from the children. We got it at this hotel hotel! Not only that we had an absolutely awesome view of the city all night long. Pillows were comfy, our room was quiet. Only draw back is the shower pressure is terrible and the tub is miniature sized. But that wasn't a huge deal since we were there more for a getaway than a spa experience in the bathroom.

Only thing missing is a hot tub Nice pool and workout facilities Easy cab access Cost of parking a little high-35 a night

Friendly staff and clean rooms. Johnny the door man and Angelica the receptionist were very helpful!

nice area, very clean hotel. There is shops that are attached to this hotel so It made it easier to get food when in a rush.

The location has a great view. A little odd that the lobby is on the 15th floor and the building is in odd place and the taxi driver had trouble getting there even with GPS. The hotel itself is nice. A bit elegant in common areas.

The staff was very helpful and professional, made the trip seem easy.

The room was nice however the bed was severely uncomfortable and seemed worn. Also, the service at the Merchant Cafe was very slow due to what appeared to be result of being understaffed. Only 1 server at 7:00 pm on Valentine's day

I had asked for an early check in coming from Miami in advance. The account was noted accordingly, unfortunately the room blocked was unavailable, however the front desk was kind enough to check me in and give me an awesome room. As I opened the door it faced a large window which had one of the most beautiful views of the city I feel. It faced the river , its bridges and some of the most impressive buildings I have ever seen. Being born and raised in NYC, and living presently in Miami, that is a huge complement. Kudos to the Holiday Inn and its staff.

The hotel was in a great location. Understanding the competition in town for rooms with concert I thought that the price was still steep for what it offered.

Once we realized the lobby is on the 15th floor, we were set. A bit confusing at first. Staff was very professional and friendly. Room was large, clean, and over looked the Chicago River. We would stay again.

350 West Mart Center Drive Chicago IL

Hotel highlights

  • Walking distance to Merchandise Mart and Ford Center for the Performing Arts Oriental Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Near North Side, Holiday Inn Chicago-Mart Plaza River North is within a 5-minute walk of Merchandise Mart and within 15 minutes of other popular attractions like Ford Center for the Performing Arts Oriental Theatre. This 3.5-star hotel welcomes guests with 521 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located in central Chicago, the hotel is also near Willis Tower and Skydeck Ledge.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, available for a fee.


Rooms

The 521 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Holiday Inn Chicago-Mart Plaza River North have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 41.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 17 meeting rooms, a 24-hour business center, and a computer station.

Room options

Standard Room

Full 1 | King 1 | Sleeps 4

Premium Room, 2 Double Beds, River View

Full 2 | Sleeps 4

Premium Room, 1 King Bed, River View

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Holiday Inn Chicago-Mart Plaza River North

Everyone (17) Couples (46) Business (42) Family (31) Friends (15) Other (11)
4

holiday inn mart, chicago

Everyone

Right in the middle of everything, and always perfect when attending an event at the Merchandise Mart. Always book this in the winter months, as with the snow this past week, never needed a coat with the walkway directly attached to the Mart.

By , from Dallas on Feb 7, 2018

4
Everyone

Hotel was great the kids loved rooms were clean staff was very professional

By on Jan 15, 2018

3

nice location, improper amenities

Everyone

Low water pressure. Felt like I was showering in light rain. But location is amazing with nice restaurants.

By , from new york on Dec 29, 2017

Review comment responded on Jan 12, 2018

Dear Jay, We appreciate your honest feedback and apologize for the low water pressure experienced during your stay. Should you or any guest experience this in the future, please feel welcome to contact the Front Desk and we are happy to send up a member of our Engineering team. Thank you and we look forward to your next stay!

2

bad service

Everyone

People who works at the hotel treat you offensive, bad attittude bad service in general. It is not a good experience

By , from bogota on Dec 7, 2017

4
Everyone

The room was nice and clean. I really enjoyed my stay but when i first got there to check in they had like 5 stations to check people in and only had 1 person checking people in so it took a long time....

By on Sep 11, 2017

Review comment responded on Sep 15, 2017

Thank you for your review. We apologize that you had to wait to be checked in. We will share your comments with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4

nice city view

Everyone

Stayed on the 22nd floor in a king bed room. View was nice except for the giant spiders outside the window. Beds were new and the room was clean. I did talk to the staff about the air not working in our room, but nothing was done that I noticed...I had to sleep on top of sheets. Other than that, it was an ok stay.

By , from Chicago on Sep 5, 2017

Review comment responded on Sep 15, 2017

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5

wife's birthday

Everyone

The staff at the front desk upgraded us to an amazing view of the River for the wife's birthday.

By , from Orlando, FL on Sep 5, 2017

Review comment responded on Sep 15, 2017

Thank you for your kind review! Could we use this photo on social media and credit you?

5

our hotel was located downtown w/a terrific view.

Everyone

This was our first visit to Chicago. The hotel and staff were amazing. They went out of their way to meet any and all our needs. We were treated like we were famous!!! I wouldn't consider staying anywhere else the next time I visit Chicago. The hotel was in the downtown area and located near everything!!! Thank you Orbitz for the hook up!!!!!

By on Apr 4, 2017

Review comment responded on Apr 11, 2017

Dear Guest, It was our pleasure hosting you at the Holiday Inn Mart Plaza for your first visit to Chicago! We could not be happier to read of your 5-star experience and appreciate the recommendation on Orbitz. We look forward to your next stay in downtown Chicago!

5
Everyone

The place is very nice, people were friendly and the view was awesome. Location is excellent

By on Feb 21, 2017

Review comment responded on Mar 2, 2017

Dear Traveler, Your 5-star review on Orbitz is greatly appreciated! We look forward to your next stay at the Holiday Inn Chicago Mart Plaza River North!

5
Everyone

Nice and clean. great views. Breakfast was good, although i thought it was over priced at $21 for buffet.

By on Feb 5, 2017

Review comment responded on Feb 20, 2017

Dear Traveler, Thank you for sharing your 5-star review and recommendation of the Holiday Inn Chicago Mart Plaza River North! We hope to welcome you back as our guest in the future!