Apparently this building is so old that there can only be heat OR air conditioning on at a time. Since I stayed in what is technically a winter month, the heat was on. Since the weather outside was in the mid-fifties, the room was very warm. When I first arrived, the thermostat read 75 degrees. I turned the unit off, but it only got down to 71 degrees. Technicians suggestion was to open a window. I expect way more out of a Hilton property.
I like the large rooms, the beds however were not comfortable. The location was also a plus. The staff’s attitude can improve, NONE of the employees I interacted with were friendly, this was shocking to me for HH. They ALL need some serious training, especially the ones answering the phones, good grief where did you find these people or who trained them? They all have zero professionalism, it seemed like they were doing me a favor by staying there. The least that you can do is fake a smile, try it out, it would do wonders.
Right next to lake Michigan and Grant park and steps from Buddy Guys legends! Clean and reasonable cost for the room.
The history of this hotel is fascinating. Love the glamor of the lobby and grand ballroom. Booked this hotel for a volleyball conference based on fact that I was told there was a Free shuttle from hotel to conference center. Upon arrival when asking how often shuttle runs was told that there was no shuttle. Had to Uber back and forth which was anything from $12-17 per ride. Also didn’t appreciate charge for storing luggage!!
Location was great. Beautiful, well-maintained and clean. The employees are very helpful and friendly. The only thing we didn’t like was one of the hotel “ambassadors” who initially helped us find the Uber drop off locations, but proceeded to push us to make a decision at that moment to take a “special offer” for being Honors members. We were visibly in a hurry and she wasn’t being considerate about it at all. That one moment nearly ruined an otherwise pristine impression on the hotel.
Everything was smooth. No issues. We'll run establishment.
Long line to check in and then received a a nonlake view after paying for a lake view!!
No individual hvac for lakefront rooms. If you are going to charge extra for those rooms, install fans or window units. Solution to opening a window which have never been clean is terrible solution for this type of hotel. So we slept in a room that stayed 77 to 78 degrees, will never come back to this hotel. Check in took nearly 1 hour and 10 mins.
There were dirty trays in the hallway for over 36 hours. The thermostat in our room didn’t work properly and after calling twice someone from maintenance ‘fixed’ it while we were gone by turning it off and opening a window. Unfortunately we had to sleep for three nights in a room at 75 degrees and didn’t sleep well. However, I will say the staff was exceptionally professional and friendly.
Everything was absolutely great was able to check in earlier than 3pm. The hotel was beautiful and the staff was very friendly, welcoming and helpful.
The choice of restaurants and menu was very limited!? and they charged an upgrade fee for a room as Std. Room with King Bed was NOT available.
Christmas decorations. The proximity to everything
Location is great. Rooms were nice. Staff very friendly, however staff kept trying to sell me other vacations.
I think there needed to be better bedding. The pool are was nice.
Located in The Loop, Hilton Chicago is adjacent to Grant Park and within a 10-minute walk of other popular attractions like Art Institute of Chicago. This 1544-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a health club, and a spa tub.
There are ample dining options with 3 onsite restaurants, including 720 South Bar and Grill, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.
Hilton Chicago's 1544 rooms provide coffee makers, free weekday newspapers, and laptop-compatible safes. 37-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include phones, ironing boards, and desks.
Guests staying at Hilton Chicago enjoy an indoor pool, a health club, and a spa tub. Valet parking is offered for USD 79.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this historic hotel include free WiFi in public areas, a conference center, and a business center.
Apparently this building is so old that there can only be heat OR air conditioning on at a time. Since I stayed in what is technically a winter month, the heat was on. Since the weather outside was in the mid-fifties, the room was very warm. When I first arrived, the thermostat read 75 degrees. I turned the unit off, but it only got down to 71 degrees. Technicians suggestion was to open a window. I expect way more out of a Hilton property.
Dear Valued Guest, Thank you for your feedback. We genuinely appreciate your positive rating of our overall service and accommodations. We look forward to welcoming you back and serve you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Brian Marchi Hotel Manager
I like the large rooms, the beds however were not comfortable. The location was also a plus. The staff’s attitude can improve, NONE of the employees I interacted with were friendly, this was shocking to me for HH. They ALL need some serious training, especially the ones answering the phones, good grief where did you find these people or who trained them? They all have zero professionalism, it seemed like they were doing me a favor by staying there. The least that you can do is fake a smile, try it out, it would do wonders.
Dear Valued Guest, Thank you for taking a moment to share review with us. We genuinely apologize for the service discrepancies you have experienced as highlighted in your comments. This is certainly not the normal high level of service that we provide and uphold. Your feedback has been shared with our team in the appropriate departments for corrective action. It is our priority to prevent similar occurrences from happening again. We truly appreciate your input as this will be used as one of our training tool towards the improvement of our team and service. We hope that you will consider staying with us again. Sincerely, Brian Marchi Hotel Manager
Dear Valued Guest, Thank you for your feedback. It was a pleasure to receive your positive rating in our overall service and accommodations. We hope to welcome you back the next time your travels take you back t0 Chicago! Sincerely, Brian Marchi Hotel Manager
Right next to lake Michigan and Grant park and steps from Buddy Guys legends! Clean and reasonable cost for the room.
Dear Valued Guest, Thank you for your feedback. We are thrilled to receive the 5 star rating of your stay experience at the Hilton Chicago! I am delighted to read that you were able to enjoy your stay and appreciate our clean rooms and convenient location. We look forward to welcoming you back, so you can enjoy our 5 star service again. Sincerely, Brian Marchi Hotel Manager
The history of this hotel is fascinating. Love the glamor of the lobby and grand ballroom. Booked this hotel for a volleyball conference based on fact that I was told there was a Free shuttle from hotel to conference center. Upon arrival when asking how often shuttle runs was told that there was no shuttle. Had to Uber back and forth which was anything from $12-17 per ride. Also didn’t appreciate charge for storing luggage!!
Dear Valued Guest, Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. Thank you once more for staying with us, please feel free to contact us if there is anything myself or my team can do to provide further assistance. Sincerely, Brian Marchi Hotel Manager
Location was great. Beautiful, well-maintained and clean. The employees are very helpful and friendly. The only thing we didn’t like was one of the hotel “ambassadors” who initially helped us find the Uber drop off locations, but proceeded to push us to make a decision at that moment to take a “special offer” for being Honors members. We were visibly in a hurry and she wasn’t being considerate about it at all. That one moment nearly ruined an otherwise pristine impression on the hotel.
Dear Valued Guest, Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. Thank you once more for staying with us, please feel free to contact us if there is anything myself or my team can do to provide further assistance. Sincerely, Brian Marchi Hotel Manager
Everything was smooth. No issues. We'll run establishment.
Dear Valued Guest, Thank you for sharing a five star rating of your stay experience at the Hilton Chicago! I am delighted to read that you had a smooth experience at our hotel. We always try our best to give you the best and have a memorable stay. During your next visit to the windy city, we look forward to welcoming you back. Sincerely, Brian Marchi Hotel Manager
Long line to check in and then received a a nonlake view after paying for a lake view!!
Dear Valued guest, Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I would like to personally apologize you were not given the correct room type at check in. We are grateful for your feedback and I will be reviewing your comments with the team to ensure we addressing this. Once again, thank you for sharing your feedback. We look forward to welcoming you back again soon! Sincerely, Brian Marchi Hotel Manager
No individual hvac for lakefront rooms. If you are going to charge extra for those rooms, install fans or window units. Solution to opening a window which have never been clean is terrible solution for this type of hotel. So we slept in a room that stayed 77 to 78 degrees, will never come back to this hotel. Check in took nearly 1 hour and 10 mins.
Dear Valued guest, Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I would like to personally apologize for the issues you experienced from our HVAC system. We are grateful for your feedback and I have brought this to attention of our Engineering Department. Once again, thank you for sharing your feedback. We look forward to welcoming you back again soon! Sincerely, Brian Marchi Hotel Manager
Dear Valued Guest, Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our management team for review. The next time you have the opportunity to travel to the area, I do hope that you will be our guest again – thank you for your review. Sincerely, Brian Marchi Hotel Manager