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Hilton Chicago- Michigan Ave Cultural Mile

4.0 out of 5.0

Recent guest reviews

Nothing. There was multiple bugs in my room and I had to leave the room at 3:30 AM because of the infestation. The hotel staff was rude and it was by far the worst experience I have ever had at a hotel.

Staff at check in were excellent, it was unfortunate that WiFi and gym were not included.

This was one of the best hotels that o have every stayed at!

Great room with a spectacular view! Perfect location for us!

Great visit! Celebrated my daughters 21st birthday downtown.

The only problem was that the hotel heater room 1101 did not work properly (the thermostat needs to be fixed).

Paid for an upgrade - but did not like the view on the initial room, since we had paid for a great view. Complained to the front desk, who said that there was another room we could be given in the front of the hotel, but it was not cleaned. We were told to leave our luggage. Did not hear from hotel, as they said we would be called when our room was available. I called, told there was a room we "could be switched to" although the front desk said our name would be put on that room before we left. We were given the exact same room two floors down when we returned. Not the room at the front of the hotel with the lake view as originally told! We were not charged for the upgrade, but still, we were told we had the proper room in our name when we left them with our luggage in hold. They gave that room to someone else!

Great location and a friendly hotel staff made our stay wonderful!

Our view out the window was a brick wall. We're Hilton Honors members, but didn't get credits because we booked through Orbitz. We DID get our complimentary bottles of water & were told we also would have complimentary WIFI, but never could connect. The message light was on almost non stop. The message was about checking out & I listened to it many times, the light would quit flashing & then start again. I followed check out instructions from VM, they didn't work, was told they were transferring me, no one ever picked up. Can't adjust room temp below 70. Stayed here for proximity to Hot Chocolate 5K in Grant Park. Did so last year & had a great view of park. Pretty disappointed

Hotel is old but well kept. It is rather far from all action but is close to Art Museum and Millennium Park. Staff are kind. It was a good stay.

720 S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Columbia College Chicago and State Street
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool

Located in The Loop, Hilton Chicago- Michigan Ave Cultural Mile is adjacent to Columbia College Chicago and within a 10-minute walk of other popular attractions like Grant Park. This 1544-room, 4-star hotel has an indoor pool along with a health club and a spa tub.


Dining

Relish the American cuisine at 720 South Bar and Grill, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.


Rooms

A 37-inch TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and a laptop-compatible safe.


Property features

Guests of Hilton Chicago- Michigan Ave Cultural Mile have access to an indoor pool, a health club, and a spa tub. Self parking is offered for USD 62.00 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this historic hotel include free WiFi in public areas, a business center, and express check-in.

Room options

Executive Room, 2 Double Beds

Full 2 | Sleeps 4

Suite, 2 Bedrooms (Parlor)

King 1 | Sleeps 6

Room, 2 Double Beds, 2 Bathrooms

Full 2 | Sleeps 4

Luxury Suite, 1 King Bed

King 1 | Sleeps 6

Guest reviews for Hilton Chicago- Michigan Ave Cultural Mile

Everyone (68) Business (62) Couples (85) Family (79) Friends (28) Other (18)
4
Everyone

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, Brian Marchi Hotel Manager

5
Everyone

By on Mar 30, 2019

5
Everyone

By on Mar 17, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thanks for staying with us and for your positive score. We work hard to make our guests happy and appreciate your feedback! We hope to see you again! Sincerely, Brian Marchi Hotel Manager

1
Business Business Travelers

Nothing. There was multiple bugs in my room and I had to leave the room at 3:30 AM because of the infestation. The hotel staff was rude and it was by far the worst experience I have ever had at a hotel.

By on Mar 15, 2019

Review comment responded on Mar 15, 2019

Dear Guest, Thank you for your feedback. We apologize for the difficulties you experienced during your stay. Please know that we will forward your comments to the appropriate team for review.

5
Everyone

By on Mar 11, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thanks for staying with us and for your positive score. We work hard to make our guests happy and appreciate your feedback! We hope to see you again! Sincerely, Brian Marchi Hotel Manager

5
Everyone

Staff at check in were excellent, it was unfortunate that WiFi and gym were not included.

By on Mar 11, 2019

Review comment responded on Mar 30, 2019

Dear Valued Guest, Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. We appreciate your positive scores in relation to our front desk staff. We will definitely pass your feedback along to our team regarding the wifi and gym charge. Thank you again for your feedback. Sincerely, Candace Schultz

5
Family with small children

This was one of the best hotels that o have every stayed at!

By on Mar 3, 2019

5
Everyone

By on Feb 17, 2019

5
Everyone

By on Feb 1, 2019

5
Everyone

Great room with a spectacular view! Perfect location for us!

By , from Excelsior mn on Jan 21, 2019

Hilton Chicago- Michigan Ave Cultural Mile

720 S Michigan Ave, Chicago, IL 60605