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Hilton Chicago- Michigan Ave Cultural Mile

4.0 out of 5.0

Recent guest reviews

This hotel is conveniently located close to the Chicago Art Institute and the Field museum as well as many area restaurants and the theater.

I arrived at the hotel early in the day, and they were able to get me a room. Everyone was kind and friendly and most important helpful. The rooms were clean and had everything you need.. Plus the hotel is a great location. I would recommend this hotel.

I stayed with my two children, aged 4 and 8. We loved the hotel. Very clean and the staff was very nice. They put us in a room with two bathrooms without us asking for any sort of upgrade. The hotel is walking distance to pretty much everything downtown and public transportation to any part of the city you could want to see. There's a very convenient cafe downstairs in the lobby. The rooms are a good size as well.

Friendly staff , clean hotel and close to everything. I was pleasantly surprised .

Ten years ago, we stayed in The Hilton-Chicago. It was magical. We stayed in a gorgeous room with two beds and two bathrooms. The staff were attentive, friendly and helpful. Our week in Chicago was unforgettable, in no smal part due to our hotel. Fast forward, our daughter is considering SAIC. Without hesitation, we return to Chicago Hilton. Much has changed in the intervening decade. While the entrance, staircases and lobby are still beautiful, the lobby and front desk staff were missing or cold, bordering on hostile. We hauled our own bags as no doorman could be found. The front desk man dripped sarcasm as he checked us in. I mentioned being an HH member, and he audibly scoffed. Our stay still doesn’t appear in my HH account. We went up to our room, recalling the beauty of our previous trip. Disappointment. While this room did have two bathrooms, which was a wonderful plus, the room itself was tiny, cramped cold and decorated in a minimalist modern motel style that could have been anywhere. The heat didn’t work. When I picked up the Chicago book off the nightstand shelf, dust flew everywhere. The blankets were thin and worn, sandwiched between sheets. In the freezing room, this was insufficient, and there were no extras on closet shelves. Housekeeping had to be asked twice to come for one request.

Overall our stay was nice. The amenities were good. Only downfall is that room service was closed the entire time we stayed. Gym was nice: Decent equipment, lap pool, jacuzzi.

Too slow when checking in, about 30 mins, shower head in the room it was missing a gasket, bathroom wet all the time. Still a good hotel to stay.

Love the location. Staff is amazing. It is simple a beautiful hotel. Went at Christmas and the decorations, and the hussle and bussle certainly puts you in the holiday spirit! Going back in three weeks for more!

This hotel was nice but I’m surprised they didn’t charge me a elevator tax for using their elevators. Every little thing in this hotel, you pay for. Things that would be included with any other hotel stay are not here. The most frustrating being WiFi. Of course guests who are traveling probably are expecting WiFi at a hotel, but who expects to pay per day to use internet at a hotel?

The staff at registration gave us some recommendations on brunch restaurants, showed us pictures and how to get there. She upgraded my room from 1 king bed to 2 queen bed with city view. She even gave me wifi password for free. Super nice girl!!!!

It is in a prime location, however there is a park across the street from hotel that has live music, probably quite often and can be heard clearly in the front hotel rooms. The air conditioning was not the greatest, our room was hot and never really cooled down even when we adjusted the thermostat. Front desk said it takes a while.

Excellent facility, very satisfied parking charges to high.

Great Location on Michigan Ave, close to everything and the L. Lovely hotel with lots of nice amenities. It is a huge property used for conferences but a great value to stay in the heart of Chicago. Would highly recommend for a nice stay in a great location.

Over an hour to check in Dirty glasses left out in front of our door , and dirty sheets Window left open

Enjoyed the hotel, it's a long walk down the Magnificent Mile but still a great location across from the park and near so many restaurants. The onsite restaurant is very good.

The Hilton has a great location for visiting museums and shopping. The room was way over priced. It was small, had a window with a view of the roof, no exhaust fan in the bathroom, bathroom door handle had a loose screw and soap was rationed.

Perfect location for us. Directly across from the Millennium Park area and within 10 minute walking distances of both the Blue Line and Metra trains. There is a FedEx Office onsite for printing and shipping. The hotel is beautiful with brass doors, rich woods and opulent paintings. The rooms are nice and clean- a little on the small side. Good fitness area. Lots of eating options- all good. Staff is courteous and very helpful.

Kitty Osheas was great. The convenience of having a cafe to get breakfast was nice. Plenty of elevators so it was quick to get to your room.

The hotel was in a perfect location, close to everything we wanted to do in Chicago. We were able to walk everywhere.

Initially, as our room faced west, overlooking the 'Loop' trains which were obviously running constantly and very noisy, it was disturbing. However, as we got used to it, it was acceptable, and did not bother us too much! The hotel has a great history, and is really very impressive. The breakfast/brunch selection was a real treat!

720 S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Grant Park and Art Institute of Chicago
  • Onsite dining
  • Indoor pool
  • Health club

Located in South Loop, Hilton Chicago- Michigan Ave Cultural Mile is adjacent to Columbia College Chicago and within a 5-minute walk of other popular sights like Grant Park. This 4-star hotel welcomes guests with conveniences like 3 restaurants, an indoor pool, and a health club. Centrally located in Chicago, the hotel is also a short walk from Art Institute of Chicago and Millennium Park.


Dining

Relish the American cuisine at 720 South Bar and Grill, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All air-conditioned rooms feature coffee makers, free weekday newspapers, and safes. Guests can expect WiFi, wired Internet, and 37-inch TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Guests of Hilton Chicago- Michigan Ave Cultural Mile have access to an indoor pool, a health club, and a rooftop terrace. Valet parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include 50 meeting rooms, a business center, and express check-in.

Guest reviews for Hilton Chicago- Michigan Ave Cultural Mile

Everyone (26) Business (62) Couples (85) Family (79) Friends (28) Other (18)
4

convenient location

Families

This hotel is conveniently located close to the Chicago Art Institute and the Field museum as well as many area restaurants and the theater.

By on Apr 14, 2018

5
Everyone

I arrived at the hotel early in the day, and they were able to get me a room. Everyone was kind and friendly and most important helpful. The rooms were clean and had everything you need.. Plus the hotel is a great location. I would recommend this hotel.

By on Mar 26, 2018

5

nice, clean, conveniently located

Everyone

I stayed with my two children, aged 4 and 8. We loved the hotel. Very clean and the staff was very nice. They put us in a room with two bathrooms without us asking for any sort of upgrade. The hotel is walking distance to pretty much everything downtown and public transportation to any part of the city you could want to see. There's a very convenient cafe downstairs in the lobby. The rooms are a good size as well.

By on Feb 19, 2018

5

great hotel 😁

Everyone

Friendly staff , clean hotel and close to everything. I was pleasantly surprised .

By , from saginaw michigan on Feb 12, 2018

3

loss of a legend

Everyone

Ten years ago, we stayed in The Hilton-Chicago. It was magical. We stayed in a gorgeous room with two beds and two bathrooms. The staff were attentive, friendly and helpful. Our week in Chicago was unforgettable, in no smal part due to our hotel. Fast forward, our daughter is considering SAIC. Without hesitation, we return to Chicago Hilton. Much has changed in the intervening decade. While the entrance, staircases and lobby are still beautiful, the lobby and front desk staff were missing or cold, bordering on hostile. We hauled our own bags as no doorman could be found. The front desk man dripped sarcasm as he checked us in. I mentioned being an HH member, and he audibly scoffed. Our stay still doesn’t appear in my HH account. We went up to our room, recalling the beauty of our previous trip. Disappointment. While this room did have two bathrooms, which was a wonderful plus, the room itself was tiny, cramped cold and decorated in a minimalist modern motel style that could have been anywhere. The heat didn’t work. When I picked up the Chicago book off the nightstand shelf, dust flew everywhere. The blankets were thin and worn, sandwiched between sheets. In the freezing room, this was insufficient, and there were no extras on closet shelves. Housekeeping had to be asked twice to come for one request.

By , from New Orleans on Jan 18, 2018

4

great gym/pool

Everyone

Overall our stay was nice. The amenities were good. Only downfall is that room service was closed the entire time we stayed. Gym was nice: Decent equipment, lap pool, jacuzzi.

By , from Chicago on Jan 15, 2018

4

nice, in the center of many activities

Everyone

Too slow when checking in, about 30 mins, shower head in the room it was missing a gasket, bathroom wet all the time. Still a good hotel to stay.

By , from Santa Monica Ca on Dec 10, 2017

5

my favorite hotel in chicago!

Everyone

Love the location. Staff is amazing. It is simple a beautiful hotel. Went at Christmas and the decorations, and the hussle and bussle certainly puts you in the holiday spirit! Going back in three weeks for more!

By , from Michigan on Nov 30, 2017

3

nice hotel off park, makes you pay for everything

Everyone

This hotel was nice but I’m surprised they didn’t charge me a elevator tax for using their elevators. Every little thing in this hotel, you pay for. Things that would be included with any other hotel stay are not here. The most frustrating being WiFi. Of course guests who are traveling probably are expecting WiFi at a hotel, but who expects to pay per day to use internet at a hotel?

By on Nov 7, 2017

5

nice hotel! super nice staff!

Everyone

The staff at registration gave us some recommendations on brunch restaurants, showed us pictures and how to get there. She upgraded my room from 1 king bed to 2 queen bed with city view. She even gave me wifi password for free. Super nice girl!!!!

By , from Minneapolis, MN on Sep 21, 2017