First, I typed in W Chestnut St. NAV took me to a factory. Called the hotel to get directions, a foreigner answered and told me i can't help you. Someone at the factory knew about the hotel and told me how to get there. You have tovtype in West instead of W. Upon arrival, no staff at check-in. Waited about 20 minutes, then started to look for her. She was downstairs with the cleaning personnel. When i asked about the check in person, she snapped at me and said the sign says be back in 15 minutes. She finally came up, asked about early check in, she said no. Can i park in your lot until i check in? No. Had to pay for street parking for two hours. Checked in later, asked where do i park? That will cost you an additional $100. No food, no room service, no safe box (which they did have) but you have to bring your own lock. No coffee machine in your room, you had to go to the basement for coffee. No tv guide. If you had an emergency during after-hours, you had to TEXT them the nature of the emergency. $620 for this? Totally disappointed with hotel and Orbitz for promoting this garbage hotel.
Unique space, great central location, perfect for a night out with friends while stopping by the city. Front desk staff was friendly and helpful.
Don’t stay here Staff rude Room was not cleaned Amenities were a bunch of broken games Kitchen area was like a feat party hit it dirty dishes in sink They had parking but didn’t plow it so you had to use paid parking at $32. a night or street parking $4.50 an hour Asked for manager several times staff never sent me info Not around any restraints you can walk to but one bar close Says close to things it’s not Everything a done and more paid parking Asked for delivery restraints they didn’t know of any but one and promised to send info never did No mini bar no food available And again staff rude Didn’t get towels til next day - I asked for when I checked in - had to ask again when I left for day Didn’t get shampoo etc til next even
Located in Downtown Chicago, The Chicago Hotel Collection River North is a leisurely stroll from popular sights such as Michigan Avenue and John Hancock Center. The 52 rooms at this 3-star hotel include Smart TVs, TVs, and premium bedding.
Guests can expect to find free WiFi and 40-inch Smart TVs with digital channels and Netflix. Beds sport premium bedding and bathrooms offer hair dryers. Free local calls, safes, and desks are also standard. Housekeeping is available once per stay.
The Chicago Hotel Collection River North features a gym, free WiFi in public areas, and microwave in a common area. Self parking is available for USD 59.95 per night. Front-desk staff can assist with luggage storage, securing valuables, and concierge services. Additional amenities include a refrigerator in a common area, a meeting room, and an arcade/game room.
First, I typed in W Chestnut St. NAV took me to a factory. Called the hotel to get directions, a foreigner answered and told me i can't help you. Someone at the factory knew about the hotel and told me how to get there. You have tovtype in West instead of W. Upon arrival, no staff at check-in. Waited about 20 minutes, then started to look for her. She was downstairs with the cleaning personnel. When i asked about the check in person, she snapped at me and said the sign says be back in 15 minutes. She finally came up, asked about early check in, she said no. Can i park in your lot until i check in? No. Had to pay for street parking for two hours. Checked in later, asked where do i park? That will cost you an additional $100. No food, no room service, no safe box (which they did have) but you have to bring your own lock. No coffee machine in your room, you had to go to the basement for coffee. No tv guide. If you had an emergency during after-hours, you had to TEXT them the nature of the emergency. $620 for this? Totally disappointed with hotel and Orbitz for promoting this garbage hotel.
Unique space, great central location, perfect for a night out with friends while stopping by the city. Front desk staff was friendly and helpful.
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.
Thank you for your feedback. We're sorry you were not completely satisfied with your experience and we are working diligently to correct what you encountered. We do hope you enjoyed your trip otherwise and will stay with us again next time you're in the area.
Don’t stay here Staff rude Room was not cleaned Amenities were a bunch of broken games Kitchen area was like a feat party hit it dirty dishes in sink They had parking but didn’t plow it so you had to use paid parking at $32. a night or street parking $4.50 an hour Asked for manager several times staff never sent me info Not around any restraints you can walk to but one bar close Says close to things it’s not Everything a done and more paid parking Asked for delivery restraints they didn’t know of any but one and promised to send info never did No mini bar no food available And again staff rude Didn’t get towels til next day - I asked for when I checked in - had to ask again when I left for day Didn’t get shampoo etc til next even
We're sorry you were not completely satisfied with your recent stay. Due to the large amount of snow and ice accumulated recently, we closed our parking lot. We apologize for the inconvenience. We recommend GrubHub, Uber Eats or DoorDash for folks looking for restaurant delivery, and will be partnering with a local restaurant shortly to provide delivery for our guests. All toiletries are in room upon check in. We apologize for the delay of the additional toiletries and towels and will work hard to ensure that does not occur again.
Dear Thomas, We have never had a guest tell us they can't locate our hotel, any phone application will take you directly to our location. You checked in at 4:07pm, which is ONLY 7 minutes after check-in starts. Parking is 49.95 per night, it has never been 100 and never will. If you have any more concerns or questions for us to clarify, please do not hesitate to reach out again.