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Recent guest reviews

Elavator was broke. Staff seemed overwhelmed and impartial.

rooms not available until 7pm. they refused to clean our room when we asked for it. they asked us to put trash in the hallway. rude. terrible experience overall.

The corner suite feels luxurious. The bathroom has a large counter and the fixtures feel like a high end home. We couldn't have a better place to get ready in front of this giant, well lit mirror. My favorite bathroom so far in all my travels to Chicago.

The view was beautiful and the staff was very friendly.

The art work was amazing & fun. Johnny, the concierge was very pleasant & helpful. The room was super-clean & fresh.

East Ontario Street Chicago IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Spa
  • 24-hour fitness center
  • 24-hour business center

Located in River North, 21c Museum Hotel Chicago is a leisurely stroll from popular sights such as John Hancock Center and Chicago Riverwalk. This 4-star hotel has 297 guestrooms and offers a full-service spa, a 24-hour gym, and free in-room WiFi.


Rooms

All 297 rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and 42-inch plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and desks are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at 21c Museum Hotel Chicago enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 46 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include conference space, a 24-hour business center, and express check-in.

Room options

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Studio, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for 21c Museum Hotel Chicago

Everyone (3) Couples (1) Family (4)
1
Family with small children

Elavator was broke. Staff seemed overwhelmed and impartial.

By on Sep 7, 2021

Review comment responded on Oct 1, 2021

Dear Paul, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Chicago. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, 21c Chicago

1
Family

rooms not available until 7pm. they refused to clean our room when we asked for it. they asked us to put trash in the hallway. rude. terrible experience overall.

By on Jul 28, 2021

3
Everyone

By on Jul 17, 2021

3
Everyone

By on Jun 14, 2021

5
Partner Couples Business Business

The corner suite feels luxurious. The bathroom has a large counter and the fixtures feel like a high end home. We couldn't have a better place to get ready in front of this giant, well lit mirror. My favorite bathroom so far in all my travels to Chicago.

By on May 27, 2021

4
Family

The view was beautiful and the staff was very friendly.

By on Apr 6, 2021

Review comment responded on Apr 6, 2021

Thank you for the review. We are happy the view and staff were highlights of your stay. We hope to see you again in the future.

5
Everyone

By on Nov 2, 2020

Review comment responded on Nov 2, 2020

Thank you for choosing 21c Museum Hotel! We are very glad to see that you had a good stay with us. Take care, stay safe, and we hope to see you again soon. From all of us at 21c, thank you!

5
Family Family

The art work was amazing & fun. Johnny, the concierge was very pleasant & helpful. The room was super-clean & fresh.

By , from West Chester, PA on Mar 4, 2020

Review comment responded on Mar 5, 2020

Dear Judy, Thank you so much for sharing your 21c Chicago experience. Thank you especially for specifically mentioning Johnny exemplary demeanor and service! Your kind comments have been shared with him. The next time your travels return you to Chicago, we look forward to welcoming you back to 21c!!

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