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Recent guest reviews

There was open drink bottles spilled in the refrigerator and the dead bolt was broken. There was used q-tips and beer bottle caps on the floor on the porch. They charged my card $158 without telling me. The only charge they said they were going to charge was $25. They claimed that orbitz didn’t send payment so they charged my card for what was due. They claim now that it will go back on my card since we checked out. We will see.

I liked the quiet location and easy commute to the airport

No available parking near my room. Had to park in an unsafe area and walk a far distance to the room.

Did not feel safe on this property While walking to our room at after checkin at 3am, there were two different places where intimidating figures were just standing around, it’s 3am! In fact, we had another reservation here on the backend of our trip and we didnt even bother to show up. Didnt ask orbitz for a refund either. We just ate the cost, it is that bad

Do not stay at this hotel ! If you do for some reason don’t stay in building 5 or 7 . I stayed in building 5 3 months ago and it had bed bugs. I got bit EVERYWHERE. Then I had an emergency trip and everywhere else was sold out or really expensive so I made the dumb mistake of going back and they tried to put me back in building 5 and I told them no so they moved me to building 7 which was to my surprise actually cleaner then the other , BUT I woke up and was making my bed and ANOTHER bed bug. I took it to the office to show them along with pictures and videos I took and I was told I’d revive a call and a refund in 24 hours and I still have yet to hear back or get a refund.

Nice facility all together but could use some renovating in bathrooms ceilings and cubbords

The bathroom was not clean. There was hair in the bathtub and on the floor of the bathroom. Also, the trash from the previous guest was under the sink. The cleaning crew didn’t do a good job. The hotel looked like it use to be a Residence Inn. It was old and not renovated. If I had to stay here again I could, but it’s not my first choice. Also, I was charged a $25 deposit. Later that night at 1 am my credit card was charged another $50 for no apparent reason. That was 3 days ago and I’m still waiting for this charge to be put back on my card. When I called customer service, they could not explain why this charge was taken off my card. Not the greatest experience.

We stayed a couple of years ago and had a VERY good stay, this year was fine except for the cleanliness of the room. We found out that the rooms are deep cleaned only after five guests. Most places do this after each guest. The floors where so dirty you couldn't walk around bare footed without getting gross feet. When we washed our feet the wash cloths/towels were black!

It was okay, stayed before and that experience was better

Hotel rooms were very clean. Grounds could be nicer. Breakfast was over at 9 am and you had to walk to other eating facilities. Very inconvenient. We were expecting a hotel and dId not know that this was an extended stay facility. Other guests congregated in the parking lot at night. Overall not a bad experience but I would not go back.

Had a stay from 9/5-9/7. Hotel looks as if it was recently updated. Facilities and rooms appear as advertised however roaches were observed upon arrival in my suite. Staff were immediately notified however no maintenance staff nor otherwise came to inspect my room nor offer me an alternative suite. I was bitten repeatedly during my stay and could not figure out what was doing it. On my final night I found bed bugs on my bed and took pictures as well as filmed them with my phone. I went downstairs and reported to staff and the staff took my complaint and gave me her name. The manager was not onsite at the time. Because I had not received a phone call regarding my concerns the following day I called back to the hotel to speak to the manager whom was not there. The staff I spoke to via phone denied that an employee by the name of the woman whom I initially filed complaint with, worked there. Now nearly 2 weeks later and multiple messages left for the manager I have not received a follow-up to my complaints. Each time I called during his scheduled work hours the staff reports he is not there however has not been on vacation. I filed a complaint with the Wyndham hotel group which is the Corporation for the Hawthorne Suites on 8/9/2017 . I was informed that the complaint would be resolved by the 9/15. Today is 9/20 and they have yet to contact me. I am appalled by the lack of customer service and efficiency of this hotel group.

A random stranger said to me at breakfast that this was the worst hotel he has ever stayed at, but I wouldn't go that far.

Nice front desk staff. The room had some nice decor and features, the kitchen was pretty nice, new floors, and was clean, but...it would take a total gut to bring it up to the basic Wyndham standards. The bathroom, oh boy. And one of the bedrooms had a ceiling fan that was literally dangling by its wires...over the bed. Dangling! I am also pretty sure the beds were supposed to have sheets on BOTH sides of the blanket, not just on top; it was icky to imagine how many guests had used a blanket that was going to be against my skin. It was a no-vacancy weekend, of the eclipse, but did they really run out of sheets?? So yes, I can see that someone is trying to make it look nice, but it needs way more attention to details and renovation.

This hotel was disguising and we had to be moved 3 times to just to find something somewhat livable. The floors had not been vacuumed or the laminate moped or swept. The sheets had stains and their was a layer of dust everywhere. The prior guests had ripped the smoke detector from the ceiling and their ashes were still on the window sill. We took tons of pictures and took to the manager to discuss. The manger, Felecia, was rude and was defensive about all the pictures and reported she has watched her cleaning lady clean our room. I think the standards for cleaning need to be re-evaluated for this hotel if they expect customers to pay.

Hotel room smelled like smoke. No parking at. Nights.

Terrible hotel! The furniture in the picture is actually in the room but the room itself is disgusting and looks like something out of an 80's movie. It's extremely dingy and dirty. My guess is Wyndam just bought a couple years ago, put a fresh coat of paint on and threw in some modern furniture. I tried canceling my reservation once I saw the room but wasn't able to. There was hair all over the bathroom, dirty footprints on the tile, and black mold growing on the fabric shower curtain. We showered with sandals on we were so uncomfortable. There were bugs throughout the room - one of which was so big that when we killed it, it left a blood stain on the bed. The room wreaked of smoke and was incredibly stuffy. When I went to make coffee in the morning, found a dirty coffee pot with burnt on coffee and old moldy grounds in the basket. Seriously, don't stay here. It looks kind of cutesy from the outside but is not worth $60 a night moreless the amount they're asking for it. This is honestly what you expect when you pay$39 a night at some unknown name hotel on the side of the road.

This motel could be A1 if only it was cleaned. Floors were filthy. Once I cleaned the floors, bathroom and side tables and made sure the filthy doona didn't touch our faces, the king size bed was super comfortable. The stairs, front entrance and paths need a good steam clean. Mould everywhere. As for pool and BBQ area it was just filthy. Paths need a leaf blower each day. Over flowing rubbish bins should not greet guests on arrival. The place needs love and a motivated staff. For $67 special price slash a night it suited us. Kitchen was great. The place needs new doonas, steam cleaned couches and curtains washed. The smell of pets??? hits you as you enter the rooms. Convenient location. Quiet if on top floor.

Hawthorn Suites by Wyndham in North Charleston, SC is the WORST hotel we have ever stayed in. From the unprofessional staff, dirty floors, overflowing toilets, unsanitary presentation in the lobby / dining area, and worst of all cockroaches in the rooms this place needs to be avoided at all costs. Hawthorn Suites (I use this term very LOOSELY) is a walking health code violation and I have reported them to the local North Charleston Code Enforcement department. Now my negative review has nothing to do with Orbitz. The Orbitz representative was wonderful and she ensured my remaining three nights were refunded to my card which I received yesterday. I have always had a positive experience booking through Orbitz and unfortunately they do not know what is going on at this Hawthorn Suites location in North Charleston. Somebody needs to investigate this hotel because my review isn't the only negative one it has received. Will it take a guest getting sick at this Hawthorn location before somebody at Wyndham Corporate finally investigates? I hope not.

Northwoods Blvd North Charleston SC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Northwoods Mall, Hawthorn Suites by Wyndham North Charleston, SC is within a 10-minute drive of Charleston Tanger Outlets. This 96-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center.


Dining

Free hot/cold buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Guests can expect to find WiFi and 32-inch a TV with cable channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a kitchen, a living room, and a refrigerator. Weekly housekeeping is available.


Property features

Guests of Hawthorn Suites by Wyndham North Charleston, SC have access to an outdoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking (Two-Bedroom Suite)

Queen 2 | Sleeps 5

Studio Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Suite, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Hawthorn Suites by Wyndham North Charleston, SC

Everyone (27) Couples (4) Business (2) Family (10) Friends (1) Other (1)
2
Families Family with small children Friends

There was open drink bottles spilled in the refrigerator and the dead bolt was broken. There was used q-tips and beer bottle caps on the floor on the porch. They charged my card $158 without telling me. The only charge they said they were going to charge was $25. They claimed that orbitz didn’t send payment so they charged my card for what was due. They claim now that it will go back on my card since we checked out. We will see.

By on Jul 15, 2019

Review comment responded on Jul 15, 2019

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

3
Everyone

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

On behalf of our entire staff thank you for staying with us and for rating your stay.

4
Business Business Travelers

I liked the quiet location and easy commute to the airport

By on May 28, 2019

Review comment responded on May 28, 2019

It means so much to have earned your business. We appreciate the feedback regarding our location. We hope to someday have another opportunity to host your stay.

3
Business Business Travelers

No available parking near my room. Had to park in an unsafe area and walk a far distance to the room.

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our parking and area. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

1
Families

Did not feel safe on this property While walking to our room at after checkin at 3am, there were two different places where intimidating figures were just standing around, it’s 3am! In fact, we had another reservation here on the backend of our trip and we didnt even bother to show up. Didnt ask orbitz for a refund either. We just ate the cost, it is that bad

By , from Sacramento CA on Apr 4, 2019

Review comment responded on Apr 30, 2019

I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

1
Everyone

Do not stay at this hotel ! If you do for some reason don’t stay in building 5 or 7 . I stayed in building 5 3 months ago and it had bed bugs. I got bit EVERYWHERE. Then I had an emergency trip and everywhere else was sold out or really expensive so I made the dumb mistake of going back and they tried to put me back in building 5 and I told them no so they moved me to building 7 which was to my surprise actually cleaner then the other , BUT I woke up and was making my bed and ANOTHER bed bug. I took it to the office to show them along with pictures and videos I took and I was told I’d revive a call and a refund in 24 hours and I still have yet to hear back or get a refund.

By on Jan 31, 2019

Review comment responded on Feb 4, 2019

I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4
Everyone

Nice facility all together but could use some renovating in bathrooms ceilings and cubbords

By , from Seattle on Nov 27, 2018

Review comment responded on Nov 27, 2018

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our facility. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4
Everyone

By on Sep 16, 2018

Review comment responded on Sep 17, 2018

It was our priviledge to earn your business and we hope to host you again on your next trip.

3

has potential but didn’t make the cut

Everyone

The bathroom was not clean. There was hair in the bathtub and on the floor of the bathroom. Also, the trash from the previous guest was under the sink. The cleaning crew didn’t do a good job. The hotel looked like it use to be a Residence Inn. It was old and not renovated. If I had to stay here again I could, but it’s not my first choice. Also, I was charged a $25 deposit. Later that night at 1 am my credit card was charged another $50 for no apparent reason. That was 3 days ago and I’m still waiting for this charge to be put back on my card. When I called customer service, they could not explain why this charge was taken off my card. Not the greatest experience.

By , from NC on Aug 22, 2018

Review comment responded on Aug 23, 2018

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

3

stayed before, but won't again.

Everyone

We stayed a couple of years ago and had a VERY good stay, this year was fine except for the cleanliness of the room. We found out that the rooms are deep cleaned only after five guests. Most places do this after each guest. The floors where so dirty you couldn't walk around bare footed without getting gross feet. When we washed our feet the wash cloths/towels were black!

By , from South Carolina on Jul 15, 2018

Review comment responded on Jul 16, 2018

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Hawthorn Suites by Wyndham North Charleston, SC

7645 Northwoods Blvd, North Charleston, SC 29406-4033
url importing https://www.orbitz.com/Charleston-Hotels-Hawthorn-Suites-by-Wyndham-North-Charleston,-SC.h8703-p2.Hotel-Reviews