Hotels in Brant

"The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job."

"Had a great stay there with my granddaughter. We were in Hamilton for a dance competition. The restaurants were both handy to have. Comfortable beds and we stayed in room 108 and had no issues."

"Staff were great and check in was smooth. We didn't use the amenities so can't comment. The restaurant was conveniently located in the hotel too. Only comment was the bed sheet quality and they were very starchy, bed was super comfortable though."