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Recent guest reviews

Clean , very comfortable bed, beautiful inside.. staff seems a little miserable maybe the timing

STAFF WAS EXCELLENT, EFFICIENT, AND FRIENDLY. NO DOUBT, IN MY MIND ,!! THIS IS ABSOLUTELY THE BEST HOTEL, IN KITCHENER. ACTUALLY, I WOULD LIVE THERE, VERY CLEAN, QUIET, AND RESPECTFUL,.

FROM THE MOMENT THAT I OPENED THE SUITE DOOR, THERE WAS A BEAUTIFUL, PRESENCE, OF ENERGY, THAT QUIETLY, SAID " WELCOME" .

Very quite, for as busy as it was... I enjoyed my stay emensly.

Newly renovated hotel.

Area seems very dangerous although the hotel was fine. Parking seemed too far away from the hotel for my liking and the parking height was almost too low for my SUV. Area looks to be inhabited my a lot of drug addicts.

I brought my granddaughters for school shopping and they loved the pool and hot tub. We played mini golf and the arcade as well. The staff were very friendly and helpful. The only negative thing was the parking. The parking garage was across the lane and there were some pretty sketchy people hanging about there. We weren't comfortable walking to the hotel after dark especially.

105 King St E Kitchener ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Business center

Crowne Plaza Kitchener-Waterloo, an IHG Hotel places you within a 10-minute stroll of popular attractions such as Kitchener-Waterloo Art Gallery and Centre In The Square. This 201-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service.


Rooms

37-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Crowne Plaza Kitchener-Waterloo, an IHG Hotel features an indoor pool, free WiFi in public areas, and a conference center. Self parking is offered for CAD 12.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, a computer station, and express check-out.

Room options

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room

1 Twin Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 4

Guest reviews for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Everyone (6)
4
Everyone

By on Nov 28, 2021

5
Business Business

Clean , very comfortable bed, beautiful inside.. staff seems a little miserable maybe the timing

By on Nov 16, 2021

Review comment responded on Nov 18, 2021

We are thrilled to have you as part of the Crowne Plaza Kitchener Waterloo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

5
Everyone

STAFF WAS EXCELLENT, EFFICIENT, AND FRIENDLY. NO DOUBT, IN MY MIND ,!! THIS IS ABSOLUTELY THE BEST HOTEL, IN KITCHENER. ACTUALLY, I WOULD LIVE THERE, VERY CLEAN, QUIET, AND RESPECTFUL,.

By on Oct 22, 2021

Review comment responded on Oct 23, 2021

Dear Thomas, Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product. We are delighted that you enjoyed your stay, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team. Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Kitchener -Waterloo. Warm regards, Sanampreet Singh Bhinder Assistant Front Office Manager

5
Everyone

FROM THE MOMENT THAT I OPENED THE SUITE DOOR, THERE WAS A BEAUTIFUL, PRESENCE, OF ENERGY, THAT QUIETLY, SAID " WELCOME" .

By on Sep 19, 2021

Review comment responded on Sep 19, 2021

Dear Thomas, Thank you for your kind review and I am very honored that you have chosen Crowne Plaza Kitchener -Waterloo for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Sanampreet Singh Bhinder Assistant Front Office Manager

5
Everyone

Very quite, for as busy as it was... I enjoyed my stay emensly.

By on Sep 10, 2021

Review comment responded on Sep 14, 2021

Dear Thomas, Thank you for choosing to stay at Crowne Plaza Kitchener -Waterloo. I appreciate you taking the time to share your experience. We take pride in creating Exceptional Experiences and I am delighted to read that your experience was just that. I am particularly pleased to read that you enjoyed your stay. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with the team. Thank you again for taking the time to share your experience, the team and I truly look forward to once again welcoming you to Crowne Plaza Kitchener -Waterloo. Warm regards, Sanampreet Singh Bhinder Assistant Front Office Manager

3
Family with small children

Newly renovated hotel.

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Dear Anonymous; Thank you for choosing the Crowne Plaza Kitchener and rating your visit wit us. I'm so sorry to hear it wasn't as expected and we hope to make it better next time your with us!

4
Business Business

Area seems very dangerous although the hotel was fine. Parking seemed too far away from the hotel for my liking and the parking height was almost too low for my SUV. Area looks to be inhabited my a lot of drug addicts.

By on Aug 15, 2019

Review comment responded on Aug 18, 2019

Dear Anonymous, Thank you for your review. We do have an upper parking lot as well that does not have a height restriction. We also have security at night patrolling the parking lot. We hope that you enjoyed your stay with us and look forward to seeing you again soon! Warm regards, Martina Gareau Assistant Front Office Manager

4
Everyone

By on Jul 9, 2019

Review comment responded on Jul 13, 2019

Thank you for your 4/5 rating. We are happy to see that you enjoyed your visit. We hope to be your hotel of choice in the Kitchener-Waterloo area! Warm regards, Martina Gareau Assistant Front Office Manager

4
Everyone

I brought my granddaughters for school shopping and they loved the pool and hot tub. We played mini golf and the arcade as well. The staff were very friendly and helpful. The only negative thing was the parking. The parking garage was across the lane and there were some pretty sketchy people hanging about there. We weren't comfortable walking to the hotel after dark especially.

By , from Southampton on Aug 26, 2017

Review comment responded on Sep 4, 2017

Thank you for the feedback. Active Fitness & Squash Club gets lots of positive reviews- guests love the pool & spa. We hope your family will visit us again!

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

105 King St E, Kitchener, ON N2G2K8
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