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Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

An indoor swimming pool with a checkered floor, ceiling lights, and potted plants.
A hotel room with a large bed, a sofa, a small table, a lamp, a painting, a mirror, and a window with curtains.
A hotel room with a sofa, armchair, small table, TV, and a patterned carpet.
A gym with green walls, a checkered floor, and various exercise equipment.
A conference room with multiple tables, chairs, and a presentation screen.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(81 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a bed, a sofa, a desk, a chair, and a television.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(150 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a small seating area.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a lamp.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

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About the neighborhood

Kitchener

Located in Downtown Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is within a 10-minute walk of popular sights such as Kitchener-Waterloo Art Gallery and Centre In The Square. This 201-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Kitchener Market - 5 min walk - 0.3 miles
  • Kitchener City Hall - 7 min walk - 0.4 miles
  • Centre In The Square - 8 min walk - 0.5 miles
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.1 miles

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Unicorn Cafe - ‬3 min walk
  • ‪La Lola - ‬1 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Guests staying at Crowne Plaza Kitchener-Waterloo by IHG enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. Self parking is offered for CAD 12.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a conference center, a business center, and a computer station.
37-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel

Crowne Plaza Kitchener-Waterloo

Delta Kitchener-Waterloo Hotel Kitchener

Crowne Plaza Kitchener Waterloo

Crowne Plaza Kitchener-Waterloo by IHG Hotel

Crowne Plaza Kitchener Waterloo an IHG Hotel

Crowne Plaza Kitchener-Waterloo by IHG Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

Is free cancellation available at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on Sep 27, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Crowne Plaza Kitchener-Waterloo by IHG?

This hotel is situated in Downtown Kitchener, just steps from TheMuseum and Conrad Centre for the Performing Arts, and within a short walk of Kitchener City Hall. You'll also find Centre In The Square and Kitchener Market less than a mile away.

Will I be able to park at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, secured parking is offered for CAD 12 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Crowne Plaza Kitchener-Waterloo by IHG?

There is a full-service spa available for guests to enjoy and services include body wraps, mud baths, Ayurvedic treatments, and massages.

Does Crowne Plaza Kitchener-Waterloo by IHG include a casino on the premises?

No, Crowne Plaza Kitchener-Waterloo by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

Is Crowne Plaza Kitchener-Waterloo by IHG good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a full-service spa.

Are there hot tubs at Crowne Plaza Kitchener-Waterloo by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Kitchener-Waterloo by IHG serves breakfast for a surcharge each morning at Aqua Lounge Restaurant.

Will Crowne Plaza Kitchener-Waterloo by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Kitchener-Waterloo by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Crowne Plaza Kitchener-Waterloo by IHG?

The closest major airport to Crowne Plaza Kitchener-Waterloo by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 8 mi away (19 minutes by car).

Can I book a room with a balcony at Crowne Plaza Kitchener-Waterloo by IHG?

No, you won't find guestrooms with balconies at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Kitchener-Waterloo by IHG.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 872 out of 1702 reviews
Rating 8 - Good. 446 out of 1702 reviews
Rating 6 - Okay. 218 out of 1702 reviews
Rating 4 - Poor. 73 out of 1702 reviews
Rating 2 - Terrible. 93 out of 1702 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jabir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff super nice and helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay here. The breakfast was excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jörn

Liked: Cleanliness, staff & service
Pretty good hotel friendly staff
Stayed 5 nights in May 2026
Verified review

6/10 Okay

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very nice dinner there and staff was very attentive at the front desk and dinner
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Would stay again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

cormick elway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here with my wife for our vacation to Kitchener will remember it for the rest of my life
Stayed 7 nights in May 2026
Verified review

8/10 Good

Theresia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Relaxing sleep.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure do recommend this place to all travelers the people are really polite, helpful, and the place is really clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ramazani Francois

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very nice and I was very happy
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, lots of choice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great shower. Right downtown.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Rose Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fresh with lots of choices.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent and the stagf was extremely friendly
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Evan

Liked: Cleanliness, staff & service
The space was nice lots of room and the customer services was really helpful and the front desk were always saying hi and being lovely
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. Helpful staff, clean and modern room and lots of amenities. The downtown Kitchener location is also great for walking to restaurants and attractions.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Robert

Liked: Amenities
Staff was very friendly and helpful
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and very nice staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and great location
Stayed 3 nights in Mar 2026