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Crowne Plaza Kitchener-Waterloo

3.5 out of 5.0

Recent guest reviews

I brought my granddaughters for school shopping and they loved the pool and hot tub. We played mini golf and the arcade as well. The staff were very friendly and helpful. The only negative thing was the parking. The parking garage was across the lane and there were some pretty sketchy people hanging about there. We weren't comfortable walking to the hotel after dark especially.

Very nice and clean hotel. Would recommend this hotel for anyone with any preferences to stay here and satisfied.

I have stayed here before, but this time there was some sort of convention of teenagers staying in the hotel. It was noisy and we got a crank call. The only restaurant in the hotel was swamped with children and we had to walk across the street to a McDonalds to eat breakfast. They are completely unable to handle a breakfast rush due to having all of 3 people working in this restaurant. The buffet ran out of everything. It costs $12/day to park here and the neighborhood has a lot of weird people hanging around.

Great place, front desk staff was very helpful. We will return.

Great location in the centre of downtown core. Staff were all friendly and very helpful. Happily accommodated a request to change rooms to have a better view - no questions asked! The gym is spacious with lots of equipment. Perfect if you are a fitness fanatic. Pool, hot tub and tons of activities for kids - great place for a family to visit. All this and a reasonable price - great value. Would return anytime.

Check in was very quick, staff was very helpful, accomodation was quite good, comfortable and clean room.

I had a wonderful time here. No complaints. I llked it so much I stayed an extra 2 days. Will book in here again next summer.

The services were fine. reception was friendly food at the restaurant( room service ) was excellent, Gym was acceptable. Pool and games area for kids looked neat. The only negative was that the rooms and hallways were in need of a refreshing but at the price [...], I have nothing to complain about

This hotel was great. I was only in town for 1 night and I wasn't too familiar with the city. I had to attend a conference in Waterloo and the staff at the front desk were very helpful in helping me find the fastest way there.

The property has a tremendous amount of potential. It has a score of activities icluding an extensive gym, a bowling lane, mini golf, a great pool and a decent restaurant. It even has free parking for cars. We stayed here after a day at the various local sites. It was great to combine a country experience during the day and a city experience at night. The Delta staff is very friendly and accommodating.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 2

Executive Room, Non Smoking

King 1 | Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Kitchener-Waterloo

Everyone (2) Couples (1) Business (3) Family (1) Other (2) Friends (1)
4
Everyone

I brought my granddaughters for school shopping and they loved the pool and hot tub. We played mini golf and the arcade as well. The staff were very friendly and helpful. The only negative thing was the parking. The parking garage was across the lane and there were some pretty sketchy people hanging about there. We weren't comfortable walking to the hotel after dark especially.

By , from Southampton on Aug 26, 2017

Review comment responded on Sep 4, 2017

Thank you for the feedback. Active Fitness & Squash Club gets lots of positive reviews- guests love the pool & spa. We hope your family will visit us again!

5

very nice and clean hotel.

Everyone

Very nice and clean hotel. Would recommend this hotel for anyone with any preferences to stay here and satisfied.

By , from Indiana on Mar 1, 2016

Review comment responded on Mar 28, 2016

Dear Sean, Thank you for your feedback about your stay with us at the Crowne Plaza. We are delighted that you enjoyed your stay. Thank you for recommending us to your friends. We look forward to your next visit. Warm Regards, Lucy Domingos Front Office Manager

3

not bad, but could be better

Families

I have stayed here before, but this time there was some sort of convention of teenagers staying in the hotel. It was noisy and we got a crank call. The only restaurant in the hotel was swamped with children and we had to walk across the street to a McDonalds to eat breakfast. They are completely unable to handle a breakfast rush due to having all of 3 people working in this restaurant. The buffet ran out of everything. It costs $12/day to park here and the neighborhood has a lot of weird people hanging around.

By on May 26, 2015

4

oktoberfest time

Couples

Great place, front desk staff was very helpful. We will return.

By on Oct 13, 2014

4

great service!

Singles

Great location in the centre of downtown core. Staff were all friendly and very helpful. Happily accommodated a request to change rooms to have a better view - no questions asked! The gym is spacious with lots of equipment. Perfect if you are a fitness fanatic. Pool, hot tub and tons of activities for kids - great place for a family to visit. All this and a reasonable price - great value. Would return anytime.

By on Jul 15, 2014

4

great place

GetawayWithFriends

Check in was very quick, staff was very helpful, accomodation was quite good, comfortable and clean room.

By on Sep 5, 2011

5

i don't know what this means.

Singles

I had a wonderful time here. No complaints. I llked it so much I stayed an extra 2 days. Will book in here again next summer.

By on Jul 5, 2011

4

manage your expectations

BusinessTravelers

The services were fine. reception was friendly food at the restaurant( room service ) was excellent, Gym was acceptable. Pool and games area for kids looked neat. The only negative was that the rooms and hallways were in need of a refreshing but at the price [...], I have nothing to complain about

By on Mar 18, 2011

5

great service

BusinessTravelers

This hotel was great. I was only in town for 1 night and I wasn't too familiar with the city. I had to attend a conference in Waterloo and the staff at the front desk were very helpful in helping me find the fastest way there.

By on Feb 25, 2010

4

nice people made the difference

BusinessTravelers

The property has a tremendous amount of potential. It has a score of activities icluding an extensive gym, a bowling lane, mini golf, a great pool and a decent restaurant. It even has free parking for cars. We stayed here after a day at the various local sites. It was great to combine a country experience during the day and a city experience at night. The Delta staff is very friendly and accommodating.

By on Aug 3, 2008