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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Meeting facility
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(108 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Kitchener

Located in Downtown Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is within a 10-minute walk of popular sights such as Kitchener-Waterloo Art Gallery and Centre In The Square. This 201-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.1 miles
  • Kitchener Market - 7 min walk - 0.4 miles
  • Centre In The Square - 8 min walk - 0.5 miles
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.1 miles

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Korean BBQ Restaurant 韓國BBQ食堂 - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Guests staying at Crowne Plaza Kitchener-Waterloo by IHG enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. Self parking is offered for CAD 12.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a conference center, a business center, and a computer station.
37-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Mar 15 - Mar 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 AM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

Is free cancellation available at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on Mar 29, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Crowne Plaza Kitchener-Waterloo by IHG?

This hotel is situated in Downtown Kitchener, just steps from TheMuseum and Conrad Centre for the Performing Arts, and within a short walk of Kitchener Market. You'll also find Victoria Park and Kitchener-Waterloo Art Gallery less than a mile away.

Will I be able to park at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, secured parking is offered for CAD 12 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Crowne Plaza Kitchener-Waterloo by IHG?

There is a full-service spa available for guests to enjoy and services include body wraps, mud baths, Ayurvedic treatments, and massages.

Does Crowne Plaza Kitchener-Waterloo by IHG include a casino on the premises?

No, Crowne Plaza Kitchener-Waterloo by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 AM.

Is Crowne Plaza Kitchener-Waterloo by IHG good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a full-service spa.

Are there hot tubs at Crowne Plaza Kitchener-Waterloo by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Kitchener-Waterloo by IHG serves breakfast for a surcharge each morning at Aqua Lounge Restaurant.

Will Crowne Plaza Kitchener-Waterloo by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Kitchener-Waterloo by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Crowne Plaza Kitchener-Waterloo by IHG?

The closest major airport to Crowne Plaza Kitchener-Waterloo by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 8 mi away (19 minutes by car).

Can I book a room with a balcony at Crowne Plaza Kitchener-Waterloo by IHG?

No, you won't find guestrooms with balconies at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Kitchener-Waterloo by IHG.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 768 out of 1513 reviews
Rating 8 - Good. 404 out of 1513 reviews
Rating 6 - Okay. 196 out of 1513 reviews
Rating 4 - Poor. 59 out of 1513 reviews
Rating 2 - Terrible. 86 out of 1513 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Manuel

Stayed 1 night in Dec 2025

2/10 Terrible

Stephen, Courtice

Stayed 1 night in Oct 2025

10/10 Excellent

Ryan, London

Business traveler
Liked: Cleanliness, property conditions & facilities
Great staff and great room no complaints at all
Stayed 1 night in Oct 2025

2/10 Terrible

Murielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property failed to let me know, or advertise, that they were under construction. Very loud construction noise started at 8 am. I called the reception twice - at first,they claimed not to know about it, then they tried to downplay it. One of the worse client interaction - they were not even apologetic.
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay !
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds. Staff were very helpful when any problem arose and were also friendly. Close to shops and dining. We will be staying again at this hotel. If your looking for budget friendly hotel that is comfy, friendly and clean this is your hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Lionel

Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Stayed 1 night in Nov 2025

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to downtown Kitchener. Staff and service are excellennt and the Aqua Lounge has amazing food, service and excellent value.
Stayed 1 night in Nov 2025

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower head was encrusted and spraying up to the ceiling and over the wall, couldn't change the settings. Shower handle was not clean, lime buildup on the under side of the handle.
Stayed 1 night in Nov 2025

6/10 Okay

Samuel

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff and breakfast was excellent. The place needs a major upgrade with old carpet, doors, windows, etc.. The water in the bathtub did not drain. The clock was set to the wrong time. The remote for the TV was impossible to figure out and for all this cost us $250 a night Canadian. This was one of the best choices in Kitchener. Sad.
Stayed 1 night in Nov 2025

8/10 Good

Bradley, Hanover

Stayed 1 night in Nov 2025

8/10 Good

Vicki, Strathroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The accessible room really wasn’t accessible. Grab bar behind toilet which makes it useless. Grab bar on far side of shower, again making it useless to get it. Helpful to get out for someone that likes to have a bath but isn’t disabled. No way for a wheelchair user to actually get out of the room on their own as no way to manipulate the door in the narrow hallway and it swings shut super quick. Didn’t try the pool. Wish we did. The breakfast was great with fresh to order crepes and omelettes. Husband said coffee was really good. Sheets were very nice. Not the best bed I’ve ever slept on but it wasn’t bad either. Quiet! So quiet. Was great.
Stayed 1 night in Nov 2025

4/10 Poor

Jessica

Stayed 4 nights in Oct 2025

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay at this hotel every time I visit Kitchener. It’s a good, reliable place with comfortable premium rooms — I recommend upgrading, because the regular rooms are a bit small. The breakfast is very good, with plenty of options, and the covered parking is a big plus, especially in bad weather. Overall, a solid and convenient hotel that I always use when I’m in Kitchener.
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

Katharine

Stayed 1 night in Nov 2025

10/10 Excellent

GERRY

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous and helpful. The room was very clean and we enjoyed our dinner in the restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this Place so Much. It’s a Must Visit. The breakfast is amazing..
Stayed 1 night in Nov 2025

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant, front desk were great. Room was clean and bed very comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Zhuhong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious, clean and staff are friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

6/10 Okay

Julie van der

Liked: Cleanliness, amenities, property conditions & facilities
The room was in need of an upgrade. Couches stained and just not pleasant.
Stayed 1 night in Nov 2025

10/10 Excellent

Pierre

Stayed 3 nights in Oct 2025

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