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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Hotel with a full-service spa, a quick walk to Centre In The Square

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Meeting facility
Exterior
Exterior
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪9 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪3 min drive‬
  • Wilfrid Laurier University
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

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Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, 1,001 reviews
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About the neighborhood

Kitchener

Located in Downtown Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is within a 10-minute walk of popular sights such as Kitchener-Waterloo Art Gallery and Centre In The Square. This 201-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Centre In The Square - 9 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex - 3 min drive - 1.3 miles
  • Wilfrid Laurier University - 6 min drive - 2.8 miles
  • Bingemans - 7 min drive - 3.3 miles
  • University of Waterloo - 7 min drive - 3.2 miles

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
Guests staying at Crowne Plaza Kitchener-Waterloo by IHG enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. Self parking is offered for CAD 12.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a conference center, a business center, and a computer station.
37-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

English, French, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 AM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

Is free cancellation available at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of May 3, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on May 12, 2025 start from $134.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Crowne Plaza Kitchener-Waterloo by IHG?

This hotel is situated in Downtown Kitchener, just steps from TheMuseum and Conrad Centre for the Performing Arts, and within a short walk of Kitchener Market. You'll also find Victoria Park and Kitchener-Waterloo Art Gallery less than a mile away.

Is parking available on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, secured parking is offered for CAD 12.00 per night with in/out privileges. Accessible parking is also available for guests.

Is there a spa available at Crowne Plaza Kitchener-Waterloo by IHG?

Karma Medi Spa is the hotel's spa and services include body wraps, mud baths, Ayurvedic treatments, and massages.

Does Crowne Plaza Kitchener-Waterloo by IHG include a casino on the premises?

No, Crowne Plaza Kitchener-Waterloo by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 AM.

Is Crowne Plaza Kitchener-Waterloo by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Kitchener-Waterloo by IHG?

No, but this hotel does have a sauna.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Kitchener-Waterloo by IHG serves breakfast for a surcharge each morning at Aqua Lounge Restaurant.

Will Crowne Plaza Kitchener-Waterloo by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Kitchener-Waterloo by IHG though service animals are welcome.

Does Crowne Plaza Kitchener-Waterloo by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Crowne Plaza Kitchener-Waterloo by IHG?

The closest major airport to Crowne Plaza Kitchener-Waterloo by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 8 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Kitchener-Waterloo by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Kitchener-Waterloo by IHG.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 542 out of 1123 reviews
Rating 8 - Good. 302 out of 1123 reviews
Rating 6 - Okay. 157 out of 1123 reviews
Rating 4 - Poor. 52 out of 1123 reviews
Rating 2 - Terrible. 70 out of 1123 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Francisco La Luz

Stayed 2 nights in Jan 2025

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in space for a car was limited
Stayed 1 night in Feb 2025

10/10 Excellent

Shey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

4/10 Poor

Beau

Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with lots of amenities close by
Stayed 2 nights in Jan 2025

10/10 Excellent

Roberto

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2025

2/10 Terrible

Murray

Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Dung, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations were perfect. The food was excellent and plentiful. We were 6 sisters staying within the hotel for two days and your staff (from reception, dining and cleaning treated us like royalty. We were three in a room and had to request extra cups, coffee supplies , towels etc. It’s a small complaint but a nuisance. That is the only thing needing change.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to and within walking distance of Circle in the Square venue.
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Stayed 1 night in Jan 2025

2/10 Terrible

Murray

Traveled with group
Disliked: Staff & service

Scam Alert

Scam Alert - I paid an extra $23 for Breakfast for 2 on hotels.com. Unfortunately the hotel is only giving me breakfast for 1. I even showed them the screenshot on my phone showing breakfast for 2 paid. Virtual agents at hotels.com are useless. You just get in an endless loop to nowhere! I’ve asked for a real person to call me. Apparently there is no escalation beyond virtual agents for customer service at hotels.com.
Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Panagiota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2025

8/10 Good

Isaac

Stayed 10 nights in Jan 2025

6/10 Okay

Adib

Liked: Cleanliness, staff & service
Fun for a few days
Stayed 1 night in Jan 2025

4/10 Poor

Halyna

Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I marked the facility as 4 because the bathroom water did not get very hot, Luke warm. It was -20 outside so that may of been a factor
Stayed 1 night in Jan 2025

2/10 Terrible

Teka

Stayed 3 nights in Dec 2024

10/10 Excellent

Edith Sau Fong

Traveled with family
Liked: Cleanliness, staff & service, amenities
There is a homeless lying on the floor of the staircase between the ground and second floor of the parking garage. I would be scared if I’m alone.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Lori

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and dining room were freezing.. Coming into the hotel from parking garage is not accessible.. for this reason we will not stay again..
Stayed 1 night in Jan 2025

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Cars

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