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The Walper Hotel

4.0 out of 5.0

Recent guest reviews

I've spent more than my fair share of nights in hotels....everything from awful to awesome. This hotel is most definitely on the awesome end of the scale. My room was spacious and very tastefully furnished. The bed: super comfy. Bathroom: as clean as a whistle and some lovely touches like small, handmade soap. The staff were great, check-in was a breeze. But what set this hotel on a level far above most was that someone has clearly thought about the guest. If you're not following me, here's the kind of things I mean. The in-room coffee making station: has a kettle where you can set the temperature so your coffee brews at the right temperature. And the coffee, filter, sugar and stir sticks are all in a little bag with a welcome message - written by a real person - addressed to you by name. Need milk in your coffee? There's some in the fridge. That's right: not those stupidly annoying packages with powder creamer, junk coffee and a stir stick you cant get from this plastic nightmare that's jammed into a coffee cup. Real milk. The power sockets have USB adapters built in (getting more common I know) but hey, a nice touch all the same. The bedside table outlet even has cable adapters so you can recharge your phone while you're sleeping (recharging). You can mirror your phone to the TV as well. Brilliant ! I can play my downloaded show onto the room TV instead of watching some dude tell me how to cook 75 lbs of BBQ meat. So there you have it. Someone has actually thought about this room and what guests want when on the road. If only all hotels had this much forethought it'd make trips so much more enjoyable. They've set a standard by which other hotels will be measured....

Great experience at the hotel with lots of personal touches. From the welcoming text the day before our stay to the very warm reception team when we arrived. The check-in was quick & efficient, and very friendly. The rooms are very clean, and modern, perfect for our one night stay - rate was excellent. Another personal touch, a welcome note with the coffee & tea. The front desk recommended their restaurant - TWS, and it did not disappoint, the food and service was top-notch. We really enjoyed our stay and appreciated the care and attention the hotel put into the renovation.

We stayed in a Pocket King for one night - room was very good - just the right size room for a one night stay. The finishes were great - especially liked the light fixtures. Unfortunately, the coffee/tea was promised was never delivered - was looking forward to using the pour over (even after one call). On our way out, the Front Desk offered to give us coffee on the way out - nice gesture. Washroom was clean and spacious - there was no more shampoo from the dispenser, but quickly replaced when we left for dinner. Kitchener is trying to redevelop it's downtown and the renovated Walper Hotel is certainly a big effort in the revitalization process.

After a few days planning a trip away to Port Dover we thought how nice it would be adventuring off the beaten path and since my wife just had knee surgery and was cooped up for weeks we figure let's get out of the house and explore places she hasn't visited in Canada. Great until we booked this online with booking.com which we have used and NEVER have had an issue. We booked with my TD visa debit and received confirmation. Can't use this card to pay? Can't hold incidentals with this card? $250 hold FYI which we were fine with. (Even offered for them to hold $1,000). We both had multiple forms of Identification but were treated like second class citizens. This is Canada. they take my card in Cuba and Mexico and the Caribbean, that's kind of funny and we were perplexed. After long day leaving Niagara at 7am touring around stoping here and there for breakfasts and lunch and little walks we arrive at The Walper Hotel, exhausted we just want to get into room and go to sleep. It's 8 pm by this time. Ok well what we do ? Nothing I can do. Well what can we do? Nothing. I couldn't believe it! No sympathy, completely rude, after a long day we were in no mood to fight. Asked for manager, none on duty, "I'll get her card you can call her tomorrow". Great,like that is a solution. Claimed he was supervisor but could not do anything. This GSA was more interested in telling us how he worked in ASIA and abroad. Finally, he said I can find you some where else to stay? Are you kidding me ? No thanks! Drove away found nice hotel $100 cheaper WITH THE SAME POLICY that said "we would love to have you", we will hold your incidentals on your card. Having my own business and my wife in the exact same business in Niagara on the Lake with 3 boutique hotels, we were floored! Worse experience ever. This is how not to care for a customer. The worst part is she really wanted to stay here and was excited to see "how other boutique hotels do it". Ruined Saturday Night! Thank you Walper Hotel.

Booked a room for my wife and I in November of 2016 for 2 nights following out wedding in July 2017. When I called the week prior to our stay to confirm the reservation I was told that my reservation was for June 2017 and I was marked as a no-show (I checked my original confirmation email from 2016 and I had booked the correct dates in July, not June). A new booking was made for the correct date at a better price than I was originally offered even though both my wife and I asked to be contacted if they had a promotion or deal we could take advantage of. I was not charged for the no-show though because I was told they haven't been doing that with their current booking system. I called back 20 minutes later to confirm my new booking that had just been made after not receiving an email and the staff could not find the booking in their system. Then I was told the system crashed and they needed to call me back. Finally I received a call and confirmation email for my stay. A second issue we had was regarding parking in the charles street garage. There was a bug with the parking system that required us to call kitchener parking services who helped straighten things out quickly. But we were told by the parking manager the hotel should have given us a validated ticket. When we asked the hotel staff about the situation they said they didn't know anything and it was the cities issue. Overall, the hotel itself was exactly what we were hoping for for a small getaway. But the staff seemed very disorganized and didn't instill confidence in their abilities to run a hotel. We managed to make the stay happen, but nothing was done to make our stay special during the time of our wedding. It was less than I was expecting for an up-scale hotel with rates that exceed the competition.

This was AMAZING! The rooms were beautiful. The staff were helpful and wonderful. The tub was to die for!!!! Definitely, a wonderful way to spend a night after you get married. Upon leaving I had forgotten a vase of flowers and the hotel staff went up to the room to retrieve it for me. I appreciated this so much! I would highly recommend staying here. An added plus is the amazing restaurants next to and near the hotel.

We stayed in a Pocket King, on the 3rd floor facing into a Terrace. Arrival - you pull up on Queen St (One-way) put your 4-ways on, check-in & off-load your luggage. Staff are very friendly and efficient, parking is a quick right on Charles St and another quick right just before Benton St into the parking garage( a block away). The hotel is newly renovated - but has kept the charm of a past era, on-site Barber Shop, Tobacconist, Lounge & Coffee Shop (Coffee Culture). Where possible they have kept the original Mosaic Tile Floors and made an effort to keep the same feel in the guest rooms. The Pocket King was good value for your money, the room has a modern feel with one of the most comfortable King-sized beds I have ever slept in (do we have to leave?) There is a bit of hall noise/noise from above - but nothing out of ordinary for a 'boutique' hotel. Great hotels go out of their way to provide a unique experience- The Walper room has a Chemex Coffee Maker (I've always wanted to try) with local Smile Tiger Coffee. The bedside alarm clock/phone doubles as a Bluetooth speaker and has several phone charging adapters (Apple old & new). Check-out is a very comfortable noon - would definitely stay here again, wait it's 1 min to The Berlin restaurant the reason we booked!

Great hotel, cool, different, loved it. Wish you could find hotels like this in more cities, so much better than the big chains! Well equipped room, tiny bathroom but with a great shower. Great bar downstairs. Attended a wedding and the facilities were great!

We stayed here recently for a wedding in kitchener. Staff was lovely and overall hotel was gorgeous. Main issue was that our room was tiny. I know that it's a "unique hotel" and "every room is different" but this was so small as to be non-functional. There wasn't a towel rack in the bathroom (not enough room) and zero counter or storage space in the bathroom. It was difficult to even walk around the room due to how small it was. There was an armoire where you could hang SOME clothes but no real storage space to speak of. Considering that we saw other rooms with walk in closets, large arm chairs, etc for the same price as ours......that was really annoying. Those rooms should be reconfigured somehow to make them more functional. It was a major problem. Also we didn't get fresh towels our second day and had to hunt them down, which was necessary since we could not hang ours to dry. Overall lovely hotel and great location, but room size would deter me from ever recommending this hotel unfortunately.

I stayed at the Walper for a business trip in Kitchener. The hotel is beautiful - a combination of old and new. Service was great, rooms were clean, and amenities were top notch. Anyone traveling to DT Kitchener should definitely consider!

20 Queen St S. Kitchener ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • 24-hour front desk

The Walper Hotel places you next to TheMuseum and Conrad Centre for the Performing Arts. This 92-room hotel has in-room conveniences like free minibar items, iPod docks, and refrigerators. It's in central Kitchener and also a short walk from Kitchener City Hall and Historic St. Paul's Lutheran Church.


Dining

Enjoy a leisurely bite to eat at TWH Social, the hotel's onsite restaurant. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 92 air-conditioned rooms provide free minibar items, iPod docks, and refrigerators. Guests can expect free WiFi and 48-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are also available.


Property features

The Walper Hotel features free WiFi in public areas, 6 meeting rooms, and conference space. Parking is available for CAD 14.50 per day (CAD 25 per day for valet parking), and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, a gift shop, and wedding services.

Room options

Cityside King

King 1 | Sleeps 2

Pocket 2 Queens

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 56 reviews