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Marriott Baton Rouge

3.0 out of 5.0

Recent guest reviews

The hotel is under renovation, which should be a good thing. The Lounge area is pretty terrible. Not a good atmosphere at all. Not somewhere you'd want to hang out. The staff was all new and not knowledgeable. Cant even charge drinks to your room. The room was nice, renovated. The air condition is centrally controlled. The high fan wouldn't work, the ac said it was on 60F, it was more like 75F. The water in the bathroom faucet wasn't controllable. Hot was cold, cold was hot and fluctuated back and forth.

We stayed at Marriott Baton Rouge on March 10th and had a horrible experience. We stayed at 13th floor and after been inside the room for 30 min a lot of black smoke start to come out of the AC vent. Within few seconds a big flame of fire start to come out of the AC wall. Kids panicked and start to shout and scream. I immediately call the front desk about the fire and took the kids and wife out of the room. Smoke alarm went off. Hotel rep came up and try to extinguish fire with a fire extinguisher with no success. A lot of smoke start to come out of the room. We went downstairs to the reception and been assigned a room on 15th floor immediately and told that its safe to use elevator. By the time we reached 15th floor emergency alarm took off and announcement made to all occupant to leave rooms immediately and go to muster area using stairs. My wife had a knee condition so she panicked going down 15 floor but somehow managed to come down. When we come out there were alteast 5 fire trucks with a big crew preparing to go upstairs to handle the fire. It was past 11 pm by now. It took them till midnight to take control of fire. My kids were scared to go back to a different room but we were out of choice at that late in night. The next morning the receptionist ask me to stop by before leaving hotel. He promised to compensate us of our ordeal and said will call later. He did call the same day and said 40,000 points to our rewards account. Till date I've not received those points.

I 'M SO HAPPY BECAUSE THE FRONT DESK LADIE HER NAME IS BETTY SHE WAS SO WODERFULL VERY FRIENDLY THE SOON WE GOT THERE FOR CHECK IN SHE RECOGNIZE MY VOICE, BECAUSE I CALL A DAY BEFORE TO COMFIRM MY RESERVATION. BETTY SGE IS A WODERFULL EMPLOYEE. I WANT GO BACK BECAUSE I LOVE HER SERVICES. MARIA M.

this was a nice hotel, convenient to just about anything. nice little bar inside the hotel, with very friendly bartenders, but not really fully stocked. I didn't use the pool, but it looked nice.

Overall our stay was pretty good. Had a couple of run-ins with the revolving door. I really think that could become a serious situation. We ordered room service at 10:30 PM and were told it was closed. But it was clearly written on all hotel information and the menu that it closes at 11 PM. Also found items under the beds that were not ours. Items you would not want your children to find if you know what I mean. I also believe that the rooms in a Marriott Hotel should come with a microwave and mini fridge. Especially if Room service is not going to stay open until the advertised time. Did have an awesome bell lady to take our luggage to the car when we checked out.

Hotel staff was exceptional. Our room was clean and the beds were very comfortable. Disappointed that there was no mini fridge or microwave in our room. Also there was no fan or ventilation in the restroom. Unless you kept the door wide open, the restroom became very warm and stuffy. While Wifi is available at this hotel, it is not free for their guests.

I was in town to see some friends play music in Baton Rogue and chose the Marriott Hotel. It was easy to find, very clean and the staff was super. I would stay there again.

Clean, quite, great staff... Kudos to check-in staff car rep Kayla :-)

Great value for the money. Location was nice and good place to stay for a couple days in Baton rouge

very friendly, helpful and courteous staff. clean nice room. great location. will stay here again.

The Front Desk Staff were absolutely incredible. The Hotel itself is a bit dated (late 60s, my guess) but undergoing rehab. The rooms were comfortable and clean. Beds very comfortable. Breakfast definitely lacking - a bit overpriced with few selections. Wait staff VERY attentive. Overall, priced for the completed renovation - not the current condition.

The staff was awesome. everyone was super nice. Will stay there again next time i am in Baton Rouge. Hotel was close to everywhere we wanted to go!

IMprovements needed: A/C was semi-functional. TVs are old school. Bar closes at 11 pm. Room was clean but you can tell the rooms have been renovated a few times. Bathroom was clean and well stocked with supplies. Staff is friendly and helpful.

I used the exercise room, since I am a fitness fanatic, and it was excellent. very clean. Everyone was also very friendly.

We were in town for a wedding and selected it due to its proximity to the bride & groom's house. It wasn't anything fancy, but it got the job done, i.e. a place to crash in between functions! :)

ate at Monsur which is within walking distance

Staff was really nice and the rooms were comfortable. The hotel was close to the highway that made it easy for excursions to nearby plantations and to New Orleans. It was minutes from downtown.

Great location while driving on I-10. Most comfortable bed I have slept in at a hotel.

Room is clean. Beds are comfy.

walked to a restaurant/bar for an evening meal and dancing.

Room options

Concierge Room, Deluxe Room, 1 Bedroom

King 1 | Full 2 | Sleeps 2

Guest reviews for Marriott Baton Rouge

Everyone (3) Couples (6) Business (2) Family (7) Friends (2) Other (2)
3

not good

Everyone

The hotel is under renovation, which should be a good thing. The Lounge area is pretty terrible. Not a good atmosphere at all. Not somewhere you'd want to hang out. The staff was all new and not knowledgeable. Cant even charge drinks to your room. The room was nice, renovated. The air condition is centrally controlled. The high fan wouldn't work, the ac said it was on 60F, it was more like 75F. The water in the bathroom faucet wasn't controllable. Hot was cold, cold was hot and fluctuated back and forth.

By on Sep 17, 2017

1

fire in the room

Everyone

We stayed at Marriott Baton Rouge on March 10th and had a horrible experience. We stayed at 13th floor and after been inside the room for 30 min a lot of black smoke start to come out of the AC vent. Within few seconds a big flame of fire start to come out of the AC wall. Kids panicked and start to shout and scream. I immediately call the front desk about the fire and took the kids and wife out of the room. Smoke alarm went off. Hotel rep came up and try to extinguish fire with a fire extinguisher with no success. A lot of smoke start to come out of the room. We went downstairs to the reception and been assigned a room on 15th floor immediately and told that its safe to use elevator. By the time we reached 15th floor emergency alarm took off and announcement made to all occupant to leave rooms immediately and go to muster area using stairs. My wife had a knee condition so she panicked going down 15 floor but somehow managed to come down. When we come out there were alteast 5 fire trucks with a big crew preparing to go upstairs to handle the fire. It was past 11 pm by now. It took them till midnight to take control of fire. My kids were scared to go back to a different room but we were out of choice at that late in night. The next morning the receptionist ask me to stop by before leaving hotel. He promised to compensate us of our ordeal and said will call later. He did call the same day and said 40,000 points to our rewards account. Till date I've not received those points.

By on Mar 20, 2017

Review comment responded on Mar 24, 2017

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Baton Rouge.

5
Everyone

I 'M SO HAPPY BECAUSE THE FRONT DESK LADIE HER NAME IS BETTY SHE WAS SO WODERFULL VERY FRIENDLY THE SOON WE GOT THERE FOR CHECK IN SHE RECOGNIZE MY VOICE, BECAUSE I CALL A DAY BEFORE TO COMFIRM MY RESERVATION. BETTY SGE IS A WODERFULL EMPLOYEE. I WANT GO BACK BECAUSE I LOVE HER SERVICES. MARIA M.

By on Aug 2, 2016

Review comment responded on Jan 1, 1970

Thank You for staying at The Baton Rouge Marriott. With a spirit to serve we are delighted to hear you enjoyed your stay. Thank you again for staying with us. Sincerely, The Baton Rouge Marriott.

4

fun birthday trip to music festival

GetawayWithFriends

this was a nice hotel, convenient to just about anything. nice little bar inside the hotel, with very friendly bartenders, but not really fully stocked. I didn't use the pool, but it looked nice.

By on Jul 17, 2015

3

generally good.

Families

Overall our stay was pretty good. Had a couple of run-ins with the revolving door. I really think that could become a serious situation. We ordered room service at 10:30 PM and were told it was closed. But it was clearly written on all hotel information and the menu that it closes at 11 PM. Also found items under the beds that were not ours. Items you would not want your children to find if you know what I mean. I also believe that the rooms in a Marriott Hotel should come with a microwave and mini fridge. Especially if Room service is not going to stay open until the advertised time. Did have an awesome bell lady to take our luggage to the car when we checked out.

By on Jul 15, 2015

4

fun trip to baton rouge

Couples

Hotel staff was exceptional. Our room was clean and the beds were very comfortable. Disappointed that there was no mini fridge or microwave in our room. Also there was no fan or ventilation in the restroom. Unless you kept the door wide open, the restroom became very warm and stuffy. While Wifi is available at this hotel, it is not free for their guests.

By on Sep 22, 2014

4

beautiful hotel

Singles

I was in town to see some friends play music in Baton Rogue and chose the Marriott Hotel. It was easy to find, very clean and the staff was super. I would stay there again.

By on Aug 25, 2014

4

great location for food and amusement park

Families

Clean, quite, great staff... Kudos to check-in staff car rep Kayla :-)

By on Aug 18, 2014

3

great value, good location

GetawayWithFriends

Great value for the money. Location was nice and good place to stay for a couple days in Baton rouge

By on Mar 17, 2014

4

pleasant place

Singles

very friendly, helpful and courteous staff. clean nice room. great location. will stay here again.

By on May 31, 2012