I had a good check-in experience and the room was well prepared.
Everything was nice, except the breakfast buffet. The coffee was luke warm, the eggs also luke warm, and the gravy for the biscuits and gravy cold.
The rooms are updated well with big mattresses for the beds. Very comfortable with normal sized pillows!!!
Location is good Breakfast is ok Staff is very friendly
I would probably never stay here again. They over charged me by $400..I have yet to get a refund from them....
The room was very nice and came with everything! It isn’t often that you get a refrigerator and microwave in your room so that was a pleasant surprise. The breakfast was worth the money (my boyfriend doesn’t think it’s a real hotel unless there’s breakfast). There was a lot of parking available which was good because there was an event going on that had the parking lot at capacity. The location was amazing! It was not too far from EVERYTHING! The staff, was really the only downside to the property.
I've stayed here several times during conferences and always been happy with my stay. This time my wife and I were needing somewhere to stay while passing through Baton Rouge. On this stay we were placed in a room with a faulty heating system. I did not call anyone that night as it was late. The next morning we discovered there was no coffee other than decaf, which means there was no coffee. I will most likely stay here again because of my previous pleasant stays, but I'm afraid these issues were deal breakers for my wife.
It was a good location. Breakfast accommodations was an added feature.
Nice price for a night.,but needed to have the price adjusted during renovations .
It was a quick overnight stay and the hotel offered all we needed.
The hotel was a let down after staying at Crowne Plaza'scin other cities. My room appeared to be very dated including the AC unit that was exceptionally loud. The hotel lacks amenities in the room such as a mini-bar and movies on demand. Breakfast was okay but not worth paying extra for. The hotel will also nickel and dime you for everything. They even charged for a plain small cup of coffee in the lobby. It was not what I was expecting from a luxury brand like Crowne Plaza. I would have probably had a better quality room at their cheaper sister brand, Holiday Inn.
The bath tub backed up and did not drain properly. Hotel lobby was nice but the elevator took forever. Updates to common areas but the room was subpar compared to what you experienced coming into the hotel. I like Crown Plaza Hotels but I probably won't stay at this one again.
The Crown Plaza is an expensive hotel among the stretch of hotels on Constitution Avenue in Baton Rouge. However, given its price, it can improve significantly on service and room comfort. The front desk staff, while not rude, appears indifferent to the customer's needs and does not go that extra mile to help him/her out. For example,since I was on government business, I enquired about the sales tax exemption. I was flatly told that the hotel cannot honor the exemption because I did not make my reservation directly through the hotel. The rooms are okay, but the bedding is old and the pillows just not firm enough for a good night's rest. The ironing board is also old and the cushioning pad is worn out.
1 of a kind !!!!!! Different drink myself into complaints things
wasn't the best, but for the price, it was great. low pet deposit was a nice plus. house keeping waking us up at 9:30 a.m. was a little annoying. (put the do not disturb sign out!) walls are a little thin, but for the age of the hotel, it is well kept.
I took 13 associates to this hotel for a business conference. We had a good experience. Best of all the hotels we could have chosen on Constitution Ave. I would come back again.
I arrived after driving from a terrible rainstorm from Houston to Baton Rogue. When I arrived the front desk clerk checked me in and gave me a key to 205. Then she asked for it back, changed the room and gave me a key for 340. I proceeded to the room after asking if she was certain this was the room she wanted me in and when I slid the key it opened the door but only to find it locked from the inside. Also, I could hear a baby crying. Seemed very unsual. I went back down stairs to the front desk with all my luggage, hanging clothes and overnight bag, informed her what happened. She gave me a strange look, then gave me back the room key for 205. Very soon again, very tired and now frustrated, I arrived in my room, 205. I was trying to make sure the rental of the room included the breakfast option I had purchased online and this seemed to have thrown her completely off. Not a good experience.
Located in Highlands - Perkins, Crowne Plaza Baton Rouge, an IHG Hotel is within a 15-minute drive of popular attractions such as Louisiana State University and Louisiana State Capitol. This 294-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
All of Crowne Plaza Baton Rouge, an IHG Hotel's 294 rooms are soundproofed and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and 49-inch LCD TVs with cable channels and video-game consoles. Hair dryers, safes, and ironing boards are also available.
Guests of Crowne Plaza Baton Rouge, an IHG Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 14 per person one way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
I had a good check-in experience and the room was well prepared.
Everything was nice, except the breakfast buffet. The coffee was luke warm, the eggs also luke warm, and the gravy for the biscuits and gravy cold.
We appreciate you letting us know and will make note of you comments so this doesn't happen again in the future. We wish you safe travels!
The rooms are updated well with big mattresses for the beds. Very comfortable with normal sized pillows!!!
Dear Traveler, Thank you for taking the time to leave us your feedback of the Crowne Plaza Baton Rouge. We're so excited to hear about your updated and comfortable stay with us. We hope to have the opportunity to welcome you back soon. Safe travels!
Location is good Breakfast is ok Staff is very friendly
Thank you for your recent review of the Crowne Plaza Baton Rouge. We're delighted to hear what a great overall stay you had with us. Thank you for letting us know and we hope to welcome you back again soon. Safe travels!
Thank you for your feedback, we hope to welcome you again soon!
Thank you for your feedback of the Crowne Plaza Baton Rouge. We hope to have the opportunity to welcome you again soon. Safe travels!
I would probably never stay here again. They over charged me by $400..I have yet to get a refund from them....
Thank you for your feedback. Please give us a call at your earliest convenience and we'll be happy to assist you. Thank you, Dustin Cook, GM
The room was very nice and came with everything! It isn’t often that you get a refrigerator and microwave in your room so that was a pleasant surprise. The breakfast was worth the money (my boyfriend doesn’t think it’s a real hotel unless there’s breakfast). There was a lot of parking available which was good because there was an event going on that had the parking lot at capacity. The location was amazing! It was not too far from EVERYTHING! The staff, was really the only downside to the property.
Thank you for taking the time to leave us your feedback of the Crowne Plaza Baton Rouge. We're glad you enjoyed our rooms, amenities and your overall stay. We apologize for the service and will make note of your comments. Thank you again and we hope to welcome you back soon.
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge. We hope to welcome you back soon.
I've stayed here several times during conferences and always been happy with my stay. This time my wife and I were needing somewhere to stay while passing through Baton Rouge. On this stay we were placed in a room with a faulty heating system. I did not call anyone that night as it was late. The next morning we discovered there was no coffee other than decaf, which means there was no coffee. I will most likely stay here again because of my previous pleasant stays, but I'm afraid these issues were deal breakers for my wife.
Thank you for your recent feedback, we apologize for the issues you mentioned. As you can imagine, hearing from our guests, regarding their recent stay is incredibly important to better the overall hotel experience and we greatly appreciate you letting us know. We hope to welcome you to a better stay in the future. Safe travels!
We're so glad you had an enjoyable stay with us! Thank you for your feedback.