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Extended Stay America - Baton Rouge - Citiplace

2.5 out of 5.0

Recent guest reviews

The friendly atmosphere and staff. The area is a great location

The front desk agent was super welcoming she made my check in experience easy and quick

Excellent front desk customer service. The lady was patient and helpful.

The non-smoking room I requested, which had a non-smoking sign posted on the wall beside the door, reeked of cigarette smoke. The kitchenette cabinets were aged- some of the cabinet doors didn’t hang completely straight as if the hinges needed to be tightened, the appliances needed to be replaced as the white finish was dulled to silver where many hands had touched them, and the carpet had stains. Also there were ice trays in the freezer you had to fill....but no ice or vending machines on the floors for persons just checking in who wouldn’t be there long enough for ice to freeze. Overall it just seemed like they’re more interested in collecting fees for turning over rooms quickly than maintaining a clean hotel and atmosphere. This was surprising as I chose the hotel because it is in a decent neighborhood near fine shopping.

The hotel staff was fantastic! They were very friendly and went above and beyond on customer service.

Honestly I dont know where to start... never again!

Our first room assignment was on the 2nd floor right above the mechanical room downstairs which caused a humming noise and caused the TV and dresser to vibrate. When we requested another room, they sent us to a room that had a bathroom in the midst of being remodeled and there were no fixtures (faucet, knobs, shower head, etc.). They then sent us to a third room that a faint smell of old shrimp (the rooms have a kitchenette). We gave up at this point, bought some Lysol spray and lived with it. It was only for a night, but frustrating when you’ve been traveling all day.

This hotel was at a good price, in a good location for the places we needed to be. It was an average hotel with average suites. The kitchen had no applicances or utencils or anything needed to cook with. It was in a word, Unremarkable.

If working out of town and looking for a discounted hotel, this is a decent option...just don't expect much. No housekeeping (unless you want to pay an extra $10 per day), the breakfast is nothing but granola bars and muffins, and the staff don't really want to be bothered with assisting guests. The room was clean (although the hotel as a whole was not) and the beds were comfortable. I would stay here again only if no other option was available in the price range.

The supervisor Daynell, is very nice and accommodating.

Very nice friendly staff. Not much of continental breakfast, coffee was good.

Anytime I needed anything from the desk, I stood there for a average of 4-5 minutes waiting on someone to come to the desk to assist me.

I changed my hotel during stay because the even don't come for room service or changing your towel if you need some thing at room the would say come to the desk. Don't expect breakfast because it's not just a coffee and muffin I went for business and the sound around the room didn't alow me to work at room and it wasn't quite

I booked based on the reviews and closeness to my destination. I was concerned when I arrived and there was a large man just slowly driving around the parking lot made three laps before I even went inside. As there was ample parking I do not think he was in search of a spot. The desk was unatended and no phone to call. Reaked of cigarette smoke, dingy walls and stained and soiled this was the lobby. The room was ridiculous! Bedspreads had visible staining, the bathroom was filthy, stunk of cigerettes and other unidentifiable stench. Several men just walking randomly about in groups of 2 and 3 no staff and certainly no security! I was a woman alone on this trip felt very at risk. I did not stay but left and found another hotel admitedly much more expensive but worth every cent! I think of places like this when I watched true crime shows on TV.

It was nice to have a place to sleep instead of driving after game but that's all. It wasn't dirty but it wasn't clean and comfy either. I would stay again if it was only thing available after a long day tailgating.

The location was great, many great shopping stores and restaurants nearby, the room was clean, the bed was very comfortable, and the staff was pleasant

Room was clean, staff was very polite and helpful....yhe location was great and the stay was comfortable overall

Room was very clean which was a plus, great location near towne center and plenty of restaurants to get great food. The staff was very pleasant snd helpful... The bed could have been a little more comfortable but overall this, was a great stay. The hotel itself was lovely

6250 Corporate Blvd Baton Rouge LA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Within a short walk of Corporate Square Mall, Extended Stay America - Baton Rouge - Citiplace is within 2 miles (3 km) of Nairn Drive Park. This 101-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

Extended Stay America - Baton Rouge - Citiplace features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Baton Rouge - Citiplace

Everyone (14) Business (3) Couples (6) Family (2) Other (9) Friends (1)
3
Everyone

By on May 20, 2019

5
Everyone

The friendly atmosphere and staff. The area is a great location

By on May 11, 2019

Review comment responded on May 11, 2019

Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you not only liked our courteous associates but also our ideal location close to many interesting destinations which made for the highlight of your stay. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management

5
Business Business Travelers

The front desk agent was super welcoming she made my check in experience easy and quick

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management

1
Everyone

By on Feb 4, 2019

3
Everyone

Excellent front desk customer service. The lady was patient and helpful.

By on Jan 17, 2019

Review comment responded on Jan 18, 2019

Thank you for selecting us. We are pleased to know you liked the courteous service provided by our staff and that you had a pleasant stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

3
Everyone

The non-smoking room I requested, which had a non-smoking sign posted on the wall beside the door, reeked of cigarette smoke. The kitchenette cabinets were aged- some of the cabinet doors didn’t hang completely straight as if the hinges needed to be tightened, the appliances needed to be replaced as the white finish was dulled to silver where many hands had touched them, and the carpet had stains. Also there were ice trays in the freezer you had to fill....but no ice or vending machines on the floors for persons just checking in who wouldn’t be there long enough for ice to freeze. Overall it just seemed like they’re more interested in collecting fees for turning over rooms quickly than maintaining a clean hotel and atmosphere. This was surprising as I chose the hotel because it is in a decent neighborhood near fine shopping.

By , from LA on Nov 18, 2018

Review comment responded on Nov 21, 2018

Giz, we're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we're have discussed your concerns with the appropriate teams, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

5
Everyone

The hotel staff was fantastic! They were very friendly and went above and beyond on customer service.

By , from Houston, TX on Nov 5, 2018

Review comment responded on Nov 6, 2018

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management

1
Everyone

Honestly I dont know where to start... never again!

By , from baton rouge lousiana on Jul 16, 2018

Review comment responded on Jul 18, 2018

Bam, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

2

hotel room

Everyone

Our first room assignment was on the 2nd floor right above the mechanical room downstairs which caused a humming noise and caused the TV and dresser to vibrate. When we requested another room, they sent us to a room that had a bathroom in the midst of being remodeled and there were no fixtures (faucet, knobs, shower head, etc.). They then sent us to a third room that a faint smell of old shrimp (the rooms have a kitchenette). We gave up at this point, bought some Lysol spray and lived with it. It was only for a night, but frustrating when you’ve been traveling all day.

By on Apr 24, 2018

Review comment responded on Apr 25, 2018

Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

3

convenient location to the places we were visiting

Everyone

This hotel was at a good price, in a good location for the places we needed to be. It was an average hotel with average suites. The kitchen had no applicances or utencils or anything needed to cook with. It was in a word, Unremarkable.

By , from Monroe, LA on Dec 17, 2017

Review comment responded on Dec 18, 2017

John, thank you for your feedback. We are pleased to know our location was ideal for your need and that you were impressed with the good value we offer. That being said, we are sorry for the inconvenience you experienced while here. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

Extended Stay America - Baton Rouge - Citiplace

6250 Corporate Blvd, Baton Rouge, LA 70809