Staff very friendly. Room was clean. Property in need of an update. Paint, wallpaper and carpet could use a refresh. Excellent location for quick Uber to Truist Park / The Battery. Would stay here again.
Difficulty checking in. Front desk staff uninformed as to where I could park a trailer. Unable to cancel my reservation, even a week before arriving.
Nice area and good price
Good and excellent saff
Great place to stay
Great customer service at the front Desk
The area was ok thanks for for the stay i may come back in the future to the area .
The beds are very softs,,,cleans and comfys,,,but the halls wasn't very clean...
The hotel itself was gorgeous and appeared cleaner than most hotels I've stayed at. However, my friend in the room across the hall from me saw a HUGE cockroach in her room and I personally viewed another rather large one scampering across the hotel lobby floor. When I pointed it ot to the male staff member who was working at the front door, he did absolutely nothing about it and the critter kept on with its life. SMH
Definitely Not Serious About The Pandemic While they post reminders to wear masks, the staff does nothing to address guests who ignore the "mandate". And they ignored a party on my floor, with liud music, shouting and people slamming doors all evening. When i complained a second time, with at least 20 people traiping through the hall, i was told that security hadn't heard noise or seen a party. There are plenty of other hotel choices in the area....suggest you investigate those.
Parking lot is always full at night and it’s way too expensive to park at the hotel
Located in Cumberland within 2 miles (3 km) of Truist Park, Hyatt Regency Suites Atlanta Northwest is within a few miles (5 km) of other popular sights such as Cumberland Mall. This 202-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 43-inch LCD TVs with satellite channels and Netflix. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, sofa beds, and sitting areas. Change of towels is available on request.
At Hyatt Regency Suites Atlanta Northwest, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 12.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
Staff very friendly. Room was clean. Property in need of an update. Paint, wallpaper and carpet could use a refresh. Excellent location for quick Uber to Truist Park / The Battery. Would stay here again.
Difficulty checking in. Front desk staff uninformed as to where I could park a trailer. Unable to cancel my reservation, even a week before arriving.
James, thank you for your recent stay at our hotel. We appreciate the time you took to share your recent experience with us. We are sorry that you had issues with our front desk associate, as this is not the first impression that we want to present. Please accept our apologies for the inconvenience you have experienced. Our goal is to provide exceptional service to all our guests, starting at the front desk and extending to every other area of the hotel. We are grateful for your patience, and your feedback will be used to help us improve our services. Please let us try and regain your confidence on another visit. Regards, Ron Droegmyer, General Manager
Nice area and good price
Shankar, thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Regards, Ron Droegmyer General Manager
Good and excellent saff
Khaled, thank you for selecting the Hyatt Regency Suites Atlanta Northwest for your recent stay. It is wonderful to know that our thoughtful associates left a lasting impression. We loved having you as our guest and look forward to welcoming you back very soon. Sincerely, Sylvain Mbezele, Assistant General Manager
Great place to stay
Earlesha, thank you for choosing Hyatt Regency Suites Atlanta Northwest. We are pleased you enjoyed your stay and had a wonderful experience. We appreciate your nice comments about our hotel, and we hope to see you soon on your next visit. Sincerely, Sylvain Mbezele, Assistant General Manager
Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Sylvain Mbezele Assistant General Manager
Dear Daniel,Thank you for making Hyatt Regency Suites Atlanta Northwest a part of your travel plans. We are glad you were pleased with our well-kept accommodations and that our location worked well for you. We are also delighted to learn that you enjoyed the service our associates delivered, and it will be our pleasure to share your kind compliments with our team. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you once more for your review, and we hope you will choose us again.Regards,Ron DroegmyerGeneral Manager