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Hyatt Regency Suites Atlanta Northwest

3.5 out of 5.0

Hyatt Regency Suites Atlanta Northwest

3.5 out of 5.0

Recent guest reviews

The front attendant cancelled my reservation without telling me, over charged me $200.00 and did not report the broken closet door i asked to be fixed 5 mins after i got there. It wasnt until my girlfriend went to the front desk and spoke with another person that they fixed my reservation and credited the $200.00 back. They still never sent anyone to fix the closet door which was simply off the sliding hinge. They charged me$300.00 as an incidental fee for the door sayin it was never placed in the notes. I am completely disheartened and will never stay there again!!!

Ditch the parking charge. It’s stupid. Who comes to a suburban hotel without a car?.? Build it into the room rate or forget it. And the way it works it seems like the only people paying would be your guests. Others would just sneak in and out. OR MAKE IT SEASONAL for baseball but don’t put such a bad vibe out for such a nice hotel upon arrival. Not a good strategy.

Great experience, spacious clean room, helpful staff.

Fantastic staff, room and cleanliness. We were on the 7th floor and the elevators were broken. That stuff happens.

Very nice hotel, rooms are very big, clean and the staff very friendly and welcoming. The restaurant/bar staff needs help. They are very nice but the speed of service was glacial at best.

It was our first time in Atlanta, the hospitality there was amazing! Great staff. Would definitely visit again! Thank you!

The staff is always helpful. When i checked out, the receptionist explained my bill to me and said that I had charged a beverage to the room. I told her that i only went to the bar on Friday night and i paid with my card. She immediately took it of the bill. They do an excellent job. I will be back.

Nice location with a variety of food and shopping nearby. Not far from the home of the Braves which account for the capacity of this hotel always being high. It’s clean and the suites are decent size.

The hotel was quite nice, but they had only one working elevator. Parking was not free. The pool area was gorgeous, but no hot tub. We stayed there to be close to the Braves game and so this was ideally designed for our purpose. The workout facility is on the 3rd floor which gives you a view of the city while on the treadmill. All in all I give it a decent review.

A courtesy tube of shower gel was used to prop the bathroom door open. After my second night, the cleaning staff removed it but then I had to use a trash can to keep the door open. The door needs to be fixed. Also after the room was serviced on the first day, staff did not leave any face towels and took the courtesy water that was left from the previous day. The next day staff left two new bottles in the room. Also, when I first turned on the water to the tub/shower, the water coming out was a little brown. I had to let the water run for a bit to make sure it cleared up. So that needs to be checked. The lamp plug at the head of the bed needs to be checked because when I sat on the bed, the lamp went out. There's a short in the cord or something. Lastly, when I made my reservations, there was no indication of having to pay for parking. I wouldn't expect that in this location. So that needs to be more clearly stated when making reservations. Other than that, the hotel was clean; the staff was nice and professional; it was very quiet in my room; had a very nice view; conveniently located to the places I needed to go. I expected the room not to have these issues for the price, but I would most likely stay there again. But, please address those issues.

Very nice and affordable. Recommend highly. Nice size room. One of the best hotels Ive been for that price

My bed hadn't been made properlly. The bed had old sheets and bedding that looked as if it had just been used and remake prior to my purchase. I look like a room used by the staff. I didn't realize this until I look at both sides of the bed and the covers were hang out on both sides of the bed.

Hotel was clean and staff was very accommodating and helpful. Rooms were very spacious.

Everything was extremely clean and everyone was friendly!

I loved my room. Very clean and comfortable. Always had fresh towels and clean room when we left and came back. My family and I stayed a week. I just didn't like the parking. $10 to park your own car and there was never any good parking.

Room was noisy as it sat near some sort of generator or machine, even in the middle of the night. Also charged $10 a day for self parking even though when I booked the trip in early March there was no mention of this fee - SURPRISE!!!!!

I visited this hotel for a few days at the beginning of the year, unfortunately was not impressed with overall hotel as much as I was earlier this year. Maybe a change in staff or management caused these impressions. But, overall a pretty modern and comfortable hotel. Even though upon arrival the room was at 59 degrees! A little uncomfortable for this time of the year. The staff at the front desk were nice enough to extend my check out time a couple hours upon request!

Enjoyed our stay Spacious Beautiful pool/ garden area

2999 Windy Hill Road Marietta GA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

SunTrust Park is within 2 miles (3 km) of Hyatt Regency Suites Atlanta Northwest while other popular attractions such as Cumberland Mall are within 3 miles (5 km). This 202-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Atlantic Station and Atlanta History Center are also within a 15-minute drive.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 11 AM.


Rooms

An LCD TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. The bathroom offers hair dryers and designer toiletries. Other standard amenities include an iPod dock, a sofa bed, and a living room.


Property features

Guests of Hyatt Regency Suites Atlanta Northwest have access to an outdoor pool, a fitness center, and free WiFi in public areas. Parking is available for USD 10.00 per day (USD 15 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 5

Guest Room, 1 King Bed

King 1 | Sleeps 5

Regency, Suite

King 1 | Sleeps 5

Guest reviews for Hyatt Regency Suites Atlanta Northwest

Everyone (21) Couples (26) Business (12) Family (19) Other (6) Friends (3)
1
Everyone

The front attendant cancelled my reservation without telling me, over charged me $200.00 and did not report the broken closet door i asked to be fixed 5 mins after i got there. It wasnt until my girlfriend went to the front desk and spoke with another person that they fixed my reservation and credited the $200.00 back. They still never sent anyone to fix the closet door which was simply off the sliding hinge. They charged me$300.00 as an incidental fee for the door sayin it was never placed in the notes. I am completely disheartened and will never stay there again!!!

By on Jan 3, 2019

Review comment responded on Jan 9, 2019

Dear Valued Guest, Thank you for choosing our hotel for your accommodation needs in the Marietta area. We were disappointed to read the details of your recent experience during your stay and we're sorry that we did not live up to our service goals. We have shared your comments with our department heads at our weekly meeting so that we can take immediate corrective action. We would really appreciate you giving us another opportunity as we truly want you to experience our hotel and its typical outstanding service as you should have on this visit. Sincerely, Elma Ocasio Assistant General Manager

4
Everyone

Ditch the parking charge. It’s stupid. Who comes to a suburban hotel without a car?.? Build it into the room rate or forget it. And the way it works it seems like the only people paying would be your guests. Others would just sneak in and out. OR MAKE IT SEASONAL for baseball but don’t put such a bad vibe out for such a nice hotel upon arrival. Not a good strategy.

By on Dec 29, 2018

Review comment responded on Dec 30, 2018

Thank you for reviewing the Hyatt Regency Suites Atlanta Northwest. We appreciate your nice rating and are glad overall you had a comfortable stay. However, we are sorry you were disappointed with our parking charges. Please know that we regularly review our pricing to make sure we are in line with other hotels in our area. We hope to welcome you back soon for a better experience. Sincerely, Elma Ocasio, Assistant General Manager

4
Everyone

By on Dec 2, 2018

Review comment responded on Dec 3, 2018

Thank you for your nice rating and letting us know that your stay at Hyatt Regency Suites Atlanta Northwest was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Elma Ocasio, Assistant General Manager

5
Everyone

Great experience, spacious clean room, helpful staff.

By on Nov 25, 2018

Review comment responded on Nov 26, 2018

Thank you for your glorious comments regarding your visit to Hyatt Regency Suites Atlanta Northwest. We are thrilled to know we met all your expectations and that our terrific associates made your stay more memorable. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Elma Ocasio, Assistant General Manager

4
Everyone

Fantastic staff, room and cleanliness. We were on the 7th floor and the elevators were broken. That stuff happens.

By , from Orlando on Nov 21, 2018

Review comment responded on Nov 22, 2018

Thank you for choosing Hyatt Regency Suites Atlanta Northwest for your stay. We are glad overall you had an enjoyable experience with us. However, we apologize for the inconvenience caused. We look forward to hosting you again on your next visit. Sincerely, Elma Ocasio, Assistant General Manager

5
Everyone

By on Nov 21, 2018

Review comment responded on Nov 21, 2018

Thank you for rating your stay at the Hyatt Regency Suites Atlanta Northwest. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Elma Ocasio, Assistant General Manager

4
Everyone

Very nice hotel, rooms are very big, clean and the staff very friendly and welcoming. The restaurant/bar staff needs help. They are very nice but the speed of service was glacial at best.

By , from Miami, FL on Oct 22, 2018

Review comment responded on Oct 23, 2018

Thank you for being our guest at the Hyatt Regency Suites Atlanta Northwest. We are happy to know you liked our location and that you were impressed with our courteous associates. We have taken note of your feedback as it will help us improve our services moving forward. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Elma Ocasio, Assistant General Manager

5
Everyone

It was our first time in Atlanta, the hospitality there was amazing! Great staff. Would definitely visit again! Thank you!

By , from Kansas City on Sep 21, 2018

Review comment responded on Sep 22, 2018

Lani, it was a pleasure hosting you at the Hyatt Regency Suites Atlanta Northwest. We strive daily to please our guests with our amazing service, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review, and we look forward to your return visit. Sincerely, Elma Ocasio, Assistant General Manager

5

hotel review

Everyone

The staff is always helpful. When i checked out, the receptionist explained my bill to me and said that I had charged a beverage to the room. I told her that i only went to the bar on Friday night and i paid with my card. She immediately took it of the bill. They do an excellent job. I will be back.

By , from Albany Ga on Sep 3, 2018

Review comment responded on Sep 4, 2018

Travis, thank you for your wonderful review of Hyatt Regency Suites Atlanta Northwest. We are glad you enjoyed everything we offered and that our associates provided you with an exceptional stay. We look forward to welcoming you back in the near future. Sincerely, Elma Ocasio, Assistant General Manager

4
Everyone

Nice location with a variety of food and shopping nearby. Not far from the home of the Braves which account for the capacity of this hotel always being high. It’s clean and the suites are decent size.

By , from Illinois on Aug 10, 2018

Review comment responded on Aug 14, 2018

Jayee, thank you for including the Hyatt Regency Suites Atlanta Northwest in your travel plans. We are happy you loved your well-appointed room and that you enjoyed our convenient location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Elma Ocasio, Assistant General Manager

Hyatt Regency Suites Atlanta Northwest

2999 Windy Hill Road, Marietta, GA 30067