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Hotel Indigo Atlanta - Vinings

3.5 out of 5.0

Recent guest reviews

I had to go to Atlanta last month to take my teenage daughter and her friends to a program at the Cobb Performing Arts Center and found the hotel on a travel website. It is really cute facility nestled in trees in a great neighborhood which I had never seen on my many trips to Atlanta through the years. Front desk staff was really friendly and room was very spacious. Very comfortable beds. There was a large wedding party staying there the night we were there and it got a little loud (we were on the ground floor) at one point, but not so loud or so late to interfere with our sleep. The location was great--convenient to Cobb Center, SunTrust and lots of shopping and dining. We ate at a pizza place directly across the street that had a live duo playing on the patio and they were wonderful. I will definitely stay here again when I need to visit this part of the Atlanta metro area!

In Atlanta for a conference and stayed here as it was conveniently located. The rooms were large and comfortable, bright and clean. However, there was no safe or refrigerator in the room. The bathrooms were clean and bright. The bed was large and very comfortable. The restaurant and lobby bar were attractive and busy. There is an outdoor pool. This hotel is not near the downtown area, so it would not be a good choice for that type of sightseeing. A car is needed to get around this area. It is about 30 mins from the airport. There are good dining options and shopping in the area.

Very happy with our stay. Felt very welcomed and didn't feel like the 3 small dogs we brought were looked at as a nuisance. The staff was very accommodating and loved seeing our dogs. Kind of an eclectic feel to the hotel but felt like home.

We traveled to Atlanta for a friend's wedding and this was the hotel where everyone was staying. . It's in a great location with restaurants and shops within walking distance, plus they have a shuttle bus to take you within a 3 mile radius of the hotel. We took advantage of the shuttle and went to the Battery which is the Atlanta Braves ballpark with shops and restaurants around it. Hotel nicely decorated with very comfortable beds. Noisy air conditioner and we had to program it between 62-66 to cool the room down. Also no vent in bathroom. Otherwise it was a nice hotel in a great location and I would stay there again.

Loved the hotel lobby and bar, and our room. However, construction nearby made for a noisy stay. I was a little surprised by the reception as we asked about the restaurant in the hotel and she did not seem to know very much and did not offer much help about how we could find out. Turns out the hotel is very close to Canoe restaurant, so not really an issue afterall.

I wish I could give this place 3.5 stars. The facility is beautiful, our room was spacious, clean, and inviting, the bed was very comfortable, and the staff was courteous and welcoming. One minor gripe about the room - there was no vent fan in the bathroom, meaning that after the toilet was used there was no way to eliminate or reduce odor, and that when someone took a shower, it was difficult to shave, apply makeup, or fix hair because of the high humidity which had nowhere to go. Other than that - the rooms have wood floors, huge windows, quite air conditioning, high-quality soaps and shampoos, and a big flat-screen TV. We enjoyed our accommodations, which were quiet despite having people constantly in the hall outside and the large AC units just outside our window. My major reason for giving this hotel a less-than-perfect rating was that they promised a shuttle to nearby area attractions. We specifically selected this hotel, despite it being farther away and more expensive than other options, because we were traveling to see a show at the Cobb Energy Performing Arts Center nearby and this hotel offered a complimentary shuttle there. You can only sign up for the shuttle upon check-in -- which the hotel kindly offered us early -- but to our dismay, the shuttle was fully booked for the evening by a single large party, meaning we'd have to take a shuttle that would leave us standing outside in an unknown area for 90 minutes there, and make our own way back. At check-in, we mentioned this was a problem and that if we had known they would allow their shuttle to be used for private functions, we would have selected a different hotel. They were friendly, but the solution the duty manager offered was for us to sign up for Uber and get a free ride (which we can't do since both my wife and I have used Uber for years, and the offer is just for first-time users). Honestly, we would have been happy at that point with a few IHG points or a free drink at the bar; we felt like it would cost us about $15 more than we had wanted to spend and a simple offer of minor compensation would make us feel like our concerns were validated. But there was no such offer--not until we reached out to corporate multiple times, were promised a call from the manager which never materialized, and I finally was provided the general manager's e-mail address. After I sent that e-mail, a different guest services manager called, apologized, and credited our account $50, almost half the price of the room. While we were satisfied, I would hesitate to send a friend here because this issue took hours to resolve and very few people are as persistent with customer service as my wife and I are. Something tangible should have been offered right away as a standard procedure, rather than the answer that there was nothing in the duty manager's discretion that could be done. Sometimes small things don't seem like a big deal, but hotels in a competitive environment make sales based on the availability of minor amenities, and when they don't follow-through on the promises they make, it feels like the customer is being tricked. Again--the hotel made it right in the end, but it took far too much effort to make that happen. Would I return again? I don't know. If it was competitively priced and I didn't need to rely on a shuttle or other amenities, probably yes. But I wouldn't book it for something where I needed to have that amenity available to complete the purpose of my trip.

We booked Hotel Indigo through Expedia. The staff was attentive, the hotel lobby was attractive, the room was clean, the bed was comfortable, and we had no internet or television issues. So far so good...until the air conditioner turned on. I had read a few reviews that mentioned this, but really just figured these people were overly sensitive. However, when the air conditioner turns on and off, it sounds like someone rattling the door. It went on all night and I woke up every time. When I called and spoke with the manager about this (she wasn't on premises when we checked out), she said they were replacing the units, but had not gotten to the room we had yet. I told her that we paid full price for the room, and we were very dissatisfied with the stay. She said that since we booked through Expedia, then Expedia would have to provide any sort of adjustment. Additionally, the front desk attendant lied or was misinformed and told me the pool was closed for the season, and when I asked about the hot tub, she checked and said it would be open in 20 minutes, that it had to heat. When we checked after they opened it, it was a long way off from being hot. We went ahead and checked out. When I told the manager about this, she said the pool wasn't closed and she didn't know why the hot tub had been turned off. So, two lessons, don't book through Expedia and don't book at Hotel Indigo Vinings.

As outstanding a visit as possible, starring staff, facility and superior attitude and true service beyond any expectation. IHG hotels should be your first choice, and any trip in or near should include a stay at the Hotel Indigo on Paces Ferry Road,Vinings GA. We ate Pet Friendly, as is the staff--Not our first stay at an IHG hotel=curious how they are able to find and hire such a professional and welcoming staff.

We'd never stayed at a Hotel Indigo which is self-described as "a chain of boutique hotels" but gave it a go. While I had seen some reviews from a few months prior that mentioned loud AC units, I thought surely that such an issue would have been resolved for a hotel at this price point. Sadly, that assumption only reinforced the lesson that it's bad to assume. First the high points: the check-in staff was amazing, friendly, efficient and engaging and the room was nicely appointed. The tv was on when we entered the room which meant we didn't have to check that, so we simply dropped our gear and headed out for dinner. When we returned, we turned it. Or at least we attempted to do so. When the AC kicked in it was startling. Truly loud. It was late, we weren't dressed and decided we'd power thru. Another bad decision on our part as it resulted in a dreadful night's sleep for both. In the morning, we did breakfast. The dining room has a number of tables with a bar in the middle. The food itself was ok. The coffee was incredibly weak. The ambiance was lacking inasmuch as you could hear the staff in the kitchen talking and laughing. Then, a couple of staff sat at the bar. Now, I grant you that eavesdropping can be incredibly interesting, but not when their conversations were competing with the television for top billing. Heading back to the room, we took the elevator that we shared with another party. I hadn't notice the elevator button panel which had been duct taped until the other party said something along the lines of "look, it's true; it's good for everything." We all had a chuckle. Looping back to the previous night when we left for dinner. Evidently there's a significant indentation (drain?) in the parking lot. Well, we found it when approaching the hotel entrance. Another interesting design concerned the entrance to the hotel. There are a handful of steps one has to climb to reach the lobby. When we checked in, it was raining. There is a ramp for those who don't wish to (or can't) take the stairs. To access the ramp, one has to leave the covered area and most of the ramp is exposed to the elements. Not ideal for the ramp takers. Bottom line is that in this instance, boutique doesn't equate to a nice stay. Lesson learned in re to Hotel Indigo.

My family and I stayed at Hotel Indigo as evacuees from Florida for Hurricane Irma. All in all, We were thankful to find this hotel as it accepted pets. We arrived at the hotel, there was a very strong odor of animals but I brushed that off as it is a pet friendly hotel. They did have a nice restaurant in the lobby however we did not utilize it as it was very pricey. Upon checking in, I was surprised to learn that breakfast was not included given the price we paid to stay there. The room was nice, but I was disappointed there wasn't a small microwave or small fridge or anything of the sorts. In the hotels defense, this wasn't listed to be included anywhere, I just assumed with the price, something of the sorts would be in the room. The best part of the hotel, hands down, were the beds! They were crazy comfortable. I've stayed at many hotels and these were the most comfortable by far! The bathrooms were nice however the seal for the shower was damaged so water leaked out all over the bathroom and into the room. My son and I both slipped on the water. Also I requested one additional comforter but was denied. Checking out was easy but was told there were no available carts to lug all of my stuff out. Oh and The area was beautiful! Overall, it was exactly what we needed though, a safe place to stay with my family!

2857 Paces Ferry Road SE Atlanta GA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Cobb Galleria within 2 miles (3 km) of Cumberland Mall, Hotel Indigo Atlanta - Vinings is within a few miles (5 km) of Cobb Energy Performing Arts Centre. This 160-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. SunTrust Park is also 2.5 mi (4 km) from the hotel, which is in the historical district.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

All of Hotel Indigo Atlanta - Vinings's 160 air-conditioned rooms provide free newspapers, safes, and ironing boards. 43-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Desks are also available.


Property features

At Hotel Indigo Atlanta - Vinings, guests enjoy an outdoor pool, a fitness center, and a spa tub. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Room, Accessible (Roll-In Shower)

King 1 | Queen 1 | Sleeps 4

Room, 2 Queen Beds, View

Queen 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking (King Executive)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible (Roll-In Shower)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 116 reviews