Hotel Indigo Atlanta - Vinings3.5 out of 5.0
Recent guest reviews
We booked Hotel Indigo through Expedia. The staff was attentive, the hotel lobby was attractive, the room was clean, the bed was comfortable, and we had no internet or television issues. So far so good...until the air conditioner turned on. I had read a few reviews that mentioned this, but really just figured these people were overly sensitive. However, when the air conditioner turns on and off, it sounds like someone rattling the door. It went on all night and I woke up every time. When I called and spoke with the manager about this (she wasn't on premises when we checked out), she said they were replacing the units, but had not gotten to the room we had yet. I told her that we paid full price for the room, and we were very dissatisfied with the stay. She said that since we booked through Expedia, then Expedia would have to provide any sort of adjustment. Additionally, the front desk attendant lied or was misinformed and told me the pool was closed for the season, and when I asked about the hot tub, she checked and said it would be open in 20 minutes, that it had to heat. When we checked after they opened it, it was a long way off from being hot. We went ahead and checked out. When I told the manager about this, she said the pool wasn't closed and she didn't know why the hot tub had been turned off. So, two lessons, don't book through Expedia and don't book at Hotel Indigo Vinings.
As outstanding a visit as possible, starring staff, facility and superior attitude and true service beyond any expectation. IHG hotels should be your first choice, and any trip in or near should include a stay at the Hotel Indigo on Paces Ferry Road,Vinings GA. We ate Pet Friendly, as is the staff--Not our first stay at an IHG hotel=curious how they are able to find and hire such a professional and welcoming staff.
We'd never stayed at a Hotel Indigo which is self-described as "a chain of boutique hotels" but gave it a go. While I had seen some reviews from a few months prior that mentioned loud AC units, I thought surely that such an issue would have been resolved for a hotel at this price point. Sadly, that assumption only reinforced the lesson that it's bad to assume. First the high points: the check-in staff was amazing, friendly, efficient and engaging and the room was nicely appointed. The tv was on when we entered the room which meant we didn't have to check that, so we simply dropped our gear and headed out for dinner. When we returned, we turned it. Or at least we attempted to do so. When the AC kicked in it was startling. Truly loud. It was late, we weren't dressed and decided we'd power thru. Another bad decision on our part as it resulted in a dreadful night's sleep for both. In the morning, we did breakfast. The dining room has a number of tables with a bar in the middle. The food itself was ok. The coffee was incredibly weak. The ambiance was lacking inasmuch as you could hear the staff in the kitchen talking and laughing. Then, a couple of staff sat at the bar. Now, I grant you that eavesdropping can be incredibly interesting, but not when their conversations were competing with the television for top billing. Heading back to the room, we took the elevator that we shared with another party. I hadn't notice the elevator button panel which had been duct taped until the other party said something along the lines of "look, it's true; it's good for everything." We all had a chuckle. Looping back to the previous night when we left for dinner. Evidently there's a significant indentation (drain?) in the parking lot. Well, we found it when approaching the hotel entrance. Another interesting design concerned the entrance to the hotel. There are a handful of steps one has to climb to reach the lobby. When we checked in, it was raining. There is a ramp for those who don't wish to (or can't) take the stairs. To access the ramp, one has to leave the covered area and most of the ramp is exposed to the elements. Not ideal for the ramp takers. Bottom line is that in this instance, boutique doesn't equate to a nice stay. Lesson learned in re to Hotel Indigo.
My family and I stayed at Hotel Indigo as evacuees from Florida for Hurricane Irma. All in all, We were thankful to find this hotel as it accepted pets. We arrived at the hotel, there was a very strong odor of animals but I brushed that off as it is a pet friendly hotel. They did have a nice restaurant in the lobby however we did not utilize it as it was very pricey. Upon checking in, I was surprised to learn that breakfast was not included given the price we paid to stay there. The room was nice, but I was disappointed there wasn't a small microwave or small fridge or anything of the sorts. In the hotels defense, this wasn't listed to be included anywhere, I just assumed with the price, something of the sorts would be in the room. The best part of the hotel, hands down, were the beds! They were crazy comfortable. I've stayed at many hotels and these were the most comfortable by far! The bathrooms were nice however the seal for the shower was damaged so water leaked out all over the bathroom and into the room. My son and I both slipped on the water. Also I requested one additional comforter but was denied. Checking out was easy but was told there were no available carts to lug all of my stuff out. Oh and The area was beautiful! Overall, it was exactly what we needed though, a safe place to stay with my family!
The hotel is beautiful and Location is perfect! The a/c is very loud. We were very aware of when the a/c turned on. I woke up every time it started again. The maids are loud and came knocking on our door the same day of as check out at 8am. I could hear the maid outside of our door before she came knocking, she was rattling items in her cart 20 mins before she came knocking. Beautiful hotel however I will not be staying here ever again!!!
I was here for a business trip and stayed @ Indigo, it a renovated property and the entire hotel gives you the feeling of freshness. it also has a great location as its close to most of the things. Liked: Location, room size and comfort, cleanliness, amazing staff, restaurant cum bar Did not like: Limited menu for a vegetarian Tips: For a better view from your window take a higher floor toward the pool side
Our family spend 2 nights here for a wedding. I'd rate the property as 'good' overall. Our rooms were of a good size and nicely, if sparsely appointed. I would have preferred to have better comfortable seating - the chairs were a little utilitarian. The beds were comfortable and linens cozy. It was quiet overall, though doors slamming occasionally reverberated down the long hallways. We had a view of the pool and it looked nice, but maybe a little small for a property of this size. The staff was great - we had several special requests and everyone went out of their way to help. The parking was a little difficult... perhaps valet parking would help avoid the search for an empty spot.
$99 for a great room. The place has a lively bar, welcoming staff, is very clean and relatively new, and is located in a great area. We have stayed here several times, and the experience is always good.
The Hotel Indigo is a relatively recent refurbishment of an existing property, but has been vastly updated. Its location in the heart of Vinings puts you adjacent to the bustling Cumberland Corridor (many HQs, offices and Suntrust Park), a quick drive from Buckhead, and within easy access to downtown.
This is a really nice looking hotel with comfortable beds and chicly decorated rooms. But I won't stay again (if I can avoid it) because the rooms seem to be scented with cologne. I checked in yesterday and wasn't sure, but on returning to my room today I am certain. I opened the windows to air the room out but they only open 3-4". The air conditioning is very loud, as others have noted - sounds like a very large noisy refrigerator is 5 feet from the bed. But the worst is the noisy doors. This is not a case of people slamming doors - even if you try to be quiet, the latch is incredibly loud and uncontrollable. When multiple neighbors are up at 5 am, it is quite noisy and the rooms aren't adequately soundproofed. It's too bad - great location but just too darn noisy.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 110 reviews