The room we were in reeked of cigarette smoke. The staff quickly accommodated by providing a neutralizing room spray but this definitely started the stay off uncomfortable. Outside of this mishap the hotel is very cozy and most importantly CLEAN.
The property was conveniently close to Truiest Park. What i didn't like that the property only gave us one set of towels and wash cloths, had no mini fridge in the room, and the parking was limited. Also the bathroom sink started leaking as well. Overall for the price we paid, the stay wasn't what we expected.
I liked the location of Hotel Indigo in Vinings. Check in was fast and easy. I checked in around 10pm with no wait. I had my dog with me, pets were allowed for an additional $75. The property condition was great except for my room. The shower had hair on both sides of the shower. The bathroom door was rotted and splitting the full length of the bottom of the door. The Hvac was so noisy and rattled the entire night so I had trouble staying asleep. I was only there one night so I did not ask to switch rooms.
This might have been one of the worst hotel experiences I’ve ever had. In fact, it WAS the worst. Where do I start? How about: - There was an empty can of tobacco sitting on the floor next to my bed when I first walked in. I should’ve taken this as a sign. - I requested housekeeping for FOUR straight days and my room never got cleaned. After working 14 hour days, all I wanted to do was walk into a clean comfortable room with fresh towels. Not to be. - The tv gets ‘No Signal’. - The toilet decided not to flush for no apparent reason so I went to Home Depot around the corner to buy a plunger. - Dirty sheets piled in the hall. - Trash bags in the hall. -Oh, and this was a real treat- no refrigerator in the room?! So here I am committed for a 5 night stay buying ice and a cooler for the week. I’m pretty sure Motel 6 provides refrigerators. Terrible facility.
Very clean, nice staff. Beds and pillows were both super soft, felt like you fell into the soft pillows. Couldn’t use key card to get into the side door, had to go through the lobby each time.
BY FAR, one of the qorst hotel expirences i have evwr had! To start, we had to switch rooms because there was a party goinf on next door and i cousnt sleep at 3am! We asked to have our room swiched and when the changed our room change the air was broken and there was a ticking noise that didnt stop! We asked maintenance to come check it out and of course no one ever came. We walked downstairs after an hour of waiting and asked to have the our room changed for the third time!!! We get to the room and the AIR was broken again. It felt like a sauna! I finally grabbed all my things and went downstairs to ask for a refund and booked next door at the Court Yard (which was amazing) NOT EVEN AN APOLOGY! Dont waste your time and money!
The hotel was nice, kids enjoyed the pool and the view of the pool in the back was nice. Our room smelled like cigarette smoke and the bathroom had hairs in the shower and sink which was off-putting. The beds are really hard. The staff was very friendly and they provided us with extra blankets for our baby. The website said they had cribs available, but the front desk...which was someone at the bar...said they didn't have cribs. It was ok, we just had to bring a pack-and-play inside. Parking was very convenient and the food at the on-site restaurant looked good and affordable.
Didn’t receive back my deposit other than that great place and space
Front desk lady was super super sweet and polite.
Great location and lobby. Excellent staff. Restaurant floors and service needs improvement. Need to clean vents in lobby
This is a very nice property in a great area. Room was big, and clean. Hotel staff was very friendly, and helpful. There are plenty of restaurants in the area. I would definitely recommend this property.
Well maintained and clean. Staff was always available for questions.
Located in Cumberland within 2 miles (3 km) of Cumberland Mall, Hotel Indigo Atlanta - Vinings, an IHG Hotel is within a few miles (5 km) of other popular sights such as Cobb Energy Performing Arts Centre. This 160-room, 3.5-star aparthotel has a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11 AM.
Each apartment is heated and has an array of amenities, including a coffee maker, a phone, and an ironing board. Guests can expect to find free WiFi and a 43-inch TV with satellite channels. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a desk and a wardrobe or closet. Housekeeping is available on request.
At Hotel Indigo Atlanta - Vinings, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
The room we were in reeked of cigarette smoke. The staff quickly accommodated by providing a neutralizing room spray but this definitely started the stay off uncomfortable. Outside of this mishap the hotel is very cozy and most importantly CLEAN.
The property was conveniently close to Truiest Park. What i didn't like that the property only gave us one set of towels and wash cloths, had no mini fridge in the room, and the parking was limited. Also the bathroom sink started leaking as well. Overall for the price we paid, the stay wasn't what we expected.
Good Afternoon- Thank you so much for staying with us and sharing your experience, your feedback is very valuable in our growth. I assure you the missing towels were a mistake on our part. For any future visits, please let us know you would like a microwave and refrigerator and we will gladly put them into your room before your arrival.
I liked the location of Hotel Indigo in Vinings. Check in was fast and easy. I checked in around 10pm with no wait. I had my dog with me, pets were allowed for an additional $75. The property condition was great except for my room. The shower had hair on both sides of the shower. The bathroom door was rotted and splitting the full length of the bottom of the door. The Hvac was so noisy and rattled the entire night so I had trouble staying asleep. I was only there one night so I did not ask to switch rooms.
Good Evening-Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns and I apologize for the stay not being 100%. I will work with my team to ensure these issues are taken care of. I hope that we see you again in the near future.
This might have been one of the worst hotel experiences I’ve ever had. In fact, it WAS the worst. Where do I start? How about: - There was an empty can of tobacco sitting on the floor next to my bed when I first walked in. I should’ve taken this as a sign. - I requested housekeeping for FOUR straight days and my room never got cleaned. After working 14 hour days, all I wanted to do was walk into a clean comfortable room with fresh towels. Not to be. - The tv gets ‘No Signal’. - The toilet decided not to flush for no apparent reason so I went to Home Depot around the corner to buy a plunger. - Dirty sheets piled in the hall. - Trash bags in the hall. -Oh, and this was a real treat- no refrigerator in the room?! So here I am committed for a 5 night stay buying ice and a cooler for the week. I’m pretty sure Motel 6 provides refrigerators. Terrible facility.
Good Evening- Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I hope that we see you again in the near future knowing we have worked on our short comings.
Good Evening! We truly appreciate you staying with us and taking the time to score your visit. We hope to see you again soon :)
Very clean, nice staff. Beds and pillows were both super soft, felt like you fell into the soft pillows. Couldn’t use key card to get into the side door, had to go through the lobby each time.
Good Evening! We are so happy you enjoyed your stay with us and value your feedback and looking into the situation with the door immediately. Please come visit us again soon.
Hello, Thank you for staying with us at Hotel Indigo Atlanta Vinings! We want to make sure that every guest is comfortable and will do anything to accommodate during your stay. I am glad that we were able to resolve your issue experienced. We hope to see you again.