Property was fine. We booked 2 rooms together, but when we arrived rooms were at opposite ends of the wing. Getting the family together was a pain (somewhat literally) as my elderly mother-in-law maneuvered between the rooms with the kids.
Dangerous neighborhood, you need an electronic key to enter the main entrance. Parking is an extra $45 per night. Half of the staff does not speak English. Rude staff, we arrived at 2:30pm and were refused check in. We were told we had to wait until 4pm. Terrible experience overall, we will never stay at any Embassy Suite location again.
Nice hotel near lots of restaurants and Aquarium.
Easy walking to Atlanta Aquarium and sports venues.
The room was exactly like the listing. The staff was overly helpful in providing us with everything we need and giving us information about local attractions. The location and view was perfect. I would definitely recommend the stay to family abd friends. The area around the hotel was safe.
Carpet, looks didn’t clean well Don’t have toothpaste and toothbrush
The hotel was very nice. Most of the staff was friendly and nice, especially the bartender and Murry/Murphy (not sure of name). Rashad (front desk) was very rude. Very short and dismissive. He even followed me outside and told me to not be snippy. I was only snippy because he was so rude. All we wanted were some umbrellas. Apparently, that was too much for him. Breakfast was great but not enough seats and garbage was overflowing everywhere. The people working the breakfast need help. There were only two of them and they were working hard but could not keep up. Overall, we enjoyed our stay. Also, the lady in the gift shop was super nice and helpful.
Usually love the breakfast not satisfied during this stay
Location was great and condition of hotel was ok. A bit worn. Parking was $45 and we could not access our vehicle ourselves. We stayed at Hilton Garden Inn (sold out this trip) on our last trip and it was a better value for us.
I did not like the lack of cleanliness. The restrooms smelled, stains on the sofa and shower curtain, hair on towels, brown water, breakfast by far was not up to par with other Embassy Suites locations. This was one of the worst hotels experiences.
The happy hour and Ruth Chris restaurant
I hope I can help someone else to see this since I didn’t ... $45/night parking. You don’t have any other option, you cannot self park. You can pay $36/night down the street in a parking deck as I was told. And it is not clear on the orbitz site, I filtered my search of hotels to include parking and even while talking to customer service I went through 3 pages to find where it was “obvious” to the CS agent. If it was so obvious it wouldn’t be only clear after you’ve paid and NOT on the main page. Oh and check in is not 3pm, according to staff it is 4pm. But better yet, we still couldn’t get a room until after 5pm because they weren’t caught up with cleaning. Another family we met didn’t get into their room until 8pm. Families were all in the lobby just waiting. And when we got to our room the entire floor had blue sanity stickers on the door so they could’ve let people up to the rooms rather than wait for an entire floor to be cleaned? There were no body towels in the room which we only discovered after having a shower and when I told reception it took 1.5 hours to get 2 towels. So enjoy drying off with a hand towel. I had to go from down the hall of the 7th floor to reception constantly. What a nightmare. They ended up giving $75 off our stay but I would’ve never stayed there in the first place if I had known it would be like this. I did not enjoy our stay and it made our trip really stressful.
Location was the best part. Staff was under a lot of pressure due to rooms not being ready for guests. Attempted to check in at 3 pm was informed rooms were not ready and they would text when my room would be. My room was not available until after 6 pm. Front desk staff was nice and apologetic. Valet parking was a mess. Was charged $45 with a long wait and only one driver at valet that knew how to be courteous. Won’t be staying there again. Room didn’t look like it had been vacuumed. Overall was extremely disappointed.
My family’s stay at Embassy Suites at Centennial Park was disappointing but expected because of price. For a family of 6 people, we paid under 1300 for flight and hotel stay. We paid for parking at another parking garage which was cheaper than the hotel.The side entrance was not maintained. Cigarettes ends and trash laid on the ground for days. The lobby floor was sticky and was still dirty each time we came downstairs. The hotel’s exterior was dark and bad lighting. Our room had dark walls and tattered furniture. The room may have been sanitized but not cleaned. Inside the bathroom there was dust and spider webs visible in the vent. Long strands of hair were left inside the tub and caught on door hinges. Crumbs of food were found along the couch. I don’t think they ever cleaned the inside of the pullout couch. We paid for a premium room which meant breakfast each day and snack replenish. We did not receive a replenishment of snacks. The breakfast was ok. Everything was microwaved. The hotel staff was friendly and provided additional towels and water. If you are reading this review and decide to stay because everyone’s experience is not the same please remember to directly tell the front desk that you want your room cleaned upon arrival. We stayed 3 nights, told the front desk we “opt in” the second night. No one ever came, you have to send text messages.
Located in Downtown Atlanta, Embassy Suites Atlanta at Centennial Olympic Park is adjacent to Centennial Olympic Park and within a 5-minute walk of other popular sights like College Football Hall of Fame. This 321-room, 3.5-star hotel has 2 restaurants, an outdoor pool, and a gym.
Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7:30 AM to 10:30 AM. Enjoy dining at Ruths Chris Steak House, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect to find WiFi and 49-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Sofa beds, living rooms, and refrigerators are also available.
At Embassy Suites Atlanta at Centennial Olympic Park, guests enjoy an outdoor pool, a gym, and a spa tub. Valet parking is offered for USD 45.00 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include WiFi in public areas, a conference center, and a 24-hour business center.
Property was fine. We booked 2 rooms together, but when we arrived rooms were at opposite ends of the wing. Getting the family together was a pain (somewhat literally) as my elderly mother-in-law maneuvered between the rooms with the kids.
Dangerous neighborhood, you need an electronic key to enter the main entrance. Parking is an extra $45 per night. Half of the staff does not speak English. Rude staff, we arrived at 2:30pm and were refused check in. We were told we had to wait until 4pm. Terrible experience overall, we will never stay at any Embassy Suite location again.
Thank you for taking the time to share your experience with us. We rely heavily on feedback for improvement from our guests like you, in order to aggressively work at cultivating a more positive experience for our visitors. We apologize for any inconvenience you suffered and will use your comments to address all the issues you highlighted.
Nice hotel near lots of restaurants and Aquarium.
Thank you for taking the time to provide us feedback about your stay with us. We appreciate you and look forward to seeing you again soon.
Easy walking to Atlanta Aquarium and sports venues.
Thank you for staying with us. We appreciate your feedback.
The room was exactly like the listing. The staff was overly helpful in providing us with everything we need and giving us information about local attractions. The location and view was perfect. I would definitely recommend the stay to family abd friends. The area around the hotel was safe.
Thank you for staying with us. We appreciate your feedback.
Carpet, looks didn’t clean well Don’t have toothpaste and toothbrush
Thank you for taking the time to provide us feedback about your stay with us. We are sad to see that it was not an enjoyable one. We will be sure to share your concerns with our management team.
The hotel was very nice. Most of the staff was friendly and nice, especially the bartender and Murry/Murphy (not sure of name). Rashad (front desk) was very rude. Very short and dismissive. He even followed me outside and told me to not be snippy. I was only snippy because he was so rude. All we wanted were some umbrellas. Apparently, that was too much for him. Breakfast was great but not enough seats and garbage was overflowing everywhere. The people working the breakfast need help. There were only two of them and they were working hard but could not keep up. Overall, we enjoyed our stay. Also, the lady in the gift shop was super nice and helpful.
Thank you for taking the time to provide us feedback about your stay with us. We are sad to see that it was not an enjoyable one. We will be sure to share your concerns with our management team.
Usually love the breakfast not satisfied during this stay
Thank you for taking the time to provide us feedback about your stay with us. We are sad to see that it was not an enjoyable one. We will be sure to share your concerns with our management team.
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.