The St. Regis Aspen Resort5.0 out of 5.0
Recent guest reviews
We stayed at the St Regis for the weekend. It is a nice enough facility but very overpriced for the value you receive. Our room was 500.00 a night for a ground level on the street looking at a dilapidated motel. Both the St Regis and the old hotel are built right against the sidewalk so your only view is right into someone else’s window in a motel that looks as if it was built in the 60’s. The only thing my titanium elite status got the wife and I was a 2 egg omelet for 100.00 The pool area has about 25 chairs that were all “saved” and no real fix for the situation. They had space if they wanted to provide more chairs. Maybe it’s a different experience in the winter but I’ll be finding another joint... At the end of the day, most of my experiences with Marriott at higher end facilities come with a value that you can justify. Not this place, it’s just an overpriced hotel in an expensive town. one and done for sure...
This is the second year in a row at this hotel, most likely our last. Last year, we did not get our room until well after 4pm. This year ( after many messages, phone calls about our experience) , they hotel decided to put us next to a dog, kids, and two adults. As soon, as we entered the room, we heard barking. We love dogs, we have two, however, on a vacation, sleep is good, barking dogs are bad. When I inquired about moving, they put me in a room; literally on the patio of the pool. No thanks. " I'll see what we can do, but we can't guarantee another room." I inquired again, and learned that there were several complaints about the dog, and noise, yet, the "management" did not move the culprits, rather, give us the poor room. Bad planning; have areas and rooms with dogs, and those without. It's quite simple. Service was okay. The employees at the bar , the bartenders; wassup DK, are excellent. The pool staff; eh. I've found that when you ask some staff a question, they look at you as if you are speaking a different language. It's quite astonishing that the hotel is as bad at customer service. Wait, the "W Hotel" opens soon, and this hotel will feel the competition. There is no real competition, thus, they can operate at 50% satisfaction rate, if that. Anyway, spend lots of money or points, it's Aspen, the hotel isn't great, but, will suffice until another option emerges.
Daniella, who greeted us at the front desk when we arrived and made sure to remember us by name (and answered all our questions expertly) was only one of the terrific St. Regis associates who made our stay at this property memorable in the best ways. Julie (Julia?), the concierge, worked tirelessly until she found us wonderful places to dine and the place itself was lovely. Our room, on the 5th floor, was nicely appointed (although hotels clearly no longer offer anybody enough lights) and the bathroom/shower were particularly appealing. We had drinks at the bar a couple of evenings and enjoyed the atmosphere. As always, the breakfast was too expensive but it was pretty good although not as good as we'd hoped. We would certainly return.
I really enjoyed the stay in St. Regis Aspen. Yes, it is an older hotel, but it is very well maintained, rooms feel clean and modern and common areas are bright and spacious. The location could not be better - right next to the slopes, but also walking distance to other bars/restaurants. I also appreciated the sports rental store directly across from the lobby where I was able to get a mountain bike rental.
Enjoyed our stay at this hotel. The room was very clean and comfortable. After asking for additional coffee pods, house cleaning staff ensured we had extra every day of our stay. Staff were very friendly. Room service menu and food left a bit to be desired. We were there during the Aspen music festival and there were musicians playing in the courtyard in the afternoon - nice touch.
First off: what has happened to the restaurant in this hotel,the Velvet Buck? Did it change chefs? Every meal I had during my stay was almost inedible, from lead-putt "waffles" to a gross, drowning in dressing "quinoa salad" (some leaves over a huge soggy base of quinoa) to smelly fish. I am so disappointed, because the St. Regis is my favorite place to stay in Aspen -- dog friendly, a beautiful lobby area, great staff--but it's hard not to have a restaurant. The other way I'm updating my previous 5 star review is that the room furniture is starting to get a bit old and bashed up. Our cocktail table was full of nicks and scratches, the carpet had some old stains. One thing that is really topnotch here, however, is the Remede Spa. Highly recommended, even if a bit pricey. The technicians are all fabulous. I really hope this hotel can refurbish some of the older furniture and get a new chef. Please consider this, management....
I recently stayed at the St. Regis in Aspen for a work trip. The hotel is great, and the staff takes pride in trying to spoil you. Despite this attitude, the management could learn a few things about how to treat the customer. Due to flight delays, I missed my flight into ASPEN so paid for one night where I was unable to stay at the hotel. I understand that the hotel has a very strict non-refundable policy. However, when I asked the front desk manager if there was any lee-way with this policy (I paid $899 for a room that I did not stay in), he said no. His very matter of fact approach left a bad taste in my mouth. I am also a small business owner and understand the importance of making a customer feel good about their experience. A little empathy and even a small token to acknowledge my frustration would have been appreciated -- a hotel may not be able to refund the money but they can give you a food and beverage credit, a spa credit, or even free wi-fii....nothing was offered. After the lack of any empathy from the front desk manager, I did call the the front desk and stated that I wasn't expecting a refund, but merely an acknowledgement of my frustration and so that I didn't have such a bad taste in my mouth about the ST. Regis. He gave me a $100 food and beverage credit. Full disclosure, I used that credit but obviously something was not communicated because there was an additional charge on my credit card after check out (for $169.17) -- I have no idea what it is for because I did not spend an additional penny at the ST. Regis because I felt that they had received more than enough $ from me. A five-star luxury resort should be able to show empathy to its clientele and still follow their rules. My suggestion is that their management undergo customer service training, and then follow through.
We visited for the food and wine festival. I couldn’t believe how clean it was. There were vendors and seminars, lines of people but there was no garbage or funny smells. Nothing felt dirty even though there were hundreds of us going through every hour for a different class. There were no little pieces of junk, none of the employees looked stressed out....frankly I was more disheveled than almost everyone. If you have time stop in and meet the resident dog. He is adorable.
We booked two rooms for five nights for my daughter’s 30Th birthday. Upon arrival, Marija had set up my daughter’s room with balloons, Champaign, and goodies. It was a delight to see the surprise on Brittany’s face upon opening her door. The entire stay was like that. The staff were welcoming and helpful. Alexandria also honored us with Champaign and a fruit plate sent to our room as a warm welcome. We also loved the fact that the pool and three hot tubs are open 24/7 and so comfortably warm. A beautiful brick patio with bar and food service during the day. My daughter and her friend enjoyed the in house world class spa and claimed it was the best that they had ever been to. The many intimate seating rooms and areas offer the guest many places to enjoy with friends or to just sit and enjoy a book. The location is great at the foot of the Aspen Mountain and the head of the quaint and lively town. Many tours pick up at the hotel for even more convenience and fun. The whole experience was better than our expectations and we will definitely return.
I stayed for a week with my daughter here and I don’t know where to begin with how wonderful it was. Every person you encounter who works at this resort is authentically kind and helpful. - When we walked in for breakfast, they called us by name. - Stephanie at the concierge desk arranged a horseback riding outing and it was seamless. - John (part of the room service team) was amazing and patient as we put in order after order. - The maid service was so kind to my daughter and her friend, giving them handfuls of chocolate and changing the sheets without rebuke when the kids spilt water on them. - The Butler team responded immediately and kindly to medical issues both my daughter and I experienced on two separate occasions. - And the concierge team put together a beautiful birthday arrangement at the last minute for my daughter (affirmatively noting, based on a conversation I had with wait staff in the restaurant, my daughter’s nut allergies). Beyond that, the hotel and grounds is beautiful and peaceful. It was the first time in my life where I didn’t feel like I was staying in a hotel - I felt far more like I was in a quasi-home and that I had support at the ready when I needed it. I have thought often about putting together a luxury travel guide for single moms, and this hotel would be at the top of my list.
- Walking distance to Aspen Mountain
- Onsite dining
- Ski-in/ski-out access
Located in Downtown within a 5-minute walk of Aspen Mountain, The St. Regis Aspen Resort is within a few miles (5 km) of other popular sights like Buttermilk Mountain. This 179-room, 5-star resort has ski-in/ski-out access, a full-service spa, and 3 restaurants.
Enjoy dining at Chefs Club, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect to find an LCD TV with cable channels and a DVD player. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, a coffee maker, and free weekday newspapers.
Guests of The St. Regis Aspen Resort have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is USD 50 per night if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this ski resort include a 24-hour health club, a spa tub, and a sauna.
Reviews from Trip Advisor
82.0% of guests recommend this hotelTotal of 1126 reviews