The St. Regis Aspen Resort5.0 out of 5.0
Recent guest reviews
My significant other and I were planning a trip to this hotel for a 3 day weekend in February to celebrate my birthday early. We are platinum status Starwood Preferred guests and very loyal to the SPG hotel line so we were splurging on this expensive hotel and going to stay for free with points we had acquired over the past couple years. Unfortunately, his uncle passed away and we had to cancel our reservation a week in advance in order to fly home for the funeral- which is to held the weekend we would otherwise be on vacation. I contacted both SPG and the St Regis hotel and they both told me they have a strict 2 month cancellation policy and would be charging me $3700 is if I cancel!!!! UNBELIEVABLE! So now I am paying nearly $4000 for a hotel i will never set foot in because a family tragedy has occurred and we have to cancel our vacation!!! We would never had stayed at this hotel to begin with but decided to check out Aspen and this is the only SPG hotel that was available. Even the airline is willing to fully refund our flight if we send in the funeral announcement. What a great way to say thanks to your loyal customers SPG! Can't believe you don't recognize one of your customers grief and try to accommodate- even slightly. Looks like we will find a new hotel line to stay with in the future.
My wife and I recently spent a long weekend at the St Regis for her 40th birthday. The staff is outstanding and went out of their way to accommodate all the requests that I had to make my wife's 40th the best yet. The hotel is beautiful and the renovations are fantastic. Check in was a breeze and efficient. Based on our SPG status we were upgraded for our stay to the presidential suite, which was a great touch for the birthday surprise. We were escorted to our suite and shown all the features and how to use all the amenities within the room. The room was amazing. Great views of the mountains, slopes and the pool area. The new restaurant in the hotel is very nice as well. Since we arrived mid evening on our first night, we decided to just grab dinner in the restaurant. It was very good. Good selection on the menu and the staff was friendly and efficient. The hotel is located is easy walking distance to anything you would want in the Aspen village. Plenty of restaurants, coffee shops and shopping nearby. Also, a short block or so over to Aspen Mountain for skiing and other activities. Stephanie and the whole concierge team are incredible. They did a great job of assisting us with daily activity options and reservations. I highly recommend the snowmobile tour up to the Bells. Absolutely breathtaking views. The team at the St Regis Aspen is second to none. They will go out of their way to make your stay all it can be. I have stayed at a lot of luxury hotels around the world and can say that the St Regis is in the top 3. I have also stayed at a number of the St Regis properties around the world and can easily say that the St Regis Aspen is #1 in the St Regis family.
My concerns: After the arrival at the hotel, the receptionist gave us a very vague explanation about how we should get to our room; he didn’t want to assign us a butler who could show us the way to the room either. It was only after my long intervention that a butler was assigned to us who informed me that being assigned a butler was a standard service for the hotel guests. Therefore, it is obvious that the receptionist misled us during the first conversation. Once we arrived at the hotel in the afternoon we couldn’t use the restaurants as the first one was closed, and the other had a group reservation. There was no proper signage in the hotel so it was difficult for us to move about. As a result, we were not able to find a lift so we decided to use the staircase with the exit sign to descend from Level 4. Unfortunately, what I saw came as a shock to me as the staircase had visible unprotected cables in the walls, as well as holes both in the walls and the stairs. This resembled an unfinished construction stage. During our descent we could not see any sings even though it was an emergency exit. The stairs led us to the kitchen. Heating at the hotel did not work properly either. The hot air inlet was not placed nearby, which caused the hot and cold air to mix, as a result of which we caught a cold during the very first night of our stay and had to leave the hotel earlier than planned. Unfortunately, the hotel refused to refund even a part of the paid sum for an early resignation caused by uncomfortable conditions. The air was so dry that my partner started to bleed from her nose. After my intervention, we were promised a heater and humidifiers. The hotel employee entered the room and left them in the center without making any attempt at connecting them. Once I put them on it turned out that only one was working properly. Unfortunately, I never received a promised heater. A stay at a hotel of this category should not leave so much to be desired.
I was checked into room 327 on Friday at about 6pm. A horrendous plumbing noise came through the TV wall for 10 minutes, not one would expect in a 5 star hotel and not even 2 star hotels these days, so I called the front desk and requested a change of room. Front desk said hotel is full but offered to get an engineer to check out my problem. I explained to engineer when he arrived after the plumbing noise stopped that the noise was likely from the adjacent room’s bathroom shower plumbing. He first denied that there was even an adjacent bathroom behind the tv wall but eventually agreed to run a test by turning on the adjacent bathroom shower. Surely the problem was what I stated after running the test. The plumbing was not properly insulated and the wall was not designed correctly so noise travelled to my room in particular through the tv electrical outlet opening in the wall. Very fortunately, I had a room for my son and daughter in law and they switched with me. His room of 314 was not a corner room like mine so bathroom is back to back against adjacent room and no plumbing noise problem. However, the room had a little dog smell, we believe. This problem may not be unique to this hotel because many hotels now are dog friendly but dogs occassionlly pee and poo on sofa or bed throw etc. This problem might have been exaggerated by tremendous junk on the bed - thick fur bed throw, tubular pillow and a small pillow, all for decorative purpose only. As we all know, guests typically throw them on the floor before turn down service, if any, but they get put back on the newly made bed, without washing or cleaning of course. Worst thing is that the decorative pillows here sat next to the white pillows and on top of the bed sheet that your neck and face may touch. Most big hotel brands have eliminated this decorative design feature but St Regis Aspen is still hot and heavy on this feature. Another deficiency is that the mini bar frig doesn’t work. When I called the hotel to ask an engineer to check it for me as I prefer to refrigerate my glucoma eye drops, the front desk called me back later that the mini bar is just a room temperature minibar. What the hell that means! I later discovered that there is no ventilation in the minibar cubicle so heat get trapped inside the cubicle so no cooling effect in the minibar frig. I was not expecting a cold frig but surely not a unit with room temperature or may be warmer! Again, I don’t expect such deficiency in a 5 star hotel. Restaurant breakfast and spa were 5 star in quality and service. I forgot name of the breakfast server who was both efficient and friendly. I wish the spa attendant could be as friendly as the restaurant server. Hotel was courteous to honor my American Express travel priviledges on the second day of my 2 day stay, as I missed booking through AE when I booked a couple months ago but requested AE to change my reservation only in the morning of arrival date. Hotel had offered to give me complimentary spa access, not spa services as I understood or misunderstood from the nice young engineer, for my noise problem but such offer was meaningless to us. I certainly hope the hotel would make changes on the above in the near future as they are not difficult changes.
Absolutely brutal change policy and horrible treatment of a long-time platinum member. I cannot believe I've spent over a year of my life in SPG hotels and am getting this treatment. I tried to shift the date of my reservation back one day, they had vacancies, but they told me they would charge me $2500 to cancel the first night and then $2500 to book the night I wanted. Fantastic. Glad I've been an SPG member for so long.
Staff went above and beyond to make reservations and scheduling very easy. Took entire office up to Aspen for a business trip, this was one of the perks they got - and everyone enjoyed the experiences they had the whole week, including my wife. Staff took great care of them during their services - very open and friendly. Facilities are up there with the Broadmoor.
What an amazing experience to stay at the St. Regis Aspen. Not only is the hotel beautiful and renovated at the bottom of the slopes, but the staff is wonderful. In particular I would like to single out the following employees that went above and beyond throughout my stay. Tiaan Fourie at the Front Desk went out of his way to accommodate my stay with details regarding my reservation. His follow up was exceptional and deserves to be recognized for his stellar service! In addition, I had the pleasure of meeting Valérie Danesi from Butler Services and she exceeded my expectations. She surprised and delighted me and made me feel like a valued guest of the hotel. She also went above and beyond in making a personalized connection with me, she is amazing! Salem Abuquba from the Butler team was so kind as to send me a surprising treat waiting for me in my room well needed after a long day of skiing! Salem is a dedicated individual and excels in his job with a smile. Benjy the Head Butler is also an asset to your team, very nice and friendly warm welcome back I received! And of course, our St. Regis drivers Tyler & Kyle were awesome, they were helpful with great restaurant recommendations and also were very flexible for us. Top notch! Well done St. Regis Aspen! Thank you for the bespoke experience! Marine Guadalpi
It saddens me to write this review. My wife and I have stayed at the St. Regis in Aspen 2-3 times each winter for 10 years. We always stay in a suite. This year, we had scheduled a trip for late January and learned there was virtually no snow. As a long time and loyal guest I contacted the hotel, including the manager, assuming that a loyal and frequent guest like us would at least get some decent percentage refund, even though I understand the standard refund policy. To my surprise and chagrin, I was not offered any discount or remuneration whatsoever, even though our only reason for the trip is to ski. I won't be staying at this hotel again. Don't expect genuine hospitality. Everyone was very friendly until, for the first time in 10 years, I asked for a favor.
The grounds at this hotel were magnificent. Beautiful suite awaited us upon arrival. Staff was professional & courteous. Great location to get around downtown Aspen. The suites are luxurious and well appointed. Certainly enjoyed the property and would highly recommend it to others.
Wow, the service was incredible. Lovely room with fireplace and super comfortable bed, bathrobes, nespresso. The staff were excellent, they helped me put on and take off my ski boots! Free shuttles in Escalades to slopes, restaurants, etc. Very pleasant and knowledgable concierge.
- Walking distance to Aspen Mountain
- Onsite dining
- Ski-in/ski-out access
Aspen Mountain is within a 5-minute walk of The St. Regis Aspen Resort while other popular sites like Buttermilk Mountain are within a few miles (5 km). This 179-room, 5-star resort has ski-in/ski-out access, a full-service spa, and 3 restaurants. It's in the mountains and also a short walk from Wagner Park and Mill Street Fountain.
Enjoy dining at Chefs Club, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All of The St. Regis Aspen Resort's 179 air-conditioned rooms provide minibars, coffee makers, and free weekday newspapers. LCD TVs come with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and phones are also available.
Guests of The St. Regis Aspen Resort have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is USD 35 per night if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski resort include a 24-hour health club, a spa tub, and a sauna.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 993 reviews