Garden of the Gods Resort and Club

4.0 star property
Family-friendly hotel with 3 restaurants and 3 outdoor pools
VIP Access

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Photo gallery for Garden of the Gods Resort and Club

3 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)
Suite, 1 King Bed (Casita) | Terrace/patio
Aerial view
42-inch flat-screen TV with cable channels, pay movies
Fitness facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk

Explore the area

Map
3320 Mesa Rd, Colorado Springs, CO, 80904
  • Garden of the Gods
    ‪3 min drive‬
  • Glen Eyrie Castle
    ‪5 min drive‬
  • Cave of the Winds
    ‪13 min drive‬
  • Colorado Springs, CO (COS)
    ‪23 min drive‬
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Room options

Club Room, 1 King Bed, Accessible (Lodge)

  • 550 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Casita)

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Casita)

  • 900 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds (Casita)

  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

Cottage, 1 King Bed ADA

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Queen Beds (Lodge)

  • 550 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Cottage, 1 King Bed

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Casita)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Cottage)

  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed (Lodge)

  • 550 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 King Bed (Lodge, Deluxe - 1 King Bed)

  • 795 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Cottage Room - 2 Queens

  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Cottage)

  • Sleeps 2
  • 1 King Bed

Room, 2 Bedrooms (Cottage, 2 Queens and 1 King)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 2 Bedrooms (Cottage, 2 Kings)

  • Sleeps 4
  • 2 King Beds

Room, 2 Bedrooms (Casita, 2 Kings)

  • Sleeps 4
  • 2 King Beds

Room, 3 Bedrooms (Cottage, 2 Kings 2 Queens)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Room, 2 Bedrooms (Casita, 1 King 2 Queens)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 3 Bedrooms (Casita, 2 Kings 2 Queens)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Junior Suite (Club)

  • 650 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Lodge Master)

  • 1050 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Colorado Springs

Located in West Colorado Springs, Garden of the Gods Resort and Club is 1.6 mi (2.6 km) from Garden of the Gods and within a 10-minute drive of other popular attractions like Colorado College. This 117-room, 4-star hotel welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • Garden of the Gods - 3 min drive - 1.3 miles
  • Glen Eyrie Castle - 5 min drive - 1.7 miles
  • Colorado College - 6 min drive - 3.5 miles
  • Pikes Peak Center - 9 min drive - 4.8 miles
  • Cave of the Winds - 13 min drive - 6.5 miles

Getting around

  • Colorado Springs Airport (COS) - 23 min drive

Restaurants

  • ‪Waffle House - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Cheba Hut Toasted Subs - ‬5 min drive
  • ‪Fuzzy's Taco Shop - ‬5 min drive
  • ‪Bird Dog BBQ - ‬6 min drive

About this property

Garden of the Gods Resort and Club

Family-friendly hotel with 3 restaurants and 3 outdoor pools
Garden of the Gods Resort and Club features a golf course, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per person one-way. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Balconies or patios, refrigerators, and espresso makers are also available.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts and 4 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 35 for adults and USD 10 to 25 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Grand View Dining Room
  • Kissing Camels Grille
  • The Rocks Lounge

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • 4 outdoor pickleball courts
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 8,654 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Firepit
  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Built in 1951
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 6 to May 23:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200 per accommodation, per stay, plus a one-time cleaning fee of USD 200
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 15 to 35 for adults, and USD 10 to 25 for children
  • Airport shuttle fee: USD 75 per person (one-way)
  • Pet fee: USD 200 per accommodation, per stay plus USD 200 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Lodge Garden Gods Club
Lodge Garden Gods Club Colorado Springs
Lodge Garden Gods Club Hotel
Lodge Garden Gods Club Hotel Colorado Springs
Garden Gods Club Resort Colorado Springs
Garden Gods Club Resort
Garden Gods Club Colorado Springs
Garden Gods Club
The Lodge At Garden Of Gods Club Colorado Springs Hotel
Garden of the Gods Club Resort
The Lodge at Garden of the Gods Club
Of The Gods Colorado Springs
Garden of the Gods Resort and Club Hotel
Garden of the Gods Resort and Club Colorado Springs
Garden of the Gods Resort and Club Hotel Colorado Springs

Frequently asked questions

Is free cancellation available at Garden of the Gods Resort and Club?

Garden of the Gods Resort and Club provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Garden of the Gods Resort and Club?

As of Apr 26, 2025, prices found for a 1-night stay for 2 adults at Garden of the Gods Resort and Club on May 13, 2025 start from $289.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Garden of the Gods Resort and Club?

This hotel is situated in West Colorado Springs, close to Garden of the Gods, Glen Eyrie Castle, and Cave of the Winds. You'll also find Red Rock Canyon Open Space and Monument Valley Park within a short drive.

Is parking available on site at Garden of the Gods Resort and Club?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Garden of the Gods Resort and Club?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, couples treatments, and aromatherapy.

Does Garden of the Gods Resort and Club feature a casino?

No, Garden of the Gods Resort and Club doesn't have a casino.

Is there an indoor pool at Garden of the Gods Resort and Club?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have access between 7:00 AM and 10:00 PM and the seasonal pool is normally open from May until October.

What do couples enjoy most about Garden of the Gods Resort and Club?

There are many amenities for couples at this hotel, including Champagne service as well as 3 outdoor pools and 2 bars.

Are there hot tubs at Garden of the Gods Resort and Club?

Yes, this hotel has a spa tub.

Does Garden of the Gods Resort and Club have a restaurant with a breakfast menu?

Yes, Garden of the Gods Resort and Club has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Does Garden of the Gods Resort and Club allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Garden of the Gods Resort and Club for a fee of USD 200 per accommodation, per stay.

Does Garden of the Gods Resort and Club have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Garden of the Gods Resort and Club?

The closest major airport to Garden of the Gods Resort and Club is Colorado Springs Airport (COS), which is 15.7 mi away (23 minutes by car).

Can I book a room with a balcony at Garden of the Gods Resort and Club?

Yes, every guestroom at Garden of the Gods Resort and Club comes with a balcony with some featuring mountain views.

Does Garden of the Gods Resort and Club offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Garden of the Gods Resort and Club.

Garden of the Gods Resort and Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 805 out of 1004 reviews
Rating 8 - Good. 118 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful place, but if you don’t have a car, the valet service to take you around the property can be a little unorganized. The front desk was attentive and nice. The person answering the phone when calling the front desk was unfriendly. Very curt. The food was ok. The rooms are beautiful and comfortable but I could not get the tv Comcast to work no matter how many phone calls or troubleshooting. Overall a fine experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tina, Trinidad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! We will stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

JORMARIE, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has magnificent views. The staff are incredibly kind and helpful. Super friendly and appert to really care and enjoy what they do. Can’t wait to go again! Only thing was there were no microwaves in the casitas. That is an amenity I would have expected based on the level of property we were staying at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

CRAIG

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

10/10 Excellent

Misty

Stayed 3 nights in Jan 2025

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, minor issues

We stayed at the resort for our wedding weekend and found the stay to be good overall. Our room’s A/C did not work for the first two days of our stay, so that was disappointing but the front desk gave us a free breakfast to offset the inconvenience. The staff was very friendly and willing to help, just seemed like there was no sense of urgency to try and fix the A/C issue.
Stayed 3 nights in Jan 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
All staff were very professional and friendly. Nice room with beautiful view . Restaurant was very nice the only compliant was that the staff had to keep opening and shutting the door at the restaurant to the outside that created a cold draft where we were sitting.
Stayed 1 night in Jan 2025

10/10 Excellent

Earl, Ann Arbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny!
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The views are stunning and the food amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredibly beautiful resort, I love all of the holistic health services they offer, the spa is wonderful, and the valet staff was incredibly friendly and helpful
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. The rooms were beautiful and clean and the staff were amazing. We loved the food as well! Had one of the best Eggs Benedict for breakfast. The place is located conveniently close to Garden of the Gods park.
Stayed 2 nights in Jan 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the surrounding local area.
Stayed 5 nights in Dec 2024

4/10 Poor

Denny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wasn’t what we expected. The hotel is nice. The view is amazing. But the service was lacking. We had a very late arrival. But the following day, no one greeted us. Never were given a proper tour of the resort. Just wasn’t a welcoming feeling at all. The room was beautiful although there was some weird stain on the sheets when we arrived. The wifi was down the whole week we were there. Fire alarm going off in the middle of the night forcing us to wait in the cold. We were told a birthday dinner would be complimentary and to charge it to the room. Well the charge processed and was never refunded by the hotel. And now we are being charged for spa services that we never received. We voiced our complaints but it seems they fell onto deaf ears. Or they just didn’t care. Unfortunately I was tired of texting and messaging and tracking down the hotel staff for updates on WiFi or if things that were promised, were kept. It shouldn’t be your guests job to remind and check on the status of things. I’m sure others had pleasant experiences. But unfortunately ours was not.
Stayed 5 nights in Dec 2024

10/10 Excellent

Danielle Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place!
Stayed 3 nights in Jan 2025

10/10 Excellent

ADABEYSY

Stayed 5 nights in Dec 2024

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, spectacular views, pools, a gym, a restaurant every thing is perfect.
Stayed 2 nights in Dec 2024

10/10 Excellent

Casey

Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfect place to stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Minehli, La Crescenta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Our check-in experience at the front desk, handled by Philip, was nothing short of a nightmare. From the start, Philip displayed a rude and dismissive attitude, leaving us frustrated and feeling unwelcome. His demeanor was completely unprofessional, showing no effort to assist us or provide the level of service one would expect at a property of this caliber. Instead of addressing our concerns, he seemed intent on rushing through the interaction, almost as if he was trying to get rid of us. His cold attitude and lack of basic courtesy only added to the stress of what should have been a smooth process. The situation became even more aggravating when he mentioned an express check-in process, which supposedly began at 2:30 PM. However, by nearly 4 PM, there was still no room ready for us. This mismanagement led to a long line of increasingly frustrated guests. The chaos was made worse by the fact that the second staff member at the desk appeared inexperienced and unprepared to handle the demands of the situation. It was evident that he was new to the role and lacked the necessary training, leaving him overwhelmed and unable to assist guests effectively. Adding to the frustration was the fact that this entire ordeal occurred despite our reservation being made two weeks in advance for a New Year’s stay. Shockingly, we received no prior communication, such as an email or notification, informing us about the need for a reservation confirmation or any additional steps we should have
Stayed 1 night in Dec 2024