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Colorado Springs Marriott

4.0 out of 5.0

Recent guest reviews

Everything was great except outdoor pool was broken. Wished they would have let me know at check in. Had to find out when I went outside to use it. That was the main reason. I wanted one day to lay by pool and look at the mountains.

I believe this staff was challenged to capacity this weekend. Whatever could have gone wrong went wrong for them. The water boiler broke down on the afternoon of the second day and the the following afternoon until our departure there was no AC. I do fault this staff, they did the best they could to comfort and be accommodating to guess. I would challenge management to develop, implement and use some type of preventive maintenance and checks system, had one been in place it probable that two major systems might not have failed almost simultaneously and this likely could have been prevented. Will I book with them again? Only if I'm told when the last maintenance check was performed and verified on the boiler and AC units. :)

The staff was very accommodating and friendly. Perfect location for doing all the local "touristy" stuff! Close to restaurants.

Great trip to Colorado Springs. Lots to do and see. Very beautiful and historic.

Location was convenient, they seem to be upgrading some technology infrastructure. This resulted in two nights without tv, not a huge deal but slightly inconvenient. They did the right thing and moved me to a functioning room on my third night.

There were several reasons why I was extremely disappointed with this stay at the Marriott. I would not recommend or stay at this hotel. We were excited about the indoor and outdoor pools but after a walk through of the facility we noticed the one inside was small, unsupervised which left wild children to play and make a complete mess of the pool and towels. The outside pool was disgusting, dirty and unkept which was a huge disappointment since it was very hot during our visit. The Marriott has 3 elevators and only one worked. We could not locate the stairs, there were NO SIGNS directing us in case of an emergency or a fire use the stairs. We decided to head into the dining area and next to the kitchen we found the hidden stair case. The dining manager chased us to the back of the restaurant and inquired what we needed. I told him the elevators were not working and I needed to know where the stairs were at????? He took us to the doorway right next to the kitchen and we headed up 7 stories. Luckily we are in shape and we were in town to hike. I am not sure if many could make it up 7 stories. The elevators being down, having to walk through the dining area while others were eating dinner, having people from the pool enter from the outside into the dining area was chaos and trashy. I would have expected more from the Marriott. My last complaint was that I could not check out from my room. The service at the desk was extremely slow and I wanted to bypass this. I didn't want to download the APP since I will never stay with them again. I could not check out from my room so I had to stand and wait to check out. The customer service representatives are in no hurry at all. I honestly wish I would have stayed in another hotel. It was busy, a lot of noisy children and big families. I honestly felt since is was located in the tech center that it would be used for their conference rooms, business clients and couples. Not a great stay........I'm surprised it received 3 stars in previous reviews.

We enjoyed the hotel, I would stay again, view from our room was beautiful. The only issue was that the restroom wasn't as clean as I would hope for. It was clean but I don't know if it was my OCD that I had to go over with lysol wipes. And I did not like that we only got 2 large towels.

All was great. Accessibility for my dad was super. He uses a walker and got around great.

We had a great room which was clean. The fitness room was nice and air conditioned. We ordered room service the night before for a breakfast delivery time of 6:00- 6:15. It arrived right at 6:00, which we requested.

I went to the hotel on business from the UK and stayed there because a work colleague recommended it. My 75 year old parents, hearing I was going to be there, drove 600 miles north from their home in Las Cruces, NM, to see me. The night we all arrived, Colorado Springs got hit with the worst freeze in 14 years. The hotel was absolutely wonderful, helping us with everything we needed to get around safely in the icey conditions. Food was a great value. They were particularly great with my parents. Thank you Misty and all your colleagues!!!

The hotel itself is very nice and so are the rooms. No complaints there! But the staff was not friendly. I booked online and paid $10 extra for breakfast for 2. When I checked in the staff didn't give me the tickets so I went back to get them. The front desk said they didn't see where I had purchased it so I showed her my email with the confirmation on it. She looked at it and said she didn't believe me and it wasn't enough proof. so she got her manager per my request and the manager gave me a hard time as well. I mean, it's $10!! Is that really worth upsetting a customer over?!? they still wouldn't give them to me!! They said they would have to call the website I booked with direct and ask them and if the company agreed with me then they would send the tickets up to my room. REALLY?!? Pretty high security for a $10 breakfast. Completely ridiculous! Then When I got my credit card bill they charged a 2nd room on my card. Good thing I know the person because otherwise I would have to dispute the charge with the hotel and the credit card company and something tells me that if they through a huge fit over a $10 breakfast, they wouldn't be too keen on a $160 room. I definitely will not be staying there ever again.

Finally, a hotel room with enough power outlets for cell phones and computers.

We stayed here since we almost always stay with Marriott. It tends to be consistent and comfortable. But, the rooms were quite musty and my kids allergies were awful due to to mildew. The breakfast buffet was OK. But, the desk messed up our reservation and forgot to give us tickets to present at the meal. We had to fix the problem during the middle of meal. Though the staff very kind and apologetic for the rooms and the mess up, I would say that the hotel is not up to the general standards of a Marriott. We switched to the nearby Hilton for a lesser price and found it both more convenient and cleaner.

It's a pretty good experience so far and the personnal seem to be pretty nice.

the place is great! so is the bar and food! good amenities! but if you have several bags don't count on the service to help you with them. you apparently need to get your own bag cart also. they also like to charge you for random items you didn't purchase. so watch your statements and give them a phone call and hopefully they'll take care of it for you!

overall is good and the staff seemed very friendly. However, the house-keeping/maintainess people are always making some noises near my room. The room is pretty clean but the mattress is too soft for me!

The hotel was clean, the staff was amazing. Could use some better signs coming from the freeway. Over all a wonderful weekend getaway.

Our over night stay at the Colorado Springs Tech Center Marriott wasn't what we were expecting. More specifically, we weren't expecting to stay at the business oriented Tech Center. The experience was pleasant, however. From the courteous staff to the plentiful amenities, we enjoyed both the indoor and outdoor pools and the bar. Our room was neat and the bed was very comfortable. The hotel is up there with the cleanest I've stayed in, so that's a plus. Overall a good experience.

Pool clarity was gross the entire 4 days. The pool boy was extremely rude!! Room, lobby, etc was nice. Friendly customer service. However we saw an older couple that had reservations and were advised to go to a different hotel because they were full. The food was not good and they didn't offer much variety.

GOLF GREAT

5580 Tech Center Dr Colorado Springs CO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Pikeview within a short walk of Pro Rodeo Hall of Fame, Colorado Springs Marriott is within 2 miles (3 km) of Rocky Mountain Motorcycle Museum. This 309-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. In the mountains, the hotel is also close to Adventure Golf and Batting Cages and Colorado Technical University-Colorado Springs.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Colorado Springs Marriott's 309 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. 32-inch plasma TVs come with pay movies and video-game consoles, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Colorado Springs Marriott features a nightclub, an indoor pool, and an outdoor pool. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Additional amenities include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Concierge Room

King 1 | Full 2 | Sleeps 4

Guest reviews for Colorado Springs Marriott

Everyone (5) Couples (11) Business (4) Family (11) Friends (4) Other (2)
4

beautiful location. outdoor pool was broken.

Everyone

Everything was great except outdoor pool was broken. Wished they would have let me know at check in. Had to find out when I went outside to use it. That was the main reason. I wanted one day to lay by pool and look at the mountains.

By , from Michigan on Jul 13, 2017

3

very accommodating staff

Everyone

I believe this staff was challenged to capacity this weekend. Whatever could have gone wrong went wrong for them. The water boiler broke down on the afternoon of the second day and the the following afternoon until our departure there was no AC. I do fault this staff, they did the best they could to comfort and be accommodating to guess. I would challenge management to develop, implement and use some type of preventive maintenance and checks system, had one been in place it probable that two major systems might not have failed almost simultaneously and this likely could have been prevented. Will I book with them again? Only if I'm told when the last maintenance check was performed and verified on the boiler and AC units. :)

By on May 30, 2017

4

great location and friendly staff

Everyone

The staff was very accommodating and friendly. Perfect location for doing all the local "touristy" stuff! Close to restaurants.

By on Aug 1, 2016

Review comment responded on Jan 1, 1970

Hi Anonymous, Thank you for sharing feedback from your recent stay. I'm glad to hear that you enjoyed the location of our hotel and found our staff to be very accommodating and friendly. We hope to see you again soon. Sincerely, Mike Giamundo General Manager

5

very clean. well accommodate. great views

Everyone

Great trip to Colorado Springs. Lots to do and see. Very beautiful and historic.

By , from Alabama on May 24, 2016

3

centrally located

Everyone

Location was convenient, they seem to be upgrading some technology infrastructure. This resulted in two nights without tv, not a huge deal but slightly inconvenient. They did the right thing and moved me to a functioning room on my third night.

By , from Oregon on Mar 22, 2016

1

disappointment

Couples

There were several reasons why I was extremely disappointed with this stay at the Marriott. I would not recommend or stay at this hotel. We were excited about the indoor and outdoor pools but after a walk through of the facility we noticed the one inside was small, unsupervised which left wild children to play and make a complete mess of the pool and towels. The outside pool was disgusting, dirty and unkept which was a huge disappointment since it was very hot during our visit. The Marriott has 3 elevators and only one worked. We could not locate the stairs, there were NO SIGNS directing us in case of an emergency or a fire use the stairs. We decided to head into the dining area and next to the kitchen we found the hidden stair case. The dining manager chased us to the back of the restaurant and inquired what we needed. I told him the elevators were not working and I needed to know where the stairs were at????? He took us to the doorway right next to the kitchen and we headed up 7 stories. Luckily we are in shape and we were in town to hike. I am not sure if many could make it up 7 stories. The elevators being down, having to walk through the dining area while others were eating dinner, having people from the pool enter from the outside into the dining area was chaos and trashy. I would have expected more from the Marriott. My last complaint was that I could not check out from my room. The service at the desk was extremely slow and I wanted to bypass this. I didn't want to download the APP since I will never stay with them again. I could not check out from my room so I had to stand and wait to check out. The customer service representatives are in no hurry at all. I honestly wish I would have stayed in another hotel. It was busy, a lot of noisy children and big families. I honestly felt since is was located in the tech center that it would be used for their conference rooms, business clients and couples. Not a great stay........I'm surprised it received 3 stars in previous reviews.

By on Jul 7, 2015

4

weekend trip

Couples

We enjoyed the hotel, I would stay again, view from our room was beautiful. The only issue was that the restroom wasn't as clean as I would hope for. It was clean but I don't know if it was my OCD that I had to go over with lysol wipes. And I did not like that we only got 2 large towels.

By on May 28, 2015

4

great fun

Families

All was great. Accessibility for my dad was super. He uses a walker and got around great.

By on Mar 16, 2015

4

great place to stay- will definitely go back!

Families

We had a great room which was clean. The fitness room was nice and air conditioned. We ordered room service the night before for a breakfast delivery time of 6:00- 6:15. It arrived right at 6:00, which we requested.

By on Jul 10, 2014

5

absolute magic in colorado springs

BusinessTravelers

I went to the hotel on business from the UK and stayed there because a work colleague recommended it. My 75 year old parents, hearing I was going to be there, drove 600 miles north from their home in Las Cruces, NM, to see me. The night we all arrived, Colorado Springs got hit with the worst freeze in 14 years. The hotel was absolutely wonderful, helping us with everything we needed to get around safely in the icey conditions. Food was a great value. They were particularly great with my parents. Thank you Misty and all your colleagues!!!

By on Dec 7, 2013